Troubleshooting - Nvidia Spectrum-3 SN4000 Series Hardware User Manual

Troubleshooting


This document is preliminary and subject to change.
Problem
Indicator
LEDs System Status LED is
blinking for more
than 5 minutes
System Status LED is
Amber
Fan Status LED is
Amber
PSU Status LED is
Amber
System boot failure Software upgrade
while using NVIDIA failed on x86 based
Onyx (MLNX-OS) systems
Symptoms
Cause: NVIDIA Onyx (MLNX-OS) software did not boot properly and
only firmware is running.
Solution: Connect to the system via the console port, and check
the software status. You might need to contact an FAE if the
NVIDIA Onyx (MLNX-OS) software did not load properly.
Cause:
•
•
Solution:
•
Cause:
Possible fan issue
Solution:
•
•
Cause:
Possible PSU issue
Solution:
•
•
Solution:
•
•
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Default image: 'SX_X86_64 SX_3.4.0008 2014-11-10 20:07:51 x86_64'
Press enter to boot this image, or any other key for boot menu
Booting default image in 3 seconds.
Boot Menu
------------------------------------------------------------------
-
0: SX_X86_64 SX_3.4.0008 2014-11-10 20:07:51 x86_64
1: SX_X86_64 SX_3.4.0007 2014-10-23 17:27:34 x86_64
------------------------------------------------------------------
-
Use the ArrowUp and Arrowdown keys to select which entry is
highlighted.
Press enter to boot the selected image or 'p' to enter a password
to unlock the next set of features.
Highlighted entry is 0:
"
•
Cause and Solution
Critical system fault (CPU error, bad firmware)
Over temperature
Check environmental conditions (room temperature)
Check that the fan is fully inserted and nothing blocks the
airflow
Replace the fan FRU if needed
Check/replace the power cable
Replace the PSU if needed
Connect the RS232 connector (CONSOLE) to a laptop.
Push the system's reset button.
Press the ArrowUp or ArrowDown key during the system
boot. GRUB menu will appear. For example:
Select previous image to boot by pressing an arrow key
and choosing the appropriate image.
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