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SHARPER IMAGE
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
Q: I FIND THE CHAIR IS TOO INTENSE TO BE COMFORTABLE. WHAT CAN I DO?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use the body pillow and pillow pad to reduce upper body intensity
2. Go into Airbag on the main menu, select air intensity setting 1
- If a specific airbag is too intense, turn off Full and turn only the airbags you want
3. Press the foot roller button until you feel the foot rollers turn off
4. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense
Q: I'M NOT A FOOT MASSAGE PERSON, WHAT SHOULD I DO?
A: Turn off foot rollers, press the HOME button on your remote control, then select Manual
Program. Navigate to Foot Speed, press right button, then use the up or down button to select
Off. Press OK button to select.
Q: MY CHAIR IS NOT PERFORMING AS EXPECTED. WHAT SHOULD I DO?
A: Your Sharper Image massage chair is an amazing combination of programming and
robotics. On occasion the chair just may need to be rebooted. To do this power down the chair
and unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Sharper Image a call at 888-894-9150.
SPECIFICATIONS
Model
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Rated Current
Power Consumption
R
30
Axis 4D
53 x 31 x 46 (LxWxH)
4"
216
260
300
120V
2 AMP
240W
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