BenQ G Series User Manual
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BenQ G Series User Manual

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LCD Monitor
User Manual
Stylish Monitor with Eye Care Technology | G Series

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Summary of Contents for BenQ G Series

  • Page 1 LCD Monitor User Manual Stylish Monitor with Eye Care Technology | G Series...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.

  • Page 3: Product Support

    BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

  • Page 4: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware How to adjust the monitor viewing angle? Viewing angle adjustment How to wall mount the monitor? Using the monitor wall mounting kit (purchased separately) Useful tools to enhance efficiency...

  • Page 5: Safety Precautions

    • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

  • Page 6: Installation

    • This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor.

  • Page 7: Safety Notice For Remote Control (Applicable If A Remote Control Is Provided)

    Caution • The distance between you and the monitor should be 2.5 to 3 times the diagonal width of the screen. • Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

  • Page 8: Care And Cleaning

    If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support. General warranty information Note that the monitor warranty may be void if any of the following conditions occurs: •...
  • Page 9 • Before using the monitor, it is the sole responsibility of the user to check whether the monitor is compatible with local technical standards if the user brings the monitor out of its intended sales area. Failure to do so may cause product breakdown and the user will have the pay the repairing costs.

  • Page 10: Table Of Contents

    Table of Contents Copyright ........................2 Product support ......................3 Q&A index ........................4 Safety precautions .......................5 Power safety ..........................5 Installation ..........................6 Operation ............................ 6 Safety notice for remote control (applicable if a remote control is provided) ....... 7 Battery safety notice (applicable if a remote control is provided) .......... 7 Care and cleaning........................
  • Page 11 Navigating the main menu ..................37 Input menu ..........................38 Color Mode menu ........................39 Eye Care menu ......................... 40 Color menu ..........................42 Audio menu ..........................44 System menu ........................... 46 Troubleshooting ......................50 Frequently asked questions (FAQ) ..................50 Need more help?........................

  • Page 12: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide Safety Instructions Regulatory Statements...
  • Page 13 Video Cable: USB-C™ Monitor base cover GC01 (Optional accessory) Visit www.BenQ.com for the availability of base cover GC01. • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

  • Page 14: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. USB-C™ port (for data transfer and power delivery up to 7.5W) 2. USB 3.2 Gen 1 ports (downstream; connecting to the USB devices) 3. Headphone jack 4. Speakers 5. Light sensor 6. Built-in microphone and MIC LED indicator (See page 33 for details.)

  • Page 15: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 19. USB peripherals Speakers / Headphone PC / Notebook...

  • Page 16: Power Delivery Of Usb-C™ Ports On Your Monitor

    Power delivery of USB-C™ ports on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. GW2790QT/GW3290QT USB-C™...

  • Page 17: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. • Do not plug-in or turn-on the power to the monitor until instructed to do so. • The illustrations in this document are for your reference only and may look different from the appearance of the product.
  • Page 18 Orient and align the stand arm with the monitor ), push them together until they click and lock into place ( Tighten the thumbscrew on the bottom of the monitor base as illustrated. Gently attempt to pull them back apart to check that they have properly engaged.
  • Page 19 2. Connect the PC video cable The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region. • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.
  • Page 20 Use the base cover (optional accessory) to hold devices to keep your working space neat with style. Visit www.BenQ.com for the availability of base cover GC01. The device on the base cover is for illustration only and is not provided with the product.
  • Page 21 7. Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor.

  • Page 22: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Gently lift the display up and extend the stand to the maximum extended position.

  • Page 23: Adjusting The Monitor Height

    Adjusting the monitor height To adjust the monitor height, hold both the top and the bottom of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.

  • Page 24: Rotating The Monitor

    Rotating the monitor 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Screen resolution Portrait Right-click the desktop and select from the popup menu. Select Orientation , and apply the setting. Depending on the operation system on your PC, different procedures should be followed to adjust the screen orientation.

  • Page 25: Viewing Angle Adjustment

    4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Refer to the product specifications on the website for details.

  • Page 26: Using The Monitor Wall Mounting Kit (Purchased Separately)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

  • Page 27: How To Adjust Your Monitor

    How to adjust your monitor The control panel 1 2 3 4 5 Name Description MIC key Enables / mutes the built-in microphone. Noise Filter Accesses the setting menu of the Noise Filter Speaker. See Speaker key Working with the Noise Filter Speakers on page 33 more information.

