Related Manuals for HP E24q G5
Summary of Contents for HP E24q G5
- Page 1 Maintenance and Service Guide E24q G5 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned to read “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................2 Important safety information ........................... 2 Important service information and precautions ....................... 2 RoHS (2002/95/EC) requirements .......................... 3 General descriptions ..............................3 Firmware updates ..............................3 Before returning the repaired product to the customer .................... 3 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
● Energy saver feature to meet requirements for reduced power consumption ● HP Eye Ease (TUV Low Blue Light Hardware Solution, certified and with a 75 Hz Max Refresh rate) ● Compatible with displays software including: – HP Display Center –... - Page 7 To locate updates to the user guide for your product, go to http://www.hp.com/ support and select your country. Select Find your product, and then follow the on-screen instructions.
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Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components Component Function Power button Turns the monitor on or off. Power LED Indicates that the monitor is powered on. Rear components To identify the components on the rear of the monitor, use this illustration and table. - Page 9 Component Function Joypad Press to open the OSD settings. Security cable slot Connects an optional security cable. Power connector Connects a power cord. Connects the HDMI cable to a source device such HDMI port as a computer. DisplayPort in connector Connects the DisplayPort cable to a source device such as a computer.
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Page 10: Locating The Serial Number And Product Number
Locating the serial number and product number The label is located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For worldwide models... -
Page 11: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description KEY BOARD ADAPTER BOARD Key Board MIDDLE_FRAME REAR_COVER COVER_VESA MAIN FRAME INSULATING SHEET 188.17*132*9.5 COVER_SPK stand ass'y N/A NA BASE_ASS’Y N/A N/A HINGE ASS''Y... -
Page 12: How To Order Parts
QM1G088Z1002250AH1 0M1G3030 4120 0M1G1030 6120 QM1G38400601200ARA QQ1G24200301200AWL 0Q1G1030 6120 How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number N42815-001 PLPCME451AQAA PSU E24q G5 (AUO) - Page 13 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.
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Page 14: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 15 1) Remove four screw from the hinge. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens.
- Page 16 6) Disassemble the USB board and key board from the Rear Cover (if required). 7) Remove the LED board. 8) Remove the mylar. Tear off the tapes and disconnect the FFC cables to disassemble the main frame from panel 9) Tear off tapes and disassemble 8 screws from the board.
- Page 17 10) Disassemble all the boards from housing. 11) Disconnect all the wires from the board. 12) Disassemble 11 screws to remove the middle frame and Panel.
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Page 18: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Remove the power board: 1) The HP E24q G5 power board connector position is as follows: Warning: After unplugging the power supply, the capacitance is still charged, do not touch and discharge the capacitor. -
Page 19: Connector Repair
Connector repair This procedure includes HDMI, DisplayPort, USB 3.0A connectors. The connectors are on the main board (board part number CBPR2A6HPQ1) The connectors’ identifiers are as follows: Connector Location HDMI CN502 CN501 USB3.0A( UP) CN105 USB 3.0A(1/2) CN106/ CN104... -
Page 20: Hdmi Connector Cn502
This procedure includes USB3.0 A connectors. The connectors are on the USB board (board part number USB2QC2) The connectors’ identifiers are as follows: Connector Location USB 3.0 A(3/4) CN1005/CN1004 CN1005 USB Board CN1004 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. -
Page 21: Dp Connector Cn501
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the CN502 connector from the circuit board. 4) Place the new component on the circuit board. -
Page 22: Usb3.0 (Up) Connector Cn105
3) Lift the CN501 connector from the circuit board 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. USB3.0 (UP) connector CN105 Repair the USB3.0 (up) connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN105 connector from the circuit board. -
Page 23: Usb3.0 (3/4) Connector Cn1005/Cn1004
2) Lift the CN106/CN104 connector from the circuit board 3) Place the new component on the circuit board. Be sure that it matches the footprint. 4) Solder the new component. USB3.0 (3/4) connector CN1005/CN1004 Repair the USB 3.0connector: 1） Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN1005/CN1004 connector from the circuit board. -
Page 24: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. Press the monitor power Monitor is off. - Page 25 function. Monitor has trouble DisplayPort inputs: Set the waking from Sleep DisplayPort hot-plug mode detection to Always Active. Power mode monitors: Set the hot-plug detection to Always Active to switch the monitor to Performance mode.
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Page 26: Index
Index components preparation for disassembly, 12 front, 6 RC removal, 12 rear, 6 rear components, 6 connector repair, 17 removal features, 4 power board, 16 firmware updates, 3 RC, 12 front components, 6 removal and replacement procedures, 12 function test, 21 returning to customer, 3 how to order parts, 10 RoHS (2002/95/EC) requirements, 3...