Related Manuals for HP E24 G5
Summary of Contents for HP E24 G5
- Page 1 Maintenance and Service Guide E24 G5 model Applicable to SN: CN4XXXXXXX SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
-
Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
● Energy saver feature to meet requirements for reduced power consumption ● ● HP Eye Ease (TUV Low Blue Light Hardware Solution certified and 75 Hz Max Refresh rate) Compatible with displays software including: ● HP Display Center HP Display Manager Secure firmware updates with HP Display Center ●... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table Table 2-1 Front components and their descriptions Component Description Power button Turns the monitor on or off. Power LED Indicates that the monitor is powered on. -
Page 8: Rear And Side Components
Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear and side components and their descriptions Component Description Joypad Press to open the OSD settings. Security cable slot Connects an optional security cable. -
Page 9: Locating The Serial Number And Product Number
The Spec label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Barcode label. You may need these numbers when contacting HP about the monitor model. -
Page 10: Illustrated Parts Catalog
#Main Chassis E24 G5 #Assy Speaker E24 G5 #Rear cover Assy E24 G5 #Wall mount screw E24 G5 #VESA cover E24 G5 #ASSY Stand E24 G5 How to order parts The HP authorized repair center can purchase the power board from HP. - Page 11 Power board HP spare part Manufacturer part Description number number POWER BD RE238HC-WUL-HU01(C) E24 G5 LGD/AUO N40921-001 755.09Q02.0001 POWER BD RE238HC-WUL-HU01(C) E24 G5 HKC/BOE N40922-001 755.09Q02.0002 POWER BD RE238HC-WUL-HU01(C) E24 G5 INX N40923-001 755.09Q02.0003 Capacitors and connectors are available for purchase from the following EU distributors: ...
- Page 12 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
-
Page 13: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 14 2) Use tool to remove 4pcs screws, then remove VESA cover and Hinge Assy from Display Head. 3) Disconnect the cables and remove the rear cover from the display head. 4) Remove 2pcs screws to release the USB BD. Remove 2pcs screw to release OSD BD 5) Remove all tape and disconnect all cables, then remove the main chassis from the panel..
- Page 15 6) Remove all the screws to release the middle frame away from the panel module. 7) Remove the safety Mylar, then release the 5pcs screws from the interface BD and power BD 8) Remove 2pcs screws to release AC outlet, then remove the power board and interface board from chassis.
-
Page 16: Power Board
Prepare the monitor for disassembly. See Preparation for disassembly on page 10. ▲ Remove the power board: 1) The HP E24 G5 power board connector position is as follows: CN801 Wistron P/N: 021.61323.0106 2) Locate the part number location on the board. -
Page 17: Connector Repair
4) Lift the connector up and away from the PCB. CN801 Connector repair This procedure includes Display Port, HDMI, USB-B and USB-A connectors. The connectors are on the main board (board part number 7ZB.09Q01.0018). The connector identifiers are as follows: Connector Location HDMI... -
Page 18: Dp Connector Dp1
DP connector DP1 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift the DP connector from the PCB. 4) Place the new component on the PCB. -
Page 19: Usb-B Connector Usb1
3) Lift the HDMI connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. USB-B connector USB1 Repair the USB-B connector: 1) Use a soldering iron to remove as much solder as possible from the pin. 2) Lift the USB-B connector from the PCB. -
Page 20: Usb-A Connector Usb4/Usb5
2) Lift the USB-A connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. USB-A connector USB4/USB5 Repair the USB-A connector: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move USB-A connector out of the through holes. - Page 21 Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. Monitor is turned off. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature.
-
Page 22: Index
Index components RC removal, 10 front, 4 rear components, 5 rear, 5 removal connector repair, 14 power board, 13 features, 3 RC, 10 firmware updates, 2 removal and replacement procedures, 10 front components, 4 returning to customer, 2 function test, 17 RoHS (2002/95/EC) requirements, 2 how to order parts, 7 safety information, 1...