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LG-Ericsson iPECS eMG800 Operation Manual

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iPECS eMG80 & eMG800 & UCP
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

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Summary of Contents for LG-Ericsson iPECS eMG800

  • Page 1 iPECS eMG80 & eMG800 & UCP Feature Description & Operation Manual Please read this manual carefully before operating System. Retain it for future reference.
  • Page 2 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Revision History SW version Issue Date DESCRIPTION OF CHANGES July, 2013 Initial Release Dec., 2013 Changed Ericsson-LG to Ericsson-LG Enterprise 1.1.x Feb, 2015 Update contents according to S/W integration for both eMG80 & eMG800 1.2.x June, 2015 Updated and Added the following features:...
  • Page 3 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Copyright© 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. (Ericsson-LG Enterprise). Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws.

  • Page 4: Table Of Contents

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Table of Contents Introduction ................1 Manual Application ............... 1 Manual Organization ..............1 Feature Information ..............1 Buttons & Term Variations ............2 eMG80 Expansion ................. 2 System ..................
  • Page 5 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.12.3 Group Status Display ................40 2.7.12.4 Group Parameter Control ............... 42 2.7.12.5 Supervisor Help Response ..............43 2.7.12.6 Supervisor Login/Logout ................. 45 Auto Called Number Redial (ACNR) .......... 47 Automatic Pause Insertion ............
  • Page 6 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.26.2 Normal Line Ring Assignment ............. 90 2.27 Diagnostics & Maintenance ............91 2.28 Dial-by-Name (Directory Search & Dial) ........92 2.29 Dial Pulse to Tone Switchover ........... 95 2.30 Dialing Restrictions ..............
  • Page 7 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.44 Hot Desk ..................139 2.45 ICLID Call Routing ..............141 2.46 In-Room Indication ..............143 2.47 Integrated Auto Attendant/Voice Mail ........144 2.47.1 Integrated AA/VM Overview ............... 144 2.47.2 Integrated Auto Attendant ..............
  • Page 8 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.58 MOH (Music-On-Hold) ............... 192 2.59 Multiple Language Support ............194 2.60 Multiple Voice Mailbox Support ..........196 2.61 Network Security & Priority ............197 2.62 Outside Call Redirect ..............198 2.63 Outside Call Time Restriction ..........
  • Page 9 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.81 System Alarm Notification Control ......... 249 2.82 System Networking ..............252 2.82.1 Centralized Control T-NET ..............252 2.82.2 Distributed Control Network ............... 253 2.82.2.1 Net Intercom Call .................. 255 2.82.2.2 Net Call Transfer ...................
  • Page 10 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Intercom Step Call ..............302 Intercom Tenancy Group ............303 Intercom Transfer ..............305 3.10 Message Wait/Call Back ............307 3.10.1 CLI Message Wait ................307 3.10.2 Message Wait Reminder Tone ............
  • Page 11 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.14.4 Multiple Subscriber Number (MSN) ........... 348 4.15 ISDN Supplementary Services ..........350 4.15.1 ISDN Call Deflection ................350 4.15.2 ISDN Malicious Call ID Request ............351 4.16 Line Monitor ................
  • Page 12 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.24 Station Individual Call Routing (ICR) ........395 5.25 Station User Programming & Codes ........397 5.26 Two-Way Record ............... 402 5.27 Voice Over .................. 405 Attendants ................407 Active CPU (UCP) Display for UCP .........
  • Page 13 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 IP Phone Provisioning, Ericsson-LG Enterprise Phones ..444 IP Virtual Mobile Extension ............446 iPECS UCS Client ..............447 iPECS UCS Premium & Standard Client Support ....447 Call Control with UCS Client ............

  • Page 14: Introduction

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. I NTRODUCTION 1.1 Manual Application This document provides detailed information covering description and operation of the numerous features available in iPECS Release system software. The document is written assuming the system employs the default-numbering plan 2.

  • Page 15: Buttons & Term Variations

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1.4 Buttons & Term Variations The eMG supports proprietary digital and IP phones. The proprietary models include the LDP- 7000 series, LDP-9000 series, LDP-9200 series, LIP- 7000 series, LIP-8000/8000E series, and LIP-9000 Series, and LIP-907x series.

  • Page 16: System

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. S YSTEM 2.1 8-Digit Station Numbering Plan Description The system supports Station Numbering Plans from two to eight digits. The Station number consists of a Prefix digit string and a suffix called “Add Digit”. A Prefix digit string can be up to six (6) digits that do not conflict with the system Flexible Numbering Plan used for feature codes.

  • Page 17: Account Code

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.2 Account Code Description You may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Recording (SMDR) for the call as discussed in Section 2.79.
  • Page 18 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Dial the Account Code (up to 12 digits). 4. Press “*”. 5. Place the outside call as normal. To enter an Account Code during a call 1.

  • Page 19: Alarm Signal/Door Bell

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.3 Alarm Signal/Door Bell Description The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal assigned iPECS IP and LDP Phones when the contact activates. This capability is commonly employed to provide remote Alarm or Door Bell signals a user.
  • Page 20 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Alarm Enable (PGM 163-Button 1) Alarm Contact Type (PGM 163-Button 2) Alarm/Doorbell Mode (PGM 163-Button 3) Alarm Signal Mode (PGM 163-Button 4) STATION Alarm/Door Bell Attribute (PGM 113-Button 8) Web Admin.

  • Page 21: Authorization Codes (Password)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.4 Authorization Codes (Password) Description Authorization Codes provide a means to control access to Voice Mail, Off Premise Call Forward, Walking COS (Class of Service), or DISA and may be required for outgoing outside Line or LCR access based on configuration of the system database.
  • Page 22 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Dial SLT Program Mode Entry code “*561”. 3. Dial Authorization Program Code “33”. 4. Dial Authorization Code (1 to 12 digits). 5. Momentarily press the Hook-switch, receive confirmation tone. To enter an Authorization Code when second dial tone is received 1.
  • Page 23 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 within the FAC(Forced Account Code) Retry Count. 6. If the Check Password option is enabled in the LCR (Least Costing Routing) database, when dialed digits match the LDT (Leading Digit Table) table digits, the system will send second dial tone to request that you input a valid Authorization code.

  • Page 24: Auto Call Recording

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Auto Service Mode Control Ÿ Direct Inward System Access (DISA) Ÿ Outside Line Groups Ÿ Outside Line Access Ÿ Temporary Station COS (Class of Service)/Lock Ÿ Walking COS (Class of Service) Ÿ...
  • Page 25 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 recording servers would provide similar On-demand recording. 6. The IPCR Agent Table in the iPECS system must be configured when using the IPCR application or a third-party IP recording server. Assigning an Agent Id automatically enables Auto Talk Recording.

  • Page 26: Auto Call Release

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.6 Auto Call Release Description Outside or intercom calls (except Hands-free Answerback) will be released automatically if you do not complete dialing or, for intercom calls, the called party does not answer after a pre- determined time.

  • Page 27: Automatic Call Distribution (Acd)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7 Automatic Call Distribution (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting. Calls route to an ACD group directly or otherwise including via call transfer, CCR (Customer Call Routing) and ICLID (Incoming Calling Line Identification) routing.

  • Page 28: Acd Statistics Report

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 TABLES ICLID Route Table (PGM 203) ICLID Ring Assignment (204) Web Admin. STATION GROUP DATA Station Group Assignment†ACD Group Type Station Group Attributes†Entered Caller ID(ICLID) Usage ISDN LINE DATA ICLID Route Table ICLID Ring Assignment Related Features...
  • Page 29 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 − Average ACD call service time after answer. Operation Supervisor iPECS IP & LDP Phone To assign a {ACD Supervisor Status} button at the Supervisor [TRANS/PGM] + {FLEX} + “*576” + “Group Number (Station Group for ACD)” + [HOLD/SAVE] To output ACD Statistics Report 1.

  • Page 30: Agents

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. NUMBERING PLAN ACD Group Supervisor Status (PGM 107-Button 7) STATION GROUPS ACD Group (PGM 191) ACD Group Supervisor (PGM 191-Button 18) Web Admin. SYSTEM ID Flexible Numbering Plan †ACD Supervisor Status &NUMBERING PLANS SYSTEM DATA...

  • Page 31: Agent Automatic Wrap-Up

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. STATION GROUP Station Group Assignment †ACD Group Type DATA Station Group Attributes †Zap Tone Related Features Ÿ Station Groups Hardware Ÿ iPECS IP or LDP Phone 2.7.3.2 Agent Automatic Wrap-Up Description...

  • Page 32: Agent Help Request

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. NUMBERING PLAN ACD Agent Wrap-Up End (PGM 109-Button 9) STATION GROUPS ACD Group (PGM 191) ACD Wrap-up Timer (PGM 191-Button 9) Web Admin. SYSTEM ID Flexible Numbering Plan †Wrap-Up End &NUMBERING PLANS STATION GROUP DATA Station Group Assignment †ACD Group Type...

  • Page 33: Agent Id Login/Logout

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Using the {ACD Help Code} button during a call, no signals are sent on the active conversation and the connected party is unaware of the request for assistance. 3.
  • Page 34 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Lift the handset or press the [SPEAKER] button. 2. Dial “*581”, the ACD Agent Primary Login code, or press the Login Flex button. 3. Dial the ACD group number. 4.
  • Page 35 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Lift the handset. 2. Dial “*584”, the ACD Agent Secondary Logout code. 3. Dial the ACD group number. 4. Dial the Agent ID, the agent is logged out of the ACD Group. Conditions 1.

  • Page 36: Agent On/Off Duty With Reason Code

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.3.5 Agent On/Off Duty with Reason Code Description Agents can control their status, On/Off-duty, and assign a Reason code for an Off-duty state. The system outputs the Reason code as part of the ACD Event message output. The Reason code may be any digit (0 ~ 9, * and #).
  • Page 37 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To toggle to Off-Duty status to both groups at one time 1. Dial “*58*”, the All group On/Off-Duty code. 2. Dial the Reason code (“0” ~ “9”, “*” or “#”). 1.

  • Page 38: Agent Queued Calls Display

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. Only one {ACD Agent ON/OFF-DUTY} button with the Group number can be assigned at a station. 5. The default value of the ACD DND Wrap-Up Timer is 1 second. 6.
  • Page 39 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To display ACD Call Queue status when the Agent is idle and on-duty 1. Lift the handset or press the [SPEAKER] button. 2. Dial “*575”, the ACD Call Queue status code. 3.

