LG-Ericsson iPECS eMG80 Operation Manual
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LG-Ericsson iPECS eMG80 Operation Manual

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Table of Contents

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eMG80/100& eMG800& UCP& vUCP
Feature Description & Operation Manual
Please read this manual carefully before operating System.
Retain it for future reference.

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Summary of Contents for LG-Ericsson iPECS eMG80

  • Page 1 eMG80/100& eMG800& UCP& vUCP Feature Description & Operation Manual Please read this manual carefully before operating System. Retain it for future reference.
  • Page 2 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Revision History ISSUE DATE DESCRIPTION OF CHANGES SW Version 1.0.x July, 2013 - Initial Release - Changed Ericsson-LG to Ericsson-LG Enterprise Dec., 2013 SW Version 1.1.x Feb, 2015 - Updated contents according to S/W integration for both eMG80 &...
  • Page 3 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ISSUE DATE DESCRIPTION OF CHANGES - The Alarm Ring Coverage button is added for covering the alarm from all to the specific alarm by using Alarm code type in System Alarm Notification control.
  • Page 4 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ISSUE DATE DESCRIPTION OF CHANGES - Added eMG100 System S/W version 4.0.x. - Updated Condition section - Added Condition section - Updated the Attendant Operation. - Added Condition about the Call Group Number Dec.03,2019...

  • Page 5: Table Of Contents

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Table of Contents 1 Introduction ....................1 Manual Application ....................1 Manual Organization ................... 1 Feature Information ..................... 1 Buttons &Term Variations ..................2 eMG80/100 Expansion ..................3 1.5.1...
  • Page 6 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.18.2 Group Call Pick-Up ....................74 2.18.3 Pickup Group Pick-Up .................... 76 2.19 Call Re-Routing (CRR) ..................78 2.20 Call Transfer ...................... 79 2.20.1 Call Transfer, Outside Line ..................79 2.20.2...
  • Page 7 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.39.1 AA/VM Group ....................... 133 2.39.2 In-band (DTMF) AA/VM Signaling ................ 135 2.39.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling ......137 2.39.4 Voice Mailbox Translation ..................139 2.40...
  • Page 8 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.68 PPP over MODU for eMG ................229 2.69 Pre-Defined & Custom Text Display Messages ..........230 2.70 Prefix Dialing Table ..................234 2.71 Prepaid Call ..................... 235 2.72...
  • Page 9 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.89 Web Call Back ....................344 2.90 Zone Management ..................345 2.90.1 Holiday Assignment ....................345 2.90.2 Remote Devices ....................346 2.91 Flexible Page Feature ..................348 2.91.1...
  • Page 10 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.12.2 SIP Trunk Service ....................402 4.12.3 VOIP SW (Soft VOIP channel) for UCP ............... 403 4.13 IP WAN Dialing after Answer ................404 4.14 ISDN (Integrated Service Digital Network) ............405 4.14.1...
  • Page 11 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 5.25 Station User Programming& Codes ..............464 5.26 Two-Way Record ..................... 468 5.27 Voice Over ....................... 471 5.28 Phone Lock/Unlock ..................473 6 Attendants ....................476 Active CPU (UCP) Display for UCP ..............
  • Page 12 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 User base license &Single log-in vs Multi log-in ..........519 Push notification for UCS Mobile ..............522 10 Security ....................523 10.1 Password in SMB .................... 523 10.2...

  • Page 13: Introduction

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Introduction Manual Application This document provides detailed information covering description and operation of thenumerous features available in iPECS Release system software. The documentis written assuming the system employs the default-numbering plan 2.

  • Page 14: Buttons &Term Variations

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Buttons &Term Variations The eMG supports proprietary digital and IP phones. The proprietary models include the LDP- 7000 series, LDP-9000 series, LDP-9200 series, LIP- 7000 series, LIP-8000/8000E series, and LIP-9000 Series, and LIP- 907x series, and 1000i series.

  • Page 15: Emg80/100 Expansion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 eMG80/100 Expansion 1.5.1 eMG80 Expansion The maximum number of TDM port can be expanded in BKSU-IE/AE. For more detailed information about KUSIE & AE, refer to Hardware Description and Installation Manual.

  • Page 16: System

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System 8-Digit Station Numbering Plan Description The system supports Station Numbering Plans from two to eight digits. The Station number consists of a Prefix digit string and a suffix called “Add Digit”. A Prefix digit string can be up tosix (6) digits that do not conflict with the system Flexible Numbering Plan used for feature codes.

  • Page 17: Account Code

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Account Code Description You may allow tracking of specific calls by entering a non-verified variable length (upto 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the StationMessage Detail Recording (SMDR) for the call as discussed in Section 2.80.This is often used to allocate call costs to a specific account or client.
  • Page 18 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To enter an Account Code during a call Momentarily press the Hook-switch. Dial the Flex Numbering Plan code “*550”. Dial the Account Code (up to 12 digits).

  • Page 19: Alarm Signal/Door Bell

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Alarm Signal/Door Bell Description The system can be configured to recognize the status of an external contact (normally open orclosed). The system will signal assigned iPECS IP and LDP Phones when the contact activates. Thiscapability is commonly employed to provide remote Alarm or Door Bell signals a user.
  • Page 20 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM DATA  Alarm Attributes Alarm Enable  Alarm Attributes Alarm Contact Type  Alarm Attributes Alarm/Doorbell Mode  Alarm Attributes Alarm Signal Mode STATION DATA ...

  • Page 21: Authorization Codes (Password)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Authorization Codes (Password) Description Authorization Codes provide a means to control access to Voice Mail, Off Premise Call Forward, WalkingCOS (Class of Service), or DISA and may be required for outgoing outside Line or LCR access based onconfiguration of the system database.
  • Page 22 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To enter an Authorization Code when second dial tone is received Dial the station number for the Station Authorization code or, for a System Authorization Code, dial “*”...
  • Page 23 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ Duplicate or conflicting System Authorization codes are not allowed when using the“*” and code operation. For example, code “*1234” conflicts with code “*123” and cannot be recognized as a unique code.
  • Page 24 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Account Code ◼ Auto Service Mode Control Direct Inward System Access (DISA) ◼ Outside Line Groups ◼ ◼ Outside Line Access ◼ Temporary Station COS (Class of Service)/Lock ◼...

  • Page 25: Auto Call Recording

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Auto Call Recording Description Your iPECS IP or LDP Phone can be configured to automatically record calls to a Voice Mailbox or the hard disk drive of UCS Client soft phone or an external call recording server such as iPECS IPCR. The type of calls recorded can be set as None, All calls or outside Line calls only.
  • Page 26 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Station Voice Mail Attributes Two-Way Record  Station Voice Mail Attributes Auto Talk Recording Option  Station Voice Mail Attributes Auto Talk Recording Destination CO LINE DATA ...

  • Page 27: Auto Call Release

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Auto Call Release Description Outside or intercom calls (except Hands-free Answerback) will be released automatically if you do not complete dialing or, for intercom calls, the called party does not answer after apre-determined time.

  • Page 28: Automatic Call Distribution (Acd)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Call Distribution (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring andsupervision, and call record statistics as well as ACD Event messages for managementreporting.
  • Page 29 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION GROUP DATA  Station Group AssignmentACD Group Type  Station Group AttributesEntered Caller ID(ICLID) Usage ISDN LINE DATA  ICLID Route Table ...

  • Page 30: Acd Statistics Report

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.2 ACD Statistics Report Description ACD reports can be requested by the Supervisor and can be programmed for periodic output over the SMDR port or selected TCP/IP port.
  • Page 31 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To output the Agent Statistics Report Lift the handset or press the [SPEAKER] button. Press the {ACD Supervisor Status} button. [1] ACD STATUS [2] ACD DATABASE...

  • Page 32: Agents

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.3 Agents 2.7.3.1 Agent Auto Connect/Zap Tone Description Calls from an ACD group can automatically connect to agents using a headset. This feature removes the requirement for the agent to answer ACD callsmanually. The Agent receives a brief tone (Zap Tone), if assigned, and thenthe call is connected to the agent.
  • Page 33 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.3.2 Agent Automatic Wrap-Up Description When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete paperwork, etc.
  • Page 34 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.3.3 Agent Help Request Description Agents request assistance from a Supervisor using the ACD Help Code, default *574. UsingiPECS IP or LDP Phones, agents with the {ACD Help Code} button can request assistance without interrupting anactive conversation.
  • Page 35 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Station Groups Supervisor Help Response ◼ 2.7.3.4 Agent ID Login/Logout Description Stations or 4-digit Agent ID are assigned as members of an ACD group. A station or Agent ID can be assigned to a maximum of two (2) ACD groups.
  • Page 36 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone)(Single Line Telephone) To Login to a primary group using the Agent Id Lift the handset. Dial “*581”, the ACD Agent Primary Login code.
  • Page 37 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM  ACD Manager Print (Output ACD Event Message) (PGM 160-Button 13)  Unified Message Format (PGM 161-Button 18) Web Admin. SYSTEM ID &NUMBERING PLANS ...
  • Page 38 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.3.5 Agent On/Off Duty with Reason Code Description Agents can control their status, On/Off-duty, and assign a Reason code for an Off-duty state. The system outputs the Reason code as part of the ACD Event message output. The Reason code may be any digit (0 ~ 9, * and #).
  • Page 39 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To return to an On-duty state for both groups at once Dial “*58*” the code for the All group On/Off-Duty code. Or, Press {ACD Agent ON/OFF DUTY ALL GROUPS} button.
  • Page 40 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 STATION  Auto ACD DND Reason (PGM 113-Button 15) STATION GROUPS  ACD Group (PGM 191)  ACD DND Wrap-up Timer (PGM 191-Button 20) Web Admin.
  • Page 41 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.3.6 Agent Queued Calls Display Description An Agent can view the queued call status for an ACD group when not on a call, On-duty orWrap-up status.
  • Page 42 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM ID &NUMBERING PLANS  Flexible Numbering Plan  ACD Calls In Queue Display STATION GROUP DATA  Station Group Assignment ACD Group Type...

  • Page 43: Announcements

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.4 Announcements Description Each ACD group can provide announcements to incoming callers. Primary and secondaryannouncements are available with control timers. The first announcement is played after 1 control timer.
  • Page 44 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ When equipped to support multiple languages, the Language selection announcement is played prior to a guaranteed announcement, allowing the caller to select between the languages equipped in the system (maximum 3) ✓...

  • Page 45: Auto Acd Dnd Unavailable Service

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.5 Auto ACD DND Unavailable Service Description An Agent who does not answer a call offered from an ACD group within the ACD No-Answertimer is placed in a “No response”...
  • Page 46 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM ID &NUMBERING PLANS  Flexible Numbering Plan ACD Agent On/Off Duty STATION DATA  Common Attributes Auto ACD DND STATION GROUP DATA ...

  • Page 47: Calls-In-Queue Routing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.6 Calls-In-Queue routing Description When a caller is queued to an ACD Group, various announcements may be played and musicon hold may be sent to the caller. The caller may dial a digit at any time while queued to exitthe queue, except during a Guaranteed Announcement.

  • Page 48: Calls-In-Queue

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.7 Calls-In-Queue Page Alert Description The administrator can establish CIQ (Calls-In-Queue) thresholds for each ACD Group so thatan assigned System announcement plays over a defined Page zone, if the number of callsin queue equals or exceeds a CIQ threshold.
  • Page 49 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ Thresholds are assigned as total Calls-In-Queue to activate a Page alert and are checked from lowest priority (CIQ #1) to highest priority (CIQ #3). Thus, the highest priority CIQ defined should have the largest threshold and the lowest priority CIQ should have the smallest threshold.

  • Page 50: Event Messages

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.8 Event Messages Description Each ACD group sends messages for group and agent events over a defined Serial or TCP/IPport. These event messages are employed by 3rd party applications to provide enhanced CallCenter functionality. Details of the event messages are provided in the iPECS 3 Party Support Guide.

  • Page 51: Group Mail Box

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.9 Group Mail Box Description A Voice mailbox can be associated with a Station Group. Calls to the group are assigned to overflowand can be otherwise re-routed to the Station Group Mail box where the caller can leave a voice message.
  • Page 52 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ External Auto Attendant/Voice Mail Station Groups ◼ ◼ Integrated Voice Mail ◼ Supervisors Hardware ◼ iPECS IP or LDP Phones...

  • Page 53: Group Name

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.10 Group Name Description Each Station group is assigned a name of up to 12 characters. The name is employed as thecalled party display for internal callers and in the output of group statistics.

  • Page 54: Incoming Call Routing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.11 Incoming Call Routing Description Incoming calls to an ACD group route directly to the station/agent that has been idle the longest(Uniform Call Distribution) or an ACD group announcement recorded. If allagents are busy, the call is queued to the group or routes to the Alternate Destination.

  • Page 55: Supervisors

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12 Supervisors 2.7.12.1 Agent Call Monitor Description Agent Call Monitor permits an active Supervisor to monitor an Agent’s call in progress fortraining purposes or to assist the Agent.
  • Page 56 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 STATION GROUP DATA  Station Group Assignment  ACD Group Type  Station Group Attributes Supervisor (1 to 5),ACD Warning Tone Related Features Station Groups ◼...
  • Page 57 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12.2 Agent Status Control Description An ACD Supervisor can view and control the status of Agents in the group with a {ACD Supervisor Status} button. Operation Supervisor iPECS IP &...
  • Page 58 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. NUMBERING PLAN  ACD Group Status (PGM 107-Button 7) STATION GROUPS  ACD Group (PGM 191)  ACD Group Supervisor (PGM 191-Button 18) Web Admin.
  • Page 59 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12.3 Group Status Display Description An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor isassigned. The display will give the status of the active ACD group at the time of the request.
  • Page 60 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM ID &NUMBERING PLANS  Flexible Numbering PlanACD Supervisor Status STATION GROUP DATA  Station Group Assignment  ACD Group Type  Station Group Attributes Supervisor1 ~5,Supervisor Timer, Supervisor Call Count Related Features ◼...
  • Page 61 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12.4 Group Parameter Control Description An ACD Group Supervisor can adjust several of the ACD Group routing parameters inreal-time. A {ACD Supervisor Status} button is required. Adjustable parameters are: ...
  • Page 62 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  ACD Group Supervisor (PGM 191-Button 18) Web Admin. SYSTEM ID &NUMBERING PLAN  Flexible Numbering PlanACD Supervisor Status STATION GROUP DATA  Station Group Assignment  ACD Group Type ...
  • Page 63 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12.5 Supervisor Help Response Description An Agent may request assistance from a Supervisor using the ACD Help Code, default *574 or {ACD Help Code} button. The Supervisor is then notified of the Help request in the Phone display and a flashing {HELP RESPONSE} button.
  • Page 64 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. NUMBERING PLAN  ACD Help Code (PGM 107-Button 5) STATION GROUPS  ACD Groups (PGM 191)  ACD Group Supervisor (PGM 191-Button 18) ...
  • Page 65 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.7.12.6 Supervisor Login/Logout Description Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of the ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple groups. The Supervisor login/logout feature provides a means for a supervisor to log into one or more ACD groups and monitor calls.
  • Page 66 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. NUMBERING PLAN  ACD Supervisor Login (PGM 107-Button 3)  ACD Supervisor Logout (PGM 107-Button 4) STATION GROUPS  ACD Groups (PGM191) ...

