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Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
5.
5. Uninstall printer driver and reinstall printer driver.
If your printer driver version is old or not installed correctly, you may not be able to print.
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
6.
6. Restart computer.
The computer may be unstable for some reason. Restart the computer and try to print.
Important
• When restarting the computer, choose Restart instead of Shut down.
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