  • Page 40: Announcements

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.4 Announcements Description Each ACD group can provide announcements to incoming callers. Primary and secondary announcements are available with control timers. The first announcement is played after 1 control timer.
  • Page 41 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. ACD group announcements are recorded in the integrated Auto Attendant/Voice Mail. Up to two hundreds (200) Announcements are available for group announcement recordings. Announcement 201 is reserved for MOH and 202 is reserved for Multi Language selection.

  • Page 42: Auto Acd Dnd Unavailable Service

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.5 Auto ACD DND Unavailable Service Description An Agent who does not answer a call offered from an ACD group within the ACD No-Answer timer is placed in a “No response” unavailable status, called ACD DND. In this state, the Agent is Off-duty and will not receive ACD calls from the group.

  • Page 43: Calls-In-Queue Routing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Common Attributes †Auto ACD DND STATION DATA STATION GROUP Station Group Assignment †ACD Group Type Station Group Attributes †No Answer Timer DATA Related Features Ÿ Agent On/Off Duty with Reason Code Hardware 2.7.6 Calls-In-Queue routing Description...

  • Page 44: Calls-In-Queue

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Announcements Ÿ ACD Caller Controlled ICLID Routing Hardware 2.7.7 Calls-In-Queue Page Alert Description The administrator can establish CIQ (Calls-In-Queue) thresholds for each ACD Group so that an assigned System announcement plays over a defined Page zone, if the number of calls in queue equals or exceeds a CIQ threshold.
  • Page 45 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To delete a recording 1. Press the [TRANS/PGM] button. 2. Dial “06”, the System Announcement Record code. 3. Dial the sequence number of the voice storage unit. 4.

  • Page 46: Event Messages

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. STATION GROUP Station Group Assignment †ACD Group Type DATA Station Group Attributes †CIQ #1,#2,#3 Page Alert† Threshold, Announcement Location ,Page Zone, Announcement Delay Time, Announcement Repeat Time Station Group Assignment †VSF-VM Group Type Related Features Ÿ...

  • Page 47: Group Mail Box

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Serial Port Selections †ACD Package Print SYSTEM DATA System Attributes †ACD Manager Print (Output ACD Event Message) Related Features Station Groups Ÿ Hardware 2.7.9 Group Mail Box Description A Voice mailbox can be associated with a Station Group.

  • Page 48: Group Name

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. An outside caller cannot access the Group Mailbox to retrieve messages. Programming Keyset Admin. STATION GROUPS Station Group Attributes for VSF-VM and ACD (PGM 191) Mailbox Message Wait Station in ACD Group (PGM 191- Button 24-2) Mailbox Password in ACD Group (PGM 191-Button 24-3) Web Admin.

  • Page 49: Incoming Call Routing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION GROUPS Station Group Attributes (PGM 191) ACD Group Name (PGM 191-Button 22) Web Admin. STATION GROUP DATA Station Group Assignment † ACD Group Type Station Group Attributes †Group Name Related Features Ÿ...

  • Page 50: Supervisors

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION GROUPS ACD Group (PGM 191) Overflow Destination (PGM191-Button 7) Overflow Timer (PGM 191-Button 8) Music Source (PGM 191-Button 11) Alternate Destination (PGM 191-Button 13) Report No Members (PGM 191-Button 10) Agent Priority (PGM 191-Button 19) Web Admin.

  • Page 51: Agent Status Control

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To enter an active Agent call from the Supervisor phone 1. Lift the handset or press the [SPEAKER] button. 2. Call the desired Agent and receive busy tone. 3.
  • Page 52 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation Supervisor iPECS IP & LDP Phones To assign a {ACD Supervisor Status} button at the Supervisor [TRANS/PGM] + {FLEX} + “*576” + “Group Number” + [HOLD/SAVE] To view/control Agent Status 1.

  • Page 53: Group Status Display

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the group to access the Group Status display information. Programming Keyset Admin.
  • Page 54 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation Supervisor iPECS IP & LDP Phone To assign a {ACD Supervisor Status} button at the Supervisor [TRANS/PGM] + {FLEX} + “*576” + “Group Number” + [HOLD/SAVE] To display the Group status when the {ACD Supervisor Status} button is flashing 1.

  • Page 55: Group Parameter Control

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.12.4 Group Parameter Control Description An ACD Group Supervisor can adjust several of the ACD Group routing parameters in real-time. A {ACD Supervisor Status} button is required. Adjustable parameters are: Ÿ...

  • Page 56: Supervisor Help Response

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 STATION GROUPS ACD Group (PGM 191) ACD Group Supervisor (PGM 191-Button 18) Web Admin. SYSTEM ID Flexible Numbering Plan†ACD Supervisor Status &NUMBERING PLAN Station Group Assignment † ACD Group Type STATION GROUP DATA Station Group Attributes †Supervisor (1 to 5)
  • Page 57 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Supervisor iPECS IP & LDP Phones To assign a {HELP RESPONSE} button [TRANS/PGM] + {FLEX} + “*574” + “Group Number” + [HOLD/SAVE] To respond to a Help request, at the Supervisor Phone 1.

  • Page 58: Supervisor Login/Logout

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.7.12.6 Supervisor Login/Logout Description Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of the ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple groups.
  • Page 59 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 to view the activity for the group when the Supervisor logs in to multiple groups. Programming Keyset Admin. NUMBERING PLAN ACD Supervisor Login (PGM 107-Button 3) ACD Supervisor Logout (PGM 107-Button 4) STATION GROUPS ACD Groups (PGM191) ACD Group Supervisor (PGM 191-Button 18)

  • Page 60: Auto Called Number Redial (Acnr)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.8 Auto Called Number Redial (ACNR) Description This feature allows you to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled. Operation iPECS IP &...
  • Page 61 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Count determines the number of times system will attempt the call ACNR Retry Count before ACNR is automatically cancelled. 2. The call will be placed on the same outside Line as originally used. If the Line is busy, an available Line in the same Line group will be seized.

  • Page 62: Automatic Pause Insertion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.9 Automatic Pause Insertion Description The system will automatically pause when dialing a Speed Dial number to allow for potential connection delays. The pause will be inserted when any of the following occurs: Ÿ...

  • Page 63: Automatic Privacy

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.10 Automatic Privacy Description Privacy is insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, allowing another station to join in an existing external conversation uninvited.

  • Page 64: Auto Service Mode Control

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.11 Auto Service Mode Control Description The service mode defines different ring assignments, COS (Class of Service) and answering privileges for the external network connections and Stations in the system based on the time of day.
  • Page 65 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Authorization Codes Table Auto Ring Mode Table Related Features Ÿ Off-Hook Signaling Ÿ Authorization Codes (Password) Direct Inward System Access (DISA) Ÿ Ÿ Day/Night/Timed/Scenario Ring Mode Ÿ System Clock Set Ÿ...

  • Page 66: Automatic System Daylight Saving Time

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.12 Automatic System Daylight Saving Time Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time.

  • Page 67: Automatic Time Synchronization

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.13 Automatic Time Synchronization Description When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten (10) minute intervals, requests the time from the specified NTP time server and receives GMT (Greenwich Mean Time) time.

  • Page 68: Call Duration Warning Tone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.14 Call Duration Warning Tone Description While on an outside call, you may receive a tone indicating the elapsed time of a call has reached the Warning Tone time. The station hears the tone after the CO Warning Tone Timer has elapsed. Operation System Operation of this feature is automatic when assigned.

  • Page 69: Call Forward

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.15 Call Forward Description You can have selected incoming calls re-routed to other stations (local or networked), station groups, the integrated Auto Attendant/Voice Mail, or over a system outside Line (Off Net). The user selects the type and condition under which calls will forward by entering a Call Forward code as follows: Remote Call Forward, forwards all calls to the station, except recalls, activated from a remote station, Call...
  • Page 70 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Dial Call Forward code “0”. 4. Dial the station’s Authorization Code (Station number and password). 5. Dial the Forward condition (“1”~“4”). 6. Dial the destination station or station group. Or, Dial an outside Line access code (“9”, “8xx”, “88xx”) and the desired external phone number.
  • Page 71 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To activate Call Forward, Remote (Follow-me) 1. Lift the handset to receive dial tone. 2. Dial the Call Forward feature code “*554”. 3. Dial the Remote Forward code “0”. 4.
  • Page 72 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Authorization Code. 13. Off-Net forward calls are not answered by the system until the system completes dialing of the external call. The caller is then connected to the outgoing call. 14.

  • Page 73: Preset Call Forward

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware 2.16 Preset Call Forward Description With Preset Call Forward, your calls forward to a pre-determined destination assigned in the system database. Preset Station Call Forward can define separate treatment of outside and intercom calls.
  • Page 74 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 incoming hunt calls, overriding any Call Forward. That is, either the system recognizes the Forward condition and bypasses hunt calls around the station or routes hunt calls to the station based on the system database.

  • Page 75: Call Park

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.17 Call Park Description You may place an active Internal & External call in a special holding location called a Park Orbit for easy access from any station in the system. There are 19 (eMG80) & 200 (eMG800/UCP) Park Orbits allowing multiple calls to be parked simultaneously.
  • Page 76 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 System Timers †Call Park Recall Timer SYSTEM DATA Related Features Ÿ Hold Recall Attendant Recall Ÿ Hardware...

  • Page 77: Call Pick-Up

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.18 Call Pick-Up 2.18.1 Directed Call Pick-Up Description You may answer (“Pick-Up”) incoming and transferred intercom and outside calls ringing at another station. All ringing calls are subject to Directed Call Pick-up except Private Line calls, queue Callbacks and recalls from hold.

  • Page 78: Group Call Pick-Up

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Ringing Line Preference Priority (PGM 173) Web Admin. SYSTEM DATA RLP (Ringing Line Preference) Priority Related Features Intercom Signaling Mode Ÿ Ÿ Ringing Line Preference Ÿ...

  • Page 79: Pickup Group Pick-Up

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. To pick-up an outside call, you must have an idle appearance button available. 2. When several calls are ringing simultaneously, Call Pick-up will connect the oldest highest priority call (Ringing Line Preference, PGM 173 or System Data †Ringing Line Preference Priority).
  • Page 80 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation iPECS IP & LDP Phones To assign a {Pickup Group Pick-Up} button [TRANS/PGM] + {FLEX} + “*588” + [HOLD/SAVE] To Pick-up a call ringing at another station in the same Call Pick-up group 1.

