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Supermicro SuperServer SSG-621E-ACR16H User Manual

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SuperServer
®
SSG-621E-ACR16H
SSG-621E-ACR16L
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer SSG-621E-ACR16H

  • Page 1 SuperServer ® SSG-621E-ACR16H SSG-621E-ACR16L USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 1.3 System Architecture ......................14 Main Component Locations ....................14 1.4 Motherboard Layout ......................15 Quick Reference Table ......................16 Motherboard Block Diagram .....................18...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................28 3.2 Accessing the System ......................29 3.3 Processor and Heatsink Installation ...................31 The 4th Generation Intel Xeon Scalable Processor ............31 Overview of the Processor Carrier Assembly ..............32 Overview of the CPU Socket ....................32 Overview of the Processor Heatsink Module ..............33 Creating the Processor Carrier Assembly .................34 Assembling the Processor Heatsink Module ..............35...
  • Page 6 Preface Chapter 4 Motherboard Connections 4.1 Power Connections ......................57 4.2 Headers and Connectors ....................58 Front Control Panel ......................62 4.3 Input/Output Ports ......................66 4.4 Jumpers ..........................69 4.5 LED Indicators ........................71 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................73 5.2 Driver Installation ........................75 5.3 BMC ............................76 BMC ADMIN User Password ....................76 Chapter 6 Optional Components...
  • Page 7 7.8 Where to Get Replacement Components ................104 7.9 Reporting an Issue ......................104 Technical Support Procedures ..................104 Returning Merchandise for Service .................104 Vendor Support Filing System ..................105 7.10 Feedback .........................105 Contacting Supermicro ....................106 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    2U rackmount; (WxHxD) 17.2" x 3.5" x 27.75". (437 x 89 x 705 mm) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SSG-621E-ACR16H/L have been certified as compliant with UL or CSA: 829H-R16X13, 829H-16, 829-16.

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Control Panel Service/AssetTag Figure 1-1. Front View Logical Storage Drive Numbers Item Description Six 3.5" hot-swap SAS3/SATA3/NVMe* hybrid drive bays 6-11 Six 3.5"...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power Reset Power LED NIC LED NIC LED Power Fail LED Information LED Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View Power Supplies COM Port 10GbE LAN VGA Port IPMI Port Ports Ports Figure 1-3. Rear View System Features: Rear Feature Description Two 2.5" hot-swap SATA3 drive bays Power Supplies Dual redundant 1600 W power supplies COM Port Serial port (RS-232) IPMI Port...
  • Page 13 Chapter 1: Introduction Power Supply Indicators Power Supply Condition Green LED Amber LED No AC Power to Power Supply Power Supply critical events causing a shutdown/ failure/ OCP/ OVP/ Fan Fail/ Amber LED OTP/ UVP Power Supply Warning Events Where the power supply continues to operate;...

  • Page 14: System Architecture

    Chapter 1: Introduction 1.3 System Architecture A few of the main component locations in the system are shown below Main Component Locations Power Supplies DIMM Slots CPUs Internal Drives Front Fans Figure 1-4. Main Components Backplane Figure 1-4. Main Component Locations...

  • Page 15: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X13DEI-T motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard...

  • Page 16: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JPAUX1 LAN1, LAN2 AUX Power Enable/Disable Pins 1-2 (Enabled) JPL1 LAN1, LAN2 Enable/Disable Pins 1-2 (Enabled) Description Status LED4, LED7 M.2 LEDs (for M.2-C1, M.2-C2) Blinking Green: Device Working LED6 Unit Identifier (UID) LED...
  • Page 17 Chapter 1: Introduction Connector Description JSTBY1 5V Standby Power Header JTPM1 Trusted Platform Module/Port 80 Header JUIDB1 Unit Identifier (UID) Switch / BMC Reset Button LAN1, LAN2 Ethernet LAN (RJ45) Port 1 and Port 2 (1G LAN support on X13DEI and 10G LAN support on X13DEI-T) M.2-C1, M.2-C2 PCIe 4.0 x2 NVMe M.2 Slots supported by CPU1 (with support of M-Key 2280 and...

