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Returns
In case you need to get support or return a product:
•
If you are located in the U.S., contact Chauvet World Headquarters.
•
If you are located in the U.K. or Ireland, contact Chauvet U.K..
•
If you are located in Benelux, contact Chauvet Benelux
•
If you are located in France, contact Chauvet France.
•
If you are located in Germany, contact Chauvet Germany.
•
If you are located in Mexico, contact Chauvet Mexico.
•
If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local
distributor. See
www.chauvetdj.com
France, Germany, or Mexico.
If you are located outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico,
contact your distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request.
Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly
on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Page 20 of 21
for distributors outside the U.S., U.K., Ireland, Benelux,
www.chauvetdj.com
COLORband PiX ILS User Manual Rev. 1
for contact details.
Returns
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