  • Page 67: Auto Called Number Redial (Acnr)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Auto Called Number Redial (ACNR) Description This feature allows you to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
  • Page 68 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ The call will be placed on the same outside Line as originally used. If the Line is busy, an available Line in the same Line group will be seized.

  • Page 69: Automatic Pause Insertion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Pause Insertion Description The system will automatically pause when dialing a Speed Dial number to allowfor potential connection delays. The pause will be inserted when any of the following occurs: ...

  • Page 70: Automatic Privacy

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Privacy 2.10 Description Privacy is insured on all communications in the system. If desired, the customer may elect todisable the Automatic Privacy feature, allowing another station to join in an existing externalconversation uninvited. In such a case, a conference is established.

  • Page 71: Auto Service Mode Control

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Hardware  iPECS IP or LDP Phone Auto Service Mode Control 2.11 Description The service mode defines different ring assignments, COS (Class of Service) and answering privileges for theexternal network connections and Stations in the system based on the timeof day.
  • Page 72 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM DATA  DISA COS (Class of Service)  External Control Contact  PBX Access Codes  Attendant Assignment  SMDR Attributes  Long Distance Call Digit Counter, Long Distance Code TABLES DATA ...

  • Page 73: Automatic System Daylight Saving Time

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic System Daylight Saving Time 2.12 Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled,the system will adjust the system time forward one (1) hour at the DST Start time and back one(1) hour at the DST End time.

  • Page 74: Automatic Time Synchronization

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Time Synchronization 2.13 Description When enabled, the system automatically determines and sets the time of day employingNetwork Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten(10) minute intervals, requests the time from the specified NTP time server and receives GMT(Greenwich Mean Time) time.

  • Page 75: Call Duration Warning Tone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Duration Warning Tone 2.14 Description While on an outside call, you may receive a tone indicating the elapsed time of a call has reached the Warning Tone time.

  • Page 76: Call Forward

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Forward 2.15 Description You can have selected incoming calls re-routed to other stations (local or networked), station groups, the integrated Auto Attendant/Voice Mail, or over a system outside Line (Off Net).
  • Page 77 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial Call Forward code “0”. Dial the station’s Authorization Code (Station number and password). Dial the Forward condition (“1”~“4”). Dial the destination station or station group.
  • Page 78 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial the destination station, station group, or dial CO access code (9, 8xx, 88xx) and desired external phone number. Momentarily press the hook-switch and receive confirmation tone.
  • Page 79 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ Calls to a Call Forward chain will progress as appropriate through the chain to the last station. If the last station enters DND, outside calls revert to the previous station while intercom calls receive DND tone.

  • Page 80: Preset Call Forward

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Preset Call Forward 2.16 Description With Preset Call Forward, your calls forward to a pre-determined destination assignedin the system database. Preset Station Call Forward can define separate treatment of outside and intercom calls. In addition, separate busy and no-answer treatments are defined.
  • Page 81 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Preset Call Forward (PGM 120)  Station Call Forward No Answer Timer (PGM 123-Button 1)  Direct Transfer Mail Box Destination (PGM 120-Button 6) STATION GROUPS ...

  • Page 82: Call Park

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Park 2.17 Description You may place an active Internal & External call in a special holding location called a Park Orbit for easy accessfrom any station in the system.
  • Page 83 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Call Park Recall Timer (PGM 180-Button 2) Web Admin. STATION DATA  Flexible buttons  Programming (Numbering plan)  Park Orbit number SYSTEM DATA ...

  • Page 84: Call Pick-Up

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Pick-Up 2.18 2.18.1 Directed Call Pick-Up Description You may answer (“Pick-Up”) incoming and transferred intercom and outside calls ringingat another station. All ringing calls are subject to Directed Call Pick-up except Private Line calls,queue Callbacks and recalls from hold.iPECS IP and LDP Phone users may assign a Flex button as a {Direct Call Pick-Up} button.
  • Page 85 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Ringing Line Preference Priority (PGM 173) Web Admin. SYSTEM DATA  RLP (Ringing Line Preference) Priority Related Features ◼ Intercom Signaling Mode ◼...

  • Page 86: Group Call Pick-Up

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.18.2 Group Call Pick-Up Description You can answer (“Pick-Up”) incoming and transferred intercom and outside calls ringing atanother station in the same Station group. All ringing calls, except Private Line calls,queue Callbacks and recalls from hold, are subject to Pick-up by other stations in the same group.
  • Page 87 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION GROUP DATA  Station Group Assignment Group Type, Pick-up Attribute SYSTEM DATA  RLP (Ringing Line Preference) Priority Related Features Intercom Signaling Mode ◼...

  • Page 88: Pickup Group Pick-Up

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.18.3 Pickup Group Pick-Up Description You can answer (“Pick-Up”) incoming and transferred intercom and outside calls ringing atanother station in the same Pick-up Group. All ringing calls, except Private Line calls,queueCallbacks and recalls from hold are subject to Pick-up by other stations in the same Pick-up group.
  • Page 89 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION GROUPS  Pick Up Group (PGM 192-Button 1) STATION  Pick up by Button(PGM 114-Button 20) SYSTEM  Ringing Line Preference Priority (PGM 173) Web Admin.

  • Page 90: Call Re-Routing (Crr)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Re-Routing (CRR) 2.19 Description The system can be assigned to route outside incoming calls based on the called number and the Line group receiving the call. Calls can be rerouted to an outside telephone number, a networked system or, using DISA to a Station.

  • Page 91: Call Transfer

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Transfer 2.20 2.20.1 Call Transfer, Outside Line Description If allowed in the system database, you may transfer an outside call over an external line to another destination, establishing an Unsupervised Conference between the two external parties.
  • Page 92 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Off Net Forward (PGM 111-Button 14) SYSTEM  Transfer Recall Timer (PGM 180-Button 7)  Off Net Prompt Usage (PGM 160-Button 11) ...

  • Page 93: Call Transfer, Station

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.20.2 Call Transfer, Station Description After answering an outside call, you can send the call to another station in the iPECS system. Calls can be transferredannouncing the call (screened) or without an announcement (unscreened).
  • Page 94 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ The transferring station may camp a call on to a busy station. ✓ The LED of a {LOOP} or {POOL} button will display the status of an outside call until the station no longer has call supervision i.e.;...

  • Page 95: Call Transfer, System Announcement

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.20.3 Call Transfer, System Announcement Description You can transfer outside calls to a System announcement allowing the system to play the announcement and, if configured, the party can then dial digits to route the call further.

  • Page 96: Call Transfer, Voice Mail

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.20.4 Call Transfer, Voice Mail Description If permitted, you may transfer outside calls directly to another station’s Voice Mailbox, either the integrated or anexternal Voice Mail system.

  • Page 97: Call Waiting/Camp-On

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Waiting/Camp-On 2.21 Description Call Waiting is used to notify a busy station that a call is waiting to be answered. The busystation is notified of the waiting call by a “Camp-On”...

  • Page 98: Company Name Service

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Company Name Service 2.22 Description When a user makes the outgoing call, system provides company name according to the option based on each station.  ISDN – Facility or Display Information Element.

  • Page 99: Conference

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conference 2.23 2.23.1 Conference Group Description You can arrange stations and external contacts in groups so that you may create a conference with all members of the group through a single call. Each conference group can have up to 13 members(eMG80/100/eMG800) and 32 members(UCP) that can be a station or an external telephone number.
  • Page 100 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 The busy/no-answer Retry count The Interval time: Each member is called in turn at expiration of the interval timer Set the Member Attributes by entering: Index number...
  • Page 101 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial “1” to enter the conference or hang-up to reject the conference. For iPECS UCS clients, use Accept or Deny when notified of the conference. To monitor conference member status or delete members while in the conference Press the Monitor flex button, the state of the first member is displayed.

  • Page 102: Conference Member View & Delete

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.23.2 Conference Member View & Delete Description When you establish a Multi-Party conference, you are the Conference supervisor. As the Supervisor, you can view, add, and remove parties from the conference. An iPECS IP or LDP Phone with 3-Soft buttons is required.

  • Page 103: Conference Room

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.23.3 Conference Room Description In addition to ad-hoc Multi-party conferencing, you may open a Conference Room. Other internaland external parties are invited to the conference and can join the conference without furtheraction by you, the Conference Room Supervisor.
  • Page 104 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To close a Conference Room Press the [TRANS/PGM] button. Dial “54”, the close Conference Room code. Dial the Conference Room number. Dial the Conference Room password.
  • Page 105 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Hardware Description and Installation Manual for MCIU capacities. Note the capacity of the MCIU is reduced by approximately 1/3 when transcoding of complex Codes is needed.

  • Page 106: Multi-Party Conference

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.23.4 Multi-Party Conference Description The system allows multiple internal and external parties to be connected on a call, conference. In case of eMG, you can join a maximum of thirteen (13) parties can be in a conference with a maximum of two such conferences simultaneously.
  • Page 107 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 When completed adding parties, momentarily press hook-switch twice in 2 seconds to connect all parties. Conditions ✓ The [CONF] button remains illuminated at the initiators phone for the duration of the conference.

  • Page 108: Multi-Barge In Room

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.23.5 Multi-Barge In Room Description Multiple Barge in Room permits authorized extensions to intrude into other existing outside or intercom calls. When you intrude on an existing call, a Multiple conference is established with you (the supervisor) and the parties on the existing call.

  • Page 109: Unsupervised Conference

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ Multiple Barge In Monitor is only supported for iPECS IP and LDP Phone models ✓ This feature is only available for active calls; you cannot barge in on a ringing or held call.
  • Page 110 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conference Party To extend the Unsupervised Conference Time from a connected party Dial “# #”. Dial the Timer extension multiplier (1~9). Conditions ✓ The Unsupervised Conference Timer also applies to an external call placed by to a DISA line in the system.

  • Page 111: Customer Site Name

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Customer Site Name 2.24 Description A Name, up to 24 characters, may be entered into the system database as the Site name. The Site Name, which is displayed on the SMDR and database outputs as well as during an Admin session, is commonly used as a site identifier.

  • Page 112: Data Line Security

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Data Line Security 2.25 Description Data from ananalog Modem or FAX transmitted over analog Lines is subject to distortion and errors if system tones suchas Camp-On and Override are applied during transmission. To eliminate such errors, stationsthat use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 113: Delayed Line Ring

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Delayed Line Ring 2.26 Description Ring signals for an incoming call on a “Normal” type outside Linecan be sent to Stations immediately upon detection orafter an assigned ring cycle delay. The delay can be up to 9 system ring cycles, thus allowingother Stations to answer the call.

  • Page 114: Delayed Auto Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Delayed Auto Attendant 2.27 2.27.1 DISA Incoming Line-Russia- Description If the Country Code for the system is assigned as Russia, an incoming DISA call will be answered after the DISA Answer Timer expires.

  • Page 115: Normal Line Ring Assignment

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.27.2 Normal Line Ring Assignment Description An incoming outside call on a “Normal” outside Line can ring to the integrated Auto Attendant either immediatelyupon detection or after a delay of up to 30 seconds.

  • Page 116: Diagnostics & Maintenance

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Diagnostics & Maintenance 2.28 Description The system software incorporates various diagnostic and maintenance routines that may be“called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection usinga Web browser established over IP networks or a PPP connection over ISDN.
  • Page 117 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Enter the desired name for searching. Press [Search] soft button or [OK] button. Matched name is displayed on LCD. The matched names can be scrolled by using the navigation key or the volume button.

  • Page 118: Dial Pulse To Tone Switchover

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial Pulse to Tone Switchover 2.30 Description On a pulse dial outside Line, you can request the system to change the signaling mode frompulse to DTMF.

  • Page 119: Dialing Restrictions

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dialing Restrictions 2.31 2.31.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. Dialing privileges are assigned in “Allow” and “Deny” Exception tables that are associated with a COS.
  • Page 120 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station and CO COS (Class of Service) Interaction – The following chart displays the dialing capabilities based on theinteraction between the Station COS (Class of Service) and CO line COS (Class of Service) assignments.
  • Page 121 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Operation System The system automatically applies the assigned COS (Class of Service) Conditions ✓ The dialing privileges are based on the CO and Station COS (Class of Service).

  • Page 122: Day/Timed & Night Station Cos (Class Of Service)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.31.2 Day/Timed & Night Station COS (Class of Service) Description Each station, DISA line and Authorization code is assigned a COS (Class of Service) for two modes: Day, whichincludes Timed, and Night service modes.
  • Page 123 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ◼ Temporary Station COS (Class of Service)/Lock ◼ Walking COS (Class of Service) ◼ Auto Service Mode Control ◼ Day/Night/Timed/Scenario Ring Mode Hardware...

  • Page 124: Temporary Station Cos (Class Of Service)/Lock

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.31.3 Temporary Station COS (Class of Service)/Lock Description You or an Attendant can change the Station’s Class of Service to COS (Class of Service) 7, temporarilypreventing unauthorized outside calls from the station, i.e. “lock the station”.
  • Page 125 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To restore the assigned COS (Class of Service) Press the [TRANS/PGM] button. Dial “022”, the restore COS (Class of Service) code. Dial the Station range. If only one Station is to be assigned Temp COS, dial that Station number twice.
  • Page 126 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ◼ Auto Service Mode Control ◼ Day/Night/Timed/Scenario Ring Mode ◼ Authorization Codes (Password)

  • Page 127: Walking Cos (Class Of Service)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.31.4 Walking COS (Class of Service) Description You may temporarily override the toll restriction of a Station to make outside toll calls from a normallytoll restricted Station.
  • Page 128 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Station COS (Class of Service) (PGM 116) CO/IP  CO Line COS (Class of Service) (PGM 141-Button 2) SYSTEM  DISA COS (Class of Service) (PGM 166) ...

  • Page 129: Digit Conversion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Digit Conversion 2.32 Description When a system receives digits from station, CO line, the dialed digits are converted according to the Digit ConversionTable before the Numbering Plan is checked.
  • Page 130 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Digit conversion Table (PGM 270) STATION  Digit conversion table index(114-Button 24-10)  Digit conversion table index (141-Button20) Web Admin. TABLE DATA ...

  • Page 131: Alternative Route Selection For Digit Conversion Table

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Alternative Route Selection for Digit conversion table 2.33 Description This feature is enabled if there are several paths in order to connect toward a destinationSystem when a user use digit conversion feature.

  • Page 132: Differential Ring

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Differential Ring 2.34 Description Differential Ring allows any one of 1x (x means the number may be different) different audible Ring signals to be assigned to iPECS IP and1x (x means the number may be different) Ring signals for the LDP Phones, allowing you to determine which phone is ringing and the type of call (Intercom or external).

  • Page 133: Dnd (Do Not Disturb)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 DND (Do Not Disturb) 2.35 Description You can activate DND for a phone to prevent incoming calls from ringing at the station. This can be useful, for example, when you are in a meeting or busy.
  • Page 134 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Feature Cancel ◼ Intrusion Call Forward ◼ DND Override ◼ ◼ Executive/Secretary Forward ◼ Station Groups ◼ DND - One Time DND Hardware...