  • Page 28: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located below the lower part of the front bezel. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Left Right...

  • Page 29: Working With The Quick Menu

    All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings. Color Mode Standard Brightness...

  • Page 30: Adjusting Display Mode

    • Go to Menu and press to access the main menu. Color Mode Standard Brightness Low Blue Light Plus Speaker Volume Menu Item Description Color mode Press to cycle through the available color mode. Color Mode menu on page 39 for more information.

  • Page 31: Available Menu Options To Each Color Mode

    You can reduce the blue light as desired regardless of color mode. To adjust Low Blue Light Plus setting, press the Low Blue Light Plus key and press for adjustment. The number of selected bars indicates how much blue light is reduced. The more bars are selected, the more blue light is reduced.

  • Page 32: Adjusting Screen Brightness Automatically (Bright Intelligence Gen2)

    • The monitor also works with the eye-care software named Eye-CareU, which helps control the eye-care related settings and keep you from eye strain by managing the screen time. Access the software and its user manual from Support.BenQ.com. Enabling color vision accessibility (Color Weakness) Color Weakness is accessibility that helps people with color vision deficiency to distinguish colors.

  • Page 33: Working With The Built-In Noise Cancellation Microphone

    Working with the built-in Noise Cancellation Microphone If the video source is via USB-C™ port, you can press the MIC key to turn on the built-in microphone. Check MIC LED indicator on page 33 for more information. With the Noise Cancellation technology, the digital microphone filters out background noises on your side and transmits only clear vocals.

  • Page 34: Charging The Connected Device Via Usb-C™ Port

    Note that without background noises, the overall volume may be lower than expected. Adjust volume if needed. Noise Filter High Medium Charging the connected device via USB-C™ port The USB-C™ port on the rear of your monitor supports power delivery in standby mode yet it is disabled by default.

  • Page 35: Connecting Multiple Monitors Via Mst (Multi-Stream Transport)

    Connecting multiple monitors via MST (Multi-Stream Transport) With connection via the DP-IN and DP-OUT ports, you can output content to one or up to 4 monitors via MST function. This function is not available on Macbook series products. DP cable DP cable USB-C™...

  • Page 36: Working With A Mac Series Product

    Color Mode menu on page 39 for details. • If your monitor supports certain BenQ software, check the software webpage from www.BenQ.com to see if they work on your Mac product. If you have any inquiries about the compatibilities with Mac products, visit Support.BenQ.com...

  • Page 37: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 28 for details.

  • Page 38: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 39: Color Mode Menu

    Color Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 40: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 41 Item Function Range Color Adjusts color matching representation for people with color Weakness vision deficiency to distinguish colors easily. Red Filter Decides the effect produced by the red 0 ~ 10 filter. A stronger effect is produced as the value increases. Green Filter Decides the effect produced by the green 0 ~ 10...

  • Page 42: Color Menu

    Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 43 Item Function Range Color Normal Allows video and still photographs to be Temperature viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color.

  • Page 44: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 45 Item Function Range Speaker Adjusts the speaker settings. ON / OFF Turns the built-in speakers on or off. Speaker Adjusts the speaker volume. 0 ~ 100 Volume Noise Filter Reduces unwanted background • High noises from the built-in speakers. • Medium This determines the sensitivity of •...

  • Page 46: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 47 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your OSD • Deutsch may differ from those shown on the right, • Italiano depending on the product supplied in your region.
  • Page 48 Item Function Range Display Mode This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Mode, different Display Mode option is pre-set.
  • Page 49 Item Function Range Auto Power Sets the time to power off the monitor automatically in • OFF power saving mode. • 10 min • 20 min • 30 min Resolution Sets whether to display the resolution notice of the • ON Notice recommended resolution when a new input source is •...

  • Page 50: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. •...
  • Page 51 You are running the monitor at its native resolution, but the image is still distorted. Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources.
  • Page 52 Audio No sound can be heard from the built-in speakers. • Check whether the desired cable to input audio signals is properly connected. See Connect the headphone. on page 19 for details. • Increase the volume (volume may be muted or too low). •...

  • Page 53: Need More Help

    • Check if the input source has been selected to USB-C from Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

This manual is also suitable for:

Gw2790qtGw3290qt

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