  • Page 18: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram X13DEI/X13DEI-T SPR: Sapphire Rapids CPU1-D1 CPU1-C1 CPU1-B1 CPU1-A1 CPU2-A1 CPU2-B1 CPU2-C1 CPU2-D1 EMR:Emerald Rapids 350W VR14 VR14 550A Iccmax 8 PHASE 8 PHASE 185A IccTDC SPR:16GT 350W 350W 922W Pmax GNR:20GT CPU1 CPU2 DDR5 DDR5 CPU1-H1 CPU1-G1...

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 26.8" and 36.4" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 23: Releasing The Inner Rail

    Chapter 2: Server Installation Releasing the Inner Rail Each inner rail has a locking latch. This latch prevents the server from coming completely out of the rack when the chassis is pulled out for servicing. To mount the rail onto the chassis, first release the inner rail from the outer rails. 1.

  • Page 24: Installing The Inner Rails On The Chassis

    Chapter 2: Server Installation Installing the Inner Rails on the Chassis Installing the Inner Rails 1. Identify the left and right inner rails. They are labeled. 2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side of the chassis with the holes in the inner rail.

  • Page 25: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with hooks and square, spring-loaded pegs to fit into the square holes in your rack. Installing the Outer Rail 1.

  • Page 26: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. Warning: Mounting the system into the rack requires at least two people to support the chassis during installation.

  • Page 27: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 28: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 29: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System Some maintenance will require accessing the inside of the server. Removing the System Fan and Top Loading Drive Bay Cover 1. Power down the server as described in section 4-1 and remove the two screws from the sides of the chassis cover.
  • Page 30 Chapter 3: Maintenance and Component Installation Removing the Rear Top Chassis Cover 1. Remove the system fan and top loading drive bay cover as described in the above section. 2. Remove the two screws from the sides of the chassis cover. 3.

  • Page 31: Processor And Heatsink Installation

    Thermal grease is pre-applied on a new heatsink. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • All graphics in this manual are for illustration purposes only. Your components may look different.

  • Page 32: Overview Of The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Overview of the Processor Carrier Assembly The processor carrier assembly contains the Intel Xeon processor and a processor carrier. 1. Intel Xeon Processor 2. Processor Carrier Overview of the CPU Socket The CPU socket is protected by a plastic protective cover. 1.

  • Page 33: Overview Of The Processor Heatsink Module

    Chapter 3: Maintenance and Component Installation Overview of the Processor Heatsink Module The Processor Heatsink Module (PHM) contains a heatsink, a processor carrier, and the Intel Xeon processor. 1. Heatsink with Thermal Grease 2. Processor Carrier 3. Intel Xeon Processor Processor Heatsink Module (PHM) Bottom View...

  • Page 34: Creating The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Creating the Processor Carrier Assembly To install a processor into the processor carrier, follow the steps below: 1. Before installation, make sure the lever on the processor carrier is pressed down as shown below. 2.

  • Page 35: Assembling The Processor Heatsink Module

    Chapter 3: Maintenance and Component Installation Assembling the Processor Processor Carrier Assembly Heatsink Module (Upside Down) After creating the processor carrier Triangle on the CPU assembly for the processor, mount it onto the heatsink to create the processor heatsink module (PHM): 1.

  • Page 36: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation This motherboard comes with a plastic protective cover installed on the CPU socket. Remove it from the socket to install the Processor Heatsink Module (PHM). Gently pull up one corner of the plastic protective cover to remove it.

  • Page 37: Installing The Processor Heatsink Module

    Chapter 3: Maintenance and Component Installation Installing the Processor Heatsink Module After assembling the Processor Heatsink Module (PHM), install it onto the CPU socket: 1. Align pin 1 of the PHM with the printed triangle on the CPU socket. See the left image below.

  • Page 38: Removing The Processor Heatsink Module

    Chapter 3: Maintenance and Component Installation Removing the Processor Heatsink Module Before removing the processor heatsink module (PHM) from the motherboard, shut down the system and then unplug the AC power cord from all power supplies. Then follow the steps below: 1.

