Dormakaba ALVARADO SUPERVISOR 5000 User Manual
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Dormakaba ALVARADO SUPERVISOR 5000 User Manual

Dormakaba ALVARADO SUPERVISOR 5000 User Manual

Optical turnstile with bi-directional motorized barriers
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SUPERVISOR 5000
(SU5000)
Optical Turnstile with Bi-directional Motorized Barriers
User Guide
Alvarado Manufacturing Company, Inc.
12660 Colony Street, Chino, CA 91710
Phone: +1 (909) 591-8431
Fax: +1 (909) 628-1403
support@alvaradomfg.com
www.alvaradomfg.com
PUD3668R2-0

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Summary of Contents for Dormakaba ALVARADO SUPERVISOR 5000

  • Page 1 SUPERVISOR 5000 (SU5000) Optical Turnstile with Bi-directional Motorized Barriers User Guide Alvarado Manufacturing Company, Inc. 12660 Colony Street, Chino, CA 91710 Phone: +1 (909) 591-8431 Fax: +1 (909) 628-1403 support@alvaradomfg.com www.alvaradomfg.com PUD3668R2-0...
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  • Page 3: Table Of Contents

    Supervisor 5000 User Guide Contents Contents................................. 3 ETL Certifi cation............................. 3 Safety Precautions............................4 Purpose Of This User Guide.......................... 5 Intended Users............................5 User Responsibilities..........................5 SU5000 Overview............................6 SU5000 Components - Exterior View....................... 6 SU5000 Components - Center Portion Interior View.

  • Page 4: Safety Precautions

    Supervisor 5000 User Guide Safety Precautions The Supervisor 5000 may present a risk to persons and property if it is not WARNING operated correctly. Therefore, this manual must be read in its entirety and all safety and operations information must be adhered to. Note the following precautions: •...

  • Page 5: Purpose Of This User Guide

    Supervisor 5000 User Guide Purpose Of This User Guide The Supervisor 5000 (“SU5000”) User Guide is an operational manual which describes the operational features of Alvarado SU5000 optical turnstile product. Intended Users The manual is intended for use by owners, facility operators, and system integrators responsible for the product, the facility access system and the employees, vendors and invitees that will use the equipment on a day-to-day basis.

  • Page 6: Su5000 Overview

    Supervisor 5000 User Guide SU5000 Overview The SU5000 is an optical turnstile that provides bi-directional access control in conjunction with a facility access control system. The SU5000 utilizes tandem motorized barriers and integrated optical sensors to control access. The optical sensors detect patrons, determine the direction of patron movement, and detect both authorized and unauthorized users.
  • Page 7 Supervisor 5000 User Guide SU5000 Components - Exterior View (cont.) User Status Display / Card Reader Location The user status display provides visual instructions to users regarding the status of presented credentials (based on data from the access control system) and visual notification of alarm conditions.

  • Page 8: Su5000 Components - Center Portion Interior View

    Supervisor 5000 User Guide SU5000 Components - Center Portion Interior View Fig. 2 Fig. 2 Center Portion Interior (Main Cabinet) Center Portion Interior (Main Cabinet) Page 8 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD3668R2-0...
  • Page 9 Supervisor 5000 User Guide SU5000 Components - Center Portion Interior View (cont.) Main Turnstile Controller & I/O Control Board There is one CPU and one I/O control board per turnstile. The two boards are stacked inside the Main cabinet. The I/O control board is the outward most accessible board and is the interface point between the turnstile and the facility access control system.

  • Page 10: Su5000 Cabinets

    Supervisor 5000 User Guide SU5000 Cabinets There are three types of SU5000 cabinets used to create passage lanes: a Main Cabinet, a Secondary Cabinet, and a Center (Expansion) cabinet. A single passage lane consists of a Main cabinet and a Secondary cabinet [Fig.
  • Page 11 Supervisor 5000 User Guide SU5000 Cabinets (cont.) Center Cabinet (Multi-Lane Configuration) Center cabinets contain both Main and Secondary components. Center cabinets are extension cabinets used in multi-lane applications. An unlimited number of center cabinets can be added. The center portion of the center cabinet contains the CPU, I/O control board, two motors and two motor controller boards, power supply, safety sensors for both the Main and Secondary side of the center cabinet, two moving barriers, and a power switch located at the base on the secured side of the Main side.
  • Page 12 Supervisor 5000 User Guide SU5000 Cabinets (cont.) Center Cabinet (Combination 36" & 28" Widths) SU5000 cabinets can be equipped with different sized barrier widths to create both 28" and 36" lanes. [Fig. 5] shows a multi-lane configuration with a 36” passage width on left and 28” passage width on right.