  • Page 81: Call Re-Routing (Crr)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 SYSTEM DATA RLP (Ringing Line Preference) Priority Related Features Ÿ Intercom Signaling Mode Ÿ Ringing Line Preference Ÿ Directed Call Pick-Up Ÿ Pick Up Group Ÿ Private Line Hardware 2.19 Call Re-Routing (CRR)

  • Page 82: Call Transfer

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.20 Call Transfer 2.20.1 Call Transfer, Outside Line Description If allowed in the system database, you may transfer an outside call over an external line to another destination, establishing an Unsupervised Conference between the two external parties. If the receiving party is called through an ISDN or VoIP path, the Transfer Hold Recall Timer is initiated and if it expires, Hold Recall is initiated.

  • Page 83: Call Transfer, Station

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the outgoing call is disconnected and the original call is connected to your phone. Programming Keyset Admin. STATION Off Net Forward (PGM 111-Button 14) SYSTEM Transfer Recall Timer (PGM 180-Button 7) Off Net Prompt Usage (PGM 160-Button 11) CO to CO UC Timer Extension (PGM 160-Button 12) Unsupervised Conference Timer (PGM 182-Button 5)
  • Page 84 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To transfer an active call with Screened Call Transfer 1. Press the [TRANS/PGM] button. 2. Dial the station to receive the transfer. 3. At answer or splash tone, announce the call. 4.

  • Page 85: Call Transfer, System Announcement

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. STATION DATA Terminal Attributes †No Touch Answer SYSTEM DATA System Timers †Transfer Recall Timer Related Features Ÿ Hold Recall Ÿ Call Transfer, CO/IP Call Waiting/Camp-On Ÿ...

  • Page 86: Call Transfer, Voice Mail

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features Ÿ DISA Ÿ Ÿ External Auto Attendant/Voice Mail Ÿ Integrated Voice Mail Hardware Ÿ iPECS IP or LDP Phone 2.20.4 Call Transfer, Voice Mail Description If permitted, you may transfer outside calls directly to another station’s Voice Mailbox, either the integrated or an external Voice Mail system.
  • Page 87 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Call Waiting/Camp-On Ÿ External Auto Attendant/Voice Mail Ÿ Integrated Voice Mail Hardware iPECS IP or LDP Phone Ÿ...

  • Page 88: Call Waiting/Camp-On

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.21 Call Waiting/Camp-On Description Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a “Camp-On” tone. For users of an iPECS IP or LDP Phone, the LED of the [HOLD/SAVE] button will flash.

  • Page 89: Conference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.22 Conference 2.22.1 Conference Group Description You can arrange stations and external contacts in groups so that you may create a conference with all members of the group through a single call. Each conference group can have up to 13 members that can be a station or an external telephone number.
  • Page 90 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 − Announcement number for the group (pre-recording the announcement is required) − The Absent Supervisor timer − The No answer timer − The busy/no-answer Retry count − The Interval time: Each member is called in turn at expiration of the interval timer 4.
  • Page 91 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 use Accept or Deny when notified of the conference. To monitor conference member status or delete members while in the conference 1. Press the Monitor flex button, the state of the first member is displayed. 2.

  • Page 92: Conference Member View & Delete

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.22.2 Conference Member View & Delete Description When you establish a Multi-Party conference, you are the Conference supervisor. As the Supervisor, you can view, add, and remove parties from the conference. An iPECS IP or LDP Phone with 3-Soft buttons is required.
  • Page 93 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 conference. In case of eMG, a maximum of 13 parties can join a Conference Room and two such conferences can be active simultaneously. In case of UCP, up to nine (9) Conference Rooms can be set-up and up to 32 parties with the g.711 or g.729 codec, or 24 parties with the g.722 or g.723 codec can be join a Conference Room.
  • Page 94 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To transfer an active call to a Conference Room 1. Press the [TRANS/PGM] button. 2. Dial “59”, the Conference Room entry code. 3. Dial the Conference Room Number. 4.

  • Page 95: Multi-Party Conference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features Ÿ Multi-Party Conference Ÿ Automatic Speaker Select Ÿ Hold Recall Hardware 2.22.4 Multi-Party Conference Description The system allows multiple internal and external parties to be connected on a call, conference. In case of eMG, you can join a maximum of thirteen (13) parties can be in a conference with a maximum of two such conferences simultaneously.
  • Page 96 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To establish an ad-hoc a conference 1. Establish the first call. 2. Momentarily press the hook-switch, the connected party is placed on exclusive hold and you receive dial tone. 3.

  • Page 97: Unsupervised Conference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.22.5 Unsupervised Conference Description Using your iPECS IP or LDP Phone, you may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without the system supervising the connection through your phone.
  • Page 98 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Unsupervised Conference Timer (PGM 182-Button 5) Web Admin. Flexible Numbering Plan †Unsupervised Conference Timer SYSTEM ID &NUMBERING PLANS Extension Code STATION DATA Common Attributes †Off-Net Forward System Attributes † CO to CO Unsupervised Conference SYSTEM DATA Time Extension System Timers †Unsupervised Conference Timer...

  • Page 99: Customer Site Name

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.23 Customer Site Name Description A Name, up to 24 characters, may be entered into the system database as the Site name. The Site Name, which is displayed on the SMDR and database outputs as well as during an Admin session, is commonly used as a site identifier.

  • Page 100: Data Line Security

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.24 Data Line Security Description Data from an analog Modem or FAX transmitted over analog Lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 101: Delayed Line Ring

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.25 Delayed Line Ring Description Ring signals for an incoming call on a “Normal” type outside Line can be sent to Stations immediately upon detection or after an assigned ring cycle delay. The delay can be up to 9 system ring cycles, thus allowing other Stations to answer the call.

  • Page 102: Delayed Auto Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.26 Delayed Auto Attendant 2.26.1 DISA Incoming Line-Russia- Description If the Country Code for the system is assigned as Russia, an incoming DISA call will be answered after the DISA Answer Timer expires. After the DISA Delay Timer expires, the caller is connected to the System Auto Attendant announcement number ‘001’.

  • Page 103: Normal Line Ring Assignment

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.26.2 Normal Line Ring Assignment Description An incoming outside call on a “Normal” outside Line can ring to the integrated Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.

  • Page 104: Diagnostics & Maintenance

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.27 Diagnostics & Maintenance Description The system software incorporates various diagnostic and maintenance routines that may be “called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection using a Web browser established over IP networks or a PPP connection over ISDN.

  • Page 105: Dial-By-Name (Directory Search & Dial)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.28 Dial-by-Name (Directory Search & Dial) Description A name, up to 16 characters, may be assigned to each Station and System Speed dial. In addition, each station may be assigned a 12-character name. When Names are assigned, if using an iPECS IP or LDP phone, you may place an intercom call to another station or select a Station or System Speed dial using the Name.
  • Page 106 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To search name through LDAP only for LIP-8000/8000E/LIP-9000 & LDP-9240D 1. Press the [DIR] soft button on LIP-8000/8000E/LIP-9000 & LDP-9240D that have soft & navigation buttons. 2. Dial ‘4’. 3.
  • Page 107 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 10. Maximum 50 keysets in eMG800/UCP (20 keysets in eMG80) can be the searched name list(from internal directories) state at the same time. 11. The search is possible only from the first character of a name. Ex) if the user searches “bcd”, the “bcdmfg”...

  • Page 108: Dial Pulse To Tone Switchover

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.29 Dial Pulse to Tone Switchover Description On a pulse dial outside Line, you can request the system to change the signaling mode from pulse to DTMF. This allows you to access outside facilities that require DTMF signals such as banking services, Voice mail, etc.

  • Page 109: Dialing Restrictions

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.30 Dialing Restrictions 2.30.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. Dialing privileges are assigned in “Allow” and “Deny” Exception tables that are associated with a COS. The dialing privileges are the result of the interaction of the Station and CO Class of Service (COS) assignments and Exception Tables as shown in the charts below.
  • Page 110 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 CO Class of Service – There are five (5) CO line COS (Class of Service) assignments. Station COS Dialing Restriction Dialing privileges are governed by the Station COS only. Assignments in Exception Table A govern dialing privileges for Station COS 2 &...
  • Page 111 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Dialing Codes – Four (4) one or two-digit Trunk Access Codes can be defined in the system database. When dialed as the first digit(s), these codes signal the system to apply the appropriate COS (Class of Service).

  • Page 112: Day/Timed & Night Station Cos (Class Of Service)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. STATION DATA Station COS (Class of Service) CO LINE DATA Common Attributes †CO Line COS SYSTEM DATA DISA COS (Class of Service) Access Codes SMDR Attributes †Long Distance Call Digit Counter, Long Distance Call Code TABLES DATA Toll Exception Tables...

  • Page 113: Temporary Station Cos (Class Of Service)/Lock

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Access Codes (PGM 172) LD Call Digit Count (PGM 177-Button 4) LD Digit Code (PGM 177-Button 19) TABLES Toll Exception Tables (PGM 224) Authorization Codes Table (PGM 227) Web Admin.
  • Page 114 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Dial “21”, the Temp COS (Class of Service) code. 3. Press the [HOLD/SAVE] button. To restore the assigned COS (Class of Service) 1. Press the [TRANS/PGM] button. 2.
  • Page 115 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION Station COS (Class of Service) (PGM 116) CO/IP CO Line COS (Class of Service) (PGM 141-Button 2) SYSTEM DISA COS (Class of Service) (PGM 166) Access Codes (PGM 172) LD Call Digit Count (PGM 177-Button 4) LD Digit Code (PGM 177-Button 19)

  • Page 116: Walking Cos (Class Of Service)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.30.4 Walking COS (Class of Service) Description You may temporarily override the toll restriction of a Station to make outside toll calls from a normally toll restricted Station. You must input an Authorization Code in order to activate Walking COS (Class of Service) and are subject to the assigned COS (Class of Service) of the Authorization Code.
  • Page 117 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 COS (Class of Service). Programming Keyset Admin. STATION Station COS (Class of Service) (PGM 116) CO/IP CO Line COS (Class of Service) (PGM 141-Button 2) SYSTEM DISA COS (Class of Service) (PGM 166) Access Codes (PGM 172) LD Call Digit Count (PGM 177-Button 4) LD Digit Code (PGM 177-Button 19)

  • Page 118: Digit Conversion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.31 Digit Conversion Description When a system receives digits from station, CO line, the dialed digits are converted according to the Digit Conversion Table before the Numbering Plan is checked. When you place an outside call the digits you dial are compared with the Digit Conversion Table.

  • Page 119: Alternative Route Selection For Digit Conversion Table

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Dummy dial tone can be provided during digit conversion. 4. There are two (2) special entries for configuring digit conversion: − X: Mask Digit, any digit is accepted −...
  • Page 120 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Digit conversion Table (PGM 270) STATION Digit conversion table index(114-Button 24-Button10) Digit conversion table index (141-Button 20) Web Admin. TABLE DATA Digit conversion Table (PGM 270) STATION DATA Common Attribute †Digit conversion table CO LINE DATA...