  • Page 135: Door Open

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Door Open 2.36 Description The iPECS hardware is equipped with relays that activate External Control Contacts. Thecontacts can be assigned to one of several functions including a Door Open Contact. Whenused as a Door Open Contact, the contact is connected to a door-lock release mechanism.
  • Page 136 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  External Contact Control (PGM 168)  Door Open Timer (PGM 181-Button 5) STATION  Door Open (PGM 113-Button 24-2) Web Admin.

  • Page 137: Emergency Call Service

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Emergency Call Service 2.37 2.37.1 Emergency Call Description Regardless of a Station’s dialing restrictions (Class of Service), the user may dial any assigned Emergency numbers. Operation...

  • Page 138: Emergency Call Caller-Location Support

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.37.2 Emergency Call Caller-Location Support Description Emergency Call - Caller Location Support integrates the iPECS to a PBX ANILink unit, such as from Tone Commander, to provide Caller Id and location information to anemergency center. When an Emergency call is placed from a Station, an assignedemergency outside Line is used to connect the ANI Link unit.
  • Page 139 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 CO/IP  Proctor On/Off (PGM 141-Button 12) TABLES  Emergency Service Call Table (PGM 226) Web Admin. STATION DATA  Common Attributes  Emergency CO or Group, Proctor Monitoring Power-Failure CO LINE DATA ...

  • Page 140: Emergency Call -Bomb Threat History

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.37.3 Emergency Call –Bomb Threat History Description When a station user is talking with an outside party, the user can save the telephone number of outside party to the Threat History log and record the call in the Emergency Mailbox.

  • Page 141: Emergency Mailbox

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.37.4 Emergency Mailbox Description When a station makesanEmergency call or the Threat History button pressed, the call can be recorded. If a station number is assigned as the Emergency Mailbox Station in System Attributes, the emergency call will be recorded to built-inMailbox of the station.

  • Page 142: Emergency Call Monitor

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.37.5 Emergency Call Monitor Description When a Station places a call to an assigned Emergency number, the System Attendant receives an alerting tone and can monitor the Emergency call.

  • Page 143: Executive/Secretary Forward

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Executive/Secretary Forward 2.38 Description iPECS IP and LDP Phones can be assigned as Executive/Secretary pairs. By activating {Executive/Secretary Forward} button, a call that is routed to Executive can be forwarded to Secretary.
  • Page 144 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ A chain can be constructed by assigning the Secretary of one pair as an Executive of another. Although a chain may be constructed, a loop back is not allowed.

  • Page 145: External Auto Attendant/Voice Mail

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 External Auto Attendant/Voice Mail 2.39 2.39.1 AA/VM Group Description The system provides support for an adjunct AA (Auto Attendant)/VM (Voice Mail) system via connectionto SLT(Single Line Telephone) ports. When a call arrives for the External AA/VM Group, the system will search thegroup for an idle port and deliver the call.
  • Page 146 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ In-band (DTMF) Signaling SMDI (Simplified Message Desk Interface) ◼ ◼ Auto Call Recording ◼ Two-Way Record ◼ Integrated Auto Attendant/Voice Mail ◼ SIP Phone Extension Hardware ◼...

  • Page 147: In-Band (Dtmf) Aa/Vm Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.39.2 In-band (DTMF) AA/VM Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system. When a call is routed to the AA/VM SLT(Single Line Telephone) port, the system will send DTMF signals informing theAA/VM of the characteristics of the call.
  • Page 148 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ◼ Two-Way Record ◼ Integrated Auto Attendant/Voice Mail Hardware ◼ External AA/VM system...

  • Page 149: Smdi (Simplified Message Desk Interface) Aa/Vm Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.39.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling Description The system may employ SMDI (Simplified Message Desk Interface) protocol to communicatewith an adjunct AA/VM system. When a call is routed to an AA/VM SLT(Single Line Telephone) port, the system willsend SMDI messages over the assigned SMDI RS-232 port, informing the AA/VM of thecharacteristics of the call.
  • Page 150 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Operation System The system will interface with the External AA/VM based on database assignments. Conditions ✓ Selection of SMDI or in-band signaling can be configured using Virtual Dip Switch settings.

  • Page 151: Voice Mailbox Translation

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.39.4 Voice Mailbox Translation Description Your Station can be assigned to employ a Voice Mailbox number that is different from your Station number. When a call is routed to voice mail, your Mailbox number, which is assigned separately from your Station number, is sent to the Voice Mail system.

  • Page 152: Flexible Numbering Plan

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Flexible Numbering Plan 2.40 Description Your access to the iPECS system resources and features is accomplished through featurecodes or Flexible buttons on youriPECS IP or LDP Phone.

  • Page 153: Forced Disconnect Intrusion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Forced Disconnect Intrusion 2.41 Description You can force a busy outside Line or station to disconnect an active call, and connect to your phone. Prior to connecting, the outside Line is returned to idle.
  • Page 154 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 The call on the busy Line is terminated, the connected station receives error tone and you are connected to the Line. Conditions ✓ If the station was talking to other station or CO line, the call is disconnected when the station receives forced Intrusion call.

  • Page 155: Green Power Save For Emg

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Green Power Save for eMG 2.42 Description The system can disable the power to LDP Phones and SLT(Single Line Telephone)s (Single Line Telephone) connected to the system at pre-determined times such as at night or during holidays when no one will be using the phones.

  • Page 156: Headset Compatibility

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Headset Compatibility 2.43 Description You can use an industry standard headset withiPECS IP and LDP Phones in place of or in additionto the handset. The station is programmed for Headset operation.
  • Page 157 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Headset Ring Mode (PGM 111-Button 8)  Speakerphone/Headset (PGM 111-Button 9) Web Admin. STATION DATA  Terminal Attributes Headset Ring, Speakerphone, Headset Usage Related Features ◼...

  • Page 158: Hold

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Hold 2.44 2.44.1 Automatic Hold Description While on an active outside call, the system will place the call on hold automatically if you press the [FLASH], [CONF], {DSS/BLF} or other feature buttons.

  • Page 159: Hold Preference

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.44.2 Hold Preference Description Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state,which is activated on the first depression of the [HOLD/SAVE] button.

  • Page 160: Hold Recall

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.44.3 Hold Recall Description When you place anoutside call on hold, a hold timer is activated. If the timer expires, the heldcall will recall your station for the I-Hold Recall time. If the call remains unanswered, theAttendant also receives recall for the Attendant Recall time and, if the call is on Exclusive hold,the call is placed on System Hold.

  • Page 161: Exclusive Hold

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.44.4 Exclusive Hold Description Outside lines may be placed in a waiting state such that other stations in the system are unableto access the line. Only the station placing the line on Exclusive hold can access the heldline.
  • Page 162 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM DATA  System Attributes Hold Preference  System Attributes Attendant Recall Timer, Exclusive Hold Recall Timer, I-Hold Recall Timer, System Hold Recall Timer, Transfer Recall Timer Related Features ◼...

  • Page 163: System Hold

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.44.5 System Hold Description OutsideLines may be placed in a waiting state such that other stations in the system are able toaccess the Line. Stations must have access to the Line in the system database toaccess the held call.
  • Page 164 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  I-Hold Recall Timer (PGM 180-Button 5)  System Hold Recall Timer (PGM 180-Button 6) Web Admin. SYSTEM DATA  System Attributes Hold Preference  System Attributes Attendant Recall Timer, I-Hold Recall Timer, System Hold Recall Timer Related Features ◼...

  • Page 165: Hot Desk

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Hot Desk 2.45 Description The iPECS IP can be assigned as Hot Desk phones allowing users (Agents) to login with theiPECS. The Hot Desk will become active and will take on the attributes defined for the Agent’sStation number. When the Agent logs off, the Hot Desk phone becomes inactive and theAgent’s calls are forward to the user-entered...
  • Page 166 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ The number of Hot Desk phones and Hot Desk users is limited to the system capacity. Each Hot Desk phone and Hot Desk user (Agent) requires a separate station channel in the system.

  • Page 167: Iclid Call Routing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ICLID Call Routing 2.46 Description The system can employ ICLID (Incoming Calling Line ID) to determine the routing of incomingexternal calls. Each outside Line, including DID Lines, may be assigned to employ ICLID routing.
  • Page 168 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  ICLID Ring Assignment STATION GROUPDATA  Station Group Attributes, ACD Group-Entered Caller ID(ICLID) Usage TABLES DATA  Flexible DID conversion Related Features Outside Line Ring Assignment ◼...

  • Page 169: In-Room Indication

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 In-Room Indication 2.47 Description As an In-Room Supervisor, you can notify other station users that you are in the room and the phone is idle using a Flexible button on your phone. Activating the In-Room indicator illuminates the LED of the In-Room Indicator button assigned to the other stations.

  • Page 170: Integrated Auto Attendant/Voice Mail

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Integrated Auto Attendant/Voice Mail 2.48 2.48.1 Integrated AA/VM Overview Description iPECS eMG80/100 The integrated AA/VM application is provided through the Voice Store and Forward (VSF) Gateway incorporated in the KSU main board and includes an application processor, built-in default channels (refer to Specification table in Installation Manual) and 1 hour of storage.
  • Page 171 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ◼ Direct Inward System Access (DISA) ◼ Direct Inward Dial (DID) ◼ Remote Message Retrieval ◼ Multiple Language Support ◼ MOH (Music-On-Hold) ◼ Integrated Auto Attendant ◼...

  • Page 172: Integrated Auto Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.2 Integrated Auto Attendant Description When an outside call is received, on a DID or DISA line, the call may be routed directly to one of 200 user recorded System Announcements to function as an Auto Attendant announcement.
  • Page 173 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ There are no individual time limits on an Auto Attendant announcement. ✓ The external caller may experience ring-back tone before the system answers and play the System announcement.
  • Page 174 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM  DISA Retry Counter (PGM 160-Button 5)  DID/DISA Destination (PGM 167)  CCR Inter-digit Timer (PGM 180-Button 13)  VSF User Record Timer (PGM 181-Button 3) ...
  • Page 175 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.2.1 Company Directory Description The integrated AA incorporates a Company Directory. A caller that reaches a configured CCR or Flexible DID Table can select to Dial-by-Name and will be prompted to spell the last three characters of the desired station user name using the dial pad.
  • Page 176 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 If there is a single match, the called is transferred. If multiple matches exist, the system plays prompts for each with a selection digits below: “for [subscriber name], press 1”...
  • Page 177 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.2.2 Remote Announcement Recording Description An outside caller can be allowed to record a System announcement. This capability is often used in schools or other organizations to allow remote recording of school closing.

  • Page 178: Integrated Voice Mail

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3 Integrated Voice Mail 2.48.3.1 Administrator Mailbox Description A Mailbox may be assigned as an Administrator to allow access to other mailboxes and the administration menu to add, delete, or reset a mailbox password to default (station number). The administrator can record a Greeting and a Name for a mailbox and record and send a broadcast message to all mailboxes.
  • Page 179 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Integrated Auto Attendant/Voice Mail Hardware 2.48.3.2 Announce Only Mailbox Description A mailbox can be configured to provide an announcement only and not provide incoming message storage.
  • Page 180 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.3 Call Forward from VM Description If you are at a remote location, you can activate or deactivate Unconditional Call Forward from the integrated Voice Mail. Pressing “7” at the main VM menu will return the "Mailbox Set Forward" prompt.
  • Page 181 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.4 Distribution Lists Description In your Voice Mailbox you can create a distribution list that will allow you to record and send or forward messages to all of the Mailboxes in the list.
  • Page 182 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.5 E-Mail Notification Description When the system stores a new voice message, it will check the notification settings for your mailbox. If E- mail notification is configured, the system will send you an E-mail notification. If configured, the voice message is attached as an *.wav file and the message may be erased from the mailbox since a copy has been...
  • Page 183 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  VM Attributes VSF MSG – Attach Message  VM Attributes VSF MSG –Delete Message  VM Attributes VSF MSG –SMTP Security  VM Attributes VSF MSG –SMTP Port ...
  • Page 184 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.7 Mark a Message for Delivery Confirmation Description You can mark a message so that when the receiver listens to the message you are notified with a confirmation Voice message.
  • Page 185 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.8 Message Cascade Description Message cascading copies or moves messages left for the originating mailbox to another mailbox. Once the message is copied or moved into the each mailbox, notification events can take place based on the mailbox settings.
  • Page 186 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  VM Attributes Cascade Timer.  VM Attributes Cascade for Read Message. Related Features ◼ Integrated Auto Attendant/Voice Mail...
  • Page 187 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.9 Message Retrieval Description You can access your Mail Box locally by placing a call to the integrated Voice Mail group or, from an iPECS IP or LDP Phone, by pressing the [MESSAGE/CALLBACK] button, or by pressing a {VMAILBOX} button, if assigned to the phone.
  • Page 188 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial digit “3” to select the integrated VM Messages to receive the “Mail Box & Password” prompts sequentially. Dial the Mail Box and corresponding password to receive the “Number of Messages” prompt.
  • Page 189 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial ‘0’ while the message is played. System will provides data/time prompt of the message. Conditions ✓ If no new/old messages are available, pressing “1” or “2”, is an invalid operation and you will receive the “Invalid Entry”...
  • Page 190 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.10 Message Retrieval Options Description You may dial the digit 9 to receive the “VM long Options” prompt while in the Voice Mailbox, including during or after a voice message or system prompt except when an option has been selected that requires user dialing.
  • Page 191 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ You must begin dialing within the CCR Analysis timer in response to a system prompt. If the timer expires, the system will disconnect the call and you will receive error tone.
  • Page 192 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.11 Message Storage Description When you activate Call Forward to the integrated Voice Mail, calls are transferred to your mailbox or recall the Auto Attendant, the call is handled by the iPECS Voice Mail application. The caller connects to your User Greeting followed by beep tone to notify the caller to leave a message.
  • Page 193 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Preset Call Forward Transfer to Mail Box  Station Timer Station Forward No Answer Timer SYSTEM DATA  System Timers Call Forward No Answer Timer, ...
  • Page 194 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.12 Outbound Message Notification Description When a new message is received, the system will check the new message notification settings. If configured to notify your Mobile extension, the system will place a call to your mobile phone and, when answered, play the station number prompt followed by the new message prompt, “You have xx new...
  • Page 195 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ If you enter an incorrect password, the system will allow you to reenter a correct password. You may retry entry for the DISA Retry Counter.
  • Page 196 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.13 Personal CCR/User Greeting DISA Description Your integrated Voice Mail User greeting can have an associated Personal CCR Table configured by your system Administrator. While listening to your greeting, internal or outside callers may dial a digit that that correlates to a destination in the Personal CCR Table.
  • Page 197 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ If the destination defined in the CCR Table for the caller dialed digit is not available (Busy, No-answer or error) the call is sent to the appropriate destination defined by the DID/DISA Destination under System Data.
  • Page 198 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.14 Multiple Mailbox Greeting Description System provides maximum 4 greeting for each mailbox user. Each user can select greeting according to the following scenario in station program.
  • Page 199 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To change whole mailbox greeting with station program Press [PGM] button and dial 56. Select case type 0 (1: Unconditional, 2: Busy, 3 : No answer, 4: DND, 0:All).
  • Page 200 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Press 7 to edit your greeting. Enter greeting Select greeting number 1 to 4. at the tone, record your greeting press pound(#) when you have finished Conditions ✓...
  • Page 201 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.15 Remote Message Retrieval Description You can access your mailbox from a remote location. You will be required to enter your mailbox number then normal mailbox operation applies. The system will require configuration for a remote access telephone number.
  • Page 202 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.16 Send a Message Description You can record and send messages to other Mailboxes or distribution list from your Voice Mailbox. Operation To send a message to another Mailbox ✓...
  • Page 203 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.17 Voice Mail Class of Service Description The system employs a Voice Mailbox Class of Service to provide control and management of Mailboxes. There are five VM Classes of service used to define the COS characteristics listed below.
  • Page 204 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.3.18 Voice Mailbox Settings Description You can program the Mailbox settings for your mailbox including a security password and record a greeting. When you press “8” while retrieving messages, the "Mailbox Setting" prompt, (“To edit your greeting, press one, to edit your password, press two.