  • Page 13: Su5000 Options

    Supervisor 5000 User Guide SU5000 Options There are various SU5000 options. Options relating to turnstile operation are listed below: Alternate Lid Colors and Materials Lids can be provided in any available solid surface color. Lids with a laser cut stainless steel inlay with a solid surface frame can be provided.

  • Page 14: Access Control Integration

    Supervisor 5000 User Guide SU5000 Options (cont.) Custom Cabinets External cabinet materials may be powder coated or plated in a variety of finishes. Longer Interconnect Cables Among the cabling requirements for the SU5000 is an “interconnect cable" that runs through conduit between the two turnstile cabinets.

  • Page 15: Su5000 Functionality

    Supervisor 5000 User Guide Access Control Integration There are two types of interfaces to allow an access control system to operate with the SU5000: Dry Contacts Single passage activation and the various other inputs and outputs available to / from the SU5000 are accessed through the I/O control board located in the Main cabinet.

  • Page 16: Setting Passage Modes

    Supervisor 5000 User Guide Setting Passage Modes Turnstile Passage Modes can be set in one of three ways: Turnstile Lane Key Control If this option has been ordered for your turnstiles, two 3-position key switches are installed on the turnstile. Turning the key to one of the three positions allows each turnstile direction to be placed in any of the passage modes.
  • Page 17 Supervisor 5000 User Guide Bi-directional Traffi c and Smart Use of Passage Modes (cont.) Bi-directional passage modes are generally suitable for low to medium volume applications. Traffi c is generally heavy in only one direction at a time (arriving in the a.m. or leaving in the p.m.) and users naturally work out a protocol similar to drivers at a four-way stop.

  • Page 18: User Status Display

    Supervisor 5000 User Guide User Status Display The user status display is used to communicate turnstile and credential status to the user. There is one user status display located on the right-hand side of the turnstile lid for each direction of travel. The user status display functions as follows: Fig.

  • Page 19: Open / Close Status Light

    Supervisor 5000 User Guide Open / Close Status Light Open / Closed Status Lights are mounted to the right-hand leg for each direction of entry. The lights function similar toll booth lights, and perform in the following manner: Fig. 11 Fig.

  • Page 20: Operational Sounds

    Supervisor 5000 User Guide Operational Sounds The SU5000 comes pre-configured with operational sounds to alert users and attendants of turnstile activity and alarm conditions. The sounds and alarms are played from the speakers mounted to each leg of Main and center cabinets. The default operational sounds can be replaced with custom sounds using LaneConfig.
  • Page 21 Supervisor 5000 User Guide Operational Sounds and Alarms (cont.) Table 1 Table 1 Operational Sounds (cont.) Operational Sounds (cont.) Operational Sound / Description Alarm Sound Alarm File Name Barrier Breakaway Barriers have been forced open. breakaway.wav Barrier Impact Barriers encountered an object when moving. impact.wav Barrier Held Open Barriers remained open beyond the allotted...

  • Page 22: Su5000 Operation

    Supervisor 5000 User Guide SU5000 Operation Powering On / Off There is a power key switch on the inside of the base Fig. 12 Fig. 12 Power Key Switch Power Key Switch cover of all Main and center cabinets. POWER OFF POWER OFF POWER ON POWER ON...

  • Page 23: Lane Key Control (Option)

    Supervisor 5000 User Guide Lane Key Control (Option) Fig. 13 Fig. 13 Lane Key Control Switch Locations Lane Key Control Switch Locations Optional 3-position lane key control switches can be selected during the ordering process. Installed lane Lane Key Lane Key key control switches are used to change passage Control Control...

  • Page 24: User Instructions

    Supervisor 5000 User Guide User Instructions Operational & Safety Considerations • Users may move briskly, but should not run due to safety considerations. • Users should not stop and linger in the turnstile. Lingering slows throughput and may trigger an alarm condition.
  • Page 25 Supervisor 5000 User Guide User Instructions (cont.) 3. Upon card validation: • Authorized Entry chime sounds. • Green LED illuminates on the user status display. • Barriers move to the open position. 4. Promptly walk through the turnstile. TIPS To improve throughput: •...