  • Page 121: Differential Ring

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.33 Differential Ring Description Differential Ring allows any one of 1x (x means the number may be different) different audible Ring signals to be assigned to iPECS IP and 1x (x means the number may be different) Ring signals for the LDP Phones, allowing you to determine which phone is ringing and the type of call (Intercom or external).
  • Page 122 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. To employ one of the system Ring tones, it must first be downloaded to a Ring tone storage bin in the iPECS IP. 2. The iPECS UCS Client Soft phones do not have access to the system Ring tones. In the iPECS UCS Client phones multiple tones are available and you may load an *.wav file for use as a Ring tone.

  • Page 123: Dnd (Do Not Disturb)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.34 DND (Do Not Disturb) Description You can activate DND for a phone to prevent incoming calls from ringing at the station. This can be useful, for example, when you are in a meeting or busy. DND will also block page announcements.

  • Page 124: Door Open

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features Ÿ Feature Cancel Ÿ Intrusion Ÿ Call Forward Ÿ DND Override Ÿ Executive/Secretary Forward Ÿ Station Groups DND - One Time DND Ÿ Hardware 2.35 Door Open Description The iPECS hardware is equipped with relays that activate External Control Contacts.
  • Page 125 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. The eMG has two External Control Contacts, one each located on the Miscellaneous connector of the KSU and EKSU. 2. The UCP100 has a single External Control Contact while the UCP600 and UCP2400 each have four (4) External Control Contacts.

  • Page 126: Emergency Call Service

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.36 Emergency Call Service 2.36.1 Emergency Call Description Regardless of a Station’s dialing restrictions (Class of Service), the user may dial any assigned Emergency numbers. Operation System The system will automatically override any toll restrictions and process an assigned Emergency number call.

  • Page 127: Emergency Call Caller-Location Support

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.36.2 Emergency Call Caller-Location Support Description Emergency Call - Caller Location Support integrates the iPECS to a ANI Link unit, such as from Tone Commander, to provide Caller Id and location information to an emergency center. When an Emergency call is placed from a Station, an assigned emergency outside Line is used to connect the ANI Link unit.
  • Page 128 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 CO/IP Proctor On/Off (PGM 141-Button 12) TABLES Emergency Service Call Table (PGM 226) Web Admin. STATION DATA Common Attributes † Emergency CO or Group, Proctor Monitoring Power-Failure Analog Attributes †...

  • Page 129: Emergency Call -Bomb Threat History

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.36.3 Emergency Call –Bomb Threat History Description When a station user is talking with an outside party, the user can save the telephone number of outside party to the Threat History log and record the call in the Emergency Mailbox. Operation iPECS IP &...

  • Page 130: Emergency Mailbox

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.36.4 Emergency Mailbox Description When a station makes an Emergency call or the Threat History button pressed, the call can be recorded. If a station number is assigned as the Emergency Mailbox Station in System Attributes, the emergency call will be recorded to built-in Mailbox of the station.

  • Page 131: Emergency Call Monitor

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.36.5 Emergency Call Monitor Description When a Station places a call to an assigned Emergency number, the System Attendant receives an alerting tone and can monitor the Emergency call. Operation Attendant iPECS IP &...

  • Page 132: Executive/Secretary Forward

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.37 Executive/Secretary Forward Description iPECS IP and LDP Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary.
  • Page 133 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 10. The Executive can call to another executive who is same Group in ADM 229 – Button 7 even though they are different or lower grade. Programming Keyset Admin.

  • Page 134: External Auto Attendant/Voice Mail

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.38 External Auto Attendant/Voice Mail 2.38.1 AA/VM Group Description The system provides support for an adjunct AA (Auto Attendant)/VM (Voice Mail) system via connection to SLT ports. When a call arrives for the External AA/VM Group, the system will search the group for an idle port and deliver the call.

  • Page 135: In-Band (Dtmf) Aa/Vm Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ In-band (DTMF) Signaling Ÿ SMDI (Simplified Message Desk Interface) Ÿ Auto Call Recording Ÿ Two-Way Record Ÿ Integrated Auto Attendant/Voice Mail Ÿ IP Phone Extension Hardware Ÿ...

  • Page 136: Smdi (Simplified Message Desk Interface) Aa/Vm Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 DATA TABLES DATA Voice Mail Dialing Table MAINTENANCE Virtual Dip Switch† SMDI Setting TRACE Related Features Ÿ AA/VM Group Ÿ SMDI (Simplified Message Desk Interface) Ÿ Auto Call Recording Ÿ...
  • Page 137 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Message Desk Message desk number, AA/VM system, default 001 mmmm Message Desk terminal, 0001-9999, VM port action code xxx...x called station number or station calling the VM group yy…y calling station number ASCII space character...

  • Page 138: Voice Mailbox Translation

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 DIP SWITCH Virtual Dip Switch (PGM 453-Button 2) Web Admin. STATION GROUP Station Group Assignment, Station Group Attributes DATA TABLES DATA Voice Mail Dialing Table Trace †Virtual Dip Switch† SMDI Setting MAINTENANCE TRACE Related Features...
  • Page 139 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Keyset Admin. STATION Voice Mail Id (PGM 113-Button 14) STATION GROUPS Station Group Assignment (PGM 190) Station Group Attributes (PGM 191) TABLES Voice Mail Dialing Table (PGM 234) Web Admin.

  • Page 140: Flexible Numbering Plan

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.39 Flexible Numbering Plan Description Your access to the iPECS system resources and features is accomplished through feature codes or Flexible buttons on your iPECS IP or LDP Phone. The Administrator selects from one of the nine (9) different standard numbering plans and, if desired, assigns codes for individual functions in the Flexible Numbering Plan.

  • Page 141: Forced Disconnect Intrusion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.40 Forced Disconnect Intrusion Description You can force a busy outside Line or station to disconnect an active call, and connect to your phone. Prior to connecting, the outside Line is returned to idle. When connecting to a station, the station will receive a short warning tone.
  • Page 142 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Lift the handset. 2. Dial a Line access code, you will receive busy tone. 3. Make a Hook Flash. 4. Dial “*56*”. 5. The call on the busy Line is terminated, the connected station receives error tone and you are connected to the Line.

  • Page 143: Green Power Save For Emg

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.41 Green Power Save for eMG Description The system can disable the power to LDP Phones and SLTs (Single Line Telephone) connected to the system at pre-determined times such as at night or during holidays when no one will be using the phones.

  • Page 144: Headset Compatibility

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.42 Headset Compatibility Description You can use an industry standard headset with iPECS IP and LDP Phones in place of or in addition to the handset. The station is programmed for Headset operation. In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone.
  • Page 145 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 speakerphone for the duration of the active conversation. If you take further action, such as pressing another feature or {LINE} button, the mode switches back to Headset. Programming Keyset Admin.

  • Page 146: Hold

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.43 Hold 2.43.1 Automatic Hold Description While on an active outside call, the system will place the call on hold automatically if you press the [FLASH], [CONF], {DSS/BLF} or other feature buttons. In addition, your station can be programmed to support Line to Line Automatic Hold.

  • Page 147: Hold Preference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.43.2 Hold Preference Description Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state, which is activated on the first depression of the [HOLD/SAVE] button. Pressing the [HOLD/SAVE] button twice in succession, places the call in the non-preferred hold state.

  • Page 148: Hold Recall

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.43.3 Hold Recall Description When you place an outside call on hold, a hold timer is activated. If the timer expires, the held call will recall your station for the I-Hold Recall time. If the call remains unanswered, the Attendant also receives recall for the Attendant Recall time and, if the call is on Exclusive hold, the call is placed on System Hold.

  • Page 149: Exclusive Hold

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.43.4 Exclusive Hold Description Outside lines may be placed in a waiting state such that other stations in the system are unable to access the line. Only the station placing the line on Exclusive hold can access the held line. If the call remains on hold at expiration of the Exclusive Hold Recall Timer, normal Hold Recall will apply.

  • Page 150: System Hold

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 I-Hold Recall Timer (PGM 180-Button 5) Transfer Hold Recall Timer (PGM 180-Button 7) Web Admin. SYSTEM DATA System Attributes †Hold Preference System Attributes †Attendant Recall Timer, Exclusive Hold Recall Timer, I-Hold Recall Timer, System Hold Recall Timer, Transfer Recall Timer Related Features...
  • Page 151 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To place a call on Hold 1. Momentarily press the hook-switch. 2. Dial “*560”, SLT CO System Hold code. To access a call from System Hold 1. Lift the handset. 2.

  • Page 152: Hot Desk

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.44 Hot Desk Description The iPECS IP can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS. The Hot Desk will become active and will take on the attributes defined for the Agent’s Station number.
  • Page 153 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Voice Mail Ÿ Station Group assignment 6. The number of Hot Desk phones and Hot Desk users is limited to the system capacity. Each Hot Desk phone and Hot Desk user (Agent) requires a separate station channel in the system.

  • Page 154: Iclid Call Routing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.45 ICLID Call Routing Description The system can employ ICLID (Incoming Calling Line ID) to determine the routing of incoming external calls. Each outside Line, including DID Lines, may be assigned to employ ICLID routing. The system will compare the received ICLID to entries in the ICLID Routing Table and, if a match is found, will route the call to the destination defined in the ICLID Ring Assignment Table.
  • Page 155 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 TABLES DATA Flexible DID conversion Related Features Ÿ Outside Line Ring Assignment Ÿ Automatic Call Distribution Ÿ Direct Inward Dial (DID) Hardware...

  • Page 156: In-Room Indication

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.46 In-Room Indication Description As an In-Room Supervisor, you can notify other station users that you are in the room and the phone is idle using a Flexible button on your phone. Activating the In-Room indicator illuminates the LED of the In-Room Indicator button assigned to the other stations.

  • Page 157: Integrated Auto Attendant/Voice Mail

    A second separate VVMU with eight (8) channels and 16 hours by license is available for the eMG. iPECS eMG800 The integrated AA/VM application is provided through the VMIU in the MPB main board and includes an application processor, four (4) access channels and 1 hour of storage.

  • Page 158: Integrated Auto Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation System Operation of the integrated AA/VM is automatic based on configuration. Conditions Programming Related Features Ÿ Station Groups Automatic Call Distribution Ÿ Ÿ Delayed Auto Attendant Ÿ...
  • Page 159 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Page Zone Voice Mail Ÿ Ÿ System Announcement In addition, the system will monitor digits for a station number. If the user dials a station number, the Auto Attendant will complete an unsupervised call transfer to the station.
  • Page 160 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the idle state. 6. The external caller may dial at any time during an Auto Attendant announcement and must dial prior to the expiration of the CCR Analysis timer. 7.

