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Output Solutions CP-1002 SERIES Owner's Manual

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Output Solutions Card Printer
CP-1001/1002 SERIES
Owner's
Manual

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Summary of Contents for Output Solutions CP-1002 SERIES

  • Page 1 Output Solutions Card Printer CP-1001/1002 SERIES Owner's Manual...
  • Page 2 The major difference between these two models is that the CP-1001 series includes one print head mechanism for uni-colour printing while the CP-1002 series includes two print head mechanisms for two-colour printing. There is not great difference in operations. Please note that most of the illustrations used in this document are those of CP-1002 series.

  • Page 3: Safety Summary

    Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorised Output Solutions representative for assistance. Meanings of Each Symbol This symbol indicates warning items (including cautions).
  • Page 4 Utilize our maintenance services. · After purchasing the machine, contact your authorised Output Solutions representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

  • Page 5: Table Of Contents

    Procedure before Operation----------------------------------------------------------------------------2- 2 Fitting the Fan Filter --------------------------------------------------------------------------------------2- 3 Attaching the Media Guide Unit------------------------------------------------------------------------2- 3 Attaching the Stacker ------------------------------------------------------------------------------------2- 4 Connecting the Printer to Your PC--------------------------------------------------------------------2- 6 Connecting the Power Cord ----------------------------------------------------------------------------2- 7 Loading the Ribbon---------------------------------------------------------------------------------------2- 8 2.8.1 Ribbon Loading Procedure--------------------------------------------------------------------2- 8 2.8.2 Removing the Ribbon Module with the Ribbon Loaded -------------------------------2-11...
  • Page 6 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of Output Solutions. 2. The contents of this manual may be changed without notification.

  • Page 7: Product Overview

    You can print desired pieces of media from your PC on demand. · The CP-1002 model is provided with the two print heads, which enables two-colour printing at the same time. · The ribbon saving function included as part of the standard specification saves ribbon. (For details, please contact the nearest Output Solutions representative.)

  • Page 8: Accessories

    Accessories When unpacking the printer, please make sure all accessories are supplied with the printer. Fan Filter (2 sets) Media Guide Unit (1 pc.) Media Weight (1 pc.) Power Cord (1 pc.) Stacker (1 pc.) Fixing Screw (1 pc.) Dust Brush (1 pc.) Print Head Cleaner (1 pc.)

  • Page 9: Appearance

    Media Stopper Stacker Media Tray NOTE: Since the CP-1002 series is provided with the two print head mechanisms, its auto media feeder is protruding from the printer’s enclosure, causing the larger machine width than the CP-1001 series. Top Cover Auto Media Feeder...

  • Page 10: Rear View

    1.5.4 Interior CP-1001 Series Ribbon Drive Block Print Head Pinch Roller Power Inlet Ribbon Drive Block No.2 Print Head Mechanism Print Head Mechanism No.2 Platen Fan Filter CP-1002 Series Ribbon Drive Print Head Block No.1 Mechanism No.1 Platen Print Head...

  • Page 11: Operation Panel

    1.5.5 Operation Panel POWER LED ON LINE LED ERROR LED LCD MESSAGE DISPLAY (Max. 16 digits x 1 line) - Displays the machine status with an alphanumeric and symbols. POWER LED (Green) - Turns on while the power is on. ON LINE LED (Green) - Turns on when ready is communication with a host machine.
  • Page 12 EEPROM ERROR NOTE: Regarding how to recover from the error, please refer to Section 5, TROUBLESHOOTING. LED Indication POWER ONLINE ERROR On line mode On line mode (The printer ¤ communication) On line mode (The number of unprinted m/¤ media is displayed.) The print head mechanism is opened in online mode.

  • Page 13: Power Switch

    2. Do not turn off the printer power while the media is being printed as this may cause a paper jam or damage to the printer.

  • Page 14: Printer Setup

    Use caution when cleaning the thermal print head as it may become very hot while printing. Wait until it has had time to cool before cleaning. Use only the Output Solutions recommended print head cleaner to clean the print head.

  • Page 15: Procedure Before Operation

    This section describes the outline of the printer set up. CAUTION! When moving the printer, be sure to hold the bottom. Do not hold the operation panel. Unpack the accessories and printer from the box. Refer to Safety Precautions in this manual and set up the printer at a proper location.

