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Troubleshooting - Turtle Beach EAR FORCE XP400 User Manual

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XP400 Headset Technical Specifications
· 50mm diameter speakers with neodymium magnets
· Game audio frequency response: 20Hz - 20kHz, >120dB SPL @ 1kHz
· Condenser microphone frequency response: 50Hz - 15kHz
· Game audio Dual Band WiFi Digital 2.4-2.495GHz/5.0-5.8GHz RF wireless reception
· Bluetooth
radio with dual-pairing mode
®
· Headphone amplifier: Stereo 27mW/ch, THD <1%
· Rechargeable Li-Po Battery (1000 mAh)
· Automatic shut down after approx 5 minutes of carrier loss or audio silence to
conserve battery power
· Battery booster circuit extends battery life for up to 15 hours
XP400 Transmitter Technical Specifications
· Dual Band Digital 2.4-2.495GHz/5.0-5.8GHz RF wireless transmission
with up to 30 foot range
· Frequency response: 20Hz - 20kHz
· Optical TOSLINK digital audio input compatible with 48kHz digital audio stream
· Optical TOSLINK digital audio output pass-through of digital input stream
· Stereo 3.5mm analog input jack
· Maximum analog input level: 2Vpp (700mV rms)
· USB Power – (5V DC @ 350mA max)
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Troubleshooting

No sound
• Check that the headset volume control is turned up.
• Check that the transmitter USB power and optical cables are properly connected.
• Check that the headset is powered on. The LED on the left ear cup should be flashing.
• Check if the LED on the front of the transmitter is on solid. If the LED is slowly pulsing, it indicates that the transmitter isn't
communicating with the headset. If the headset is on solid and the transmitter LED is slowly pulsing, then the headset and transmitter need
to be "paired" as described in the section "Pairing the Headset and Transmitter".
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception. This can occur when:
• The headset and transmitter are out of range. For best performance, stand within 20 feet from the transmitter.
• There's a wall or other large object between the headset and transmitter.
• The transmitter is in a bad location that is interfering with the antenna.
• A wireless base station or wireless router is causing a lot of RF activity that's blocking the RF signal from the transmitter.
Voice Chat Drops
• Most in-game voice chat drops are simply caused by network performance or "lag". Usually they subside after a few moments so please
be patient. In extreme cases, you may have to leave a game and return to reset the chat function.
• If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat malfunction.
A wired connection from your modem/router to your console is recommended for best results.
Mobile Phone Bluetooth
Issues
®
Some models of mobile phones may experience issues with the Bluetooth performance:
• Nokia6500s: Sometimes the Bluetooth link will disconnect automatically and may need to be paired again.
• Moto V8: Sometimes there is no audio on headset when there is an active call. This issue happens rarely. The Moto V8 doesn't initiate SCO
link when there is an active call. Single press the BT MFB button on the headset to initiate SCO link with the phone.
• HTC Hero: Sometimes the headset Bluetooth will fail to reconnect with PS3 after having connected with HTC Hero. This issue happens
rarely. The user must reconnect the headset Bluetooth from PS3 Bluetooth system settings to fix this issue.
Force Shutdown
In the unlikely case that the headset becomes unresponsive and the main power button cannot be used to turn off the headset, the Mute button
on the headset can be used to force shutdown. Press and hold the MUTE button on the headset for 10 seconds to initiate a forced shutdown.
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