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Nortel MAS Software Manual

Nortel MAS Software Manual

Im chat fundamentals
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Nortel Media Application Server

MAS IM Chat Fundamentals

NN42020-131
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Summary of Contents for Nortel MAS

  • Page 1: Mas Im Chat Fundamentals

    Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. IBM, Lotus, Lotus Notes, BladeCenter, and BladeCenter T are trademarks of International Business Machines.

  • Page 3: Revision History

    January 2007 Standard 01.01. This document is issued to support Multimedia Communication Server 5100 Release 4.0. This document contains information previously contained in the legacy document, now retired: MAS IM Chat Service Guide (NN10380-113). May 2006 Standard 6.0. This document is up-issued for MCS 5100 Release 3.5. It addresses CR Q01277506 and the MAS RoHS project.
  • Page 4 4 Revision history Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 5: Table Of Contents

    Finding the latest updates on the Nortel Web site 9 Getting help from the Nortel Web site 9 Getting help over the phone from a Nortel Solutions Center 9 Getting help from a specialist by using an Express Routing Code 10...
  • Page 6 Administration 25 Starting the Client Connection Manager 26 Use the Terminal Services Manager program group icons 26 Use the Terminal Services Manager to manually connect to the MAS 27 Start the MAS Console 27 Access the MAS Console help files 27...

  • Page 7: New In This Release

    New in this release The following sections detail what is new in MAS IM Chat Fundamentals (NN42020-130) for Release 4.0. • "Features" (page 7) • "Other changes" (page 8) Features See the following sections for information about feature changes: •...

  • Page 8: Mcp Granular Service Packaging

    files, transfer a clipboard, push a URL to a user, or to manipulate a whiteboard. IBM x3550 The MAS platform is now supported on the IBM x3550 server. The IBM x3550 is a direct replacement for the IBM x336 and comes with Windows Server 2003 preloaded.

  • Page 9: How To Get Help

    Technical Documentation page for Multimedia Communication Server (MCS) 5100. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help From A Specialist By Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...

  • Page 11: Im Chat Basics

    IBM eServer BladeCenter chassis with the IBM HS20 blade servers. Copyright © 2007, Nortel Networks CAUTION Install only Nortel-certified software on the IBM BladeCenter T. Do not install software updates obtained directly from IBM. Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard...

  • Page 12: Services And Features

    12 IM Chat basics Note 1: The IBM xSeries x3550 server replaces the IBM xSeries x336 server (which replaced the IBM xSeries x335 server); however the x336 and x335 servers are still supported and you can consider these servers to be interchangeable as MAS platforms.

  • Page 13: Mcs Documentation

    — MAS Ad Hoc Conferencing Fundamentals (NN42020-116) — MAS Announcements Fundamentals (NN42020-130) — MAS Meet Me Conferencing Fundamentals (NN42020-120) — MAS Meet Me Web Collaboration Fundamentals (NN42020-114) — MAS Music on Hold Fundamentals (NN42020-129) — New in this Release (NN42020-404) —...

  • Page 14: Oamp

    PC using the Remote Desktop Protocol (RDP). Optionally, you can send MAS alarms to a third-party management console for viewing. You can also choose to view MAS logs on one or more remote SysLog servers. Copyright © 2007, Nortel Networks...

  • Page 15: Installation And Upgrades

    Server, see MAS Installation and Commissioning (NN42020-307). Multiapplication MAS Previous to this capability, each application on the MAS had to reside on its own separate hardware computing platform. This restriction is lifted for a special case of MAS applications running on the IBM x3550, x335, or x336 platform.
  • Page 16 16 Installation and upgrades Note: Configuration data is preserved during the upgrade. Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 17: Fault Management

    The Media Application Server (MAS) generates alarms in response to fault conditions that degrade or interrupt operation of the service. In general, MAS alarms can require you to take action to correct the fault condition. MAS services rely on the MAS platform software to provide alarm generation mechanisms.
  • Page 18 18 Fault management Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 19: Configuration Management

    Note: For information on configuring Instant Message Screening and Routing, see Personal Agent User Guide (NN42020-100). For complete information about installing and configuring the Media Application Server platform and the IM Chat service software, see MAS Installation and Commissioning (NN42020-307). Copyright © 2007, Nortel Networks...
  • Page 20 20 Configuration management Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 21: Accounting

    The Session Manager generates all accounting information for the IM Chat service. The IM Chat service does not generate any accounting messages. For more information on accounting, see MCS 5100 Accounting Manager Fundamentals (NN42020-144). Copyright © 2007, Nortel Networks Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard...
  • Page 22 22 Accounting Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 23: Performance Management

    Performance management You use the Media Application Server (MAS) Console to manage the performance of the MAS platform and the IM Chat service. For more information about Performance Management, see Operational Measurements Reference (NN42020-704). Copyright © 2007, Nortel Networks Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard...
  • Page 24 24 Performance management Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 25: Security And Administration

    MAS Console application is running. On the administrator’s PC, click Start > Programs > Accessories > Communications > Remote Desktop Connection and type the IP address for the MAS server you want to connect to. You are prompted for the user name and password to log on to the server.