  • Page 161: Company Directory

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Common Attributes †DISA Retry Counter, DID/DISA SYSTEM DATA Destination System Timers †CCR Inter-Digit Timer, VSF User Maximum Record Timer, VSF Valid User Message Timer TABLES DATA CCR (Customer Call Routing) Tables Flexible DID Conversion Related Features Ÿ...
  • Page 162 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. After recording prompt, say your name. To delete Company Directory Name 1. Dial the [Record VM Subscriber Name] flexible number. 2. Dial 2 to delete the Name recording. To record a Company Directory Name 1.

  • Page 163: Remote Announcement Recording

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Name, Company Directory - Last Name Related Features Ÿ Ÿ Integrated Auto Attendant Hardware 2.47.2.2 Remote Announcement Recording Description An outside caller can be allowed to record a System announcement. This capability is often used in schools or other organizations to allow remote recording of school closing.

  • Page 164: Integrated Voice Mail

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. TABLES DATA CCR (Customer Call Routing) Tables Flexible DID Conversion Related Features Ÿ Integrated Auto Attendant Ÿ Attendant Hardware 2.47.3 Integrated Voice Mail 2.47.3.1 Administrator Mailbox Description A Mailbox may be assigned as an Administrator to allow access to other mailboxes and the administration menu to add, delete, or reset a mailbox password to default (station number).

  • Page 165: Announce Only Mailbox

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. Only administrator can remove a recorded broadcast message. 5. Administrator can record mail box greeting only for own system not TNET or networking. Programming Keyset Admin. TABLES Customer Call Routing Tables (PGM 228) Flexible DID Conversion Table (PGM 231)

  • Page 166: Call Forward From Vm

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.47.3.3 Call Forward from VM Description If you are at a remote location, you can activate or deactivate Unconditional Call Forward from the integrated Voice Mail. Pressing “7” at the main VM menu will return the "Mailbox Set Forward" prompt.

  • Page 167: Distribution Lists

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.47.3.4 Distribution Lists Description In your Voice Mailbox you can create a distribution list that will allow you to record and send or forward messages to all of the Mailboxes in the list. You can create five (5) different Distribution Lists with up to 25 Mailboxes in each list.

  • Page 168: Mark A Message As Private

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. The E-mail address for the System and the station are defined under the Web Admin. 3. To attach the Voice message to the E-mail notification, the Attach Message option (PGM 111 –...

  • Page 169: Mark A Message For Delivery Confirmation

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 “For regular delivery, press 1. To mark urgent, press 2. To mark private, press 3. To mark urgent and private, press 4. To request delivery receipt of the message for future, press 5.”...

  • Page 170: Message Cascade

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 COS. Programming Keyset Admin. SYSTEM VM COS Attributes (PGM 253) Web Admin. SYSTEM DATA VM COS Attributes Related Features Ÿ Send a Message Hardware 2.47.3.8 Message Cascade Description Message cascading copies or moves messages left for the originating mailbox to another mailbox.

  • Page 171: Message Retrieval

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Mailbox owner number is not saved in PGM 127. Programming Keyset Admin. Station Station VM Attribute (PGM 127) Web Admin. STATION DATA VM Attributes † Cascade Mailbox 1~5 VM Attributes †...
  • Page 172 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 press one, to listen to the next message, press two, to delete message, press three, to forward message, press four, to call the sender, press five, to return to main menu, press nine.”) is played.
  • Page 173 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Dial ‘#’ while the date/time prompt is played. 2. System will stop playing the prompt and it will provide the message. To hear the date/time prompt while hearing 1.

  • Page 174: Message Retrieval Options

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION Retrieve Message Order (PGM 113-Button 13) Auto save new message (PGM 161-Button 24-11) Web Admin. VM Attributes †Retrieve MSG Method STATION DATA SYSTEM DATA System Attributes †Auto Save New Message Related Features Ÿ...
  • Page 175 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Station VM Feature Usage: On Digit Function Play New message Play Saved message Play urgent message Send a message Personal options Administrator options (administrator only) Set Cancel/Fwd, available only for remote access Mailbox Setting, "Mailbox Settings"...

  • Page 176: Message Storage

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Remote Message Retrieval Ÿ Voice Mailbox Settings Ÿ Class of Service Hardware 2.47.3.11 Message Storage Description When you activate Call Forward to the integrated Voice Mail, calls are transferred to your mailbox or recall the Auto Attendant, the call is handled by the iPECS Voice Mail application.

  • Page 177: Outbound Message Notification

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Direct Transfer to Mailbox (PGM 120-Button 6) Station Call Forward Timer (PGM 123) SYSTEM Call Forward No Answer Timer (PGM 181-Button 1) VSF User Record Timer (PGM181-Button 3) VSF Valid User Message Timer (PGM 181-Button 4) Web Admin.
  • Page 178 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Answer Notification call and receive the New messages and password prompt. 2. Enter your Mailbox password. 3. Listen to the new messages. Condition 1. Caller Id will be the external caller who left the message or, for messages from another station, Caller Id will be the station receiving the message.

  • Page 179: Personal Ccr/User Greeting Disa

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 System Timers †VM Notify Play Delay Over CO Timer Station Group Attributes†VSF Group Attributes †Dial Time STATION GROUP DATA Related Features Ÿ Mobile Extension Ÿ Message Retrieval Ÿ...
  • Page 180 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To use Personal CCR 1. Call or be transferred to a Station with Personal CCR active. 2. During or within the CCR analysis timer, dial a digit from the User Greeting instructions. 3.

  • Page 181: Multiple Mailbox Greeting

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.47.3.14 Multiple Mailbox Greeting Description System provides maximum 4 greeting for each mailbox user. Each user can select greeting according to the following scenario in station program. Operation FLOW CHART INCOMING CALL...
  • Page 182 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To change whole mailbox greeting with station program 1. Press [PGM] button and dial 56. 2. Select case type 0 (1: Unconditional, 2: Busy, 3 : No answer, 4: DND, 0:All). 3.

  • Page 183: Remote Message Retrieval

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 to listen to your current greeting, press five to record a new greeting, press seven to return to the main menu, press nine 4. Press 7 to edit your greeting. Enter greeting 5.

  • Page 184: Send A Message

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 apply. 2. The conditions associated with DISA apply. Programming Related Features Ÿ Message Retrieval Options Ÿ Integrated Auto Attendant Ÿ Message Retrieval Hardware 2.47.3.16 Send a Message Description You can record and send messages to other Mailboxes or distribution list from your Voice Mailbox.

  • Page 185: Voice Mail Class Of Service

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.47.3.17 Voice Mail Class of Service Description The system employs a Voice Mailbox Class of Service to provide control and management of Mailboxes. There are five VM Classes of service used to define the COS characteristics listed below.
  • Page 186 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation To program Mailbox settings while “in” the Voice Mailbox 1. Press “8”, for Mailbox settings, the “Mailbox Setting” prompt is received. To edit your greeting 1. Dial “1” and receive the “Greeting Option” prompt (“To listen to your current greeting, press five, To record a new greeting, press seven, To return to the main menu, press nine.”).

  • Page 187: System Voice Memo

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.47.4 System Voice Memo Description The integrated AA/VM memory incorporates Voice Memos for the system time and date as well as station number, and settings that can be played to your station upon request. Operation iPECS IP &...
  • Page 188 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the following items: − Station number − Station IP Address − Station Mac Address − Station ICM Mode Handsfree/Tone/Privacy) − Listed message x (the number of all message waiting) −...

  • Page 189: Ip Bridge Mode

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.48 IP Bridge Mode Description UCS client Soft phones can automatically bridge the audio for a call to a “linked pair” Station. When the Soft phone places a call in the bridged mode, the audio for the call can delivered to the iPECS IP or LDP Phone by simply lifting handset or pressing the [SPEAKER] button.

  • Page 190: Ip Fax Relay, T.38 Support

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.49 IP FAX Relay, T.38 Support Description Because of their nature, Fax tones do not transmit well through IP networks, particularly when compression is employed. To address this, the external network interfaces of the system support T.38 protocol that defines the translation of analog fax tones to digital signals.

  • Page 191: Ip System Dect

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.50 IP System DECT Description The iPECS supports office building mobility employing Digital Enhanced Cordless Technology (DECT). Ericsson-LG Enterprise’s Multi-channel DECT Base stations connect to the Wireless Interface board of the system to establish cells.

  • Page 192: Ip Trans-Coding

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.51 IP TRANS-CODING Description The system employs the IEEE g.711, g.729, g.722 or g.723 codec to digitize and compress voice signals for RTP packets between iPECS devices. iPECS terminals and gateway Modules incorporate DSP functions to support codec conversion.

  • Page 193: Ip Trunking

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.52 IP TRUNKING 2.52.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.
  • Page 194 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 BOARD BASED H.323 VoIP Attributes DATA Common Attributes †CO/IP Group CO LINE DATA VoIP Attributes †CO VoIP Mode H.323 DATA H.323 Basic Attributes H.323 CO Group Attributes H.323 Incoming route table Related Features System Networking...

  • Page 195: Lbc (Loud Bell Control)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.53 LBC (Loud Bell Control) Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when: Ÿ...

  • Page 196: Lcr (Least Cost Routing)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.54 LCR (Least Cost Routing) Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.
  • Page 197 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 “LDT Index” will make each entry unique. The system will use the lowest matching entry. 4. When Direct CO LCR is used on an ISDN line, an ISDN information message with the Called party Info Element, which includes only the numbering plan and numbering type, is sent to the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits.

  • Page 198: Linked Station Pairs

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.55 Linked Station Pairs Description A station can be logically linked to a primary station so that the two stations function as a single station. When linked, the two stations effectively act as a single station with the station attributes of the primary station.
  • Page 199 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 on hold at one and pick-up the call at the other member. Programming Keyset Admin. SYSTEM Linked Station Pairs Table (PGM 124) Web Admin. STATION DATA Linked Station Related Features Ÿ...

  • Page 200: Lnr (Last Number Redial)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.56 LNR (Last Number Redial) Description The last number dialed is stored in the Station’s Last Number Redial buffer. You may request the system redial the last dialed number without the need to dial the number. For iPECS IP and LDP Phones with displays, the last 10 numbers are stored in the LNR buffer.
  • Page 201 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. When the outside Line used for the original call is busy, the system will select an idle Line from the same Line group to place the call. 3.

