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Figure 8.
Customer Admin Initial Account Creation
The customer admin who was defined in TIS Command Center will receive a "Welcome to Trane
Connect" e-mail message. Trane Connect utilizes Okta, a User Authentication tool, to do the following:
•
•
To authenticate a new customer admin account:
1. Upon receipt of the "Welcome to Trane Connect" e-mail, click on the activation link (see the following
BAS-SVX067H-EN
Add a customer administrator (TIS Command Center)
Synchronize Trane Active Directory users with Trane Connect users.
Authenticate customers with Trane Connect.
figure).
Important: The customer administrator must activate the link in the e-mail within 7 days or the
account activation will expire.
Setting Up Remote Access for Customers
19
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