  • Page 26: Turnstile Operations

    Supervisor 5000 User Guide Turnstile Operations The following scenarios describe product behavior in common operational situations. Other operational information is available in other sections of this manual. Additional information can also be obtained by contacting Alvarado’s technical support department. Function Description Turnstile Response I/O Output...
  • Page 27 Supervisor 5000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output The user presents invalid • Unauthorized Exit alarm Unauthorized Unauthorized credentials and/or enters sounds. Exit Exit the turnstile from the • Red LED fl ashes on Secured Side Secured Side secured side without the exit side user status...
  • Page 28 Supervisor 5000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output While performing an After remaining in the turnstile Barrier Held Open Barrier Held Open (Exit Direction) (Exit Direction) authorized exit passage, for 12 seconds: the user stops and lingers, Secured Side Secured Side •...
  • Page 29 Supervisor 5000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Tailgate Exit Tailgate Exit An unauthorized user When the unauthorized user closely follows an tailgates: Secured Side Secured Side authorized user to exit the • The Unauthorized facility.
  • Page 30 Supervisor 5000 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Unsafe to Open Entry Unsafe to Open Entry Barriers do not open after After the entry activation: the turnstile is activated from Secured Side Secured Side • The turnstile detects the entry side, due to an the obstruction and the...
  • Page 31 Supervisor 5000 User Guide Turnstile Operation (cont.) Function Procedure Turnstile Response I/O Output Blocked Sensor Blocked Sensor (Entry Direction) (Entry Direction) Object is blocking the entry • Entry Blocked Sensor side operational sensors for alarm sounds. Secured Side Secured Side 15 seconds or longer.

  • Page 32: I/O Control

    Supervisor 5000 User Guide I/O Control This section explains the various I/O control board inputs and outputs, and how they may be used. It is assumed that the turnstiles are already installed and interfaced with the access control system. For access control wiring instructions, please refer to the SU5000 Installation Instructions.
  • Page 33 Supervisor 5000 User Guide Inputs (cont.) PIN 3 - ENTREJ / PIN 10 - EXTREJ (Card Reject) Description Receipt of an input contact instructs the turnstile that the presented credential is invalid. Purpose and Customer Use These inputs notify users that presented credentials are not authorized. ENTREJ signals the turnstile to notify the user that the credential presented in the entry direction is not authorized.
  • Page 34 Supervisor 5000 User Guide Inputs (cont.) PIN 6 - ENTOVR / PIN 13 - EXTOVR (Override) Description Receipt of an input contact allows a single authorized passage in the appropriate direction. Purpose and Customer Use These inputs are similar in operation to ENTACC / EXTACC and are typically used to allow an attendant to authorize entry or exit from an attendant desk using a key switch or button.

  • Page 35: Outputs

    Supervisor 5000 User Guide Outputs Output Terminal Output Terminal The following outputs are available to provide information on turnstile Fig. 19 Fig. 19 Block Block operational status and activity. All output contacts are 500ms in duration. PINS 1, 7, 15, 20 - GNDX (Common Ground) Description Common ground terminals for access control system wiring.
  • Page 36 Supervisor 5000 User Guide Outputs (cont.) PIN 3 - ENTUCX / PIN 9 - EXTUCX (Unauthorized Passage) Description An output contact is generated when a user completes an unauthorized passage (i.e., tailgating after an authorized passage) in the appropriate direction. This is typically referred to by Alvarado as an “unauthorized passage”...
  • Page 37 Supervisor 5000 User Guide Outputs (cont.) PIN 16 - DHO (Barrier Held Open) Description Barrier Held Open is both a setting and an output. As a setting (accomplished through LaneConfig), the DHO timeout defines the time after which barriers will close if a number of card accept (ENTACC or EXTACC) or override (ENTOVR or EXTOVR) signals are received, but users do not pass through the lane.

  • Page 38: Su5000 Configuration Preparation

    Supervisor 5000 User Guide SU5000 Configuration Preparation Overview SU5000 configuration changes are broken down into two sections: configuring the turnstile operating system, and configuring the turnstile application. Each type of configuration requires a different configuration tool. Configuring the turnstile operating system is accomplished using the UltraVNC Viewer application (included on the File Management Utility USB provided with the turnstile).

  • Page 39: Installing The Configuration Tools

    Supervisor 5000 User Guide Installing the Configuration Tools Both UltraVNC Viewer and the LaneConfig installation package are located on the File Management Utility USB that was provided with the turnstile. If you are unable to locate, or have misplaced, the File Management Utility USB, contact Alvarado Technical Support.

