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FAQ
Q1: I cannot log in to the web UI of the router by visiting tendawifi.com. What
should I do?
A1: Try the following solutions:
- If you are using a WiFi-enabled device, such as a smartphone:
• Ensure that it connects to the WiFi network of the router.
• Ensure that the cellular network (mobile data) of the smartphone is disabled.
- If you are using a wired device, such as a computer:
• Ensure that tendawifi.com or 192.168.0.1 is entered correctly in the address
bar, rather than the search bar of the web browser.
• Ensure that the computer is connected to a LAN port (1, 2 or IPTV/3) of the
router properly using an Ethernet cable.
• Ensure that the computer is set to obtain an IP address automatically and
obtain DNS server address automatically.
If the problem persists, reset the router, and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions first:
- Check if the WAN port of the router is connected to a modem or Ethernet jack
properly.
• Log in to the web UI of the router and navigate to Internet Settings. Follow the
instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices, check whether your WiFi-enabled devices are
connected to the WiFi network of the router.
• For wired devices:
- Check whether your wired devices are connected to a LAN port (1, 2 or IPTV/3)
properly.
- Check whether wired devices are set to obtain an IP address automatically and
obtain DNS server address automatically.
Q3: How to reset the router?
A3: When the router is working normally, hold the WPS/RST button down for about 8
seconds and release it when the LED indicator blinks fast. The router is reset.
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