Trividia Health TRUE METRIX Troubleshooting Steps

TRUE METRIX® Blood Glucose Monitoring System Troubleshooting Steps
The system is designed to trigger a Lo message if the meter detects blood glucose results less than
20mg/dL. Lo message is a safety feature to alert customers that the blood result is less than 20mg/dL.
The meter is designed to trigger this alert instead of giving inaccurate readings.
Lo or blood result less than 20mg/dl can be caused by:
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Potential test strip issue
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If you have hypoglycemic symptoms, contact your Doctor or Healthcare Professional
•
Lo message can be associated with extremely low blood glucose results less than 20mg/dL.
•
Symptoms of hypoglycemia may include, but are not limited to, shaky or dizzy, blurred vision,
hungry, weak and/or sweaty.
•
Follow doctor's recommended testing regimen.
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Changes to diet/medication routine (ex. fluoroquinolone antibiotics/ Sodium-glucose Inhibitors,
Hormone Medication, or Cholesterol medication) can contribute to changes in blood glucose
level.
•
Speak to your Healthcare Professional regarding the medications being taken.
Know your Expected Glucose Range as recommended by your HCP.
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What Is your Expected Glucose range?
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What is your Morning fasting range?
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What is your fasting range 2 hours after meals fasting range?
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What is your fasting range before bed fasting range?
Verify the test strips have not been:
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Expired (immediately discard any expired product)
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Opened longer than 4 months (discard test strips past the open vial dating)
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Stored improperly (e.g., not in car, hot places, cold places, the kitchen, the bathroom, etc.)
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Stored outside of the temperature range between 40°F-86°F
•
Subjected to flooded areas, direct sunlight, or extended power outage
•
Left open and test strip vial cap is always replaced immediately after each test strip is removed
•
Transferred from their original vial into another vial, zip-sealed bag or in the meter carrying case
pouch
Meter Displays Lo: Low Results < 20 mg/dL