1. Manuals
  2. Brands
  3. Canon Manuals
  4. Printer
  5. G1020 Series
  6. Online manual

Canon G1020 Series Online Manual

Hide thumbs Also See for G1020 Series:
Table of Contents

Advertisement

Quick Links

Download this manual
G1020 series
Online Manual
English

Advertisement

Table of Contents
loading

Related Manuals for Canon G1020 Series

Summary of Contents for Canon G1020 Series

  • Page 1 G1020 series Online Manual English...

  • Page 2: Table Of Contents

    Contents Using Online Manual..........6 Symbols Used in This Document.
  • Page 3 Legal Restrictions on Printing............80 Printer Handling Precautions.
  • Page 4 Printing Using Canon Application Software........
  • Page 5 What to Do When Paper Is Jammed........178 1300.

  • Page 6: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...

  • Page 7: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 8: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...

  • Page 9: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 10 EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 11 control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
  • Page 12 this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
  • Page 13 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
  • Page 14 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
  • Page 15 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 16 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 17 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 18 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
  • Page 19 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
  • Page 20 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 21 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
  • Page 22 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
  • Page 23 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 24 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 25 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 26 * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

  • Page 27: Handling Paper, Ink Tanks, Etc

    Handling Paper, Ink Tanks, etc. Loading Paper Refilling Ink Tanks...

  • Page 28: Loading Paper

    Loading Paper Loading Plain Paper / Photo Paper...

  • Page 29: Loading Plain Paper / Photo Paper

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 30 Note • Load long-length paper without opening the paper support. Depending on the weight of the paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
  • Page 31 4. Open the feed slot cover (D). 5. Slide right paper guide (E) to open both paper guides. 6. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. After loading paper on the rear tray, the Paper lamp flashes. 7.
  • Page 32 Important • Always load paper in portrait orientation (F). Loading paper in landscape orientation (G) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). 8. Close feed slot cover gently.
  • Page 33 9. Set the paper size. Press the Paper Select button (I) to switch to the same size as the loaded paper, then press the OK button. Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents.

  • Page 34: Refilling Ink Tanks

    Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...

  • Page 35: Refilling Ink Tanks

    Refilling Ink Tanks When remaining ink cautions or errors occur, the Alarm lamp flashes to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank.
  • Page 36 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 3. Open the tank cap (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black Important •...
  • Page 37 Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 5. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (I), slowly stand the bottle upside down, and push the bottle into the inlet. The ink tank is refilled.
  • Page 38 6. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important • Do not leave ink bottles in ink tanks. •...
  • Page 39 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.

  • Page 40: Checking Ink Level

    Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...

  • Page 41: Ink Tips

    Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.

  • Page 42: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head...

  • Page 43: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note •...
  • Page 44 If the problem is not resolved after performing from step 1 to step 3 twice: Clean the print head deeply. Step4 • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After deep print head cleaning, print and examine the nozzle check pattern: Step1 When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours.

  • Page 45: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill ink tanks.

  • Page 46: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...

  • Page 47: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.

  • Page 48: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...

  • Page 49: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 50: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 51 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...
  • Page 52 Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only when necessary. • If Ink Flush is run when the remaining ink level is insufficient, it may cause a failure. Note •...

  • Page 53: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Manual head alignment 1. Select Utilities from Remote UI 2. Click Manual head alignment A message appears.

  • Page 54: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)

  • Page 55: Cleaning Paper Feed Rollers

    Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 56: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 57 4. Pull out paper output tray (B), and then open output tray extension (C). 3. Press and hold the Stop button and release it when the Alarm lamp flashes 4 times. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper.

  • Page 58: Replacing Maintenance Cartridge

    Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, the Alarm lamp of the printer flashes and a message is displayed on the computer screen. Check the Alarm lamp status and message and take appropriate action for the error. When Error Occurred Important •...
  • Page 59 Put your finger on the hole of the maintenance cover and remove it. 5. Pull out the maintenance cartridge until it stops. 6. Lift the maintenance cartridge a little and pull it out. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt on the bottom may adhere to it or the ink inside may be scattered.
  • Page 60 • Do not put your hands inside the printer, as ink may adhere to your hands. • Dispose of the removed maintenance cartridge according to local regulations. 7. Insert the new maintenance cartridge straight until it stops. 8. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it.
  • Page 61 Turn the printer on.

  • Page 62: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings...