  • Page 39: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory This motherboard supports up to 4 TB memory capacity with 16 DIMMs of 256 GB 3DS RDIMM/RDIMM DDR5 ECC memory. Note: Memory speed and capacity support depends on the processors used in the system. DIMM Population Guidelines for Optimal Performance For optimal memory performance, follow the instructions listed in the tables below when populating memory modules.

  • Page 40: Memory Population Tables

    2 CPUs & 12 DIMMs CPU1: P1-DIMMB1/P1-DIMMC1/P1-DIMMD1/P1-DIMME1/P1-DIMMF1/P1-DIMMH1 CPU2: P2-DIMMB1/P2-DIMMC1/P2-DIMMD1/P2-DIMME1/P2-DIMMF1/P2-DIMMH1 CPU1: P1-DIMMA1/P1-DIMMB1/P1-DIMMD1/P1-DIMMF1/P1-DIMMG1/P1-DIMMH1 CPU2: P2-DIMMA1/P2-DIMMB1/P2-DIMMD1/P2-DIMMF1/P2-DIMMG1/P2-DIMMH1 CPU1: P1-DIMMA1/P1-DIMMB1/P1-DIMMC1/P1-DIMMD1/P1-DIMME1/P1-DIMMF1/P1-DIMMG1/P1-DIMMH1 2 CPUs & 16 DIMMs CPU2: P2-DIMMA1/P2-DIMMB1/P2-DIMMC1/P2-DIMMD1/P2-DIMME1/P2-DIMMF1/P2-DIMMG1/P2-DIMMH1 Note: This memory configuration is recommended by Supermicro for optimal memory performance. Please use this configuration to maximize your memory performance.
  • Page 41 Chapter 3: Maintenance and Component Installation COM1 JUIDB1 LED6 (UID-LED) USB5/6 (3.0) FAN5 LAN1 LAN2 USB3/4 (3.0) CTRL LEDBMC BMC_LAN CPU2 FAN6 JPCIE6 JPCIE1 JPCIE2 JPCIE3 JPCIE4 JPCIE5 M.2-C1 (NVME ONLY) BIOS LICENSE MAC CODE X13DEI(-T) IPMI CODE BAR CODE REV:1.01 DESIGNED IN USA SAN MAC...

  • Page 42: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMM modules based on the recommended DIMM population table at the beginning of this section (3.4 Memory). 2. Align the DIMM module key with the receptive point on the single-latch DIMM slot. Receptive Point Notch Release Tab...

  • Page 43: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery 1. Begin by removing power from the system.

  • Page 44: Storage Drives

    The drives are mounted in toolless drive carriers that simplify their removal from the chassis. These carriers also help promote proper airflow. Note: Enterprise level storage drives are recommended for use in Supermicro chassis and servers. For information on recommended drives, visit the Supermicro website product pages at www.supermicro.com/products.

  • Page 45: Installing Drives

    Chapter 3: Maintenance and Component Installation Installing Drives Removing a Hot-Swap Drive Carrier 1. Push the release button located beside the drive's LEDs. 2. Swing the handle fully out. 3. Grasp the handle and use it to pull the drive carrier out of its bay. Figure 3-6.

  • Page 46: Drive Carrier Indicators

    Chapter 3: Maintenance and Component Installation Figure 3-7. Mounting a Drive in a Carrier Removing a Drive from a Drive Carrier 1. Remove the screws that secure the drive to the carrier and then separate the drive from the carrier. 2.