  • Page 16: Fitting The Fan Filter

    Fitting the Fan Filter When installing the printer, it is important to ensure that the Fan Filters are attached before using the printer. A Fan Filter consists of 2 parts: (1) Filter Pad (2) Filter Retainer Put the Filter Pad inside the Filter Retainer.

  • Page 17: Attaching The Stacker

    Fit the slit and hole of the Media Guide Unit onto the Shaft and positioning pin of the Auto Media Feeder, respectively. Secure the Media Guide Unit to the printer wit the Media Guide Unit Fixing Screw. DO NOT LOOSEN the...
  • Page 18 Place the Media Stoppers (magnet contained) on the Stacker Table according to the media size. (When printing business card or post card) When printing long media, fold the Stacker Table, loosen the Fixing Screw, and then pull up the Media Tray. Stacker Table Fixing Screw After securing the Media Tray with the Fixing Screw, open the Stacker Table.

  • Page 19: Connecting The Printer To Your Pc

    Connecting the Printer to Your PC Turn OFF the printer and PC and disconnect the power cord before connecting the printer to the PC. Failure to do this may cause electric shock or short-circuit. The following paragraphs outline how to connect the Centronics Interface Cable between the printer and your PC.

  • Page 20: Connecting The Power Cord

    Connecting the Power Cord 1. Make sure that the printer Power Switch is turned to the OFF position (¡) before connecting the Power Cord to prevent possible electric shock or damage to the printer. 2. Use only the Power Cord supplied with the printer. Use of any other cord may cause electric shock or fire.

  • Page 21: Loading The Ribbon

    2. When dispose of the used ribbon, please follow the local rules and regulations. 3. Do not print the media that has been printed on this printer with a laser printer, as this will melt the ribbon transferred to the media.
  • Page 22 Turn the Head Lever to OPEN position, and then pull out the Ribbon Module. NOTES: 1. When the Head Lever is turned incompletely, the Ribbon Module may not be pulled out. 2. Care must be taken not to bend, drop, or hit the Ribbon Module, as this may deform the Ribbon Module, causing print failures.
  • Page 23 Unroll about 30 cm of the ribbon, and place the Ribbon Module on it. Ribbon Module Set the Ribbon Supply Roll first, then the Ribbon Take-up Roll on the Ribbon Module in place as shown in the figure below. Ribbon Take-up Roll Slide the Ribbon Module onto the Print Head Mechanism.

  • Page 24: Removing The Ribbon Module With The Ribbon Loaded

    Ribbon Module. 12. Again, take up any slack in the ribbon. Close the Top Cover. NOTE: For the CP-1002 series, repeat the above procedures to another ribbon module. 2.8.2 Removing the Ribbon Module with the Ribbon Loaded Turn the Head Lever to OPEN position, and pull the Ribbon Module a little.

  • Page 25: When The Ribbon Has Been Used Up

    Set back the Ribbon Module to the printer, and press the [RESTART] key. NOTES: 1. In case of the CP-1002 series, the Print Head Mechanism No. will be shown in place of “*” of the message. 1: Print Head Mechanism No. 1 2: Print Head Mechanism No. 2 2.

  • Page 26: Loading The Media

    Loading the Media The following procedure will outline the steps required to set the media properly. This printer prints business cards, post cards, etc. Be sure to use Output Solutions approved media. NOTES: Before setting the media, take care of the following: 1.
  • Page 27 Media Holder Media Holder Unit Place the stack of card between the Media Guides and put the Media Holder on the card stack. Push the card stack against the printer until it stops. Upper Limit Line of Business Card/Post Card NOTES: 1.

  • Page 28: When Removing The Printed Media From The Stacker

    2.9.2 When Removing the Printed Media from the Stacker Printed media is stacked on the Stacker Table. When removing them, move the Knob in the direction of the arrow to slant the Stacker Table. After removing the media, restore the knob to the former position.

  • Page 29: Installing The Printer Drivers

    3. INSTALLING THE PRINTER DRIVERS This Printer Driver is a file of driver information files to be used to install the thermal printers to operate ® under Windows Windows Me Installation is accomplished by downloading the set of printer driver files from the CD-ROM to the hard drive of your PC.