  • Page 205: System Voice Memo

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.48.4 System Voice Memo Description The integrated AA/VM memory incorporates Voice Memos for the system time and date as well as station number, and settings that can be played to your station upon request.
  • Page 206 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station IP Address Station Mac Address Station ICM Mode Handsfree/Tone/Privacy) Listed message x (the number of all message waiting) Wake-Up Time (hh:mm) Do not disturb Forwarded to station xxx...

  • Page 207: Ip Bridge Mode

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP Bridge Mode 2.49 Description UCS client Soft phones can automatically bridge the audio for a call to a “linked pair”Station.When the Soft phone places a call in the bridged mode, the audio for the call can delivered to theiPECS IP or LDP Phoneby simply lifting handset or pressing the [SPEAKER] button.

  • Page 208: Ip Fax Relay, T.38 Support

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP FAX Relay, T.38 Support 2.50 Description Because of their nature, Fax tones do not transmit well through IP networks, particularly when compression is employed. To address this, the external network interfaces of the system support T.38 protocol that defines the translation of analog fax tones to digital signals.

  • Page 209: Ip System Dect

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP System DECT 2.51 Description The iPECS supports office building mobility employing Digital Enhanced Cordless Technology(DECT). Ericsson-LG Enterprise’s Multi-channel DECT Base stations connect to the Wireless Interface board of the system to establish cells.

  • Page 210: Ip Trans-Coding

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP TRANS-CODING 2.52 Description The system employs the IEEE g.711, g.729, g.722 or g.723 codec to digitize and compress voicesignals for RTP packets between iPECS devices. iPECS terminals and gateway Modulesincorporate DSP functions to support codec conversion.

  • Page 211: Ip Trunking

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP TRUNKING 2.53 2.53.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.
  • Page 212 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  H.323 Routing Table (PGM328) Web Admin. STATION DATA  Station IP Attributes BOARD BASEDDATA  H.323 VoIP Attributes CO LINE DATA  Common Attributes CO/IP Group ...

  • Page 213: Lbc (Loud Bell Control)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 LBC (Loud Bell Control) 2.54 Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when: ...
  • Page 214 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Universal Night Answer Door Open ◼ Hardware ◼ External Control Contact connected to an external loud bell.

  • Page 215: Lcr (Least Cost Routing)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 LCR (Least Cost Routing) 2.55 Description The LCR Tables are employed to define appropriate routing for outgoing calls based on thedialed number. Generally, the LCR Tables are structured to define the Least Cost Route forLong Distance calls.
  • Page 216 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ When Direct CO LCR is used on an ISDN line, an ISDN information message with the Called party Info Element, which includes only the numbering plan and numbering type, is sent to the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits.

  • Page 217: Linked Station Pairs

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Linked Station Pairs 2.56 Description A station can be logically linked to a primary station so that the two stations function as a singlestation. When linked, the two stations effectively act as a single station with the stationattributes of the primary station.
  • Page 218 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Linked Station Pairs Table (PGM 124) Web Admin. STATION DATA  Linked Station Related Features ◼ Intercom Caller Controlled ICM Signaling...

  • Page 219: Lnr (Last Number Redial)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 LNR (Last Number Redial) 2.57 Description The last number dialed is stored in the Station’s Last Number Redial buffer. You may request the system redial the last dialed number without the need to dial the number.

  • Page 220: Mobile Extension

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Mobile Extension 2.58 Description Your mobile phone may be registered to a station allowing the mobile phone to place and receivecalls through the system. DID calls are sent to youriPECS IP or LDP Phone and yourregistered mobile phone simultaneously. If the mobile phone is paired with a Station groupstation, Station group calls routed to the station can also ring to your mobile phone.
  • Page 221 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Or, Dial a Park code to Park the call. Or, Dial a Page zone to place an Internal/External or All Call page within the iPECS system.
  • Page 222 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ DND (Do Not Disturb) Station Message Wait/Call Back ◼ ◼ Attendant Recall ◼ Distributed Control Network ◼ Station User Programming & Codes Hardware ◼...

  • Page 223: Moh (Music-On-Hold)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 MOH (Music-On-Hold) 2.59 Description When you place a call in a hold state, the system will deliver audio from the defined MOH source. In this way, the connected user can determine that the connection is still active.
  • Page 224 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. CO LINE  MOH (PGM 142-Button 6) Flexible DID Table  MOH (PGM 231-Button 8) T-NET  MOH (PGM 335-Button 2) SYSTEM ...

  • Page 225: Programmable Moh Based On Station User & Call

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.59.1 Programmable MOH Based On Station User & Call Description Normally, MOH(Music on Hold) is served by system overall or incoming DID destination number or CO channel based.
  • Page 226 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Type of MOH for Hold/Transfer Flex button 00 : Default MOH Type of a Station. Same MOH source as fixed [HOLD] and [TRANS] buttons Music Types <Music Type#>...
  • Page 227 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Default MOH Type of a Station Usage : Hold or Transfer an External or Internal Call using Fixed [HOLD] or [TRANS] button, or using a Flexible button that has MOH Type 00(MOH00).
  • Page 228 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ MOH Type - “Follow Zone or System” means that the MOH type is not defined by a Station or CO Line or Zone, etc.

  • Page 229: Multiple Language Support

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Multiple Language Support 2.60 Description With the integrated Auto Attendant and Voice Mail, iPECS can support six (6) languages simultaneously. Prompts in thedesired languages are loaded into the integratedAA/VM memory along with the Language Selectionprompts.
  • Page 230 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Multi-language (PGM 179) Web Admin. SYSTEM DATA  System Multi Language Related Features ◼ Integrated Auto Attendant/Voice Mail ◼ Direct Inward Dial (DID) Station Groups ◼...

  • Page 231: Multiple Voice Mailbox Support

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Multiple Voice Mailbox Support 2.61 Description A station can access any Voice Mailbox by dialing the VM group, the mailbox number andpassword. If you use aniPECS IP and LDP Phone, one or more Flex buttons of your phone can be configured to access a specificmailbox and receive a visual indication (LED flashes) of message status in the mailbox.

  • Page 232: Network Security & Priority

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Network Security & Priority 2.62 Description Each IP device that connects to the eMG supports several security and priorityprotocols. IP devices incorporate a Web server, which will deliver the Module Web Adminpages to a standard browser.

  • Page 233: Outside Call Redirect

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Call Redirect 2.63 Description You can assign a Flex button of your iPECS IP or LDP Phone to send an incoming outside call to a pre- defined destination such as the Attendant, Voice Mail, another Station, or Hunt group without answering the call.

  • Page 234: Outside Call Time Restriction

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Call Time Restriction 2.64 Description The system can be programmed to limit the length of outgoing calls by specified stations. If Call Time Restriction is assigned to a station, when the station places an outgoing call, the system initiates the Cut Off timers for the Station and the outside Line.

  • Page 235: Outside Line Access

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Access 2.65 Description Stations can access outgoing Lines if allowed Line allowed access in the System database. The iPECS IP and LDP Phones may use flexible buttons assigned to access a specific Line or Line group button for outgoing calls or a {LOOP} button.
  • Page 236 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ A station denied access to an outside Line but assigned to have ring for the Line will receive ring, a flashing {LINE} button LED and may answer the call. The user may transfer the call but cannot make an outgoing call on the Line.

  • Page 237: Outside Line Queuing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Queuing 2.66 Description When outside Lines are busy, if permitted, you can request to be placed in a queue awaiting the Line or a Line in the same group to become available.
  • Page 238 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  CO/IP Queuing (PGM 112-Button 5) Web Admin. STATION DATA  Common Attributes CO/IP Line Queuing Related Features ◼ Outside Line Access...

  • Page 239: Personal Groups

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Personal Groups 2.67 Description A Personal Group consisting of your master station and group member stations (maximum 32 including your master station) can be configured by the system Administrator.
  • Page 240 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ SMDR Call Coverage ◼ ◼ Wake-Up ◼ Message Wait/Call Back ◼ Linked Station Pairs Hardware...

  • Page 241: Ppp Over Modu For Emg

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 PPP over MODU for eMG 2.68 Description PPP (Point-to-Point Protocol) is a protocol for communication between two computers using a serial interface, typically a personal computer connected by phone line to a server.

  • Page 242: Pre-Defined & Custom Text Display Messages

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Pre-Defined & Custom Text Display Messages 2.69 Description You can select a text message that will display in the LCD of iPECS IP and LDP Phones when they call you.
  • Page 243 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Message 08 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS IP & LDP Phones To assign a Flex button for Display Messages {DISPLAY MESSAGE} button ...
  • Page 244 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Enter the Message contents, up to 24 characters using two (2) dial pad digits for each character. Press the [HOLD/SAVE] button, confirmation tone is received, your new Custom Text Display Message is stored and the station returns to idle.
  • Page 245 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Enter the Message contents, up to 24 characters. Press the [HOLD/SAVE] button, confirmation tone is received, the new Custom Message is stored and the station returns to idle.

  • Page 246: Prefix Dialing Table

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Prefix Dialing Table 2.70 Description The Prefix Dialing Table supports several features. On analog CO Lines, the table is used to determine the cost of the call. For ISDN Lines assigned Enblock dialing and SIP Trunks, Enblock dialing can be supported so that you don’t need to wait for the inter-digit time-out to send digits as a block to the ISDN or SIP service...

  • Page 247: Prepaid Call

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Prepaid Call 2.71 Description Prepaid refers to services paid for in advance.There are two kinds of prepaid call. One is CO prepaid call and the other one is Station prepaid call. If a CO line is configured to use prepaid call, the CO line is available for outgoing call until prepaid money becomes empty.When you make prepaid calls, the prepaid money is...

  • Page 248: Redundant System Processor For Ucp

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Redundant System Processor for UCP 2.72 Description The iPECS UCP system supports redundant processor operation. The redundant system processoris a hot standby processor. The LAN2 port of the master iPECS UCP moduleis connected directly to theLAN2 port of the standby UCP module for local redundancy, in which case the LAN2 ports may be connected over the LAN or WAN.
  • Page 249 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Web Admin. REDUNDANCY DATA  Redundancy Attributes CPU Redundancy Usage, Change Active UCP by Power Fail, Geographic Redundancy SYSTEM DATA  System Timers IP Watch timer Hardware ◼...

  • Page 250: Registration & Fractional Module Tables For Ucp

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Registration & Fractional Module Tables for UCP 2.73 Description Normally, local iPECS devices can register with the system only when the “RegistrationSwitch”, 3rd Dip switch on the UCP module, is ON. In this state, the system will allow any local iPECSdevice to register, providing a convenient “plug &...

  • Page 251: Remote Control From Mobile Phone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Remote Control from Mobile Phone 2.74 Description In addition to the call features available to your Mobile phone, you can control certain settings through your Mobile phone. The Mobile has access to the Remote Control menu shown below.
  • Page 252 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. NUMBERING PLAN  Remote MEX Control (PGM109-Button 16) STATION  Call Forward (PGM 111-Button 2)  VSF Access (PGM 113 Button 2) TABLES ...

  • Page 253: Ringing Line Preference

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Ringing Line Preference 2.75 Description When Ringing Line Preference is enabled, you answer incoming callsby lifting the handset or pressing the[SPEAKER] button. You may select a Line before lifting the handset or pressing the [SPEAKER] button, which will override Ringing Line Preference and connect you to the Line you selected.
  • Page 254 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Prime Line Immediately/Delayed ◼ Automatic Speaker Select Hardware...

  • Page 255: Speed Dial

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Speed Dial 2.76 2.76.1 Display Security Description Station and System Speed Dial numbers may be programmed so that the telephone number digits are not displayed on the LCD of iPECS IP and LDP Phones when the Speed Dial is selected.

  • Page 256: Speed Dial Pause Insertion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.76.2 Speed Dial Pause Insertion Description A pause dialing command may be inserted in a Station or System Speed Dial number. When encountered, the system will stop dialing the Speed Dial number for the assigned “pause” duration. You can insert multiple pauses into a Speed Dial number.

  • Page 257: Station Speed Dial

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.76.3 Station Speed Dial Description You can store commonly dialed numbers for easy access using Station Speed Dial. With the system, your station has access to 100 Speed Dial numbers each stored in a “bin”.
  • Page 258 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 iPECS IP Phones with 3-Soft buttons To dial using a Station Speed Dial using an LIP 8000/8000E/LIP-9000/1000i series phones with soft buttons Press the [SPEED] soft button.
  • Page 259 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ALPHANUMERIC DIAL-PAD ENTRIES Q – 72 A - 21 D - 31 Z – 94 B - 22 E - 32 . – 13 C - 23 F - 33 1 –...
  • Page 260 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ CO Line Flash Dial-by-Name ◼ ◼ Display Security ◼ Keypad Facility ◼ LNR (Last Number Redial) ◼ Dial Pulse to Tone Switchover ◼...

  • Page 261: System Speed Dial

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.76.4 System Speed Dial Description Commonly dialed numbers can be stored by the System Attendant or by the Administrator in Web Admin for easy access by stations allowed use of System Speed Dial bins.
  • Page 262 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial the Speed Dial bin number(eMG80/100:2000-4999 / eMG800: 2000-9999 / UCP: 20000- 31999). Press the Line button or dial the Line access code and Dial the number to be stored.
  • Page 263 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Speed Dial Access (PGM 112-Button 8) SYSTEM  CO Dial Tone Detect (PGM 160-Button 3) TABLES  System Speed Zone (PGM 232) Web Admin.

  • Page 264: System Speed Zone (Groups)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.76.5 System Speed Zone (Groups) Description System Speed Dial bins can be divided into zones or groups. iPECS systems have 10 zonesavailable. To access a SpeedDial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone.

  • Page 265: Flexible Speed

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.76.6 Flexible Speed Description System has the default range of speed code for individual Station speed and System speed codes. To lessen length of speed code for user’s convenience, system provides programmable options for selection of speed code range and length.To program/edit or dial speed code dial, the input of speed code should be in...
  • Page 266 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Type 5 000 - 099 100 - 999 Type 6 00 - 09 100 - 999 Type 7 00 - 09 10 - 99 Type 8...

