Trividia Health TRUE METRIX Troubleshooting Steps

TRUE METRIX® Blood Glucose Monitoring System Troubleshooting Steps
Customer reports blood results higher than their expected blood glucose range.
High blood glucose result can be caused by:
•
Having a high blood glucose.
•
Testing before 2 hours after having a meal, drinking, exercising, or taking medication may result
in high or higher than expected blood glucose results.
•
Changes to diet/medication routine (ex. fluoroquinolone antibiotics/ Sodium-glucose
Inhibitors, Hormone Medication, or Cholesterol medication) can contribute to changes in blood
glucose level. Please speak to your Healthcare Professional regarding the medications they are
taking.
•
A potential test strip issue.
•
If you have hyperglycemic symptoms, contact your Doctor or Healthcare Professional to inform
them that your blood glucose is higher than their expected range.
o Symptoms of hyperglycemia may include, but are not limited to, shaky or dizzy, blurred
vision, extreme thirst, weak, frequent urination and/or unexplained weight loss.
o follow your doctor's recommended testing regimen.
o Know your expected Glucose Range as recommended by your HCP.
o Is this Expected Glucose Range:
o Morning fasting range:
o 2 hours after meals fasting range
o Before bed fasting range
Verify the test strips have not been:
•
Expired (immediately discard any expired product)
•
Opened longer than 4 months (discard test strips past the open vial dating)
•
Stored improperly (e.g., not in car, hot places, cold places, the kitchen, the bathroom, etc.)
•
Stored outside of the temperature range between 40°F-86°F
•
Subjected to flooded areas, direct sunlight, or extended power outage
•
Left open and test strip vial cap is always replaced immediately after each test strip is removed
•
Transferred from their original vial into another vial, zip-sealed bag or in the meter carrying case
pouch
•
If you feel you stored or handled test strips incorrectly, test with a new unopened test strip vial
handled and stored correctly, following the testing technique below

Testing Technique

1. Gather all testing supplies: meter, test strips, lancing device, lancet, and control solution