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2. I can hear my own voice when I speak, or I can hear some background noises being played in my
headset. Is that normal?
•
You may be referring to the headset's Microphone Monitoring feature, which allows you to hear
your voice when you speak.
•
It's possible that the headset's Mic Monitor control is turned up too high and is playing back
noises from the room you're in. This can result in you hearing echoes, hiss and/or static in your
headset while you're using it.
3. How do I adjust the Mic Monitor volume?
•
If you are using the headset in Xbox Mode: Move the switch on the transmitter to USB Mode.
Then, use the lower volume dial to adjust the Mic Monitoring volume to your preferred level,
and move the transmitter switch back to Xbox Mode.
•
If you're using the headset in USB Mode: You can use the lower volume dial to adjust the Mic
Monitor volume.
4. My headset's lower dial is for Mic Monitoring, but why is it not lowering my outbound microphone
volume level?
•
The Microphone Monitoring feature allows you to hear your own voice in the headset when you
speak, to help you avoid inadvertently shouting at other players. The headset itself is not
equipped with any sort of volume control for the outbound volume level of its microphone --
therefore, the Mic Monitor volume control will adjust only how loud you hear your own voice
through the headset when you speak into the mic, not how loud other people will hear your
voice when you speak.
1. My headset sounds are abnormal, it didn't sound like this before. What could be going on here?
•
Please double check to ensure you have not left the Superhuman Hearing option on.
Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give
you the edge in intense gaming scenarios. This should not be left on all the time.
•
Please quick-press the power button on the headset. If you hear a descending tone (high low),
the Superhuman Hearing was on, but has now been disengaged. Do you hear a change in the
audio?
If turning off the SHH feature does not clear up your inconvenience, please reach out to our
support team
for assistance with troubleshooting.
TROUBLESHOOTING
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