Palm Tungsten W Read This First

TROUBLESHOOTING AND TIPS

For information on upgrading from another Palm™ handheld and additional
troubleshooting tips, see Palm™ Tungsten™ W Handheld Getting Started, included in
your handheld package.
Your handheld operates in voice mode and wireless data mode, but it cannot operate in
both modes at the same time. For example, while you use the phone, you cannot
wirelessly download email or browse the web.
The indicator light does not go on
Try the following:
1. Seat your handheld firmly in the cradle.
2. Connect the power adapter securely to the cradle.
3. Check that the power adapter is plugged into a working electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for another full two hours.
If this doesn't work, try the following:
• Press any application button to ensure your handheld is turned on.
• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar
object without a sharp tip) to gently press the Reset button inside the hole on the back
panel of your handheld.
Reset button
Read Getting Started and the Handbook
For more information about setting up your Tungsten™ W handheld, entering data into
applications, performing HotSync ® operations, and troubleshooting, read Getting
Started, included in your handheld package.
The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have
Acrobat Reader, you can install it from the Palm™ Desktop software CD-ROM.
Windows: In Palm™ Desktop software,
click Help in the menu bar. Then select
the menu item for the Handbook.
Mac: Open the Palm™ folder, and then
open the Documentation folder.
Double-click Handbook.pdf.
Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm™ handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
• Go to http://www.palm.com/asia/support/index.html for more
• Read the readme file for your handheld. After you install Palm™ Desktop software
on your computer, open the Palm™ folder. The readme file is located in the Helpnote
folder.
Vodafone strength is weak
Vodafone Strength bar graph
Turn on the Mobile application (see step 4) and then open it by inserting the headset
connector into the voice jack. Check the Vodafone Strength bar graph while you try the
following:
• Move away from your original location, five to ten feet in any direction.
• Stand near a window and open metal blinds.
• Move outdoors, above ground, to a less crowded area.
• When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
• In a vehicle, keep your handheld level with the windshield.
Palm™ Desktop Install appears to stall
• Check for a window hidden in the background. Drag the current window from the
centre of the screen. If you see another dialog box related to Palm™ Desktop
software, click it and follow its instructions.
• If you are still experiencing problems connecting to Vodafone, please contact our
Data Support team on 1300 30 10 30.
Learn how to use the keyboard
Brightness
Function
CAPS/Find
Navigator Space bar/SYMBOL
To practice using the keyboard:
Open Memo Pad: Press Home to open the Applications Launcher. Press "M"
to highlight the Memo Pad icon . Press Enter to open Memo Pad. Tap New.
You can practice typing in the memo.
Tips
• Use your thumbs to press the keys.
• To capitalise a letter, press CAPS and then press the key of the letter.
Press CAPS twice to lock it. Press it again to unlock it.
• To enter one of the blue characters (for example, numbers), press the blue
Function key and then press the key you want. Press Function twice to
lock it. Function lock makes it easy to enter long strings of numbers like credit
card numbers and phone numbers. Press Function again to unlock it.
• To review the Keyboard tutorial, press Home. Press "K" to highlight the
Keyboard icon. Press Enter to open the tutorial.
HotSync ® process does not begin
• Check that the handheld is properly seated in the cradle and that the USB connector
is securely connected to the computer.
Windows:
1. Check that the Windows system tray displays
information.
the HotSync ® icon before pressing the HotSync
button on the cradle.
2. If the HotSync icon is not displayed:
®
a. Click the Start button and select Programmes.
b. Select Palm™ Desktop, and then select HotSync
HotSync ® Manager starts and the icon displays in the system tray.
3. If the HotSync ® icon is displayed:
a. Click the HotSync
b. Make sure there is a check mark next to Local USB
(or Local Serial if using a serial connection). To insert
a check mark, click the menu item.
Mac: After you install Palm™ Desktop software, try the following:
1. Make sure the Transport Monitor of the HotSync
a. Open the Palm™ folder and double-click the HotSync
The HotSync
®
b. In the HotSync
2. If you are using a USB cradle:
a. Disconnect the cradle from your computer.
b. Reconnect the cradle.
c. Restart your computer.
3. If you are using a serial cradle (sold separately):
a. Double-click the HotSync
b. Click the Connection Settings tab.
c. Make sure PalmConnect is selected and that the port selection matches
the port to which the HotSync
Vodafone support numbers
• For help in connecting to Vodafone or
setting up your email, contact Vodafone
Data Support on: 1300 30 10 30, 7 days
a week, 8 am to 10 pm.
Backspace/Delete
• For all other enquiries, including billing
contact 1555 (free call for Vodafone
Return/Enter
customers from their mobile) or
Home
1300 650 410. Monday to Friday,
8 am to 10 pm and Saturday to Sunday
Command stroke/
9 am to 5.30 pm.
Menu
Palm Technical Support
• Free for the first 90 days
Phone: 1800 350 535
Operating Hours:
9 am to 6 pm, Monday – Friday
Email: techsupport@palm-asia.com
HotSync ® icon
®
® Manager.
icon to display the connection type.
®
® Manager is enabled:
Manager icon.
®
Software Setup dialog box appears.
® Controls tab, click Enabled.
® Manager icon in the Palm™ folder.
® cradle is connected.