Troubleshooting Pppoe Or Pppoa - NETGEAR DG632 Reference Manual

To check the WAN IP address from the browser interface:
Launch your browser and select an external site such as www.netgear.com.
1.
Access the Main Menu of the modem's configuration at http://192.168.0.1.
2.
Under the Maintenance heading check that an IP address is shown for the WAN Port.
3.
If 0.0.0.0 is shown, your modem has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel
Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router's
ADSL Settings accordingly.
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
• If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the modem in the browser-based
Setup Wizard.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer's MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
Access the Main Menu of the router at http://192.168.0.1.
1.
Under the Maintenance heading, select the Router Status link.
2.
Click the Connection Status button.
3.
If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
4.
If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
5.
modem will continue to attempt to connect indefinitely.
Troubleshooting
Reference Manual for the Model DG632 ADSL Modem Router
"Troubleshooting PPPoE or PPPoA", below.
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