  • Page 202: Mobile Extension

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.57 Mobile Extension Description Your mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system. DID calls are sent to your iPECS IP or LDP Phone and your registered mobile phone simultaneously.
  • Page 203 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Dial a Park code to Park the call. Dial a Page zone to place an Internal/External or All Call page within the iPECS system. Dial a Conference Room to transfer the external party to a Conference Room. Note The mobile may reconnect to the call by dialing “#”.
  • Page 204 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Mobile Extension Table (PGM 236) Web Admin. TABLES DATA Mobile Extension Table Related Features DND (Do Not Disturb) Ÿ Ÿ Station Message Wait/Call Back Ÿ...

  • Page 205: Moh (Music-On-Hold)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.58 MOH (Music-On-Hold) Description When you place a call in a hold state, the system will deliver audio from the defined MOH source. In this way, the connected user can determine that the connection is still active. The system delivers audio from one of several sources that are defined for the system and can be defined for each Line and DID number.
  • Page 206 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 languages are supported. Programming Keyset Admin. CO LINE MOH (PGM 142-Button 6) SYSTEM MOH Type (PGM 171-Button 2) Web Admin. CO LINE DATA Common Attributes †CO Line MOH SYSTEM DATA Music Sources Related Features...

  • Page 207: Multiple Language Support

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.59 Multiple Language Support Description With the integrated Auto Attendant and Voice Mail, iPECS can support six (6) languages simultaneously. Prompts in the desired languages are loaded into the integrated AA/VM memory along with the Language Selection prompts.
  • Page 208 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Multi-language (PGM 179) Web Admin. SYSTEM DATA System Multi Language Related Features Integrated Auto Attendant/Voice Mail Ÿ Ÿ Direct Inward Dial (DID) Ÿ Station Groups Announcements Ÿ...

  • Page 209: Multiple Voice Mailbox Support

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.60 Multiple Voice Mailbox Support Description A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. If you use an iPECS IP and LDP Phone, one or more Flex buttons of your phone can be configured to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox.

  • Page 210: Network Security & Priority

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.61 Network Security & Priority Description Each IP device that connects to the eMG supports several security and priority protocols. IP devices incorporate a Web server, which will deliver the Module Web Admin pages to a standard browser.

  • Page 211: Outside Call Redirect

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.62 Outside Call Redirect Description You can assign a Flex button of your iPECS IP or LDP Phone to send an incoming outside call to a pre-defined destination such as the Attendant, Voice Mail, another Station, or Hunt group without answering the call.

  • Page 212: Outside Call Time Restriction

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.63 Outside Call Time Restriction Description The system can be programmed to limit the length of outgoing calls by specified stations. If Call Time Restriction is assigned to a station, when the station places an outgoing call, the system initiates the Cut Off timers for the Station and the outside Line.

  • Page 213: Outside Line Access

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.64 Outside Line Access Description Stations can access outgoing Lines if allowed Line allowed access in the System database. The iPECS IP and LDP Phones may use flexible buttons assigned to access a specific Line or Line group button for outgoing calls or a {LOOP} button.
  • Page 214 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 CO/IP Group Override” is enabled. 2. If not allowed access to a specific outside Line, you receive error tone when access is attempted. The station may receive transferred calls on such denied access Lines but will not be able to flash or use the Line for an outgoing call.

  • Page 215: Outside Line Queuing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.65 Outside Line Queuing Description When outside Lines are busy, if permitted, you can request to be placed in a queue awaiting the Line or a Line in the same group to become available. When an appropriate Line becomes available, the system calls the waiting station on a first in first out basis.
  • Page 216 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 from the queue; the queue is cancelled. Programming Keyset Admin. STATION CO/IP Queuing (PGM 112-Button 5) Web Admin. Common Attributes †CO/IP Line Queuing STATION DATA Related Features Ÿ...

  • Page 217: Personal Groups

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.66 Personal Groups Description A Personal Group consisting of your master station and group member stations (maximum 32 including your master station) can be configured by the system Administrator. When your master station receives a call all members also receive the call and when placing a call the master station number, access and dialing restrictions are used.

  • Page 218: Ppp Over Modu For Emg

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.67 PPP over MODU for eMG Description PPP (Point-to-Point Protocol) is a protocol for communication between two computers using a serial interface, typically a personal computer connected by phone line to a server. MODU stands for MODEM Unit which is installed in eMG system for data communication using CO line which can be analogue or digital(ISDN or IP trunk etc.).

  • Page 219: Pre-Defined & Custom Text Display Messages

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.68 Pre-Defined & Custom Text Display Messages Description You can select a text message that will display in the LCD of iPECS IP and LDP Phones when they call you.
  • Page 220 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 RETURN UNKNOWN Message 06 CALL (enter up to 17 digits) Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation...
  • Page 221 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5. Press the [HOLD/SAVE] button. 1. Press the {ONE-TOUCH DISPLAY MESSAGE} button. 2. Dial auxiliary input, as desired. 3. Press the [HOLD/SAVE] button. To cancel an active Display Message 1.
  • Page 222 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6. Dial auxiliary data as desired. 7. Press the [HOLD/SAVE] button. To cancel active Display Messages for other stations 1. Press the [TRANS/PGM] button. 2. Dial “052”, Attendant Display Message Cancel code. 3.

  • Page 223: Prefix Dialing Table

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ iPECS IP or LDP Phone required to receive Display Messages 2.69 Prefix Dialing Table Description The Prefix Dialing Table supports several features. On analog CO Lines, the table is used to determine the cost of the call.

  • Page 224: Prepaid Call

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features 2.70 Prepaid Call Description Prepaid refers to services paid for in advance. There are two kinds of prepaid call. One is CO prepaid call and the other one is Station prepaid call.

  • Page 225: Redundant System Processor For Ucp

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.71 Redundant System Processor for UCP Description The iPECS UCP system supports redundant processor operation. The redundant system processor is a hot standby processor. The LAN2 port of the master iPECS UCP module is connected directly to theLAN2 port of the standby UCP module for local redundancy, in which case the LAN2 ports may be connected over the LAN or WAN.
  • Page 226 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Redundancy Attributes †CPU Redundancy Usage, Change REDUNDANCY DATA Active UCP by Power Fail, Geographic Redundancy System Timers †IP Watch timer SYSTEM DATA Related Features Hardware Ÿ For Main and stand-by UCP installation, please refer to the iPECS UCP Hardware Description and Installation Manual.

  • Page 227: Registration & Fractional Module Tables For Ucp

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.72 Registration & Fractional Module Tables for UCP Description Normally, local iPECS devices can register with the system only when the “Registration Switch”, 3rd Dip switch on the UCP module, is ON. In this state, the system will allow any local iPECS device to register, providing a convenient “plug &...
  • Page 228 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware...

  • Page 229: Remote Control From Mobile Phone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.73 Remote Control from Mobile Phone Description In addition to the call features available to your Mobile phone, you can control certain settings through your Mobile phone. The Mobile has access to the Remote Control menu shown below. 1: Activate Mobile extension 2: Deactivate Mobile extension 3: Unconditional Forward to VM group...
  • Page 230 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. SYSTEM ID & Flexible Numbering Plan †Remote MEX Control NUMBERING PLANS STATION DATA Common Attributes †Call Forward VM Attributes †VSF Access Mobile Extension Table †PGM Authority, Announcement TABLES DATA Related Features Ÿ...

  • Page 231: Ringing Line Preference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.74 Ringing Line Preference Description When Ringing Line Preference is enabled, you answer incoming calls by lifting the handset or pressing the [SPEAKER] button. You may select a Line before lifting the handset or pressing the [SPEAKER] button, which will override Ringing Line Preference and connect you to the Line you selected.

  • Page 232: Speed Dial

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75 Speed Dial 2.75.1 Display Security Description Station and System Speed Dial numbers may be programmed so that the telephone number digits are not displayed on the LCD of iPECS IP and LDP Phones when the Speed Dial is selected.

  • Page 233: Speed Dial Pause Insertion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75.2 Speed Dial Pause Insertion Description A pause dialing command may be inserted in a Station or System Speed Dial number. When encountered, the system will stop dialing the Speed Dial number for the assigned “pause” duration.

  • Page 234: Station Speed Dial

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75.3 Station Speed Dial Description You can store commonly dialed numbers for easy access using Station Speed Dial. With the system, your station has access to 100 Speed Dial numbers each stored in a “bin”. Each Speed Dial number can be up to 25 digits in length and may include special instruction codes.
  • Page 235 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To program a Station Speed Dial number using an LIP-8000/8000E/LIP-9000 series phones with soft buttons 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3.
  • Page 236 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. Accessing an empty Speed Dial bin will return error tone. 2. A Speed Dial number uses a specific Line/or Line from a Group assigned in the Speed Dial bin.

  • Page 237: System Speed Dial

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75.4 System Speed Dial Description Commonly dialed numbers can be stored by the System Attendant or by the Administrator in Web Admin for easy access by stations allowed use of System Speed Dial bins. With eMG80, up to 3000 System Speed Dial numbers are available and with eMG800, up to 8000 System speed dial numbers are available and with UCP, up to 1200 systems speed dial numbers are available.
  • Page 238 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Dial the desired bin number (eMG80:2000-4999 / eMG800: 2000-9999 / UCP: 20000- 31999). Attendant To program a System Speed Dial number 1. Press the [TRANS/PGM] button. 2.
  • Page 239 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 entry) and dial tone detect is enabled for the Line, the system must detect dial tone before dialing the Speed Dial number. Programming Keyset Admin. STATION Speed Dial Access (PGM 112-Button 8) SYSTEM CO Dial Tone Detect (PGM 160-Button 3) TABLES...

  • Page 240: System Speed Zone (Groups)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75.5 System Speed Zone (Groups) Description System Speed Dial bins can be divided into zones or groups. iPECS systems have 10 zones available. To access a Speed Dial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone.

  • Page 241: Flexible Speed

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.75.6 Flexible Speed Description System has the default range of speed code for individual Station speed and System speed codes. To lessen length of speed code for user’s convenience, system provides programmable options for selection of speed code range and length.
  • Page 242 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Type 3 00 - 19 20 - 99 Type 4 000 - 099 1000 - 8999 8000 Type 5 000 - 099 100 - 999 Type 6 00 - 09 100 - 999 Type 7...
  • Page 243 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION Speed Dial Access (PGM 112-Button 8) TABLES System Speed Zone (PGM 232) Web Admin. Common Attributes †Speed Dial Access STATION DATA TABLES DATA System Speed Zone Related Features Ÿ...

