Tech Support Report; Administrator Settings - NETGEAR FR314 Reference Manual

Reference Guide for the Model FR314, FR318 and FV318 Cable/DSL Firewall and VPN Routers
From 192.168.0.3 / 1282 (00:a0:4b:05:96:4a)
To 204.71.200.74 / 80 (02:00:cf:58:d3:6a)
Client sends a final ACK, and waits for start of data transfer.
6 TCP sent on WAN [ACK]
From 207.88.211.116 / 1937 (00:40:10:0c:01:4e)
To 204.71.200.74 / 80 (02:00:cf:58:d3:6a)
The firewall router forwards the client's ACK to the remote host and waits for start of data
transfer.
When using packet traces to isolate network connectivity problems, look for the location where the
three-way handshake is breaking down. This helps to determine if the problem resides with the
firewall router configuration, or if there is a problem on the Internet.

Tech Support Report

The Tech Support Report generates a detailed report of the firewall router's configuration and
status, and saves it to the local hard disk. If requested, you can then e-mail this file to NETGEAR
Technical Support to help assist with a problem.
Before e-mailing the Tech Support Report to NETGEAR's Technical Support team, please contact
Tech Support so that a case number can be assigned. Use this case number in all correspondence to
help NETGEAR better service the request.
To generate a Tech Support Report:
From the "Choose a diagnostic tool" box, select Tech Support Report.
1.
Click Save Report to save the report as a text file to the local disk.
2.

Administrator Settings

In the Diagnostic Tools screen is a checkbox labeled "Manage Using Internet Explorer". This
checkbox enables the Internet Explorer (IE) web browser to quickly load the Web Management
Authentication page. With the IE checkbox enabled, the firewall router's LAN port responds to
NetBIOS name requests on port 137. Users can disable the LAN port response to port 137 by
unchecking the IE checkbox, but doing so will slow down the login process into the Web Manager.
System Maintenance 11-11