Fca Us Llc Customer Center; Fca Canada Inc. Customer Center; Mexico - Jeep CHEROKEE 2023 Owner's Manual

What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are calling.
Briefly describe the nature of the problem and answer a few
simple questions. You will be given the name of the service
provider and an estimated time of arrival. If you feel you are
in an unsafe situation, please let us know. With your
consent, we will contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or unable
to provide a valid Vehicle Identification Number (VIN), and
you obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within30 days of the
occurrence. Be sure to include your VIN, odometer mileage
at the time of service, and current mailing address. We will
process the claim based on vehicle and service eligibility. If
eligible, we will reimburse you for the reasonable amount
actually paid, based on the usual and customary charges
for that service in the area where they were provided. FCA
US LLC's determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle's temporary spare tire
(if equipped) as recommended in your Owner's Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle's seating area. It does not cover the cost of
replacement keys.
CUSTOMER ASSISTANCE
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA US LLC C C
USTOMER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA C I . C
ANADA NC USTOMER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
M
EXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
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