  • Page 63: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 64: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 65 If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately. When you store ink bottles, close bottle caps completely and place bottles in standing position. If the ink bottles are laid down, ink may leak. When refilling ink tanks, take sufficient care to prevent ink from spattering onto surroundings.
  • Page 66 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.

  • Page 67: Regulatory Information

    Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park...

  • Page 68: Weee (Eu&Eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 69 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 70 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
  • Page 71 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 72 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 73 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
  • Page 74 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 75 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
  • Page 76 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
  • Page 77 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
  • Page 78 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.

  • Page 79: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 80: Legal Restrictions On Printing

    Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...

  • Page 81: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.

  • Page 82: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. • Prepare for transporting the printer with the print head attached. This allows the printer to automatically cap the print head, thus preventing it from drying.
  • Page 83 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 4. Turn the ink valve lever (B) to the left. Important • The inside of the printer may become stained with ink. Be careful not to get your clothes and your hands dirty.
  • Page 84 6. Close the top cover. 7. Retract output tray extension and paper output tray. 8. Retract paper support. 9. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer. 10. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation.
  • Page 85 11. Attach the protective material to the printer when packing the printer in the box. Important • After transporting your printer, remove the carriage stopper, place it in the original position, turn the ink valve lever to the right, and then turn on the printer.

  • Page 86: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.

  • Page 87: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.

  • Page 88: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply...

  • Page 89: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 90: Front View

    Front View A: Top Cover Open to refill ink tanks and to remove jammed paper. B: Paper Support Extend to load paper in the rear tray. C: Paper Guides Align with both sides of the paper stack. D: Feed Slot Cover Prevents anything from falling into the feed slot.

  • Page 91: Rear View

    Rear View A: Power Cord Connector Plug in the supplied power cord. B: Maintenance Cartridge Absorbs ink used for cleaning. Note • For details on how to replace the maintenance cartridge, see Replacing Maintenance Cartridge. C: Maintenance Cover Open when replacing the maintenance cartridge. D: USB Port Plug in the USB cable to connect the printer with a computer.

  • Page 92: Inside View

    Inside View A: Tank Cap Open to refill ink tanks. B: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks. Refilling Ink Tanks C: Upper limit line Indicates the maximum capacity of the ink.

  • Page 93: Operation Panel

    Operation Panel A: Paper lamp Lights depending on the current paper size. B: Paper Select button Press to switch the paper size. C: OK button Finalizes the paper size. Also used to resolve errors. D: ON lamp Lights after flashing when the power is turned on. E: ON button Turns the power on or off.

  • Page 94: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...

  • Page 95: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.

  • Page 96: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 97 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.

  • Page 98: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...

  • Page 99: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.

  • Page 100: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 101: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 102: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 103: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.

  • Page 104: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Setting Items on Operation Panel Ink level monitor Initializing Printer Settings...

  • Page 105: Setting Items On Operation Panel

    Setting Items on Operation Panel Number of Flashes of Alarm Lamp Details Cleaning Nozzle Check Roller cleaning Bottom plate cleaning Improving paper rubbing Resetting ink remaining count Ink level notification: Enabled Ink level notification: Disabled Paper mismatch detection: Enabled Paper mismatch detection: Disabled Resetting all settings...

  • Page 106: Ink Level Monitor

    Ink level monitor Enabling the remaining ink level notification function Check that printer is turned on. 2. Press and hold the Stop button and release it when the Alarm lamp flashes 7 times. The remaining ink level notification function is enabled. Disabling the remaining ink level notification function Important •...

  • Page 107: Initializing Printer Settings

    Initializing Printer Settings You can initialize the printer settings. Important • When using the printer over Wi-Fi, note that initialization erases all network settings on the printer, and printing operation from a computer over Wi-Fi may become impossible. To use the printer over Wi-Fi, perform setup according to the instructions on our website.

  • Page 108: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1. Operating environment Temperature: 41 to 95 °F (5 to 35 °C) Humidity: 10 to 90 % RH (no condensation) * The performance of the printer may be reduced under certain temperature...
  • Page 109 Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.

  • Page 110: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 111: Supported Media Types

    Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 112 Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Greeting Card • Card Stock Paper Load Limit Paper Settings on the Printer Driver (Windows) Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using.

  • Page 113: Paper Load Limit

    Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 114 Paper other than Genuine Canon Paper Common Name Rear Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: 10 sheets) Greeting Card 1 sheet Card Stock 1 sheet *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.

