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Troubleshooting
Problem
Items to check
Problems with the piano's sound
Is the volume turned down?
Could headphones or an adaptor plug be inserted in the
Phones jack?
No sound
If you want sound to be produced from headphones or external speakers, is the device connected correctly?
Could the "Local Control" setting be turned "Off"?
Could you have made Transpose settings?
Is the Master Tune setting appropriate?
Pitch of the keyboard or song is
incorrect
Is the setting for the Temperament correct?
Is the Single Note Tuning setting appropriate?
Could "Dual Play" be specified, so that two tones are
layered?
Sounds are heard twice
(doubled) when the keyboard
is played
Could the piano be connected to an external sequencer?
This simulates the depth and ambience of the acoustic
piano's sound, and is not a malfunction. Even if the
Reverberation remains even if
you defeat the Ambience effect
Ambience effect is off, the acoustic piano's own resonance
remains.
The sound of the higher notes
This simulates the characteristics of an acoustic piano, and is not a malfunction.
suddenly changes from a certain
The sound will change where there is a change in the number of strings per key or a transition from wound strings to unwound strings.
key
In some cases, a note you play might cause a different note
When you press a key, the sound
(whose frequency is an integer multiple of the first note)
of a note you didn't press is also
to resonate, producing the sensation that the sound has
faintly heard
changed; this is not a malfunction.
If you don't hear it through headphones:
It may be that the piano has malfunctioned. Contact either the dealer where you purchased your instrument, or Roland Support.
If you also hear it through headphones:
High-pitched ringing is heard
To decrease the metallic ringing, adjust the following settings.
¹ Ambience Depth (p. 9)
¹ Piano Designer "Full Scale String Res. " (p. 19)
Could the volume be set to maximum?
If you also hear it through headphones:
It may be that the piano has malfunctioned. Contact either the dealer where you purchased your instrument, or Roland Support.
Low notes sound wrong, or are
If you don't hear it through headphones:
buzzy
Objects near the piano are resonating because of the high volume of sound coming from the speakers. You can take the following measures to
minimize resonances.
¹ Keep the volume down.
¹ Locate the speakers 10–15 cm (4–6 inch) away from walls or other surfaces.
¹ Move away from the objects that are resonating.
Noise is sometimes heard when
Due to how the sound engine is structured, you might hear noise with grand piano tones if you change the master tuning or temperament
you change the master tuning or
temperament while piano sound
while sound is being produced. This is not a malfunction.
is being produced
When using "Dual play" which layers two tones, or "Split play" which produces different tones in the left-hand and right-hand, the sound might
The sound is heard differently
be heard differently depending on the specific combination. For some combinations, the effect is not applied to the left-hand tone or to tone 2,
depending on the tone settings
but this is not a malfunction.
30
Cause/Action
Raise the volume.
If headphones or an adaptor plug are inserted in the headphones jack, sound is not
output from the speakers.
In function mode, turn the "Local Control" setting "On".
Disable the transpose features in the "Kbd Transpose" and "Song Transpose" settings
of Function mode.
When shipped from the factory, the reference pitch is set to "442.0 Hz". Check the
"Master Tuning" setting of the Piano Designer function.
When shipped from the factory, the tuning is set to "Equal temperament". Check the
"Temperament" setting of the Piano Designer function.
Check the Piano Designer function's "Single Note settings".
Select "Keyboard Mode" in Function mode, and change "Dual" to "Whole".
If you don't want the piano to be played from another sound module, set your music
production software's "soft thru" setting to "Off".
If the function mode "Local Control" setting is "On", turn the "Local Control" setting
"Off".
You can also reduce the resonance by lowering the "Cabinet Resonance" value of the
Piano Designer function.
Lower the Piano Designer's "Full Scale String Res. " value, or turn it off.
If the volume is at the maximum, the sound might be distorted depending on how
you play the piano. If this occurs, lower the volume.
Page
p. 8
–
p. 5
p. 27
p. 11,
p. 25
p. 18
p. 18
p. 19
p. 29
–
p. 27
p. 19
–
p. 19
–
p. 8
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