Steps For Testing - Trividia Health TRUE METRIX Troubleshooting Steps

2. Wash hands with soap and warm water, dry thoroughly, and remove a test strip from the vial
3. Perform a control test if control solution is available, otherwise perform a blood test
4. Setup the lancing device and select the appropriate depth
5. Insert a test strip in the meter's test port with the contact blocks facing up and wait for the
blood drop icon to appear on the screen
6. Lance the finger and wait for a sufficient blood drop to form on the finger. Warning: if unable to
get enough blood, hold hands below the waist level and rub hands briskly together to promote
blood flow
prior to the fingerstick
7. With the test strip still in the meter, touch sample tip of test strip to the top of the blood drop
and allow blood to be drawn up into the test strip. Warning: make sure the tip of the test strip
does not touch the skin, make sure not to sweep the blood drop off the finger
8. Remove test strip from blood drop immediately after the meter beeps and dashes appear across
the display
9. After 4 seconds, the meter will display a result or trigger an error
10. If results are still higher than expected discard the test strip and repeat the blood test with a
new test strip and different finger.
11. If a result is obtained within their expected range and the customer is satisfied the issue is
resolved.
12. If the meter still displays a result higher than expected blood glucose result,
1-800-803-6025
call customer care at