Motorola DCT2000 Installation Manual page 40

Tr o u b l e s h o o t i n g
This section provides information to assist you in quickly detecting, isolating, and resolving
error conditions that might occur when using the DCT 2000. If you need assistance, call TRC at
1-888-944-HELP (1-888-944-4357).
Table 5-1 is a list of possible problems and solutions:
No power to the DCT 2000
Remote control is not
responding
The DCT 2000 is not
receiving a cable signal
Guide has no data
VCR did not record
Check the power outlet for AC power.
Be sure the TV is tuned to the output channel of the DCT 2000 (channel 3 or 4).
Verify that cable connections are correct from the TV set or monitor to the DCT 2000.
Check that the power cord is properly plugged into the outlet and DCT 2000.
Check for an obstruction between the remote control and the DCT 2000. Aim the remote control
directly at the DCT 2000, not the TV or VCR.
Be sure you firmly and deliberately press and release operation keys one at a time.
Verify that channels can be changed using the keys on the front panel and then check that the
batteries have been installed properly. Replace with new batteries if necessary.
Check that the DCT 2000 has been initialized correctly, refer to Diagnostics.
Check the cable connections and hand-tighten if necessary.
Verify that the cable connections are correct.
Verify the TV is working and has a clear picture.
Unplug the power to the DCT 2000 and plug in the unit again. Wait for the DCT 2000 to collect
the data.
Turn the VCR off when you are not using it.
Be sure the IR Blaster is correctly placed.
Check the Scheduled Events list to be sure programs are scheduled for recording.