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Setting Up Remote Access for Customers
When customers require remote access to their facilities through the cellular router solution, utilizing
Trane Connect is easy to use and built-in to Tracer BAS controllers. The following procedure describes
how to set up Trane Connect for your customer. If some sections do not apply to your specific scenario,
skip to the appropriate section. For more information, refer to the Trane Connect How-to-Guide, BAS-
SVU22.
Setting Up Trane Connect Remote Access
This section describes the process of setting up Trane Connect Remote Access to enable safe and
secure remote access to the Tracer BAS.
Registering a Tracer BAS Controller or Tracer Concierge with TIS
Command Center
The following procedure describes how to register a new Tracer BAS controller in the TIS Command
Center (mybuilding.trane.com). Trane Offices and Trane technicians use this interface to self-register
Tracer BAS controllers in the TIS Command Center and to set up Trane Connect.
1. Log on to mybuilding.trane.com. Click on TIS Command Center, then click Site Administration
Figure 5. Navigating to Site Administration (TIS Command Center)
2. In the Connectivity Information section, select SC+ from the Connection Type drop-down list.
3. In the Owner/Account Information section, select an existing account or enter a new one.
4. Enter the name and address of the facility in the provided fields.
5. Select a Trane office from the Office Name drop-down list.
6. In the Admin Email Information section, enter the name and e-mail address of the individual who
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from the Welcome drop-down list. The Account Overview page opens (see
Then enter the Tracer BAS controller's hardware serial numbers in the provided fields.
will serve as the Trane Connect customer administrator for the facility. (This information is only
required if setting up remote access for customers.)
Figure 6, p.
17).
BAS-SVX067H-EN
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