  • Page 26: Starting The Client Connection Manager

    Note: You can enable a connection in a number of ways. For example, you can double-click the entry in the Client Connection Manager display or you can right-click an entry (for example, NORTEL-X49) in the Client Connection Manager window to display a shortcut menu, and select Connect from the shortcut menu.

  • Page 27: Use The Terminal Services Manager To Manually Connect To The Mas

    (according to the configuration) and, if successful, displays the actively running remote desktop for this user. After access is gained through RDP, you can start the local MAS Console for this Media Application Server. From the RDP window that displays the remote MAS desktop, select Start >...

  • Page 28: Mas Subcomponents

    MAS platform functionality. Stopping one subcomponent affects the others. As such, control operations are performed on the entire MAS platform service and not on an individual subcomponent basis. There are six control commands that you can issue to the MAS platform: • Unlock •...

  • Page 29: Refresh A Subcomponent Status On The Mas Console

    The Stop and Restart commands are service-affecting operations and take down all existing IM Chat service sessions. New incoming IM Chat service requests are route advanced to other MAS servers (provided that you installed a duplex architecture). The Lock operation is also a service-affecting operation and takes down any existing IM Chat service sessions.

  • Page 30: System And Platform Management

    Media Application Server. For more information about using the disk management snap-in, see the operating-system resident help, accessible by clicking on the Help menu in the MAS Console and clicking the HelpTopics item. The Help window appears. Data backup and restore The Media Application Server can mirror customer data (managed by the Multimedia Content Store subcomponent) on different MAS nodes.
  • Page 31 files. A full service backup includes all data included in a partial backup, in addition to multimedia files. Note: For both service data archive types, the MAS must be in a locked/shutdown state to perform a restore. During the restoration process, all user files in the Multimedia Content Store subcomponent...
  • Page 32 32 Security and administration backup, the host name of the MAS where the backup was created, and the date and time the backup was created. Click Save to create the system data archive file. Procedure 8 Creating a Full Service Data backup...
  • Page 33 A default archive file name is automatically generated that specifies the type of backup, the host name of the MAS where the backup was created, and the date and time the backup was created.
  • Page 34 (locked and offline). You can immediately lock the MAS and then stop it; however, if there are active service sessions on the MAS when it is locked, the sessions are immediately taken down as well. Because of this, Nortel recommends that you place the MAS in the pending lock state first, to allow existing service sessions to end.
  • Page 35 Media Application Service. After the Media Application Service starts, it returns to the previously locked state. You must unlock the MAS before it can accept new service requests. Right-click the Control Panel icon and select Operations > Unlock.
  • Page 36 Media Application Server. After the Media Application Server starts, it returns to the previously locked state. You must unlock the MAS before it can accept new service requests. Right-click the Control Panel icon and select Operations > Unlock.
  • Page 37 In the Password field, enter the password the backup task uses to connect to the FTP service of the remote server. In the Destination Path field, enter the folder where the automatic backup archive is to be stored on the remote FTP service server. Copyright © 2007, Nortel Networks Example D:\MASBackup —End—...
  • Page 38 Click New to create a new schedule for the task. Use the Schedule Task, Start time, and Schedule Task Daily fields to define when and how often the backup task runs. Copyright © 2007, Nortel Networks Example /export/home/masftpuser —End—...
  • Page 39 Backup/Restore submenu. Select Backup/Restore > System Data > Automatic Backup Task > Remove to remove the backup task. Copyright © 2007, Nortel Networks Note: Changing the Settings tab properties improperly can prevent the backup task from running correctly.
  • Page 40 40 Security and administration Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...

  • Page 41: Appendix A Message Flows

    In the IM Chat message flow on the following page (see message flow" (page and invites a second user to join the same chat session. Copyright © 2007, Nortel Networks 42)), you can see that one user enters a chat session Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard...
  • Page 42 42 Appendix A Message flows Figure 2 IM Chat message flow Nortel Media Application Server MAS IM Chat Fundamentals NN42020-131 01.04 Standard 4.0 27 July 2007 Copyright © 2007, Nortel Networks...
  • Page 44 IBM, Lotus, Lotus Notes, BladeCenter, and BladeCenter T are trademarks of International Business Machines. Microsoft and Windows are trademarks of Microsoft. All other trademarks are the property of their respective owners. Sourced in Canada. To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.

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