  • Page 30: Driver Download

    Driver Download The following procedures will show you how to install the set of CP-1001/1002 Printer Drivers from the CD-ROM for each operating system. Windows 98 and Windows Me The printer driver installation procedure is common to Windows 98 and Windows Me.
  • Page 31 Click on the Have Disk… button. The Install From Disk dialogue box will appear. Click on the Browse… button. Dialogue box will appear. Choose the CD-ROM drive for the Drives, and click on the cp driver folder in the Folders. Highlight the cp1002.inf in the File name and click on the OK button.
  • Page 32 13. Click on the Finish button. NOTES: 1. If you want to change the printer name, type in a new printer name. This printer name is displayed when selecting the printer on Windows application. 2. If you want to use the printer as a default printer on your application program, choose Yes.
  • Page 33 Windows NT 4.0 NOTES: 1. Before installing the Printer Driver to your PC, make sure that the all applications are closed. 2. It is necessary to log in Windows NT 4.0 with the authorised user name. Set the CD-ROM into the CD-ROM drive.
  • Page 34 Click on the Have Disk… button. The Install From Disk dialogue box will appear. Click on the Browse… button. If the following screen appears, click on the Cancel button. Choose the CD-ROM drive for Look in, and the contents of the CD-ROM are listed. Choose the CP DRIVER folder.
  • Page 35 13. Click on the Next button. NOTES: 1. If you want to change the printer name, type in a new printer name. This printer name is displayed when selecting the printer on Windows application. 2. If you want to use the printer as a default printer on your application program, choose Yes.
  • Page 36 14. Choose Not shared and click on the Next button. 15. Choose No and click on the Finish button. NOTE: Do not print the test page. Without proper printer driver settings, an error may occur. 16. Finally, copy the necessary files to the Windows.
  • Page 37 Windows 2000 NOTES: 1. Before installing the Printer Driver to your PC, make sure that the all applications are closed. 2. It is necessary to log in Windows 2000 with the authorised user name. Set the CD-ROM into the CD-ROM drive.
  • Page 38 Click on the Have Disk… button. The Install From Disk dialogue box will appear. Click on the Browse… button. Choose the CD-ROM drive for Look in, and the contents of the CD-ROM are listed. Choose the CP DRIVER folder. Highlight the CP1002.INF and click on the Open button. 10.
  • Page 39 13. Click on the Next button. NOTES: 1. If you want to change the printer name, type in a new printer name. This printer name is displayed when selecting the printer on Windows application. 2. If you want to use the printer as a default printer on your application program, choose Yes.
  • Page 40 15. Choose No and click on the Next button. NOTE: Do not print the test page. Without proper printer driver settings, an error may occur. 16. Click on the Finish button. 17. When the following screen appears, click on the Yes button to continue.
  • Page 41 Windows XP NOTES: 1. Before installing the Printer Driver to your PC, make sure that the all applications are closed. 2. It is necessary to log in Windows XP with the authorised user name. Set the CD-ROM into the CD-ROM drive.
  • Page 42 Choose the LPT1: (Recommended Printer Port) from the scrolling text box, and click on the Next button. Click on the Have Disk… button. The Install From Disk dialogue box will appear. Click on the Browse… button. Choose the CD-ROM drive for Look in, and the contents of the CD-ROM are listed. Choose the...
  • Page 43 13. Click on the Next button. NOTES: 1. If you want to change the printer name, type in a new printer name. This printer name is displayed when selecting the printer on Windows application. 2. If you want to use the printer as a default printer on your application program, choose Yes.
  • Page 44 14. Choose No and click on the Next button. NOTE: Do not print the test page. Without proper printer driver settings, an error may occur. 15. Click on the Finish button. 16. When the following screen appears, click on the Continue Anyway button.

  • Page 45: Uninstalling The Printer Driver

    Click on the Start button, choose the Settings, and then click on the Printers (Printers and Faxes for Windows XP). The Printers screen will appear. Choose the Output Solutions CP-1001 or Output Solutions CP-1002 printer icon to be uninstalled. Press the Delete key of the keyboard.

  • Page 46: Maintenance

    3. Do not touch the Print Head Element with bare hands, as static may damage the Print Head. 4. Be sure to use the Print Head Cleaner enclosed with this printer. Failure to do this may shorten the Print Head life.

  • Page 47: Platen, Pinch Roller, And Feed Rollers

    Pinch Roller Platen After cleaning the Platen, Pinch Roller, and Feed Rollers, reassemble the Plates A, B (CP-1002 only), and C in the reverse order of removal. NOTE: For the CP-1001 series, the Plate A and Plate C share the centre stud. Be sure to fit the Plate A prior to Plate C.

