Widex TV PLAY User Instructions page 10

Problem
There is no sound from the
TV in my hearing aids
Others can't hear the sound
from the TV
I can only hear sound in one
hearing aid
I have connected the optical
cable to my TV, but I have
no audio in my hearing aids
I have connected the ana-
logue cable to my TV, but
I have no audio in my hear-
ing aids
The volume is not comfort-
able
Possible cause
a. The hearing aids and the
device are not paired
b. The device is not connec-
ted properly to your TV
c. The audio source is not
turned on
d. The hearing aid batteries
are almost flat
e. Your hearing aids are not
in the TV PLAY program
f. The volume is too low
a. You have connected the
device to the headphone
socket
a. The battery on the other
hearing aid is flat
b. Only one hearing aid has
been paired with the device
a. The TV is not configured
to send audio out via the
optical out connector
The analogue connectors on
the TV are only sound input
10
Solution
a. Pair the device and your
hearing aids
b. Check that the device is
properly connected to the
TV
c. Turn the audio source on
d. Change the hearing aid
batteries
e. Select the TV PLAY pro-
gram on the App
f. Turn up the volume on the
App
a1. Connect the analogue
cable as described in the
Connection chapter
a2. Use a different output
on the TV
a3. Check the audio settings
on your TV and set the
loudspeakers to be used in
parallel
a. Change the hearing aid
battery
b. Make a new pairing
a. Check the TV audio out-
put settings (advanced set-
tings)
a. Use the optical cable sup-
plied with your device
b. Use a mini jack to mini
jack cable and the head-
phone plug on your TV
c. Your TV may not be com-
patible with the device
a. Adjust the volume using
the App or a remote control
b. Check the advanced set-
tings on your TV to see vol-
ume settings