  • Page 115: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Plain paper or notepad paper cut to a small size •...

  • Page 116: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.

  • Page 117: Economy Mode

    Economy mode: 7,600 sheets • Measurement conditions ◦ Measurement images: Color printing: A4 color document ISO/IEC24712 ◦ Measurement method: Canon original ◦ Paper type: Plain paper ◦ Print driver setting: Setting to the default for plain paper (setting Print Quality to Economy).

  • Page 118: Printing

    Printing Printing from Computer Using PIXMA/MAXIFY Cloud Link Paper Settings...

  • Page 119: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS) Printing Using Canon Application Software Printing from Chrome OS...

  • Page 120: Printing From Application Software (Macos)

    Printing from Application Software (macOS) Printing Basic How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 121: Printing

    Printing With this printer, you can start printing right away after connecting it to your Mac without installing any special software. Checking Your Environment First, check your environment. • Operating environment Mac running the latest version of OS • Requirement USB connection between your Mac and the printer Print from a Mac Check that printer is turned on...
  • Page 122 Note • Click Show Details to switch the setup window to the detailed display. 5. Check print settings Set items such as Paper Size to the appropriate size, as well as Paper Type from Media & Quality of the pop-up menu. Important •...
  • Page 123 Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 6. Click Print The printer prints according to the specified settings. Important •...

  • Page 124: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 125: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
  • Page 126 For details on the number of times the error indicator flashes and the support numbers, see "When Error Occurred."...

  • Page 127: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.

  • Page 128: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...

  • Page 129: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 130: Paper Settings

    Paper Settings By registering the paper size, you can prevent the printer from misprinting by flashing the Alarm lamp before printing starts when the paper size of the loaded paper differs from the print settings. After loading paper: The Paper lamp flashes. Set the paper size according to the loaded paper.
  • Page 131 When you start printing, the Alarm lamp and the Paper lamp for the paper size set when printing will flash. Select one of the operations below. Printing by paper size setting for printing You print on the paper loaded without changing the paper size setting. Press the OK button. For example, when the paper size setting for printing is A4 and the paper size setting set to Letter on the printer, the printer starts printing with A4 on the paper loaded.
  • Page 132 • When you print from Windows: The error code which prevents misprinting is disabled by default. To change the setting: Changing the Printer Operation Mode • When you print from macOS: The error code which prevents misprinting is enabled by default. To change the setting: Changing the Printer Operation Mode Important...

  • Page 133: Frequently Asked Questions

    Frequently Asked Questions Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print What to Do When Paper Is Jammed Failed to Printer Driver Installation (Windows) Installation When Error Occurred Message (Support Code) Appears Repairing Your Printer Error Solve Problems...
  • Page 134 If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head...

  • Page 135: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...

  • Page 136: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press the ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 137 • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

  • Page 138: Ink Does Not Come Out

    Ink Does Not Come Out Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important •...
  • Page 139 Check the remaining ink level. Check2 Checking Ink Level Are the print head nozzles clogged? Check3 Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
  • Page 140 If it still does not improve, go to the next step. Perform ink flush. Step6 After performing ink flush, print the nozzle check pattern and check the result. Ink flush consumes a great amount of ink. Frequent ink flush can rapidly consume ink, so perform it only when necessary. •...

  • Page 141: Ink Runs Out Fast

    Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure.

  • Page 142: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 143 3. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 4.
  • Page 144 Clean paper feed roller. Check6 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

  • Page 145: Printout Results Are Unsatisfactory

    Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.

  • Page 146: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
  • Page 147 White Streaks Appear Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end.
  • Page 148 Important • Make sure that the orange label and the protective tape have been removed, when installing the print head. • Do not open the print head locking cover (A) carelessly. The ink may leak out. Check Installation of Print Head Check paper and print quality settings.
  • Page 149 ◦ For Windows: Deep Cleaning ◦ For macOS: Deep Cleaning If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step. Clean the print head deeply again. Step5 After cleaning the print head deeply again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step.
  • Page 150 • For macOS: Ink Flush When using paper with one printable surface, check the correct printable side Check5 of the paper. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. When you load paper on the rear tray, load paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side.

