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TROUBLESHOOTING
Before calling for service, please review the Troubleshooting list below, since the problem
may not be the product malfunction.
Odor
and smoke persists.
• Check the filters. If they appear to be extremely
dirty, clean or replace them.
Air discharged from the
product has an
odor
• Check to see if the filters are extremely dirty.
• Clean or replace the filters.
• Use only fresh tap water. Using other water
sources risks the growth of mold, fungi, or
bacteria.
The product does not operate
when cigarette smoke is in the air.
• Make sure the product is installed in a location in
which the sensors can detect cigarette smoke.
• Check to see if the Sensitive Dust Sensor
openings are blocked or clogged. If they are
blocked or clogged, clean the Sensor Filter or the
Back Panel.
Smell from a new product and/or
filter.
• Immediately after removing the plastic bag, a
slight
odor
may occur. This
for filter performance or human exposure.
The product makes a clicking or
ticking sound.
• The product may make clicking or ticking sounds
when it is generating ions.
The Cleanliness Indicator is blue
or off even when the air is not
clean.
• The air may have been dirty when the product
was plugged in. Unplug the product, wait one
minute, and then plug the product in again.
The Cleanliness Indicator is red
even when the air is clean.
• Dirty or clogged Sensitive Dust Sensor openings
interfere with sensor operation. Gently clean the
Sensor Filter or the Back Panel.
The Cleanliness Indicator changes
color frequently.
• The Cleanliness Indicator automatically changes
color when the Sensitive Dust Sensor and
Sensor detect impurities. If you are concerned
about the change, you can change sensor
sensitivity.
odor
is not harmful
Odor
Filter Maintenance Lamp is on.
• Whenever after performing maintenance or
replacing the Humidifying Filter, connect the
power cord to an outlet and then touch the Filter
Reset Button for more than 3 seconds.
The Display is turned off.
• When the Light Control is set to "Auto", the light
automatically turns off when the room is dark or
operating in sleep mode. Moreover, when the
Light Control is set to "Turn off", the light is
always off.
If you do not want the light to be off, set the Light
Control to the "Dim" setting.
The display does not match
weather report or another
hygrometer or thermometer in the
room.
• Outdoor and indoor as well as the home
environment (the volume of traffic nearby, number
of stories in home, etc.) may cause a reading
different than those data.
• There is a difference in the level within the same
room.
The Humidify Indicator on the
Front Display does not light up
when the tank is empty.
•
The room has reached the appropriate level of
humidity and has stopped humidifying.
•
Check the styrofoam float for impurities. Clean
the Humidifying Tray. Make sure that the product
is on a level surface.
The water level in the tank does
not decrease or decreases slowly.
• Check to see if the Humidifying Tray and Water
Tank are correctly installed.
• Check the Humidifying Filter. If the filter is
extremely dirty, clean or replace it.
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