  • Page 48: Auto Media Feeder

    4.1.3 Auto Media Feeder Turn off the power and disconnect the Power Cord. Loose the Media Guide Fixing Screws to spread the Media Guides. (Refer to Section 2.9, Loading the Media.) Put the Media Holder on top of the Media Guide Unit. Remove the Media Guide Unit Fixing Screw to remove the Media Guide Unit.

  • Page 49: Troubleshooting

    NOTES: 1. “####” indicates the number of unprinted media. Up to 9999 (in pieces). 2. “ * ” indicates the Print Head Block No. on which the error occurs. (CP-1002 series only) 1: Print head block No. 1 Error Messages...

  • Page 50: Possible Problems

    3. Fit the Media Weight onto the Media Holder Shaft. (Refer to Section 5.7, Fitting the Media Weight in case of Feed Failure.) 4. Use the Output Solutions approved media. 5. Replenish the media. 6. Connect the interface cable. (Refer to Section 2.6, Connecting the Printer to Your PC.)
  • Page 51 1. Clean the Print Head using the Print Head Cleaner. (Refer to Section 4.1.1, Print Head.) 2. Use the Output Solutions authorised media. 3. Set the print quality, print tone, ribbon type again correctly. 4. Flick through the media and remove the paper particles and powder.
  • Page 52 (Refer to Section 2.9, Loading the Media.) 2. Print data within the guaranteed print area. 3. Correctly set the print position. Use Output Solutions approved media only. (Thickness: 0.16 mm to 0.45 mm) 1. Make sure that the pre-printing is completely dried.

  • Page 53: Removing The Jammed Media

    Turn the Head Lever(s) to OPEN position(s), and then pull out the Ribbon Module(s). Remove the Plate C from the printer, and get rid of the jammed media. Remove the Plate B, and get rid of the jammed media. (CP-1002 only) Remove the Plate A, and get rid of the jammed media.

  • Page 54: When The Ribbon Has Broken

    Rollers. Then remove any further dust or foreign substances. (Refer to Section 4.1, Cleaning.) 10. Fit the Plates A, B (CP-1002 only), and C in position. NOTE: For the CP-1001 series, fit the Plate A prior to Plate C. For the CP-1002 series, fit the Plate B last.

  • Page 55: When The Ribbon Roll Has Become Loose Or Untidy

    Align both ribbon edges, overlap the cut ends a little, and join them together with adhesive tape. Take up the ribbon on the Ribbon Take-up Roll for a few turns. Then, load the ribbon onto the Ribbon Module. (Refer to Section 2.8, Loading the Ribbon.) When the Ribbon Roll Has Become Loose or Untidy If the ribbon roll became loose or untidy due to improper storage or drop of the ribbon, re-roll the ribbon using the following procedure.

  • Page 56: Correcting The Skew Print

    Correcting the Skew Print The media that is fed askew may cause skew print. In this case, adjust the angle of the Media Guide Unit by loosening the Media Guide Angle Adjustment Screw. Before performing the adjustment, remove the media from the Auto Media Feeder. Loosen the Media Guide Unit Fixing Screw and the Media Guide Angle Adjustment Screw.

  • Page 57: Fitting The Media Weight In Case Of Feed Failure

    Fitting the Media Weight in case of Feed Failure Fit the enclosed Media Weight onto the Media Holder Shaft. Media Weight Media Holder Shaft NOTE: When the Media Weight is not used, keep it on top of the Auto Media Feeder Cover by inserting the Media Weight into the slits.

  • Page 58: Appendix Specifications

    APPENDIX SPECIFICATIONS Appendix describes the printer specifications and supplies for use on the CP-1001 and CP-1002 printers. A1.1 Printer The following is the printer specifications. Model Item Supply voltage Power consumption During a print job During standby The number of print heads...

  • Page 59: A1.2 Media

    A1.2 Media Please make sure that the media being used is approved by Output Solutions. The warranty does not apply when a problem is caused by using media that is not approved by Output Solutions. For information regarding Output Solutions approved media, please contact an Output Solutions authorised service representative.

  • Page 60: A1.3 Ribbon

    A1.3 Ribbon Please make sure that the ribbon being used is approved by Output Solutions. The warranty does not apply to any problem caused by using non-approved ribbons. For information regarding Output Solutions approved ribbon, please contact a Output Solutions service representative.
  • Page 61 EO1-33042...

This manual is also suitable for:

Cp-1001 series

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