  • Page 47: Internal 3.5" Storage Drives

    Chapter 3: Maintenance and Component Installation Internal 3.5" Storage Drives The SC829U chassis supports four internal hot-swap 3.5" drives which are mounted in individual drive trays contained in an internal chassis tray. After the chassis tray has been installed into the chassis, the power can stay on when removing or installing the drives from their trays.
  • Page 48 Chapter 3: Maintenance and Component Installation 5. Lift the individual trays up and out of the chassis tray. Figure 3-11. Removing a Drive Carrier from the Drive Tray 6. Place a drive into each of the individual trays and secure it with four screws. 7.
  • Page 49 Chapter 3: Maintenance and Component Installation 8. Secure the individual trays into the chassis tray with four screws. Figure 3-13. Installing Drives and Carriers into the Drive Tray 9. Place the loaded chassis tray into the chassis. Figure 3-14. Installing the Drive Tray into the Chassis 10.
  • Page 50 Chapter 3: Maintenance and Component Installation After installing the chassis tray and individual trays, the internal hot-swappable drives may be removed without powering down the system. Removing Internal Drives from the Chassis Tray 1. Confirm that the chassis tray and individual trays have been installed as directed in the previous section.

  • Page 51: Pci Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.7 PCI Expansion Cards The system accepts up to six PCIe expansion cards. CPU1 CPU2 Figure 3-15. Expansion Slots Expansion Slot Locations Slot Number Description PCIe 5.0 x8 [occupied by 3916 (SSG-621E-ACR16H) or 3816 (SSG-621E-ACR16L) SAS controller] PCIe 5.0 x16 PCIe 5.0 x16...

  • Page 52: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Four 8-cm heavy duty fans provide the cooling for the system. Fan speed is controlled by system temperature using the BMC. If a fan fails, the remaining fans will ramp up to full speed and the system will continue to operate.

  • Page 53: Installing The Air Shroud

    Chapter 3: Maintenance and Component Installation Installing the Air Shroud Air shrouds concentrate airflow to maximize fan efficiency. They do not require screws to install. Installing the Standard Air Shroud • Position the air shroud as illustrated in the figure below, sliding the front over the edge of the fan tray.

  • Page 54: Power Supply

    Failed power supply modules can be replaced without powering-down the system. Replacement modules can be ordered directly from Supermicro. An amber light on the power supply is illuminated when the power is switched off. A green light indicates that the power supply is operating.

  • Page 55: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 56: Bmc Reset

    Chapter 3: Maintenance and Component Installation 3.11 BMC Reset The BMC can be reset using the button on the chassis rear. • Reset – Press and hold the button. After six seconds, the LED blinks at 2Hz. The BMC resets and the reset duration is approximately 250 ms. Then the BMC starts to boot. •...

  • Page 57: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 58: Headers And Connectors

    The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in storage drives. It allows the motherboard to deny access if the TPM associated with the storage drive is not installed in the system.
  • Page 59 Chapter 4: Motherboard Connections VROC RAID Key Header A VROC RAID Key header is located at JRK1 on the motherboard. For NVMe RAID support, install a VROC RAID Key on JRK1 as shown in the illustration below. VROC Key Intel VROC Key Pin Definitions Pin# Definition...
  • Page 60 The NVMe SMBus (I C) header (JNVI2C1) provides hot-plug support via a dedicated SMBus interface. This feature is only available for a Supermicro complete system with an SMCI- proprietary NVMe add-on card and a proper cable installed. NVMe SMBus Header...
  • Page 61 The X13DEI-T has two SATA 3.0 ports (I-SATA0~1) on the motherboard. These SATA ports are supported by the Intel® C741 chipset. I-SATA0/1 can be used with Supermicro SuperDOMs which are orange SATA DOM connectors with power pins built in, and do not require external power cables.

  • Page 62: Front Control Panel

    These connectors are designed specifically for use with Supermicro chassis. See the table below for the descriptions of the front control panel buttons and LED indicators.
  • Page 63 Chapter 4: Motherboard Connections Power On & BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system or display BMC/BIOS status. Power Button &...
  • Page 64 Chapter 4: Motherboard Connections Information LED (OH/Fan Fail/PWR Fail/UID LED) The Information LED (OH/Fan Fail/PWR Fail/UID LED) connection is located on pins 7 and 8 of JF1. The LED on pin 7 is active when the UID button (JUIDB1) on the rear I/O panel is pressed.
  • Page 65 Chapter 4: Motherboard Connections Front Panel Power LED The Front Panel Power LED connection is located on pins 15 and 16 of JF1. FP Power LED Pin Definitions (JF1) Pins Definition 3.3 V FP PWR LED NMI Button The non-maskable interrupt (NMI) button header is located on pins 19 and 20 of JF1. NMI Button Pin Definitions (JF1) Pins...

