Responsibility Of The Manufacturer; Returning The Generator For Service; Step 1 - Obtain A Returned Materials Material Number; Step 2 - Clean The Generator - Bovie SPECIALIST PRO Service Manual

RESPONSIBILITY OF THE MANUFACTURER

Bovie Medical Corporation is responsible for the safety, reliability, and performance of the generator only under the
following circumstances:
• The user has followed the Installation and Setup Procedures in this Service Guide.
• Persons authorized by Bovie Medical Corporation performed assembly operation, readjustments, modifications, or repairs.
• The electrical installation of the relevant room complies with local codes and regulatory requirements, such as IEC and BSI.
• Equipment use is in accordance with the Bovie Medical Corporation instructions for use.
For warranty information, refer to APPENDIX A - WARRANTY.

RETURNING THE GENERATOR FOR SERVICE

Before you return the generator, call your Bovie Medical Corporation representative for assistance. If instructed to
send the generator to Bovie Medical Corporation, first obtain a Returned Materials Authorization Number. Then,
clean the Generator and package securely to ensure proper protection of the unit. So as to aid in the processing of
the unit, please be sure to include a reference to the Return Materials Authorization Number on the outside of the
box and ship directly to Bovie Medical Corporation.
Step 1 – Obtain a Returned Materials Material Number
Call the Bovie Medical Corporation Customer Service Center to obtain a Returned Materials Authorization Number.
Have the following information ready when you call:
• Hospital / clinic name / customer number
• Telephone number/fax number
• Department / address, city, state, and zip code
• Model number / Serial number or Lot number
Step 2 – Clean the Generator
WARNING:
Electric Shock Hazard - Always turn off and unplug the generator before cleaning.
NOTICE:
Do not clean the generator with abrasive cleaning or disinfectant compounds, solvents, or other
materials that could scratch the panels or damage the generator.
A. Turn off the generator, and unplug the power cord from the wall outlet.
B.Thoroughly wipe all surfaces of the generator and power cord with a mild cleaning solution or disinfectant and a
damp cloth. Follow the procedures approved by your institution or use a validated infection control procedure. Do
not allow fluids to enter the chassis. You cannot sterilize the generator.
Step 3 – Ship the Generator
A. Attach a tag to the generator that includes the Returned Materials Authorization Number and the information
(hospital, phone number, etc.) listed in Step 1 – Obtain a Returned Materials Authorization Number.
B.Be sure the generator is completely dry before you pack it for shipment. Although the preference is to have the
Generator repackaged using its original packaging, Bovie understands that this may not always be possible.
If necessary, contact Customer Service for the proper packaging to ship the unit. Please be sure to include a
reference of the Bovie Return Materials Authorization Number on the outside of the box/container.
C. Ship the generator, prepaid, to the address given to you by the Bovie Medical Corporation Service Center.
Service Guide • Specialist | PRO
• Description of the problem
• Type of repair to be done
• P.O. number
59