  • Page 151: Colors Are Unclear

    Colors Are Unclear Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important • Make sure that the orange label and the protective tape have been removed, when installing the print head.
  • Page 152 Check the remaining ink level. Check2 When an ink tank runs out of ink, refill the ink tank. If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. Note •...
  • Page 153 If it still does not improve, go to the next step. Clean the print head deeply. Step4 After cleaning the print head deeply, print the nozzle check pattern and check the result. • From the computer ◦ For Windows: Deep Cleaning ◦...

  • Page 154: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. • For Windows: Adjusting Print Head Position •...

  • Page 155: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 156 • Other Paper If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 1. Roll up paper in opposite direction to paper curl as shown below. 2.
  • Page 157 • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
  • Page 158 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check message and select OK.

  • Page 159: Vertical Line Next To Image

    Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...

  • Page 160: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB...

  • Page 161: Printer Does Not Turn On

    Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

  • Page 162: Printer Turns Off Unexpectedly Or Repeatedly

    Disable the setting from the computer. • For Windows: Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below. 1. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2.

  • Page 163: Usb Connection Problems

    USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...

  • Page 164: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable.

  • Page 165: Installation And Download Problems

    Installation and Download Problems Failed to Printer Driver Installation (Windows)

  • Page 166: Failed To Printer Driver Installation (Windows)

    For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name. 3. If you find Printer Driver for printer you want to install, uninstall it.

  • Page 167: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)

    Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 168 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest Printer Driver downloaded in step 1.

  • Page 169: Errors And Messages

    Errors and Messages When Error Occurred Message (Support Code) Appears...

  • Page 170: When Error Occurred

    When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, the Alarm lamp flashes, or the ON lamp and the Alarm lamp flashes alternately. For Windows, a support code (error number) may appear on the computer screen. For macOS, you can check the support code (error number) on the Remote Check the status of the lamps and the message, and take the appropriate action.
  • Page 171 8 flashes The maintenance cartridge is not installed. 1723 The currently installed maintenance cartridge cannot be used with this printer. 1724 The maintenance cartridge cannot be recognized. 1496 1725 The maintenance cartridge is almost full. 1727 The maintenance cartridge is full. 1726 9 flashes Shipping tape or protective material may still be attached to print head holder.
  • Page 172 6 flashes Printer error has occurred. 5400 6D01 8 flashes Printer error has occurred. 5200 5205 5206 9 flashes Printer error has occurred. 6800 6801 10 flashes An error requiring a repair has occurred. 7500 7600 7700 7800 B20B Other cases than above Printer error has occurred. 6500 6930 6931...
  • Page 173 When a Support Code and a Message are displayed on the Computer Screen (Windows): For details on how to resolve errors with Support Codes, see List of Support Code for Error. For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.

  • Page 174: Message (Support Code) Appears

    Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
  • Page 175 2. Open USB Printing Support Properties. Double-click Universal Serial Bus controllers and USB Printing Support. Note • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Make sure USB cable is securely plugged in to printer and computer. Check2 3.

  • Page 176: List Of Support Code For Error

    List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's LCD and Computer Screen •...
  • Page 177 • A000 to ZZZZ B20B Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed.
  • Page 178 What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
  • Page 179 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note •...
  • Page 180 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
  • Page 181 Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note •...
  • Page 182 When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it.
  • Page 183 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 184 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 185 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper •...
  • Page 186 Note • To cancel printing, press the printer's Stop button.
  • Page 187 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing, and then perform the paper feed roller cleaning. • From Windows: Cleaning the Paper Feed Rollers •...
  • Page 188 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not forget to close it, such as after refilling ink tanks.
  • Page 189 1368 Cause Ink Flush cannot be performed because the maintenance cartridge is almost full. What to Do To perform Ink Flush, first turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Press the printer's OK button to cancel the error.
  • Page 190 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
  • Page 191 1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink.
  • Page 192 1723 Cause The maintenance cartridge is not installed. What to Do Turn off the printer and then install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge.
  • Page 193 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Turn off the printer and then replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
  • Page 194 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
  • Page 195 1726 Cause The maintenance cartridge is full. What to Do Turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used.
  • Page 196 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.
  • Page 197 Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder.
  • Page 198 2114 Cause Paper size settings at printer driver do not match the paper size registered in the printer. What to Do Press the printer's Stop button to cancel printing. Match the paper loaded in the rear tray with the paper size registered on the printer using the printer's Paper Select button.
  • Page 199 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important •...
  • Page 200 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
  • Page 201 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
  • Page 202 • From macOS: Cleaning the Print Heads If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
  • Page 203 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

Table of Contents