Epson WorkForce Pro WP-4025 DW User Manual page 8

WP-4011/4015/4020/4025
Using the Print Head Alignment utility for
Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Print Head Alignment utility for
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Making Printer Settings. . . . . . . . . . . . . . . . . . . . . 70
Power Off Timer Setting. . . . . . . . . . . . . . . . . . 70
Paper Size Loaded Setting. . . . . . . . . . . . . . . . . 71
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning the exterior of the printer. . . . . . . . . . 71
Cleaning the interior of the printer. . . . . . . . . . . 72
Transporting the Printer. . . . . . . . . . . . . . . . . . . . 72
Checking and Installing Your Software. . . . . . . . . 73
Checking the software installed on your
computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing the software. . . . . . . . . . . . . . . . . . . . 74
Uninstalling Your Software. . . . . . . . . . . . . . . . . . 74
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 74
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 75
Troubleshooting
Diagnosing the Problem. . . . . . . . . . . . . . . . . . . . 77
Status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Status monitor. . . . . . . . . . . . . . . . . . . . . . . . . 80
Running a printer operation check. . . . . . . . . . . 80
Checking Printer Status. . . . . . . . . . . . . . . . . . . . . 81
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 81
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 83
The Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Removing jammed paper from the rear unit. . . . 85
Removing jammed paper from the front cover
and the output tray. . . . . . . . . . . . . . . . . . . . . . 86
Removing jammed paper from the paper
cassette(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Preventing paper jams. . . . . . . . . . . . . . . . . . . . 88
Reprinting after a paper jam (for Windows
only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Print Quality Problems. . . . . . . . . . . . . . . . . . . . . 89
Horizontal banding. . . . . . . . . . . . . . . . . . . . . . 89
Vertical banding or misalignment. . . . . . . . . . . 90
Incorrect or missing colors. . . . . . . . . . . . . . . . 90
Blurry or smeared print. . . . . . . . . . . . . . . . . . . 91
Miscellaneous Printout Problems. . . . . . . . . . . . . . 91
Incorrect or garbled characters. . . . . . . . . . . . . 91
Incorrect margins. . . . . . . . . . . . . . . . . . . . . . . 92
Printout has a slight slant. . . . . . . . . . . . . . . . . 92
Inverted image. . . . . . . . . . . . . . . . . . . . . . . . . 92
Blank pages print. . . . . . . . . . . . . . . . . . . . . . . 92
Printed side is smeared or scuffed. . . . . . . . . . . 93
User's Guide
Contents
Printing is too slow. . . . . . . . . . . . . . . . . . . . . . 93
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 94
Paper does not feed. . . . . . . . . . . . . . . . . . . . . . 94
Multiple pages feed. . . . . . . . . . . . . . . . . . . . . . 94
Paper is improperly loaded. . . . . . . . . . . . . . . . 95
Paper is not ejected fully or is wrinkled. . . . . . . . 95
The Printer Does Not Print. . . . . . . . . . . . . . . . . . 95
All lights are off. . . . . . . . . . . . . . . . . . . . . . . . 95
Lights came on and then went out. . . . . . . . . . . 95
Only the power light is on. . . . . . . . . . . . . . . . . 95
The ink light is flashing or is on after you
replace the cartridge. . . . . . . . . . . . . . . . . . . . . 96
Increasing the Print Speed (For Windows Only)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Printing plain papers quietly. . . . . . . . . . . . . . . 98
Product Information
Ink and Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . 100
Maintenance box. . . . . . . . . . . . . . . . . . . . . . . 101
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
250-Sheet Paper Cassette Unit/PXBACU1. . . . 102
System Requirements. . . . . . . . . . . . . . . . . . . . . 102
Windows requirements. . . . . . . . . . . . . . . . . . 102
Macintosh requirements. . . . . . . . . . . . . . . . . 102
Technical Specifications. . . . . . . . . . . . . . . . . . . . 103
Printer specifications. . . . . . . . . . . . . . . . . . . . 103
Network Interface Specification. . . . . . . . . . . . 106
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Environmental. . . . . . . . . . . . . . . . . . . . . . . . 107
Standards and approvals. . . . . . . . . . . . . . . . . 107
Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Where To Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . 110
Contacting Epson Support. . . . . . . . . . . . . . . . . . 110
Before Contacting Epson. . . . . . . . . . . . . . . . . 110
Help for Users in Europe. . . . . . . . . . . . . . . . . 111
Help for Users in Taiwan. . . . . . . . . . . . . . . . . 111
Help for Users in Australia. . . . . . . . . . . . . . . 112
Help for Users in Singapore. . . . . . . . . . . . . . . 112
Help for Users in Thailand. . . . . . . . . . . . . . . . 113
Help for Users in Vietnam. . . . . . . . . . . . . . . . 113
Help for Users in Indonesia. . . . . . . . . . . . . . . 113
Help for Users in Hong Kong. . . . . . . . . . . . . . 115
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