Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number £ Rechargeable Battery type £ Tulip dome £ RIE earmold Dome/earmold type Closed dome Open dome Power dome £ Small £ Small £ Small £...
Table of Contents Hearing aid information Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Cleaning and caring for your hearing aids Wireless accessories General warnings and cautions Troubleshooting...
Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day. NOTE: Read this booklet carefully BEFORE using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.
Getting to know your hearing aid Rechargeable model *Open dome is shown - yours may look different. Getting to know your hearing aid...
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Domes and earmolds Tulip dome Closed dome Open dome Power dome Custom earmold Domes are all light gray. Receivers and sport locks Your receiver may have a Your hearing aids are color- The sport lock helps keep your hearing aids in microphone as shown here.
Preparing your hearing aids for use Battery warnings — all models WARNING: Batteries are harmful for the environment. Therefore, never try to burn them – dispose of your used batteries according to your country’s regulations or return them to your hearing care professional. Battery warnings - Rechargeable model WARNING: •...
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• Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse immediately with warm water. If you get chemical burns, redness or skin irritation from battery leakage, seek medical attention. Charging your hearing aids — Rechargeable model We recommend that you fully charge your hearing aids before using them.
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Battery level Signal Hearing aid Streaming Remote control Fully charged 4 even tones Depleted 3 even tones and 1 longer tone These will work again when you charge the hearing aid (Rechargeable model). Preparing your hearing aids for use...
Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking) Right hearing aid (red marking) CAUTION: If you have two hearing aids, they may be programmed differently. Do not swap them as this could damage your hearing.
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Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the wire the receiver dome into your ear...
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Sports lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing care professional can attach and adjust a sports lock to the receiver. To insert a hearing aid with a sports lock: 1.
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Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.
Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and forefinger where it bends and pull the dome out of your ear canal.
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Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.
Using your hearing aids Turning your hearing aids on and off Turning your hearing aids on and off — Rechargeable model To turn your hearing aids on or off, press the push button for 5 seconds. Pressing the button for other lengths of time enables other functions such as flight mode and streaming.
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Smart Start Smart Start delays the time for your hearing aid to turn on after you remove the hearing aids from the charger . This function produces a beep for each second of the delay period (either 5 or 10 seconds). Smart Start delays when sound comes through your hearing aid.
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Programs All-Around The best option if you want only one program. Restaurant For use in noisy places such as restaurants and social gatherings. Music For listening to music. Acoustic phone A special program for phone conversations. Outdoor For outdoor use. Ultra Focus For use only in very noisy places (more focused than the Restaurant program).
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NOTE: If you have two hearing aids with synchronization enabled, a change of program on one hearing aid automatically applies to the second hearing aid as well. Streaming Sound to your hearing aids Press the button and keep it pressed for three seconds. Your hearing aids will start streaming from the audio device you have chosen.
Advanced options Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
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Using your hearing aids with iPhone, iPad and iPod touch (optional) Your hearing aids are Made for iPhone®, iPad® and iPod touch®, which allow for direct audio streaming and control from these devices. Streaming from an Android™ smartphone Some Android smartphones can stream audio directly to your hearing aids. Your device must be running Android 10 or newer and it must have the Android Streaming for Hearing Aids feature as well.
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NOTE: • For assistance with pairing and using these products with your hearing aids, contact your hearing care professional or visit our support site. • If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids, you can use our Phone Clip+ for streaming capabilities Online Services (optional) If you have signed up to use Online Services with your hearing aids, you can have your hearing aids adjusted...
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This service only works if your mobile device is connected to the internet. Your hearing care professional will provide information about this option, and how it works with the Smartphone app. Phone Now (optional) If you place a magnet on the telephone receiver, your hearing aids will automatically switch the telephone program on when the receiver is close to your ear.
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Phone Now warnings WARNING: • Swallowing a magnet can be harmful to your health. If a magnet is swallowed, seek immediate medical attention. • Keep magnets out of reach of pets, children and people with cognitive, intellectual or mental health challenges.
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Placing the Phone Now magnet Place the magnet on your telephone receiver as follows: 1. Clean the surface thoroughly. Use a 2. Remove the foil from the 3. Place the magnet on the recommended cleaning agent. magnet. phone. CAUTION: • If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver.
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NOTE: • You may need to move the telephone receiver slightly to find the best position for a reliable Phone Now activation and a good hearing experience on the telephone. • If your hearing aids have enabled the Comfort Phone functionality, the hearing aid on the non-phone ear automatically attenuates.
