Make sure that your speaker is plugged in and turned on.
No sound or low volume in Bluetooth Mode
Make sure that your Bluetooth device is turned on, Bluetooth is turned on, and NS-CSPGASP2 or the device name you entered during Google Home App setup is selected.
Turn up the volume on your speaker.
Turn up the volume on your Bluetooth device.
Make sure that your Bluetooth device is not muted.
Make sure that your speaker is not paired to another Bluetooth device.
Make sure that your Bluetooth device is not paired to another Bluetooth device.
Cannot establish Bluetooth connection
Shorten the distance between your speaker and your Bluetooth device.
Turn your devices off, then on. Re-pair your speaker and your Bluetooth device.
Make sure that your speaker is not paired to another Bluetooth device.
Make sure that your speaker and Bluetooth device are both in pairing mode.
Make sure that your Bluetooth device supports Bluetooth v4.0 and below.
Make sure that your Bluetooth device is not connected to any other device.
Make sure that you have selectedNS-CSPGASP2 or the device name you entered during Google Home App setup on your Bluetooth device.
My Bluetooth device keeps unpairing
Shorten the distance between your speaker and your Bluetooth device.
If the battery on your Bluetooth device is low, recharge the battery.
"NS-CSPGASP2" does not appear on my Bluetooth device
Shorten the distance between your speaker and your Bluetooth device.
Put your speaker into pairing mode, then refresh your list of Bluetooth devices. For more information, see the documentation that came with your Bluetooth device.
My device cannot connect to Wi-Fi
Check the Wi-Fi settings on your device to make sure that Wi-Fi is turned on.
Make sure that you selected the right network and entered the correct password.
Make sure that your router/modem is on and that you are within range of it.
Turn your device off, then back on.
Reset your router/modem.
The app cannot find the device
Make sure that your device has power and is on.
Make sure that your network is working properly.
Make sure that your router/modem is on and that you are within range of it.
Make sure that the mobile phone has location setting enabled.
Note: If you try the solutions suggested above and still have connection or operation issues, reset your speaker by pressing the Power (bold) button for 12 seconds.
Need Assistance?
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