Poly Sync 20 Series User Manual
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Poly Sync 20 Series User Manual

Bluetooth speakerphone
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Poly Sync 20/Sync 20+ Series
Bluetooth Speakerphone
User Guide

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Summary of Contents for Poly Sync 20 Series

  • Page 1 Poly Sync 20/Sync 20+ Series Bluetooth Speakerphone User Guide...

  • Page 2: Table Of Contents

    USB adapter setup (adapter models only) Pair USB adapter again Charge Check battery status Charge Charge your mobile phone Load software Update your Poly device Daily Use Power Answer or end a call Launch Microsoft Teams (Teams model only) Mute/Unmute Volume...

  • Page 3: First-Time Setup

    First-time setup Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve battery. Activate your speakerphone by connecting the USB cable to a power source before first use. Connect speakerphone USB cable to a wall charger or computer. When your speakerphone is activated, the LED bar lights up.

  • Page 4: Controls And Status Lights

    Mic / Mic Mute Custom Button Music Phone Pause/play media (default). Customize feature in Poly Lens Desktop App NOTE Play/pause feature may not function with web-based apps Press to interact with Microsoft Teams (Teams model only, desktop application required) Volume down...

  • Page 5: Leds

    Please read the safety guide for important safety, charging, battery and regulatory information before using your new speakerphone. USB Bluetooth adapter Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio. NOTE Adapter's USB connection and design may vary, but function is the same.
  • Page 6 LEDs when Microsoft Teams* is detected USB LEDs What they mean Flashing red and blue Pairing Solid purple Microsoft Teams connected Flashing blue On a call Solid red Mute active Pulsing purple Microsoft Teams notification NOTE *Requires Microsoft Teams desktop application.

  • Page 7: Setup

    Device Controls Headphones Headset Blutooth Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.” Pairing is successful when you hear "pairing successful" and the LED flashes blue. Corded setup Connect the USB cable from the speakerphone to the USB port on your computer.

  • Page 8: Pair Usb Adapter Again

    To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >...
  • Page 9 NOTE Adapter design varies by USB connection. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.

  • Page 10: Charge

    Charge To check battery status: Check battery status • With speakerphone inactive, tap the Power button to hear battery status • With speakerphone inactive, tap any button to view the LED bar Battery status LEDs LED bar Battery status Solid white long bar Battery full Solid white medium bar Battery high...

  • Page 11: Load Software

    While updating: • Do not use your Poly device until the update is complete. • Disconnect your Poly device from paired devices such as phones, tablets and computers. • Do not start a second update from a second device. • Do not stream media.

  • Page 12: Daily Use

    Wait for the phone prompt to activate voice dialing, (smartphone feature) search, and other smartphone voice controls. Customize your Customize your Rocket button feature in Poly Lens Desktop App. Play/pause media is the default feature when you tap the Rocket button. speakerphone Choose from: •...

  • Page 13: More Features

    More Features Use the lanyard to carry speakerphone on your wrist. Attach lanyard The lanyard slot is located on the side of the speakerphone. NOTE Lanyard is included in box. Insert the loop through one side of the slot and push through to the other side. Thread the lanyard through the loop and pull to secure.

  • Page 14: Troubleshoot

    • Teams model is compatible with Microsoft Teams desktop app. Teams mobile app is not supported. How do I customize the Rocket button • Ensure Poly Lens Desktop App is loaded on your feature? computer. • Customize your Rocket button feature in Poly Lens Desktop App.

  • Page 15: What's In The Box

    What's in the box Contents may vary by product. Speakerphone Carrying case Bluetooth USB Adapter (Poly Sync 20+ only; Design may vary) Lanyard Quick start guide...

  • Page 16: Support

    Netherlands © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

This manual is also suitable for:

Sync 20+ series

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