Limited Warranty And Technical Support; Support Options; General Terms - Compaq Presario Support Manual

Compaq Out-of-Warranty

Support Options

Compaq online service and support
Compaq online service and support is available at
www.compaq.com/consumersupport to all Compaq
customers for the life of their Compaq products. It is
always open and is your fastest source for up-to-date
product information and expert assistance.
Phone support
Even after your warranty has ended, Compaq can still
provide you with service and support options.
•
For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-(800)-652-6672
[1-(800)-OK Compaq]. The fee is U.S. $30* per call,
charged to your Visa or MasterCard.
*Prices are subject to change without notice and may vary
based on your product.
COMPAQ PRESARIO DESKTOP PRODUCTS

LIMITED WARRANTY AND TECHNICAL SUPPORT

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HEWLETT-PACKARD MAKES NO OTHER
WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES
AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE
IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Compaq branded
hardware products sold by or leased from Hewlett-Packard
Company, its subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as "HP") with this Limited Warranty. This
Limited Warranty is applicable in all countries/regions and
4
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a
program, Planet Partners, to make it simple for us to
reclaim your old product for recycling. Compaq will help
you recycle your old equipment even if it is not a Compaq
product; we take back all makes and models. Visit our Web
site to find out how easy it is to recycle:
www.hp.com/recycle
Obtaining a Warranty Upgrade
Protect your investment!
Upgrade your standard factory warranty for up to three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome
of system self-test programs run by the customer through
the initial call to Customer Care.
For more information visit www.hp.com/hps/carepack
or call
1-888-999-4747.
may be enforced in any country/region where HP or its
authorized service providers offer warranty service subject to
the terms and conditions set forth in this Limited Warranty.
However, warranty service availability and response times
may vary from country/region to country/region and may
also be subject to registration requirements in the
country/region of purchase.
HP warrants that the Compaq hardware product and all the
internal components of the product that you have purchased
or leased from HP are free from defects in materials or
workmanship under normal use during the Limited Warranty
Period. The Limited Warranty Period starts on the date of
purchase or lease from HP. Your dated sales or delivery
receipt, showing the date of purchase or lease of the product,
is your proof of the purchase or lease date. You may be
required to provide proof of purchase or lease as a condition
of receiving warranty service. You are entitled to warranty
service according to the terms and conditions of this document
if a repair to your Compaq branded hardware is required
within the Limited Warranty Period. This Limited Warranty
extends only to the original purchaser or lessee of this Compaq
branded product and is not transferable to anyone who
obtains ownership of the Compaq branded product from the
original purchaser or lessee.