  • Page 40: Connecting A Laptop Directly To The Turnstile

    Supervisor 5000 User Guide Connecting a Laptop Directly to the Turnstile The SU5000 turnstile communicates with a computer or facility network via the main turnstile controller's Ethernet adapter. An Ethernet extension cable is tucked inside the base cover on all Main and center cabinets.

  • Page 41: Operating System Configuration

    Supervisor 5000 User Guide Operating System Configuration Operating system settings are configured using the UltraVNC Viewer application. • It is assumed that the turnstile is powered ON and connected to the computer or facility network. 1. Launch UltraVNC Viewer. 2. Enter the turnstile IP address in the VNC Server field [Fig. 21]: •...
  • Page 42 Supervisor 5000 User Guide Operating System Confi guration (cont.) 4. Enter: alvarado for the password at the VNC Authentication window [Fig. 22]. 5. Click the Log On button. Fig. 22 Fig. 22 UltraVNC Viewer UltraVNC Viewer 6. Upon password verifi cation, the SU5000 desktop will appear onscreen [Fig. 23]. Communication with the turnstile is now established.

  • Page 43: Setting The Local System Time

    Supervisor 5000 User Guide Setting the Local System Time The operating system time is factory set to Pacifi c Time (U.S. and Canada). The operating system time should be set for your local time. To set the time, follow the instructions below. 1.
  • Page 44 Supervisor 5000 User Guide Setting the Local System Time 4. Click Start, click Programs, and click SaveReg [Fig. 26]. Fig. 26 Saving the Registry Saving the Registry Page 44 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD3668R2-0...

  • Page 45: Setting The Turnstile Ip Address

    Supervisor 5000 User Guide Setting the Turnstile IP Address The turnstile IP address only needs to be confi gured on networked turnstiles. 1. Open a web browser on your computer. 2. Type the SU5000's IP address into the address bar and press Enter. The default IP address is 192.168.0.100.
  • Page 46 Supervisor 5000 User Guide Setting the Turnstile IP Address (cont.) 5. Enter the correct network information into the appropriate fi elds. Click Submit when fi nished [Fig. 29]. Fig. 29 Remote Admin - Network Confi guration Remote Admin - Network Confi guration 6.

  • Page 47: Maintenance

    Supervisor 5000 User Guide Maintenance Preventative maintenance should be performed periodically after installation to ensure the product maintains its visual exterior and optimal performance. To maintain the SU5000, follow the instructions below as needed. Due to the various types of exterior finishes on the SU5000, different types of care must be taken to keep the unit clean and undamaged.

  • Page 48: Weekly Safety Check

    Supervisor 5000 User Guide Maintenance (cont.) Interior Maintenance Internal maintenance should occur once every year. Refer to the SU5000 Installation Instructions for details on how to access the interior of the turnstile. Dust build up is the most important concern inside the cabinet. Use canned air dust remover to clean out all the dust from the inside of the cabinet and specific areas noted below.

  • Page 49: Troubleshooting

    Supervisor 5000 User Guide Troubleshooting Use this troubleshooting section to diagnose and resolve common turnstile issues. If your particular issue is not covered in this troubleshooting section, please contact Alvarado Technical Support for further troubleshooting assistance. Symptom Possible Cause Solution Unit will not No power Make sure that there is power to the turnstile power terminal block.
  • Page 50 Supervisor 5000 User Guide Troubleshooting (cont.) Fig. 31 Fig. 31 Digital Position Encoder Digital Position Encoder Fig. 32 Fig. 32 Motor Controller Board Fuses Motor Controller Board Fuses Lock Tabs Digital Position Encoder FUSES 1) 24VDC 6.3A 2) 12VDC 2A 3) 5VDC 3A Page 50 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD3668R2-0...

  • Page 51: Revision History

    Supervisor 5000 User Guide Revision History Revision Date Author Description 7/14/14 A. Flores Original document. 11/18/15 A. Flores Updated LaneConfig Installation and User Guide references. 3/24/16 A. Flores UL 2593 and CSA C22.2 #247 Certifcations 6/28/16 D. Bohannon Updated sections on changing network configuration and date/time settings related to Amanda boards.
  • Page 52 © 2016 Alvarado Manufacturing Company, Inc. This work may not be reproduced, published or redistributed, in whole or in part, without the express prior written permission of Alvarado.

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