  • Page 267: Station Call Coverage

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station Call Coverage 2.77 Description The Call Coverage feature permits your iPECS IP or LDP Phone to receive ring and answer callsdirected to a covered station. This feature is generally employed to allow a Secretarialanswering position to cover calls to other stations.
  • Page 268 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ When off-hook or in DND, the covering station will only receive a visual indication of the call from the LED of the {CALL COVERAGE} button and display, no off-hook ring is provided.

  • Page 269: Station Groups

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station Groups 2.78 Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types ofgroups can be defined:  Circular  Terminal ...
  • Page 270 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 An ACD supervisor can be assigned to monitor the group and act to oversee operations of thegroup. The ACD Supervisor can print group statistics and activate alternate routing as well asassist agents.
  • Page 271 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 call and plays the defined 1 announcement to the caller. The announcement mayprovide the caller with routing options for Caller Controlled Routing. The 1 announcementmay be “Guaranteed” meaning it will play in full before routing the call.

  • Page 272: Station Flexible Button Default Table

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station Flexible Button Default Table 2.79 Description When a station is registered, administrator can assign preset flexible button table to the station automatically by default. Operation Prepare default flexible button table for station in PGM “Flexible Button Defaults”.

  • Page 273: Smdr (Station Message Detail Recording)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SMDR (Station Message Detail Recording) 2.80 2.80.1 Call Cost Display Description Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of thecall.
  • Page 274 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. CO/IP  Metering Unit (PGM 142-Button 3) SYSTEM  SMDR Cost per Unit Pulse (PGM 177-Button 10)  SMDR Decimal Location (PGM 177-Button 11) ...

  • Page 275: Lost Call Recording

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.80.2 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 276 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ACCOUNT DIAL/CLI/CPN NUM STA CO TIME START DIAL/CLI/CPN NUM-1 COST CODE 100 01 03:32 16/05/02 15:30 H100 03:02  Call on CO Line 1 on May 16, 2002 at 3:30 pm placed on hold by station 100 for 3 minutes and 2 seconds had total duration of 3 minutes and 32 seconds.
  • Page 277 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  SMDR Attributes (PGM 177) Web Admin. SYSTEM DATA  SMDR Attributes Related Features ◼ Call Cost Display ◼ SMDR Call Records Traffic Analysis ◼...

  • Page 278: Smdr Call Records

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.80.3 SMDR Call Records Description SMDR (Station Message Detail Recording) provides detailed information on incoming andoutgoing calls. Assignable options in the system database permit recording of all external calls,all external outgoing calls or toll calls, calls that exceed a fixed duration and intercom calls.
  • Page 279 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 The SMDR record output for internal calls is as shown in the figure and explained in the chart below. ---- Site Name : ---------------------------------------------------------------------------- TIME START...
  • Page 280 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ A header, including the assigned “Customer Site Id” is output after two blank lines and is repeated every 66th line. ✓ The SMDR output is a simple ASCII stream of up to 80 characters per line.

  • Page 281: Smdr Enhanced Options For Internal Call

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.80.4 SMDR Enhanced Options for Internal Call Description Basically, for SMDR of internal call, unanswered call is printed and recorded without distinguishable information from an answered call.
  • Page 282 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 P.177 - SMDR ICM Ring Info = ON Show additional ringing time information. Distinguishes unanswered and answered call by TIME information. TIME information is talking duration, and it is 00:00:00 for unanswered call.
  • Page 283 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  SMDR Attributes (PGM 177)  SMDR ICM Ring Info (PGM 177-Button 24-20)  SMDR ICM CPN Info (PGM 177-Button 24-21) Web Admin.

  • Page 284: System Administration

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Administration 2.81 2.81.1 Keyset Administration Description The system database can be accessed and modified with the keypad and Flex buttons of aniPECS IP or LDP Phone.

  • Page 285: Multi-Level Admin Access

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.81.2 Multi-Level Admin Access Description Access to the Web Admin database is protected by password. Up to three (3) levels of access to thedatabase can be established by assigning a different password to each level.

  • Page 286: Web Administration

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.81.3 Web Administration Description The system database is accessed and modified via an iPECS IP or LDP Phone, the LAN interface, MODU, or anISDN BRI/PRI line. The LAN, MODU, ISDN access the system’s Web server, which deliversthe database as a set of Web pages to the user’s Web browser.
  • Page 287 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM  Web Server TCP Port (PGM 161-Button 14)  WEB Password Encryption (PGM 161-Button 15)  Admin Access Authority (Web only)  Web Login ID Usage (PGM 160-Btn24-Btn12) ...

  • Page 288: System Alarm

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Alarm 2.82 2.82.1 System Alarm Notification Description When an Alarm event is initiated, system serves several types of notification to:  Ring to multiple internal station users ...
  • Page 289 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.1.1 Alarm System Notification Internal Ring Alarm Type Internal Noti. Alarm Ring Internal Noti. Annc. No(0 or 1 – 200) Alarm1 OFF/ON Alarm2 OFF/ON Emergency OFF/ON (others …)
  • Page 290 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 External Ring Alarm Type External Noti. Annc. No (0 or 1 – 200) External Noti. Initial Delay= 0 or 1-3600 Alarm1 Alarm2 Emergency (others …) . . .
  • Page 291 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Paging Alarm Type Page Noti. Annc. No(0 or 1 – 200) Page Noti. Initial Delay= 0 or 1-3600 Alarm1 Alarm2 Emergency (others …) . . .
  • Page 292 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Page Noti. Page Repeat Count  Repeat count of paging  Total Play count: default(1) + repeat count(0-99) Page Noti. Page Repeat Interval  Interval of paging repeat Page Noti.
  • Page 293 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.1.2 Alarm To External Call SIP Station (Caller) Registration of a Third Party SIP Extension  License: “Third Party SIP Extension”  It is a virtual Extension without a physical phone ...
  • Page 294 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Scenario Priority (0-9)  ‘0’ is highest, ‘9’ is lowest priority  For single destination : anything of 0-9 (meaningless)  For multiple destinations for simultaneous ring : same priority value ...
  • Page 295 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.1.3 Alarm EmailSending Destinations (10 tables) Index Attributes Value Range E-mail Address Comment Service for Alarms . . . E-Mail Address  Mandatory input  Without this, no service Comment ...
  • Page 296 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.1.4 Alarm Paging Destinations (40 tables) Index Attributes Value Range Scenario Priority Page Zone Comment Retry on Busy Retry Count Retry Interval Weekday Service Time Service for Alarms .
  • Page 297 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Service for Alarms  Selection of alarm types to serve by this table  Mandatory input  Without selection of an alarm type, the alarm type is served...
  • Page 298 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.1.5 Scenario & Programming Internal Ring Alarm to internal ring serve Mandatory Programming  For all of alarm types to serve Alarm System Notification Internal Noti. Alarm Ring = ON...
  • Page 299 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Redundancy Data Redundancy Attributes(502)CPU Redundancy Usage = ON Change Active UCP By Power Fail = ON or Geographical Redundancy = ON  Slave/Act – Slave UCP is Activated Alarm(Internal Ring, Relay Contact Control, External Call, Paging) and Email ...
  • Page 300 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 External Ring Simple scenario with single destination Mandatory Programming  Input one of "Alarm To External Call" table Alarm To External Call Scenario Priority : anything from 0 to 9 (meaningless) Alarm To External Call...
  • Page 301 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Complex scenario with multiple destination including failover(busy/error/unanswered) Mandatory Programming  Input several "Alarm To External Call" tables Alarm To External Call Scenario Priority Each table should have same one of 0-9 for simultaneous ring Each table should have less priority (bigger value) than original for failover ring Alarm To External Call...
  • Page 302 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Paging Simple scenario with single page group Mandatory Programming  Assign a valid(recorded) announcement Alarm System Notification Page Noti. Annc. No (1-200)  Input one of "Alarm Paging" table Alarm Paging...
  • Page 303 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Alarm System Notification Page Noti. Page Repeat Interval Alarm System Notification Page Noti. Annc. Repeat Count Alarm Paging Retry on Busy (Yes/No) Alarm Paging Retry Count (1-9) Alarm Paging...
  • Page 304 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Email Sending Simple scenario with single email address Mandatory Programming  Input of SMTP Server System Data  System Attributes(P.160-161)  Common SMTP Attributes> SMTP Server IP Address System Data ...
  • Page 305 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 External Control Relay triggering Simple local system control (allocate one of External Control Relay port for Alarm Usage) Mandatory Programming  External Control Contacts(P.168)  select "Alarm" usage ...

  • Page 306: System Alarm Notification Stop

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.2 System Alarm Notification Stop Description Assigned stations receive the fault Alarm Signal, either a single tone burst repeated at 1-minute intervals or a continuous tone. The Alarm Signal may be terminated at the phone by dialing the Alarm Reset code or, if assigned, pressing the {ALARM RESET} button.
  • Page 307 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To stop alarm notification (At a CO called party – after answer the external alarm ring) Dial "alarm reset code” iPECS IP & LDP Phones To assign a Flex button as an {ALARM RESET} button to terminate the Alarm Signal ...
  • Page 308 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  SIP Registration Fault Notify Station (PGM 439-Web only) Web Admin. SYSTEM DATA  Alarm Attributes (PGM 163),  Alarm System Notification,  Alarm Relay TNET Access, ...

  • Page 309: System Alarm Announcement

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.3 System Alarm Announcement Description When an alarm ring is picked up by a internal station or external user, an audible message that alerts about the reason and related data is announced. This will help a user who received an alarm ring to do what and how to clear the status.

  • Page 310: Triggering Of External Contact Relay Port For Alarm

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.82.4 Triggering of External Contact Relay Port for Alarm Description By association an alarm type with an external relay port, system can control an external circuit connected to the relay.

  • Page 311: System Networking

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Networking 2.83 2.83.1 Centralized Control T-NET Description In a Centralized Control T-NET (Transparent Network), a central system controls all remote modules and terminals providing transparent networked access to all the features and functions of the central system as well as the resources connected to the system.
  • Page 312 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ Up to 100 local UCP modules can operate in local mode as part of a T-NET. ✓ You can set T-NET enable ON/OFF for using T-NET in local system.

  • Page 313: Distributed Control Network

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2 Distributed Control Network Description In the Distributed Control Network, each iPECS system maintains control over the devicesregistered to it. The networked systems communicate employing QSig over ISDN Lines or H.450 over IP Lines for basic networking capabilities and the proprietary iPECS protocol for the advanced networking features.
  • Page 314 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.1 Net Intercom Call Description You can place calls to stations connected to other networked systems. Station calls across the network are always terminated in the Tone Ring Intercom Signaling mode. Station calls are placed in the normal manner by dialing the desired station number or pressing a {Net-DSS} button.
  • Page 315 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Network Feature Code Table (PGM 325) Web Admin. NETWORKING DATA  Net Basic Attributes  Net CO Line Attributes  Net Numbering Plan Related Features ...
  • Page 316 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.2 Net Call Transfer Description An active call, internal or outside, can be transferred to other stations across the Distributed Network. Calls can be transferred across the network employing screened or unscreened transfer in the same manner as a transfer within a system and is transparent to the user.
  • Page 317 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To transfer an active call with Unscreened Call Transfer Momentarily depress the hook-switch. Dial the Station number to receive the transfer. Hang-up to complete the transfer.
  • Page 318 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.3 Net Call Identification Service Description When Calling Name Identification Presentation (CNIP) and Connected Name Identification Presentation (CONP) are enabled, the station name is provided as the caller identification received and displayed at a station receiving a call from a Networked station.
  • Page 319 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.4 Network Call back (Call Completion) Description When you call a networked station that is busy, you can leave a Call Back request. When the busy station returns to idle, you will receive a Call Back from the system.
  • Page 320 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Net CO Line Attributes  Net Numbering Plan Related Features  Call Transfer, Station  Net Call Transfer Hardware...
  • Page 321 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.5 Net Call Camp-On (Call Offer) Description When calling to a networked station that is busy, you may camp a call on to the called station. The called station receives a camp-on tone and the [HOLD/SAVE] button LED will flash.
  • Page 322 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Hardware 2.83.2.6 Net Conference Description You can join stationsand outside Lines from other networked systems to a conference call with other stations or CO lines. Operation iPECS IP &...
  • Page 323 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Networking Basic Attribute (PGM 320)  Networking CO Line Attribute (PGM 322)  Network Numbering Plan Table (PGM 324)  Network Feature Code Table (PGM 325) Web Admin.
  • Page 324 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.7 Net Station Message Waiting Description When a called station does not answer or is in DND, you can activate a Station Message Wait indication to request a Call Back.
  • Page 325 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone) To leave a Message Wait, while receiving ring back tone or no response on a call announce Momentarily press the hook switch. Dial “*556”, Activate Message Wait/Call Back code.
  • Page 326 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.8 Net Call Forward Description A user can forward (send) their calls to another station, Station Group or a user’s VMIB mailbox across the private network. The user may forward all calls immediately, if the user does not answer the call or if the station is busy.
  • Page 327 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone) To activate Call Forward,(Unconditional, Busy, No Answer, or Busy/No Answer) Lift the handset to receive dial tone. Dial “*554”, Call Forward code. Dial desired Call Forward code (“1”~“4”).
  • Page 328 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. NETWORKING DATA  Net Basic Attributes  Net Supplementary Attributes  Net CO Line Attributes  Net Numbering Plan Related Features ◼ Call Forward ◼...
  • Page 329 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.9 CO Transit-In Description When a DID call is received by a networked system, the system will attempt normal DID call routing. The ICLID table is examined, followed by the MSN table, then the defined DID number conversion is completed.
  • Page 330 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.10 CO Transit-Out Description CO Transit-Out increases efficiency of Lines and reduces call costs by routing outgoing calls to the nearest appropriate point in a network of systems. At one system you can dial the appropriate Line access code for Lines in the remote system.
  • Page 331 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. NETWORKING DATA  Net Basic Attributes  Net CO Line Attributes  Net Numbering Plan Hardware...
  • Page 332 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.11 BLF Presentation Description When systems are networked, the status of stations in one system can be displayed at stations of other systems in the network. The LED of a {Net DSS} button provides the BLF (idle or busy) indication for the assigned station.
  • Page 333 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. NETWORKING DATA  Net Basic AttributesCNIP Enable, CONP Enable  Net Supplementary AttributesTCP/UDP Port for BLF,BLF Manager IP Address, Duration of BLF State ...
  • Page 334 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.12 Centralized Attendant Service(CAS) Description Calls can be routed over the network to the Attendants of another system to provide Centralized Attendant Service (CAS). A local System Attendant can route local Attendant calls to the Central Attendants by activating Attendant DND.
  • Page 335 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  DID/DISA Destination Hardware ◼ iPECS IP or LDP Phone...
  • Page 336 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.13 Centralized Voice Mail Description An external Voice Mail may be attached to a system in a network to provide centralized Voice Mail services to the stations of all systems in the network. Calls are passed to this central VM over the network to the Network VM Hunt Group assigned of the central iPECS system.
  • Page 337 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.83.2.14 Networked System Paging Description You may have access to the Page Zones of other systems in the network. A warning tone is provided, if assigned in the networked system, and then you are connected to the PageZone. The conditions such as Page Time-out of the networked system will apply to your page.
  • Page 338 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ You can page within a networked system without lifting the handset. Programming Keyset Admin. NETWORKING DATA  Net Basic Attributes  Net CO Line Attributes ...