  • Page 244: Station Call Coverage

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.76 Station Call Coverage Description The Call Coverage feature permits your iPECS IP or LDP Phone to receive ring and answer calls directed to a covered station. This feature is generally employed to allow a Secretarial answering position to cover calls to other stations.
  • Page 245 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. An iPECS IP or LDP Phone user may cover for a SLT or other stations. However, since a Flex button is required, a SLT cannot provide coverage for other stations. 2.

  • Page 246: Station Groups

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.77 Station Groups Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined: Circular Ÿ Ÿ Terminal Ÿ...
  • Page 247 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 ACD Station Group Calls can be sent to an ACD group by dialing the Station Group Number or assigning outside Lines to ring directly to the Station Group. Calls are directed to the station in the group that has been idle for the longest continuous time, Uniform Call Distribution.
  • Page 248 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Feature Server UMS Group The Feature Server is a PC based TAPI application with high-end Auto Attendant, Voice Mail and Unified Messaging Service (Voice/Fax and e-mail). The iPECS Feature Server receives calls, plays announcements, stores voice messages and forwards them as wave file attachments to the user’s e-mail.
  • Page 249 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 after expiration of the Overflow timer. 8. One of the 200 System announcements may be assigned as the Overflow destination. These announcements can have a corresponding Caller Controlled Routing table allowing the caller to enter digits for further routing.

  • Page 250: Station Flexible Button Default Table

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.78 Station Flexible Button Default Table Description When a station is registered, administrator can assign preset flexible button table to the station automatically by default. Operation 1. Prepare default flexible button table for station in PGM “Flexible Button Defaults”. 2.

  • Page 251: Smdr (Station Message Detail Recording)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.79 SMDR (Station Message Detail Recording) 2.79.1 Call Cost Display Description Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call.
  • Page 252 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. The call cost display begins after the “SMDR Start Timer” expires, if enabled, or at receipt of the first Call Meter Pulse. 2. Once connected to the system, the call duration includes the total time the call is connected including periods when the call is on hold, in queue, etc.

  • Page 253: Lost Call Recording

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.79.2 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 254 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II 03:32 16/05/02 15:30 H100 03:02 Ÿ Call on CO Line 1 on May 16, 2002 at 3:30 pm placed on hold by station 100 for 3 minutes and 2 seconds had total duration of 3 minutes and 32 seconds.

  • Page 255: Smdr Call Records

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 SYSTEM DATA SMDR Attributes Related Features Ÿ Call Cost Display Ÿ SMDR Call Records Ÿ Traffic Analysis Hardware Ÿ RS-323 device to capture SMDR 2.79.3 SMDR Call Records Description SMDR (Station Message Detail Recording) provides detailed information on incoming and outgoing calls.
  • Page 256 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 81: Disconnected, toll restricted 84/85: Disconnected, disconnect supervision 0: Other The SMDR record output for internal calls is as shown in the figure and explained in the chart below.
  • Page 257 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Press the [HOLD/SAVE] button. Conditions 1. For SMDR, if the first dialed digit(s) match the programmed LD (Long Distance) code or the number of dialed digits exceeds the LD digit count, the call is considered an LD call.

  • Page 258: System Administration

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Authorization Codes (Password) Hardware Ÿ RS-323 device to capture SMDR 2.80 System Administration 2.80.1 Keyset Administration Description The system database can be accessed and modified with the keypad and Flex buttons of an iPECS IP or LDP Phone.

  • Page 259: Multi-Level Admin Access

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware 2.80.2 Multi-Level Admin Access Description Access to the Web Admin database is protected by password. Up to three (3) levels of access to the database can be established by assigning a different password to each level. The Maintenance level has access to the entire database, all maintenance routines and defines the Admin Access Authority of the two remaining passwords.

  • Page 260: Web Administration

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware 2.80.3 Web Administration Description The system database is accessed and modified via an iPECS IP or LDP Phone, the LAN interface, MODU, or an ISDN BRI/PRI line. The LAN, MODU, ISDN access the system’s Web server, which delivers the database as a set of Web pages to the user’s Web browser.
  • Page 261 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 in the user’s PC to support password encryption. 2. If Web admin login fails five consecutive (5) times within 1-minute, then login is blocked for a ten (10) minute period and a “blocked access” log is stored in Http Admin Log. 3.

  • Page 262: System Alarm Notification Control

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.81 System Alarm Notification Control Description Assigned stations receive the fault Alarm Signal, either a single tone burst repeated at 1-minute intervals or a continuous tone. The Alarm Signal may be terminated at the phone by dialing the Alarm Reset code or, if assigned, pressing the {ALARM RESET} button.
  • Page 263 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 [TRANS/PGM] + {FLEX} + “*565” + [HOLD/SAVE] To terminate an Alarm Signal, while idle by using {ALARM RESET} 1. Dial the Flex Numbering Plan code “*565”, confirmation tone is received and the Alarm Signal is terminated.
  • Page 264 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Registration Fault Notify Zone Attributes †Emergency Call Notify Station, Emergency Call ZONE DATA Notify 2nd Station, DCOB Fault Notify Station, IP Registration Fault Notify Station Related Features Emergency Call Ÿ...

  • Page 265: System Networking

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.82 System Networking 2.82.1 Centralized Control T-NET Description In a Centralized Control T-NET (Transparent Network), a central system controls all remote modules and terminals providing transparent networked access to all the features and functions of the central system as well as the resources connected to the system.

  • Page 266: Distributed Control Network

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 required for the host to be reachable by remote devices. 6. Up to 15 local systems can operate in local mode as part of a T-NET if central system is eMG80.
  • Page 267 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 call routing; your dialed digits are compared with the Numbering Plan Table for routing. Station to station calling, Call Transfers, Conferencing, Call Back, Call Waiting/Camp-on, Call Forward, and DND operation are transparent to the users although conditions noted below may apply.

  • Page 268: Net Intercom Call

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.82.2.1 Net Intercom Call Description You can place calls to stations connected to other networked systems. Station calls across the network are always terminated in the Tone Ring Intercom Signaling mode. Station calls are placed in the normal manner by dialing the desired station number or pressing a {Net-DSS} button.

  • Page 269: Net Call Transfer

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325) Web Admin. NETWORKING DATA Net Basic Attributes Net CO Line Attributes Net Numbering Plan Related Features Intercom (ICM) Call –...
  • Page 270 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To transfer an active call with Unscreened Call Transfer 1. Press the [TRANS/PGM] button. 2. Dial the station to receive the transfer. 3. Hang-up to complete the transfer. 1.

  • Page 271: Net Call Identification Service

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Networking CO Line Attribute (PGM 322) Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325) Web Admin. NETWORKING DATA Net Basic Attributes Net Supplementary Attributes†Net Transfer Mode, Net Trans Recall timer Net CO Line Attributes Net Numbering Plan...

  • Page 272: Network Call Back (Call Completion)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.82.2.4 Network Call back (Call Completion) Description When you call a networked station that is busy, you can leave a Call Back request. When the busy station returns to idle, you will receive a Call Back from the system. Upon answer, the iPECS system will place a call to the originally busy station.

  • Page 273: Net Call Camp-On (Call Offer)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Net CO Line Attributes Net Numbering Plan Related Features Call Transfer, Station – Net Call Transfer – Hardware 2.82.2.5 Net Call Camp-On (Call Offer) Description When calling to a networked station that is busy, you may camp a call on to the called station. The called station receives a camp-on tone and the [Hold/Save] button LED will flash.

  • Page 274: Net Conference

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Networking CO Line Attribute (PGM 322) Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325) Web Admin. NETWORKING DATA Net Numbering Plan Related Features Call Waiting/Camp-On –...

  • Page 275: Net Station Message Waiting

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. Multi-line conference time is not applied on 3-party Net Conference. 2. A IP phone cannot initiate a Net Conference. Programming Keyset Admin. SYSTEM Networking Basic Attribute (PGM 320) Networking CO Line Attribute (PGM 322) Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325)
  • Page 276 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 ST CL VS VM FS MS 001 001 005 006 001 004 2. Dial “1” to select ST (Station Message Wait) “1” = ST: Station Message Wait “2”...

  • Page 277: Net Call Forward

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM Networking Basic Attribute (PGM 320) Networking CO Line Attribute (PGM 322) Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325) Web Admin.
  • Page 278 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation iPECS IP & LDP Phones To activate Call Forward, (Unconditional, Busy, No Answer, or Busy/No Answer) 1. Lift the handset or press the [SPEAKER] button to receive dial tone. 2.
  • Page 279 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 activated, the receiving system is responsible for routing the call. 5. Incoming analog CO lines must provide Disconnect Supervision and the Open Loop Detect timer must be set for proper operation. 6.

  • Page 280: Co Transit-In

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.82.2.9 CO Transit-In Description When a DID call is received by a networked system, the system will attempt normal DID call routing. The ICLID table is examined, followed by the MSN table, then the defined DID number conversion is completed.

  • Page 281: Co Transit-Out

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.82.2.10 CO Transit-Out Description CO Transit-Out increases efficiency of Lines and reduces call costs by routing outgoing calls to the nearest appropriate point in a network of systems. At one system you can dial the appropriate Line access code for Lines in the remote system.

  • Page 282: Blf Presentation

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Network Feature Code Table (PGM 325) Web Admin. NETWORKING DATA Net Basic Attributes Net CO Line Attributes Net Numbering Plan Related Features Hardware 2.82.2.11 BLF Presentation Description When systems are networked, the status of stations in one system can be displayed at stations of other systems in the network.

  • Page 283: Centralized Attendant Service (Cas)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 only two Systems. In this case, employ the Network Numbering Plan to configure IP address of the networked KSU LAN port as the Destination MPB IP address. Do not assign an address for the BLF Manager in the Networking Supplementary Attributes.

  • Page 284: Centralized Voice Mail

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Centralized Attendant iPECS IP or LDP Phone To answer a remote Attendant call 1. Answer the call as normal, the {NET DSS} button for the remote Attendant flashes. Conditions 1.

  • Page 285: Networked System Paging

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation Refer to the External Voice Mail function in the system features. Conditions 1. The centralized VM must be configured in the central system to which it is attached as a Network VM.
  • Page 286 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Dial the Network Paging code and Zone, or press a {NET PAGE ZONE} button. 3. If assigned, after the Page Warning Tone, make announcement. 4. Replace the handset to return to idle. To queue for a page when busy is received 1.

  • Page 287: System Scenario Call Routing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.83 System Scenario Call Routing Description In addition to other routing, the system can be configured to route incoming calls based on scenarios. Scenarios can activate automatically or a group of scenarios can be activated manually by the Attendant.
  • Page 288 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. SYSTEM System Call Routing (PGM251-Web only) Station ICM Group ( PGM 125 ) CO tenancy group (PGM 141-B10) Web Admin. SYSTEM DATA System Call Routing STATION DATA Station ICM Group CO LINE DATA...

