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Warranty service
At its option, Navien will replace the defective component (part), in accordance with the
terms of this Limited Warranty, if it fails in normal use and service during the applicable
warranty period identified above. The replacement component must be Navien original
factory component. Navien, at its sole discretion, may replace the product with a new
or refurbished product of comparable quality and design. The replacement component
or product will be warranted only for the unexpired portion of the original component's
applicable warranty period. Payment for labor in completing the warranty service is
subject to Navien's prior written approval and shall be subject to Navien's schedule of
approved labor allowances.
Warranty exclusions
Navien's Limited Warranty shall be void in the event of an occurrence of any of the
following:
• Improper installation, failure to install in strict compliance with the Installation &
Operation Manual procedures, installed by anon-licensed installer, and installation in
violation of applicable rules, laws or building codes.
• Product purchased through the internet, other e-commerce channels, or any installer
that obtained the product from a supplier or distributor not authorized by Navien.
• Failure to perform regular maintenance, misuse, operation at settings other than
those recommended or specified, noncompliance with instructions or guidelines set
forth in the User's Information Manual.
• Modification or alteration of the product in any manner, including but not limited
to, removal of any component or part, addition of any non-approved components,
relocating or moving the product from its original installation site, or any accidental or
intentional damage to the Product.
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