  • Page 339: System Scenario Call Routing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Scenario Call Routing 2.84 Description In addition to other routing, the system can be configured to route incoming calls based on scenarios. Scenarios can activate automatically or a group of scenarios can be activated manually by the Attendant.
  • Page 340 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM DATA  System Call Routing STATION DATA  Station ICM Group CO LINE DATA  CO Tenancy Group Related Features ◼ Day/Night/Timed/Scenario Ring Mode...

  • Page 341: Traffic Analysis

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Traffic Analysis 2.85 Description The iPECS monitors, stores and periodically or upon request outputs various traffic statisticscovering system resources. The output from the system can be used to: ...
  • Page 342 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Press the [HOLD/SAVE] button. To print a traffic report Press the [TRANS/PGM] button. Dial the report code, “0121 & 0124” – “0129”. 0121 All Summary Traffic Reports...

  • Page 343: Traffic Analysis, Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.85.1 Traffic Analysis, Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants. The report outputsperiodically or the Attendant requests output of the report for a defined Analysis period. Thefollowing is a sample report and description of the report fields.
  • Page 344 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  RS-232 Port Settings (PGM 174)  Print Port Selections (PGM 175) Web Admin. SYSTEM DATA  RS-232 Port Settings  Print Port Selections Related Features ◼...

  • Page 345: Traffic Analysis, Call Reports

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.85.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. The Hourly Call Report covers hourly-completed call activity for the selected Analysis period.The report indicates the number of completed calls for each hour during the Analysis period asshown below.

  • Page 346: Traffic Analysis, H/W Usage

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.85.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resourcessuch as the Voice Mail as shown in the following sample report.

  • Page 347: Traffic Analysis, Line Reports

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.85.4 Traffic Analysis, Line Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basisfor allLine Group activity. The following provides a sample report and description of the majorfields in the report.
  • Page 348 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  RS-232 Port Settings (PGM 174)  Print Port Selections (PGM 175) Web Admin. SYSTEM DATA  RS-232 Port Settings  Print Port Selections Related Features ◼...

  • Page 349: Universal Night Answer (Una)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Universal Night Answer (UNA) 2.86 Description UNA (Universal Night Answer) allows you to be alerted over an external loud bell and answer defined outside calls by dialing the UNA code.

  • Page 350: Wake-Up Alarm, Enhanced

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Wake-Up Alarm, Enhanced 2.87 Description If permitted in the system database, you can set up to five (5) Wake-up or alerting time. When a time is reached, the system will signal your station with an audible and visual signal.
  • Page 351 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 iPECS IP & LDP Phones To register wake-up time alarm from a Station, perform the following steps Press the [TRANS/PGM] button. Dial “41”, the code for setting the Wake-up Alarm.
  • Page 352 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ If you have all five Wake-up Alarms set, the Attendant cannot set a Wake-up alarm for you. When the Attendant sets an alarm you it is assigned to the lowest Wake-up Alarm index number (1-5) available for the station.

  • Page 353: Wake-Up Alarm, Standard

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Wake-up Alarm, Standard 2.88 Description The standard Wake-up Alarm feature allows you or an Attendant to set a Wake-up alarm or desired time to be alerted.
  • Page 354 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To erase Wake-Up Press the [TRANS/PGM] button and Dial “42”, the Erase Wake-up code. Press the [HOLD/SAVE] button. SLT(Single Line Telephone) To register Wake-Up Lift the handset and Dial “*561”, the SLT(Single Line Telephone) Programming code, confirmation tone is heard.
  • Page 355 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Wake Up Announcement (PGM 114-Button 24-6) Web Admin. STATION DATA  VM Attributes Wake-Up Announcement SYSTEM DATA  New 5 Wake Up Usage: OFF Related Features ◼...

  • Page 356: Web Call Back

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Call Back 2.89 Description The Station User Web portal incorporates a Web Call Back feature. In the portal, you may be permitted to request the system to establish a telephone call between two telephone numbers. The call is subject to the dialing restrictions of the station number associated with the portal access.

  • Page 357: Zone Management

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Zone Management 2.90 2.90.1 Holiday Assignment Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for eachZone). Devices in a Zone follow the holiday and vacation assignments of the zone.

  • Page 358: Remote Devices

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.90.2 Remote Devices Description Remote devices, in particular those not reachable by the system, are managed by groupingdevices with similar characteristics in a Zone. Placing devices into Zones simplifiesmanagement allowing definition of common characteristics to the devices within the zone.
  • Page 359 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Zone Attributes  Zone RTP Relay Group  Inter-Zone Attributes  Zone Holiday Assignment Hardware...

  • Page 360: Flexible

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Flexible Page Feature 2.91 2.91.1 Flexible Page Codes Description For What ? Extended Page Codes Number of Codes are 50 Access Code : prefix(numbering plan) & suffix(01 – 50) Flexible Page Zone Page Zone assignment (Internal / External / Internal &...
  • Page 361 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Stop/Cancel Page initiated by Anybody : Flexible Page Prefix & ’**’ (ex. *74**) ✓ Page Stop/Cancel Privilege Station Data > Terminal Attributes(112) > Allow to Stop - Flexible Paging : “Not Allow to Stop”...
  • Page 362 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Data > Flexible Page Feature> Name Subject (Identity) of the Page ✓ Paging display on paged station : “[name] FROM XXXX” Example) Name = “Help Request”...
  • Page 363 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Announce Play Related Attributes Annc. No System Announcement # recorded If not available or not recorded then page is not initiated Page Repeat Count How many time to repeat the announce page Page …...
  • Page 364 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Retrial on No-Member Error Tone Display “NOT EXISTED PAGED STA” User hang up and retry later by user Announce Play Retrial on Busy Automatic retrial by system internally...
  • Page 365 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Being paged station of Silent Message Paging state : being paged state LCD : “[name] FROM XXX” or “[subject] FROM XXX” Got SMS Message : [Message] Flashing ON...
  • Page 366 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Silent Text Messages Related Features ◼ Authorization Code ◼ Paging, Emergency Paging ◼ Page Zone Hardware...

  • Page 367: Silent Text Messages

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 2.91.2 Silent Text Messages Description Pre-defined silent text messages to serve by SMS sending when user conduct a Silent Paging. 60 messages in System Data > Silent Text Messages.
  • Page 368 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial “Flexible Page Prefix Code + **” to Cancel/Stop a page initiated by ‘All’ (ex. *74**) Need Permission to Allow Cancel/Stop by above codes Station Data > Terminal Attributes(P.112) > Able to Stop - Flexible Paging...

  • Page 369: Intercom

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Barge In Description Barge in permits authorized extensions to intrude into other existing outside or intercom calls. When you intrude on an existing call, a Conference is established with you (the supervisor) and the parties on the existing call.
  • Page 370 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ The Barge-In supervisor phone display will indicate the Id of the connected parties prior to the Barge-in operation. ✓ If ‘Privacy’ option is ON, then any person could not barge-in to the station.

  • Page 371: Direct Station Selection/Busy Lamp Field (Dss/Blf)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Direct Station Selection/Busy Lamp Field (DSS/BLF) Description You can assign Flex buttons on iPECS IP and LDP Phones, or DSS Consolesto provide one-button calling to another station and the button LED indicates the status of the station.

  • Page 372: Intercom (Icm) Call

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom (ICM) Call Description A non-blocking ICM is available to all stations only in UCP system. You may place an intercom callto other stations in the system by dialing applicable digits as defined in the Station NumberingPlan.
  • Page 373 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION DATA  Common Attributes Prime Line SYSTEM DATA  System Timers ICM Dial Tone Timer, Inter Digit Timer Related Features Intercom Signaling Mode ◼...

  • Page 374: Intercom Call Hold

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Call Hold Description While on an active Intercom (ICM) call, using aniPECS IP or LDP Phone you can place the call on hold. The heldstation will receive the assigned Music-on-Hold.

  • Page 375: Intercom Caller Controlled Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Caller Controlled Signaling Description You can change the signaling mode of an Intercom (ICM) call from Tone ring to Voice announceor Voice announce to Tone ring.

  • Page 376: Intercom Lock-Out

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Lock-Out Description If you take no action after going off-hook for the Dial Tone timer or fail to dial anadditional digit within the Inter- digit timer, you will receive error tone for 30 seconds andbe placed out-of-service (locked-out).

  • Page 377: Intercom Step Call

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Step Call Description When busy tone is received on a dialed Intercom call, you may place a call to anotherstation by dialing the last digit of the station number. The system replaces the last digit of thepreviously dialed busy station with the dialed digit and places an Intercom call to the newstation number.

  • Page 378: Intercom Tenancy Group

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Tenancy Group Description Stations in the iPECS are assigned to an Intercom Tenancy Group. Stations ina group are allowed or denied the ability to place intercom calls to stations in other groups ona group-by-group basis.
  • Page 379 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Weekly Time Table (PGM 233) Web Admin. STATION DATA  Common Attributes  ICM Tenancy Group Number  Station ICM Tenancy Group CO LINE DATA ...

  • Page 380: Intercom Transfer

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Transfer Description You can transfer an active Intercom call to other stations in iPECS system. Intercom callscan be transferred after announcing the call (screened) or without announcing the call(unscreened).
  • Page 381 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ If the receiving station is busy, the transferring station may camp the call on to the busy station, see Camp-On. ✓ A station in DND or out-of-service cannot receive a transfer, and such attempts will result in error tone.

  • Page 382: Message Wait/Call Back

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Message Wait/Call Back 3.10 Description When user presses Message button, various message types that system supportsactivated or retrieved. The message type is as below.  Internal Call Back.
  • Page 383 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Users can choose each missed call, check detail information or call back to missed number. 18/04 05:50 ? STA 1001 19/04 13:20 ? Mr. James 20/04 14:10 ? 0314504629 The stations without 3 soft button, the first CLI message is displayed.

  • Page 384: Message Wait Reminder Tone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 3.10.2 Message Wait Reminder Tone Description In addition to the [MESSAGE/CALL BACK] button LED, iPECS IP and LDP Phones can be sent a notice as a periodic reminder tone or voice prompt to you of message waits in queue.

  • Page 385: Short Message Service (Sms)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 3.10.3 Short Message Service (SMS) Description The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS IP and LDP Phones equipped with a display as well as UCS Client and WLAN Phone.
  • Page 386 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial the message using two digits for each character as shown in the table below, use the [REDIAL]button to delete a character. Q – 72 A - 21 D - 31 Z –...
  • Page 387 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ The system can store up to 10 received SMS messages and 1 sent SMS message for a station. ✓ Once the received message storage capacity is reached, additional incoming SMS messages are ignored.

  • Page 388: Internal Call Back

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 3.10.4 Internal Call Back Description Internal Call Back is two types.  Leave Call Back number to called station - when a called station does not answer or is in DND, by pressing Message button, user can leave his number to the called station to request a Call Back.
  • Page 389 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To delete the first Message Wait from the list Press the “*” button or [DELETE] soft button. SLT(Single Line Telephone) To leave a Message Wait, while receiving ring back tone or no response on a call announce Momentarily press the hook switch.
  • Page 390 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. SYSTEM  Message Reminder Tone Timer (PGM 181-Button 8) Web Admin. SYSTEM DATA  System Timers  MSG Wait Reminder Tone Timer Related Features ◼...

  • Page 391: Paging

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Paging 3.11 3.11.1 Internal/External & All Call Page Description If your station is permitted to access page facilities, you can connect and transmit voice announcements to any or all of the systems Internal/External Page zones.
  • Page 392 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To queue for a page when busy tone is received Dial “*556”, Activate Message Wait/Call Back code. Replace the handset returning to idle. Conditions ✓ Stations, which are denied access to paging, will receive error tone when any Page Access code is dialed.
  • Page 393 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  External Control Contacts (PGM 168)  Paging Timeout Timer (PGM 181-Button 9) Web Admin. STATION DATA  Common Attributes Page Access  Internal Page Zone, Lift Handset for Page SYSTEM DATA ...

  • Page 394: Meet Me Page

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 3.11.2 Meet Me Page Description During a Page, you may request another user respond to the Page and “Meet” you by dialing the Meet-Me code. When the party dials the Meet-Me code, the page is terminated and an intercom call is connected between you and the party.Flexible buttons of iPECS IP and LDP Phones may be assigned as a {Meet Me...

  • Page 395: Sos Paging

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 3.11.3 SOS Paging Description A System announcement can be recorded and then used a page announcement. A Flex button of an iPECS IP or LDP phone is required.

  • Page 396: Push To Talk Paging

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Push to Talk Paging 3.12 Description Each iPECS IP, LDP and WLAN Phone can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups.
  • Page 397 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ Conditions associated with Internal/External & All Call Page apply to Push-to-Talk paging. ✓ To access PTT paging, the station must be permitted access to system paging and assigned to one or more PTT groups..

  • Page 398: Emergency Page

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Emergency page 3.13 Description If a station makes a Emergency page, the station can page to not only idle stations and external page ports but also talking stations.

  • Page 399: Outside (Co/Ip)Lines

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside (CO/IP)lines Auto Fault Detection and Recovery Description If the system detects a Line fault ona PRI Line or SIP Trunk,the Line/Trunkis placed in an Out-Of-Service state and temporarily placed it in the unused Line group.

  • Page 400: Caller Id Mode

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Caller ID Mode Description The Caller ID signals for analog CO Lines varies from region to region. To support these differences, each analog CO Line is assigned the type of Caller Id signal provided from the CO Line. The Caller Id signal type can be configured as: ...

  • Page 401: Co Line Flash

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 CO Line Flash Description Analog CO Lines recognize a brief open or ground connection, “Flash”, as a request for new dial tone. When used behind a PBX, a Flash is often used to activate a PBX feature or call transfer.

  • Page 402: Co Line Release Guard Time

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 CO Line Release Guard Time Description To assure that the service provider’s switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO Lines in a busy state after release of theLine.

  • Page 403: Co Line Ring Detect

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 CO Line Ring Detect Description The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 404: Dial Pulse Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial Pulse Signaling Description An analog CO Line can be configured to send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio.

  • Page 405: Direct Inward Dialing (Did)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Direct Inward Dialing (DID) Description A carrier service, known as Direct Inward Dial (DID), sends digits to the system so that the call may be routed directly to a specific station or system facility.
  • Page 406 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  DID/DISA Error Destination (PGM 167-Button 2)  DID/DISA No Answer Destination (PGM 167-Button 3)  DID/DISA No Answer Timer (PGM 181-Button 2) TABLES  Customer Call Routing Tables (PGM 228) ...

  • Page 407: Digit Conversion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Digit Conversion Description When you place a call, the digits you dialare compared with the Digit Conversion Table. If a match is found, the digits are converted as defined in the table. Within the table are 15 sub-tables with up to 200 entries of up to sixteen digits for each sub-table for eMG80/100.