  • Page 66: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Figure 4-2. Rear I/O Ports Rear I/O Ports Description Description COM Port 1 10 GbE LAN1 Dedicated IPMI LAN 10 GbE LAN2 USB3/4 (3.0)
  • Page 67 Chapter 4: Motherboard Connections LAN Ports (LAN1/LAN2 & BMC LAN) Two Ethernet LAN ports (LAN1/LAN2) and an IPMI dedicated LAN (BMC_LAN) are located on the rear I/O panel. The LAN1/LAN2 ports support a 10GbE LAN connection (via the Broadcom 5720 LAN controller). The dedicated IPMI LAN, located above the USB2/3 ports on the rear I/O panel, provides LAN support for the BMC (Baseboard Management Controller).
  • Page 68 BMC Heartbeat LED (LEDBMC) and front/rear UID LEDs. Please note that UID can also be triggered via BMC on the motherboard. For more details, refer to the BMC User's Guide posted on our website at http://www.supermicro.com for more information on BMC.

  • Page 69: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers Connector Pins To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 Jumper is identified with a square solder pad on the printed circuit board.
  • Page 70 Chapter 4: Motherboard Connections LAN Port Enable/Disable Jumper JPL1 allows the user to enable the onboard LAN1 and LAN2 ports. The default setting is pins 1-2 to enable the connection. LAN Enable/Disable Jumper Settings Jumper Setting Definition Pins 1-2 Enabled Pins 2-3 Disabled...

  • Page 71: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Unit ID LED The rear UID LED indicator is located at LED6. This UID indicator provides easy identification of a system that may need service. UID LED LED Indicator LED Color Definition Blue: On System Identified LAN LEDs Two LAN ports (LAN1 and LAN2) are located on the rear I/O panel of the motherboard.
  • Page 72 Chapter 4: Motherboard Connections M.2 LED Indicators Two M.2 LED indicators are located at LED4 and LED7 on the motherboard. When LED4 is blinking, M.2-C1 functions normally, while LED7 is blinking, M.2-C2 functions properly. M.2 LED State LED Color Definition Green: Blinking M.2 device working Onboard Power LED...

  • Page 73: Chapter 5 Software

    1. Create a method to access the Microsoft Windows installation ISO file. That can be a USB flash or media drive. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 74 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 75: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.

  • Page 76: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 77: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components. 6.1 Optional Parts List Optional Parts List Description Part Number CacheVault for Broadcom SAS Controller BTR-CVPM05 Supercap and PCI bracket MCP-240-00203-0N CacheVault for Broadcom SAS Controller CacheVault for Broadcom 3916 BBU for 3908/3916 RAID card.

  • Page 78: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.2 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCIe root complex. •...

  • Page 79: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 80: Configuring Intel Vmd