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Turning off wireless communication (activating Flight Mode) - Rechargeable model 1. Turn off your hearing aid. 2. Press the button for 9 seconds. 3. Your hearing aid will double-flash four times. If you are wearing your hearing aids at the time, you will hear double tones ( ) for about 10 seconds, meaning the hearing aid is now in Flight Mode.
Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. Your hearing care professional may give you a set of wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
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General instructions for care and maintenance NOTE: To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done – just follow these steps: 1.
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Daily care and maintenance It is important to keep your hearing aids clean and dry on a daily basis. Use the supplied cleaning tools. 1. Wipe your hearing aids with the cloth. 2. Swipe the small brush across the microphones. If your receiver has a microphone, remember to brush that as well.
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• Receiver wires may become stiff, brittle, or discolored over time. If you think your receiver wire needs to be replaced, contact your hearing care professional. Changing your hearing aid domes We recommend that your hearing care professional shows you how to change domes. You should change your domes every 3 months or more often according to the advice of your hearing care professional.
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Standard domes The illustrations show an open dome, but the procedure is the same for all other domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and 2. Push the new dome over the ribbed end discard.
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Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by 2. Push the largest petal back, pulling it off the receiver and then press the tulip dome discard. This may require a over the ribbed end of the bit of force.
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3. Check that the tulip dome is 4. Push the larger petal This illustration shows a correctly mounted securely mounted by forward. tulip dome. Ensure the large petal is verifying that the collar outside the small petal. completely covers the ribbed end of the receiver.
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Changing the wax filter The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to do this. It will depend on how much wax your ears produce.
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Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook in one end and a new wax filter in the other.
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Inserting the new wax filter 1. Insert the other end of the tool 2. Gently press the replacement 3. Pull the tool straight out – your into the sound outlet (the end straight into the sound outlet new wax filter will remain in with the replacement filter).
Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. These let you stream high quality stereo sound and speech directly to your hearing aids. Please find the list of available wireless accessories and their features below: •...
General warnings and cautions WARNING: • Consult a hearing care professional: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid •...
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Warnings related to power hearing aids • A power hearing aid can produce very loud sound to compensate for a severe or profound hearing loss. There is therefore a risk of further impairing the remaining hearing. • Your hearing aids have been customized to amplify soft and loud sounds according to your particular needs.
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CAUTION: • Use your hearing aids as your hearing care professional recommends. Incorrect use may damage your hearing. • Do not use a broken hearing aid. It may not work properly and may be harmful to your hearing. It may also cause scratches or sores due to sharp edges.
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• If you suspect that you have a dome, wax filter or other object in your ear canal, consult your hearing care professional. These objects can be harmful and can cause an infection in your ear. • If you have a sore or injury where your hearing aid touches your ear or head, continued use of the hearing aid may cause it to worsen or prevent it from healing.
Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Re-insert it. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g.
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Issue Potential cause Potential solution Battery drains very Did you leave your hearing aid on for long Always turn off your hearing aids when you quickly. periods of time? are not using them, e.g. during the night. Is the hearing aid 3-4 years old? Visit your hearing care professional.
Warnings to hearing care professionals (US only) Hearing aid expectations • A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to get full benefit from it.
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7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8. Pain or discomfort in the ear. Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
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evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in language development and the educational and social growth of a child.
Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
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During transport or storage, the temperature should not exceed the limit values of: • -25 °C (-13°F) to +5 °C (41°F) • +5 °C (41 °F) to +35 °C (95 °F) at a relative humidity up to 90 %, non-condensing • >+35 °C (95 °F) to +70 °C (158 °F) at a water vapor pressure up to 50 hPa. Warm-up time: 5 minutes.
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Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
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The products are in compliance with the following regulatory requirements: • In the US: FCC CFR 47 Part 15, subpart C. • Other identified applicable international regulatory requirements in countries outside the EU and US. Please refer to local country requirements for these areas. •...
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All above-mentioned hearing aids contain a magnetic induction radio operating on the 10.66 MHz frequency. The magnetic field strength of the radio is: Max. -24 dBµA/m at a 10 m distance. Symbols WARNING: Points out a situation that could lead to serious injuries. CAUTION: Indicates a situation that could lead to minor and moderate injuries.
Technical specifications RIE — LP/MP receiver Models: XZ561-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The two lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The two upper curves in the Full-On and Ref.Test.Gain chart) Max.
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RIE — HP/UP receiver Models: XZ561-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The two lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The two upper curves in the Full-On Max. and Ref.Test.Gain chart) Max.
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RIE — MM receiver Models: XZ561-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Max. Ref.Test.Gain chart) Max.
Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
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