  • Page 408: Direct Inward System Access (Disa)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Direct Inward System Access (DISA) Description Each outside Line may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features.
  • Page 409 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ LEDs associated with the DISA Line appearance will provide normal status indications at all stations except the Attendants. The LED for the Line at an Attendant will flutter at 240 ipm when busy.

  • Page 410: Dtmf Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 DTMF Signaling 4.10 Description Dual Tone Multi-Frequency (DTMF) signals are used with Lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.

  • Page 411: Ip Address Dialing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP Address Dialing 4.11 Description If allowed, you can place calls using an IP path. The system accepts user dialed digits as the IP address for the called party.

  • Page 412: Ip Trunking

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP Trunking 4.12 4.12.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol.
  • Page 413 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION DATA  Station IP Attributes BOARD BASEDDATA  H.323 VoIP Attributes CO LINE DATA  Common Attributes CO/IP Group  VoIP Attributes CO VoIP Mode H.323 DATA...

  • Page 414: Sip Trunk Service

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.12.2 SIP Trunk Service Description When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol. This permits the VoIP channel to connect to external SIP networks for call services.

  • Page 415: Voip Sw (Soft Voip Channel) For Ucp

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ◼ H.323 v4 Service Hardware ◼ SIP Trunk ◼ VOIP SW (Soft VOIP channel) for UCP 4.12.3 VOIP SW (Soft VOIP channel) for UCP Description VOIP SW is virtual channel. It has no Hardware. It can be installed according to VOIPCL8 license in UCP100/600.

  • Page 416: Ip Wan Dialing After Answer

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP WAN Dialing after Answer 4.13 Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol based on the system programming.

  • Page 417: Isdn (Integrated Service Digital Network)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ISDN (Integrated Service Digital Network) 4.14 Description The iPECS system supports both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) ISDN circuits. The ETSI 30B+2D channel configuration is supported through switcheson the PRIU Interface board to select E1 digital Line operation or PRI ISDN operation.
  • Page 418 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Operation System Operation of this feature is automatic. iPECS IP & LDP Phones To program {CLIR} button  [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “81” + [HOLD/SAVE] To program {COLR} button ...

  • Page 419: Isdn Aoc (Advice Of Charge)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.14.2 ISDN AOC (Advice of Charge) Description When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS IP and LDP Phones and include the AOC in SMDR records. AOC is implemented in accordance with ETSI ISDN AOC Specifications.

  • Page 420: Keypad Facility

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.14.3 Keypad Facility Description The ISDN Keypad Facility Information Element (IE) may enable the user to activate certain ISDN services (e.g. Off-Net Forward). To access this facility, the station must be enabled and have a {KEYPAD FACILITY} Flex button.

  • Page 421: Multiple Subscriber Number (Msn)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.14.4 Multiple Subscriber Number (MSN) Description Up to eight (8) Subscriber Numbers (telephone numbers) can be servedbya Basic Rate Interface allowing Direct-Dial-In call delivery. This “Sub-Address” information is included as digits in the Called Party Number Information Element.When the MSN or Sub-address information is received, the system references the MSN Table for an index to the Flexible DID Table, which determines call routing.
  • Page 422 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  MSN Wait (PGM 114-Button 12)  Flexible Button Assignment (PGM 115) CO/IP  CO/IP Attributes III (PGM 143) ISDN/ICLID  ISDN Attributes (PGM 200) ...

  • Page 423: Isdn Supplementary Services

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ISDN Supplementary Services 4.15 In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below.
  • Page 424 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ ISDN Supplementary Services Hardware ISDN Line ◼ ◼ iPECS IP or LDP Phone...

  • Page 425: Isdn Malicious Call Id Request

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 4.15.2 ISDN Malicious Call ID Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the Calling Line ID (CLID) from the ISDN. The CLID is saved and output in the SMDR call record. Malicious Caller Id is activated during an ISDN call and requires a {MCID REQUEST} Flex button to access the feature.

  • Page 426: Line Monitor

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Line Monitor 4.16 Description When a Line is configured in the system and the system determines that the service provider connection is lost, the Line is placed in an Out-of-Service condition. In this state, the Line cannot be employed for an outgoing call but incoming calls operate normally.

  • Page 427: Multiple Calling Line Id

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Multiple Calling Line ID 4.17 Description Using an ISDN Line, sending your Id (telephone number) to the other party is referred to as Calling Line Id Presentation (CLIP) or Connected Line ID Presentation.
  • Page 428 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION DATA  CLI Attributes Station CLI 1-5 CO LINE DATA  CID/CPN Attributes COLP & CLIP Table Index  Type of Number for Calling Party Info...

  • Page 429: Outside Line Groups

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Groups 4.18 Description The outside Lines, in the system can be placed together into groups for assigning access by stations and common access dial codes as well as to separate the type of Line (analog, digital or IP). There are 20 Line groups in eMG80/100 and there are 200 Line groups in eMG800/UCP.

  • Page 430: Outside Line Preset Forward

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Preset Forward 4.19 Description Each outside Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the Line will be routed to the defined Forward destination. At expiration of the Preset Forward timer, the call forwards to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 431: Outside Line Ring Assignment

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Ring Assignment 4.20 Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified Lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 432: Private Line

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Private Line 4.21 Description YouriPECS IP or LDP Phone can be assigned exclusive use of one or more outsideLines. These “Private” lines are assigned to a special Line Group (group 00). To use a Line from this group, your phone must be assigned a Flex button for the outside Line appearance.
  • Page 433 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Hold ◼ Call Forward Executive/Secretary Forward ◼ Call Forward, Preset ◼ Hardware ◼ iPECS IP and LDP Phones...

  • Page 434: Ipecs Phone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 iPECS phone Answering Machine Emulation Description When a call is sent to a Voice mailbox, the associated station can be assigned to notify you and allow you to screen the call.
  • Page 435 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. NUMBERING  AME Feature (PGM 109-Button 2) Web Admin. SYSTEM ID & NUMBERING PLANS  AME Feature Related Features ◼ External Auto Attendant/Voice Mail ◼...

  • Page 436: Auto Release Of [Speaker]

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Auto Release of [SPEAKER] Description After completion of certain features, the [SPEAKER] button turns off automatically, returning the iPECS IP or LDP Phone to idle. Operation System Auto Release of the [SPEAKER] button operation is automatic.

  • Page 437: Automatic Speaker Select

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Speaker Select Description The iPECS IP and LDP Phones programmed for Auto Speaker Select can access an outsideLine or an internal call by pressing the appropriate button without the need to lift the handset or press the[SPEAKER] button.

  • Page 438: Background Music (Bgm)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Background Music (BGM) Description The iPECS IP and LDP Phones can receive audio, generally music, from an internal or external source while idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 439 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 05 – SLT(Single Line Telephone) MOH 2 06 – SLT(Single Line Telephone) MOH 3 07 – SLT(Single Line Telephone) MOH 4 08 – SLT(Single Line Telephone) MOH 5 09 –...
  • Page 440 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ MOH (Music-On-Hold) Internal/External & All Call Page ◼ Hardware ◼ An external music source properly connected to the KSU or UCP, refer to the iPECS Hardwar...

  • Page 441: Call Log Display

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Log Display Description Using aniPECS Phone with 3-Soft buttons, you can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.
  • Page 442 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Operation iPECS IP & LDP Phones To assign a {CALL LOG} button  [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “57” + [HOLD/SAVE] To access the Call Log menu Press the {CALL LOG} button.

  • Page 443: Call Profile Routing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Profile Routing Description Call Profile Routing is an extension of the Station ICR feature. You can configure and assign up to ten (10) scenarios to each of the three (3) Call Profiles. Then you can activate a Call Profile to route your calls.
  • Page 444 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 To activate ICR Call Forward Lift the handset or press the [SPEAKER] button to receive a dial tone. Press the [FWD] button. Dial the desired Call Forward code (0-4).
  • Page 445 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Station ICR Scenario Destination  Station ICR Scenario Scenario Priority  Station ICR Scenario Forwarding from NET Call  Station ICR Scenario Call Profile Table Index ...

  • Page 446: Call Wait For Internal & External Calls

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Wait for Internal & External calls Description Internal/external calls can be waited without busy if there are available associated flexible buttons. The indication of LED on button is blinking, the caller name/number is displayed on LCD, and Audible Muted(Off Hook) Ring (or Tone) will be heard .
  • Page 447 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Introduction of various types of call-queuing(incoming/making /talking/held call) buttons DSS button Assignment of a specific station number Call-queuing from/to the specific station number Presence of the station status...
  • Page 448 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Dial activate/deactivate code, “0: Off”, “1:For External/Internal”, “2:For External”, or “3: For Internal” respectively. To assign a {U-Loop} button  [PGM] + flexible button + Call-coverage numbering plan + My station number.
  • Page 449 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 LED Flashing Talking/Making : Green Steady Held : Green Normal-Flash Held Recall : Green Fast-Flash, or Red Fast-Flash to distinguish from 1 waiting’ Red Normal-Flash Incoming Waiting :...
  • Page 450 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 An incoming internal call. The call is acceptable if there is appropriate DSS button or an idle Unified-LOOP button. Via DSS button first if there is associated DSS button.
  • Page 451 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM DATA  DID/DISA Destination  System Timers DID/DISA No Answer Timer Related Features ◼ Direct Inward System Access (DISA) ◼ Direct Inward Dial (DID) ◼...

  • Page 452: Dnd -One-Time Dnd

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 DND –One-Time DND Description While on a call, if you wish not to be interrupted by another call,pressing the DND button will activate One-time DND. For the duration of the active call your phone will be in DND. One-time DND can be activated while you are on a call and receiving ring for a new call.
  • Page 453 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION DATA  Common Attributes DND, Call Forward  Preset Call Forward Transfer to Mail box SYSTEM DATA  System Timers Call Forward No Answer Timer Related Features ◼...

  • Page 454: Flex Button Direct Speed Dial Assignment

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Flex Button Direct Speed Dial Assignment Description You may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin.

  • Page 455: Flexible Led Flash Rates

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Flexible LED Flash Rates 5.10 Description The flash rates used with the various buttons on the iPECS IP and LDP Phones can be adjusted on a system wide basis to meet your needs.

  • Page 456: Group Listening

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Group Listening 5.11 Description The iPECS IP and LDP Phones have a built-in speaker. If allowed, you may employ the speaker to monitor a call while using the handset to converse with the outside party.

  • Page 457: Intercom Signaling Mode

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intercom Signaling Mode 5.12 Description You can set the signaling you receive when youriPECS IP and LDP Phonereceives an incoming ICM calls while the station is idle. There are three signaling modes available.

  • Page 458: Microphone Mute

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Microphone Mute 5.13 Description You can turn off the microphone of your iPECS IP or LDP Phone, which will stop audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”.

  • Page 459: Off-Hook Signaling

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Off-Hook Signaling 5.14 Description When you receive a call while you are on an active call, you will receive the assigned Off-hook signals. For ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received. For outside calls, you will receive a muted ring or a single tone burst.

  • Page 460: On-Hook Dialing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 On-Hook Dialing 5.15 Description Using your iPECS IP or LDP Phones equipped with a Speakerphone, you can place as well as receive calls while the handset is on-hook. With Automatic Speaker Select, you need not press the speaker button to initiate a call, simply dial the number or press a button to activate the Speakerphone is automatically.

  • Page 461: Outside Line Name Display

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Outside Line Name Display 5.16 Description When you receive or place and outside call, the Line number is displayed in the LCD. If the Line is assigned a name and Name display is enabled, the Line name is displayed instead of the number.

  • Page 462: Prime Line Immediate/Delayed

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Prime Line Immediate/Delayed 5.17 Description When you go to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a different pre-assigned system resource (Prime Line).
  • Page 463 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Prime Line setting (PGM 113-Button 7)  Idle Line Selection (PGM 121) SYSTEM  Prime Line Delay Timer (PGM 182-Button 6) Web Admin.

  • Page 464: Ring Tone Selection And Download

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Ring Tone Selection and Download 5.18 Description You can select one of Ring tones so that the iPECS IP Phone ring can be distinguished from other nearby phones.

  • Page 465: Save Number Redial (Snr)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Save Number Redial (SNR) 5.19 Description The last dialed number on anoutside call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until you request a new number be stored.

  • Page 466: Serial Dss/Blf Console

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Serial DSS/BLF Console 5.20 Description The iPECS IP & LDP Phones can be connected to a DSS/BLF Console to provide additional Flexible button for your use. This can be particularly useful for an Attendant or Secretarial answering position.
  • Page 467 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ The maximum number of Serial Consoles supported in an eMG80/100 system is 100 and no more than 60 can be the LSS model and in eMG800/UCP system is 500 and no more than 200 can be the LSS Model.
  • Page 468 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. STATION DATA  Terminal Attributes Serial DSS Usage  Flexible Buttons LSS Label Hardware ◼ iPECS IP & LDP Phone with Serial DSS/BLF Console...

  • Page 469: Silent Text Message

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Silent Text Message 5.21 Description Silent Text Messaging is used to respond to aVoice Over call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or the[DND] button.

  • Page 470: Speakerphone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Speakerphone 5.22 Description Your iPECS IP or LDP Phone is equipped with speakerphone circuitry enabling the telephone to be used hands-free in two-way conversations. Operation iPECS IP & LDP Phones To activate the speakerphone Press the [SPEAKER] button, [SPEAKER] LED lights steady.
  • Page 471 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Related Features ◼ Mute Group Listening ◼ ◼ Automatic Speaker Select ◼ Headset Compatibility Hardware ◼ iPECS IP or LDP Phone...

  • Page 472: Station Flexible Buttons

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station Flexible Buttons 5.23 Description The iPECS IP and LDP Phones incorporate a field of “Flex” buttons as well as the fixed feature buttons.The Flex buttons are assigned in the system database to access features, functions and resources of the system and Telephone number.
  • Page 473 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Conditions ✓ The {LOOP} and {POOL} buttons provide a status indication for the call as long as the station has supervisory control. ✓ If there is no available {LINE},{LOOP} or {POOL} button for a call, the station will not ring for an incoming outside call;...

  • Page 474: Station Individual Call Routing (Icr)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station Individual Call Routing (ICR) 5.24 Description Station ICR is an extension of Call Forward that permits you to establish scenarios to route your incoming calls. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to your desired destination.
  • Page 475 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Press the [HOLD/SAVE] button to store the scenario. To activate ICR Call Forward Lift the handset or press the [SPEAKER] button to receive a dial tone.

  • Page 476: Station User Programming& Codes

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Station User Programming& Codes 5.25 Description You can program an array of functions and features, access status information and assign special features codes to Flex buttons of your iPECS IP or LDP Phone. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 477 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 First top-level Menu selection [1] RING/NEWKEYSET [2] COS Under selection [1] Ring, select 1~5 as below [1] STA RING TYPE [2] CO RING TYPE [3] ANSWER MODE...
  • Page 478 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 [9] REGISTER MOBILE-CLI [0] VM MOBILE NOTIFY Under selection [4] WAKE UP TIME select 1~2 as below [1] SET WAKE UP TIME [2] WAKE UP DISABLE...
  • Page 479 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Under selection [*] SYSTEM, access Admin [#] ENTER ADMIN [6] SET FORCED FWD DEST [7] FORCED FWD TO DEST [8] REGISTER BLUETOOTH [9] BLUETOOTH USAGE [0] HOTDESK LOGIN...

