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IN THIS PACKAGE
B12 cable modem
Power adapter
Ethernet cable
Coax wrench
B12 BUTTONS AND PORTS
Ethernet port (2.5 Gbps)
Connect WiFi router or
wired device.
Power port
Plug the supplied power adapter
into an electrical outlet and
connect to the power port.
Coax port
Connect the coax port to a
cable wall outlet.
Reset button
Located on bottom of device.
Using a paper clip or similar
object, press for 10 seconds to
reset modem to factory defaults.
LET'S GET STARTED
1. Turn off and disconnect any existing modems or routers on your network.
2. Connect a coax cable that has active cable service to the modem's coax port.
Ensure that you have access to the bottom label during setup and activation
of the modem.
Note: You may use a coax splitter to share the cable connectivity with your TV. Use a
two-way splitter with a top frequency of 1,000 MHz or higher. Please note this may reduce
the device's performance.
3. Plug the B12 into a power outlet using the supplied power adapter.
4. Wait for the light on the front of the device to stop pulsing and remain solid for
at least 1 minute. This process may take up to 15 minutes and the modem may
reboot multiple times.
ACTIVATE WITH YOUR SERVICE PROVIDER
Activation Contact Information
Comcast / Xfinity
Xfinity.com/activate
Cox
Cox.com/activate
Charter / Spectrum
activate.spectrum.net
1. Activate your modem by following your service provider's activation process.
This process may include using their app or website, or contacting them by phone.
2. Connect your computer or WiFi router to your B12 via the Ethernet port
found on the back of the modem.
3. Confirm that your B12 is connected to the Internet by visiting a website on
your computer or mobile phone. If you cannot access a website, turn your
cable modem off for at least 10 seconds, then on to see if that fixes the
problem. If the problem persists, visit help.motorolanetwork.com.
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