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WARRANTY
EN
In addition to your statutory warranty rights from your dealer,
Leica Camera AG offers a 3-year warranty for this Leica product in
accordance with the conditions started below. The Leica warranty
does not impact on any statutory consumer rights in accordance
with relevant national law or any consumer rights vis-a-vis the
retailer arising from the purchase contract concluded between
them.
WARRANTY CONDITIONS
By purchasing this Leica thermal imaging camera, you have acquired
a product that is manufactured in compliance with special quality
standards, and which was thoroughly tested at each individual pro-
duction step by experienced specialists. Our three-year warranty for
this product commences on the date of sale by an authorized retailer
under the following conditions:
1. In case of a complaint due to a manufacturing fault, we will
assume all material costs during the warranty period. We shall
decide at our own discretion to repair the faulty product, to
replace faulty parts or to replace the entire product with a
faultless product of the same type. All other claims of any kind
and on whatever legal basis shall not be accepted in connection
with this warranty.
2. Wear parts like eyecups, leather details, armoring, carry straps
and accessories are exempt from the warranty. The same applies
for surface damage.
3. Any warranty claims become void if the defect in question is
a result of improper handling – which also includes the use of
third-party accessories – or if the product was manipulated by
unauthorized persons or workshops or if the serial number of
the product was rendered illegible.
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4. Warranty claims can be submitted only in conjunction with the
original proof of purchase – complete with the date of purchase,
as well as the address and signature of an authorized retailer.
5. In case of a warranty claim, please send the Leica product, the
original proof of purchase and a description of the fault to Leica
Camera AG Customer Care or a Leica regional subsidiary.
Leica Calonox models come with splash water protection
coating (IPX5).
The device was tested under controlled laboratory conditions
and is classed as IPX5 in accordance with DIN EN 60529.
Please note: the protection coating is not permanent and will
diminish over time. The warranty does not cover liquid damage.
Any attempt to open the device by an unauthorized retailer or
service partner will result in the immediate expiration of the
warranty.
PICK-UP SERVICE FOR REPAIR SUBMISSIONS
(Applies for EU only)
We will organize the shipping of your device to our Customer Care
department if you should notice a problem with your device during
the warranty period. Please contact our service hotline to make
the necessary arrangements (+49 (0)6441 2080 189). Our pick-up
service will collect your Leica product at the agreed time from
your premises free of charge and transport it to our Customer
Care location for evaluation.
Contact: https://leica-camera.com/en-int/contact
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