  • Page 480: Two-Way Record

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Two-Way Record 5.26 Description With your iPECS IP or LDP Phoneyou can record any active conversation to your Voice Mail mailbox or to the hard disk drive of an iPECS UCS Client.
  • Page 481 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ With the Feature Server or integrated VM, internal calls can be recorded as well as external calls. ✓ Use of this feature when the Two-Way Recording Warn Tone is disabled may be interpreted as a violation of federal, state, or local laws, and an invasion of privacy.
  • Page 482 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM DATA  System Attributes Record Warning Tone Related Features ◼ External Auto Attendant/Voice Mail Integrated Auto Attendant/Voice Mail ◼ ◼ Conference ◼ Conference Group ◼...

  • Page 483: Voice Over

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Voice Over 5.27 Description Using an iPECS IP or LDP Phone while you are off-hook on a call (internal or outside), you may receive a voice announcement through the handset receiver with the existing call.
  • Page 484 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Voice Over (PGM 113-Button 6) Web Admin. STATION DATA  Common Attributes Voice Over Related Features ◼ Call Waiting/Camp-On ◼ Group Listening ◼...

  • Page 485: Phone Lock/Unlock

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Phone Lock/Unlock 5.28 Description For What ? Protect a phone from normal call features and allow only making of emergent call features. Personal protect from unauthorized touch. Owner can protect personal phone from unauthorized visitor during absence.
  • Page 486 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Phone Lock/Unlock Code(or Button) Authorization (Station Password Only) Changed To Locked Unlock from Locked Phone Lock/Unlock Code(or Button) Authorization (Station Number & Password) Changed To Unlocked...
  • Page 487 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Automatic Phone Lock Station Data > Terminal Attributes(P.112) > PHONE Auto Lock Usage Do Not Apply : do not apply auto lock After Duration of Idle : if there is no action by user during "PHONE Auto Lock Timer"...

  • Page 488: Attendants

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Attendants Active CPU (UCP) Display for UCP Description When the system is equipped for CPU Redundancy, the System Attendant can determine andchange the active and standby CPU.

  • Page 489: Alternate Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Alternate Attendant Description This feature allows an Alternate answer point while the Attendant station is in an unavailablemode. When in the unavailable mode, the next available Attendant in the Attendant group willreceive Attendant calls and recalls.

  • Page 490: Attendant Call & Call Queuing

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Attendant Call & Call Queuing Description Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.

  • Page 491: Attendant Positions

    Attendant Positions Description The iPECS eMG80/100 system hasthe capacity for 4 Attendants (1 System Attendant / 3 Main Attendants), iPECS eMG800 System has the capacity for 5 Attendants (1 System Attendant / 4 Main Attendants), and iPECS UCP system hasthe capacity for 50 Attendants (1 System Attendant/49 Main Attendants).

  • Page 492: Attendant Recall

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Attendant Recall Description Unanswered or abandoned outside calls that remain unanswered for the Hold or Transfer Hold timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the first available Attendant will also receive recall.

  • Page 493: Attendant Station User Program Codes

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Attendant Station User Program Codes Description Using the Attendant Station User Program Codes, the Attendant can print SMDR and Traffic reports on- demand, assign Authorization Codes, control certain user features, record System announcements, enable/disable Auto Service Mode Control, etc.
  • Page 494 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  [2] LCD DATE MODE CHAGE (System Attendant only)  [3] LCD TIME MODE CHAGE (System Attendant only)  [4] ATD SET WAKE UP TIME (enter station range) ...
  • Page 495 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Enter desired code or use the [VOL UP]/[VOL DWN] button to display the desired menu item and enter the desired code. Dial additional inputs, if required.

  • Page 496: Cabinet Alarm For Ucp

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Cabinet Alarm for UCP Description The Cabinet Alarm alerts the Attendant of a fault in the fans or power supplies in a cabinet. Thealarm notification displays the cabinet number.

  • Page 497: Call Forward, Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Forward, Attendant Description As with other stations, Attendants can forward calls to other stations in the system. Calls may be forwarded unconditionally, on busy or no answer.
  • Page 498 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SYSTEM DATA  Attendant Assignment System Attendant, Main Attendant Related Features ◼ Call Forward Alternate Attendant ◼ Hardware ◼ iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 499: Call Forward, Off-Net

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Call Forward, Off-Net Description The System Attendant can forward incoming outside calls to a remote “Off-Net” location. Calls forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 500 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Call Forward (PGM 111-Button 2)  Off-Net Forward (PGM 111-Button 14) SYSTEM  Off-Net Prompt Usage (PGM 160-Button 11)  DTMF Repeat Tone Usage (PGM 160-Button 15) ...

  • Page 501: Day/Night/Timed/Scenario Ring Mode

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Day/Night/Timed/Scenario Ring Mode 6.10 Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided Day, Night,Timed and Scenario.
  • Page 502 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. CO LINE DATA  CO/IP Ring Assignment SYSTEM DATA  External Control Contacts  System Call Routing TABLES DATA  Auto Ring Mode Table Related Features ◼...

  • Page 503: Dss/Blf Consoles

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 DSS/BLF Consoles 6.11 Description Two types of DSS/BLF Consoles are available and can be used with an Attendant station Serial Consoles and standard Consoles. For details on the Serial console operation, refer to section ‘Serial DSS/BLF Console’.
  • Page 504 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Station Type (PGM 110-Button 1)  DSS Map (PGM 110-Button 2)  Flexible Button Assignment (PGM 115) Web Admin. STATION DATA ...

  • Page 505: Disable Outgoing Line Access

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Disable Outgoing Line Access 6.12 Description The System Attendant can place outsideLines out-of service, disabling outgoing calls on the Line. This is normally done should an undetected fault in the carrier or system circuit interrupt service over theLine.

  • Page 506: Dnd Override

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 DND Override 6.13 Description A station in the DND generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call. A Flex button assigned for Intrusion is required.

  • Page 507: Emergency Call Attendant Alert

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Emergency Call Attendant Alert 6.14 Description When a station places a call to an Emergency number, the Attendant receives an emergency call alert. The alert includes an alert tone and display of the emergency call information, which continues until the Attendant resets the alert.
  • Page 508 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Keyset Admin. STATION  Emergency CO(PGM 112, Button 18) TABLES  Emergency Service Call Table (PGM 226) SYSTEM  EMR CALL ATD NOTIFY (PGM 161, Button 24-5) Web Admin.

  • Page 509: Feature Cancel

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Feature Cancel 6.15 Description The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations.

  • Page 510: Ip-Attendant

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 IP-Attendant 6.16 Description The IP-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status.

  • Page 511: Intrusion

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Intrusion 6.17 Description An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the connected party.Intrusion can only be activated using an {ATD INTRUSION} button.

  • Page 512: Lcd Display Format Control

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 LCD Display Format Control 6.18 Description The System Attendant can select the format of the time and date provided in the LCD of all iPECS IP and LDP Phones in the system.

  • Page 513: System Clock Set

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 System Clock Set 6.19 Description The System Attendant can set the system Time/Date. Operation System Attendant To set the system clock Press the [TRANS/PGM] button. Dial “041”, the Attendant Station Program code.
  • Page 514 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Web Admin. SYSTEM DATA  System Attributes Network Time & Date  Attendant Assignment  System Date &Time Related Features ◼ LCR (Least Cost Routing) ◼...

  • Page 515: Slt(Single Line Telephone)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone) Broker Call Description Broker Call allows a SLT(Single Line Telephone) user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.There are two types of Broker Call, ...
  • Page 516 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ During a Camp-On Broker Call, if the SLT(Single Line Telephone) user goes on-hook, the active call is disconnected and the held call recalls to the SLT(Single Line Telephone).

  • Page 517: Howler Tone

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Howler Tone Description When a SLT(Single Line Telephone) station goes off-hook and does not initiate dialing within the Dial tone timer, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 518: Slt(Single Line Telephone) Flash Mode

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone) Flash Mode Description When the SLT(Single Line Telephone) user momentarily presses the Hook-switch, a Flash is generated. The operation of the Flash function can be configured to for the following operation: ...

  • Page 519: Slt(Single Line Telephone)Message Wait Indication

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone)Message Wait Indication Description All SLT(Single Line Telephone) devices will receive a “Stutter” dial tone as an audible indication of a Message Waiting. In addition, industry standard Message Waiting telephones may be connected to the system.

  • Page 520: Slt(Single Line Telephone)Name Entry

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SLT(Single Line Telephone)Name Entry Description A SLT(Single Line Telephone) user has the capability to program a name so that a calling user with an LCD can see the name instead of the station number.

  • Page 521: Transfer Cli To Slt(Single Line Telephone)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Transfer CLI to SLT(Single Line Telephone) Description A SLT(Single Line Telephone) phone may be receive the Caller Id of the transferred outside call in place of the station number transferring the call.

  • Page 522: Sip Extension

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SIP extension SIP Phone Support Description The iPECSsystemincorporates basic SIP Extension service connecting SIP phones through a VoIP channel using IETF’s standard RFC-3261 SIP protocols. SIP phones, including the Ericsson-LG Enterprise SIP phones, register for service with or without authentication.
  • Page 523 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Universal Night Answer  Walking COS (Class of Service)  Wake-Up Alarm Operation SIP Phone ✓ SIP phone operation generally follows the SLT(Single Line Telephone) procedures. Refer to the SIP phone user guide for operation of features of the phone.
  • Page 524 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Voice Over Intrusion Automatic/On-demand Two-Way Recording ✓ Configuring authentication will require the SIP phone provide authentication at registration and during the initiation of a call. ✓...

  • Page 525: Sip Phone Provisioning, Ericsson-Lg Enterprise Phones

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SIP Phone Provisioning, Ericsson-LG Enterprise Phones Description The Provisioning feature automatically configures the Ericsson-LG Enterprise SIP phones from the eMG database Provisioning Tables. When the SIP phone powers up, it will download the configuration file from the system and apply the configuration to the phone.
  • Page 526 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Programming Web Admin. SIP DATA  SIP Common Attributes  SIP Phone Attributes  SIP Phone Provisioning Hardware ◼ IP8800 & IP8800E series phone...

  • Page 527: Sip Virtual Mobile Extension

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 SIP Virtual Mobile Extension Description Virtual Mobile Extension (VMEX) is a proprietary regional FMC (Fixed Mobile Convergence) implementation, which combines mobile service with SIP Call services and the iPECS system functionality.

  • Page 528: Ipecs Ucs Client

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 iPECS UCS Client iPECS UCS Premium & Standard Client Support Description iPECS system incorporates iPECS UCS Standard Client (PC & Mobile) service based on the built-In UC functionality.
  • Page 529 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 ✓ DSN and PWD is optional for WV. If it’s not added in WV, UCS Client is used stand-alone. ✓ If you want to change the Master and Member, you should set it in ADM 260 before log in. (This is modified after P2 1.1.8 or P1 1.0Di version.

  • Page 530: Mobile Native Voice Support For Ucs Mobile Client

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Mobile Native Voice Support for UCS Mobile client Description UCS mobile is an extension itself but UCS mobile client in a native voice mode has an extension of the associated station.

  • Page 531: User Base License &Single Log-In Vs Multi Log-In

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 User base license &Single log-in vs Multi log-in Description From UCS v6, license is much simplified by supporting “User base license”  Per User License (Basic, Advanced, Power User).
  • Page 532 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 <Single Log-in>Advance UC client configuration for single login Step 1: License management UC client (User of station can use 3 device PC, Mobile, Tablet with single) Note: only a device could be used at a time <Multi Log-in>Power UC client configuration (Case 1: LIP master + 3 UCS client)
  • Page 533 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 <Multi Log-in>Power UC client configuration (Case 2: UCS client == Master) Step 1: License management Step 2: PGM446 1097 > PC UC Client &Master 1098 > Mobile UC 1099 >...

  • Page 534: Push Notification For Ucs Mobile

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Push notification for UCS Mobile Description New way to deliver communication events (call, IM, etc) to UCS mobile clients  Background: TCP “Keepalive” API deprecation from iOS 10 UCS Mobile unable to stay connected with call server as background mode ...

  • Page 535: Security

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 10 Security Password in SMB 10.1 Password setting field SMB has many password setting fields for Security.  ID/Password for WEB log-in.  Installation Wizard, WEB > Maintenance > User Management.

  • Page 536: Strong Password

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Strong Password 10.2 Password rule SMB suggest to apply [Strong password] for WEB login, System password and Station User Login. [Strong password] has the rule consisting of length and combinations of alphabet, number and special character.
  • Page 537 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  Station User Login in PGM443. Station User Login Case: when user set ID/Password for SIP, IPCR and etc. Password: apply basic rule (max length 12) ...
  • Page 538 & UCP & vUCP Feature Description and Operation Manual Issue 2.4  User Management : Maintenance > User Management.  Install Wizard : Set Maintenance password.

  • Page 539: Security Option For Sip

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Security option for SIP 10.3 SMB provide Authentication and Register mode to protect unauthorized SIP call or register.  IP AUTH USAGE option in SIP Common Attributes(PGM210).
  • Page 540 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 REGISTER threshold setting System can set time duration, trial times and blocking time of REGISTER from Remote Site. These three options work with IP AUTH USAGE [ON] and Remote Register [ALLOW].

  • Page 541: Security Of Sip Phone (Elg)

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Security of SIP Phone (ELG) 10.4 Change WEB Password of SIP Phone  IP8800E SIP Phone WEB access: http://172.59.1.130:8000 (port:8000).  Default ID/Password: private/lip. SIP Phone WEB log in password must be changed to block hacker’s attack.

  • Page 542: Security Of Web

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Security of WEB 10.5 TLS Encryption SMB provide Encryption mode for WEB ID/Password and WEB Admin. Web Server Port/TLS for WEB option in System Attributes(PGM160-161). User can set Server port of WEB, also enable or disable TLS option.
  • Page 543 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 < ACL Usage > Enable or disable the ACL function. The ACL in here is used to filter the inbound packet traffic. The inbound packets fromthe specified source address will be permitted or rejected according to "Default ACL Action"...

  • Page 544: Cos & Toll Control

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Case 1: IP-address/subnet-mask First field is to input the IP address and next field is to the subnet mask. The blank of second field means one host network address.

  • Page 545: Suggestion For Security

    & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Suggestion for Security 10.8 Suggested setting fields For system security, refer to below table. Admin Field PGM Code Attribute System Setting(PGM160-161) Set [Use Strong Password] to [ON]...
  • Page 546 & UCP & vUCP Feature Description and Operation Manual Issue 2.4 Thanks for purchasing iPECS system! The contents of this document are subject to revision withoutnotice due to continued progress in methodology, design andmanufacturing. Ericsson-LG Enterprise shall have no liability for any erroror damage of...

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