    Chapter 6: Optional Components Configuring Intel VMD VMD must be enabled on PCIe ports which have NVMe drives attached to them in order for those drives to be added to a VROC RAID configuration. The default BIOS setting for the NVMe Mode Switch is Auto which automatically enables VMD on all installed NVMe drives.
  • Page 81 Chapter 6: Optional Components 4. This system supports eight NVMe devices. There are two M.2 NVMe and four NVMe SSDs connected to CPU1. There are two NVMe SSDs connected to CPU2. We are going to enable VMD on all eight NVMe devices. Caution: VMD must only be enabled on NVMe port resources shown below.
  • Page 82 Chapter 6: Optional Components Intel VMD BIOS Settings for X13 SuperStorage Systems Model CPU1 NVMe Ports NVMe Slot CPU2 NVMe Ports NVMe Slot M.2-C1 P2_NVME4 VMD Config for IOU 2 VMD Config for IOU 2 M.2-C2 P2_NVME5 P1_NVME0 SSG-621E-ACR12H/L VMD Config for IOU 3 P1_NVME1 P1_NVME2 VMD Config for IOU 4...
  • Page 83 Chapter 6: Optional Components 5. Select Intel VMD for Volume Management Device on CPU1. Figure 6-4. Intel VMD for Volume Management Device on CPU 1...
  • Page 84 Chapter 6: Optional Components 6. Under VMD Config for IOU 2, select the Enable/Disable VMD option. Change from Disable to Enable. 7. Select the M.2-C1 VMD option. Change from Disable to Enable. X13DEI/X13DEI-T 8. Select the M.2-C2 VMD option. Change from Disable to Enable. 9.
  • Page 85 Chapter 6: Optional Components 10. Under VMD Config for IOU 3, select the Enable/Disable VMD option. Change from Disable to Enable. 11. Select the P1_NVME0 VMD option. Change from Disable to Enable. X13DEI/X13DEI-T 12. Select the P1_NVME1 VMD option. Change from Disable to Enable. 13.
  • Page 86 Chapter 6: Optional Components 14. Under VMD Config for IOU 4, select the Enable/Disable VMD option. Change from Disable to Enable. 15. Select the P1_NVME2 VMD option. Change from Disable to Enable. X13DEI/X13DEI-T 16. Select the P1_NVME3 VMD option. Change from Disable to Enable. 17.
  • Page 87 Chapter 6: Optional Components 18. Press [ESC] to return to the previous page. 19. Select Intel VMD for Volume Management Device on CPU2. Figure 6-11. Intel VMD for Volume Management Device on CPU 2...
  • Page 88 Chapter 6: Optional Components 20. Under VMD Config for IOU 2, select the Enable/Disable VMD option. Change from Disable to Enable. X13DEI/X13DEI-T 21. Select the P2_NVME4 VMD option. Change from Disable to Enable. 22. Select the P2_NVME5 VMD option. Change from Disable to Enable. 23.

  • Page 89: Creating Nvme Raid Configurations

    Chapter 6: Optional Components Creating NVMe RAID Configurations 1. Open Advanced > Intel(R) Virtual RAID on CPU > All Intel VMD Controllers > Create RAID Volume. Figure 6-14. Created Volume without enabling RAID spanned over VMD controller 2. Set Name. 3.

  • Page 90: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blinking Fault Solid on Rebuilding 1 Hz blinking IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 91: Chapter 7 Troubleshooting And Support

    Chapter 7: Troubleshooting and Support Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by the Products option. •...

  • Page 92: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 93: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures section in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 94: No Video

    CPU/BIOS support: Make sure that your CPU is supported and that you have the latest BIOS installed in your system. • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility.
  • Page 95 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 96: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 97: Crash Dump Using Bmc

    . Yo u c a n d o w n l o a d a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/management-software/bmc-resources. Check IPMI Error Log 1.

  • Page 98: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 99 USB flash or media drive. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 100 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 101 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 102 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 103: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 104: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 105: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 106: Contacting Supermicro

    San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 107: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 108 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 109 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 110 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 111 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 112 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 113 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 114 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 115 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 116 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 117 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 118 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 119 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 120 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 121 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 122 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 123 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 124 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 125 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 126 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 127: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Dual Socket-E (LGA4677) 4th Gen Intel® Xeon® Scalable processors with up to 60 cores Chipset Intel® C741 BIOS AMI BIOS ACPI 3.0 or later, PCI firmware 4.0 support, BIOS rescue hot-key, SPI dual/quad speed support, RTC (Real Time Clock) wakeup, and SMBIOS 3.0 or later Memory Supports up to 4 TB memory capacity with 16 DIMMs of 256 GB 3DS RDIMM DDR5 ECC memory for up to 4800 MT/s...
  • Page 128 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance FCC, ICES, CE, VCCI, RCM, NRTL, CB, UKCA Applied Directives, Standards...

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