  • Page 289: Traffic Analysis

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.84 Traffic Analysis Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to: Ÿ...
  • Page 290 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To cancel the periodic All Summary Report 1. Press the [TRANS/PGM] button. 2. Dial “0123”, the cancel All Summary report code. 3. Press the [HOLD/SAVE] button. To print a traffic report 1.

  • Page 291: Traffic Analysis, Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.84.1 Traffic Analysis, Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs periodically or the Attendant requests output of the report for a defined Analysis period. The following is a sample report and description of the report fields.
  • Page 292 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. The Peak Hour is the hour when the system has the highest total call volume. Programming Keyset Admin. SYSTEM RS-232 Port Settings (PGM 174) Print Port Selections (PGM 175) Web Admin.

  • Page 293: Traffic Analysis, Call Reports

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.84.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. Hourly Call Report The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The report indicates the number of completed calls for each hour during the Analysis period as shown below.

  • Page 294: Traffic Analysis, H/W Usage

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.84.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the Voice Mail as shown in the following sample report. Site Name : abc co Report Type : Hardware Usage Report- Today Peak Date : 06/05/02 08:34...

  • Page 295: Traffic Analysis, Line Reports

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.84.4 Traffic Analysis, Line Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for all Line Group activity. The following provides a sample report and description of the major fields in the report.
  • Page 296 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To print the CO Hourly Traffic Report 1. Press the [TRANS/PGM] button. 2. Dial ‘0129’, the CO Hourly Traffic report code. 3. Dial CO Group number. 4. Press the [HOLD/SAVE] button. Conditions Programming Keyset Admin.

  • Page 297: Universal Night Answer (Una)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.85 Universal Night Answer (UNA) Description UNA (Universal Night Answer) allows you to be alerted over an external loud bell and answer defined outside calls by dialing the UNA code. While primarily intended for alternate answering during the Night service mode, UNA will also function in all service modes.

  • Page 298: Wake-Up Alarm, Enhanced

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.86 Wake-Up Alarm, Enhanced Description If permitted in the system database, you can set up to five (5) Wake-up or alerting time. When a time is reached, the system will signal your station with an audible and visual signal. The alerting for each of the 5 Wake-up alarms will repeat based on the type selected when you assign the alarm.
  • Page 299 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 1. Press the [TRANS/PGM] button. 2. Dial “41”, the code for setting the Wake-up Alarm. 3. Enter the Wake-up alarm index number, “1 to 5”. 4. Dial the desired 2-digit hour (24-hour mode), then 2-digit minute for alerting. 5.
  • Page 300 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 index number (1-5) available for the station. If no Alarm index is available, the Attendant setting is ignored. 4. When the Attendant erases the Wake-up alarm, all five alarm indices are erased. 5.

  • Page 301: Wake-Up Alarm, Standard

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.87 Wake-up Alarm, Standard Description The standard Wake-up Alarm feature allows you or an Attendant to set a Wake-up alarm or desired time to be alerted. When the time is reached, the system will signal your station with an audible and, for iPECS IP and LDP Phones, a visual signal is provided in the LCD.
  • Page 302 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. Press the [HOLD/SAVE] button. To register Wake-Up 1. Lift the handset. 2. Dial “*561”, the SLT Programming code, confirmation tone is heard. 3. Dial “41”, the set Wake-up code. 4.

  • Page 303: Web Call Back

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.88 Web Call Back Description The Station User Web portal incorporates a Web Call Back feature. In the portal, you may be permitted to request the system to establish a telephone call between two telephone numbers. The call is subject to the dialing restrictions of the station number associated with the portal access.

  • Page 304: Zone Management

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.89 Zone Management 2.89.1 Holiday Assignment Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for each Zone). Devices in a Zone follow the holiday and vacation assignments of the zone. When the date of a Zone is set to Holiday or Vacation, the Zone will operate in the programmed ring mode.

  • Page 305: Remote Devices

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2.89.2 Remote Devices Description Remote devices, in particular those not reachable by the system, are managed by grouping devices with similar characteristics in a Zone. Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone.
  • Page 306 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Inter-Zone Attributes Zone Holiday Assignment Related Features Hardware...

  • Page 307: Intercom

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3. I NTERCOM 3.1 Barge In Description Barge in permits authorized extensions to intrude into other existing outside or intercom calls. When you intrude on an existing call, a Conference is established with you (the supervisor) and the parties on the existing call.
  • Page 308 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. This feature is only available for active calls; you cannot barge in on a ringing or held call. 3. The Barge-In supervisor phone display will indicate the Id of the connected parties prior to the Barge-in operation.

  • Page 309: Direct Station Selection/Busy Lamp Field (Dss/Blf)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.2 Direct Station Selection/Busy Lamp Field (DSS/BLF) Description You can assign Flex buttons on iPECS IP and LDP Phones, or DSS Consoles to provide one- button calling to another station and the button LED indicates the status of the station. The {DSS/BLF} button can also be used for one-button transfer.

  • Page 310: Intercom (Icm) Call

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.3 Intercom (ICM) Call Description A non-blocking ICM is available to all stations only in UCP system. You may place an intercom call to other stations in the system by dialing applicable digits as defined in the Station Numbering Plan.
  • Page 311 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Inter Digit Timer (PGM 181-Button 7) Web Admin. STATION DATA Common Attributes †Prime Line System Timers †ICM Dial Tone Timer, Inter Digit Timer SYSTEM DATA Related Features Ÿ...

  • Page 312: Intercom Call Hold

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.4 Intercom Call Hold Description While on an active Intercom (ICM) call, using an iPECS IP or LDP Phone you can place the call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls you after expiration of the Exclusive Hold Recall Timer.

  • Page 313: Intercom Caller Controlled Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.5 Intercom Caller Controlled Signaling Description You can change the signaling mode of an Intercom (ICM) call from Tone ring to Voice announce or Voice announce to Tone ring. Operation iPECS IP &...

  • Page 314: Intercom Lock-Out

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.6 Intercom Lock-Out Description If you take no action after going off-hook for the Dial Tone timer or fail to dial an additional digit within the Inter-digit timer, you will receive error tone for 30 seconds and be placed out-of-service (locked-out).

  • Page 315: Intercom Step Call

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.7 Intercom Step Call Description When busy tone is received on a dialed Intercom call, you may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.

  • Page 316: Intercom Tenancy Group

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.8 Intercom Tenancy Group Description Stations in the iPECS are assigned to an Intercom Tenancy Group. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by- group basis.
  • Page 317 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 CO LINE Tenancy Group (PGM141-Button 10) TABLES Flexible DID Conversion Table (PGM 231) Weekly Time Table (PGM 233) Web Admin. Common Attributes † ICM Tenancy Group Number STATION DATA Station ICM Tenancy Group CO LINE DATA...

  • Page 318: Intercom Transfer

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.9 Intercom Transfer Description You can transfer an active Intercom call to other stations in iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened). The Intercom station is placed on Exclusive Hold.
  • Page 319 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 While on an Intercom call, Unscreened call transfer 1. Momentarily depress the Hook-switch. 2. Dial Station to receive call. 3. Hang-up, return to idle. Conditions 1. The [ICM] button, if configured, provides an appearance for the transferred station. The LED indicates status and pressing the button connects to the station.

  • Page 320: Message Wait/Call Back

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.10 Message Wait/Call Back 3.10.1 CLI Message Wait Description When your iPECS IP or LDP Phone with display receives an external call with Calling Line Identification (CLI) and the call is abandoned (disconnects before answer), the system will generate a CLI Message Wait (missed call) log with the Caller Identification, date and time.
  • Page 321 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Press the [VOL UP]/[VOL DOWN] button to scroll through the CLI Messages. 5551122323 21/11 09:10 CNT: 2 To delete the current CLI Message 1. Press the “*” button, the next CLI message is displayed. 1.
  • Page 322 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 abandoned or lost call. 10. For ISDN calls, the CLI Message Wait will display and dial the number as shown in the Table below, modified based on assignments in PGM 200 for: Incoming Prefix Code My Area Code My Prefix Area Code...

  • Page 323: Message Wait Reminder Tone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ iPECS IP or LDP Phone with display 3.10.2 Message Wait Reminder Tone Description In addition to the [MESSAGE/CALL BACK] button LED, iPECS IP and LDP Phones can be sent a notice as a periodic reminder tone or voice prompt to you of message waits in queue.

  • Page 324: Short Message Service (Sms)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware Ÿ iPECS IP or LDP Phone 3.10.3 Short Message Service (SMS) Description The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS IP and LDP Phones equipped with a display as well as UCS Client and WLAN Phone.
  • Page 325 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. Dial the desired station range to receive the message. STA 100-124 SEND-(SAVE) CANCEL_(#) 5. Dial the message using two digits for each character as shown in the table below, use the [REDIAL] button to delete a character.
  • Page 326 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 MESSAGE: [0] EMERGENCY CONFER [1] LETS GO TO LUNCH 3. Use the [VOL UP]/[VOL DOWN] to scroll through messages. MESSAGE: [2] WE HAVE A MEETING A [3] CONFERENCE AT 9 AM 4.

  • Page 327: Station Message Wait/Call Back

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.10.4 Station Message Wait/Call Back Description When a called station does not answer or is in DND, you can activate a Station Message Wait indication to request a Call Back. A station may receive a Message Wait from any number of other stations in the system.
  • Page 328 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 “2” => CL: CLI Message Wait “3” => VS: Integrated VM Message Wait “4” => VM: external Voice Mail “5” => FS: Feature server “6” => MS: SMS message wait 3.
  • Page 329 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the Intercom signaling mode selected. 2. A station can leave only one callback request. 3. The [MESSAGE/CALL BACK] button LED will continue to flash until all Message Wait and Call Back requests, including Voice Mails, have been serviced.

  • Page 330: Paging

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.11 Paging 3.11.1 Internal/External & All Call Page Description If your station is permitted to access page facilities, you can connect and transmit voice announcements to any or all of the systems Internal/External Page zones. Stations are grouped into “zones”...
  • Page 331 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To queue for a page when busy is received 1. Press the [MESSAGE/CALL BACK] button. 2. Replace the handset returning to idle. To make a page 1. Lift the handset. 2.
  • Page 332 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 12. The Call Back ring signals the station for 15 seconds, after which, the queue is canceled and the next station in the queue is signaled. 13. If the waiting station is busy, and the Page zone becomes available the next idle station in the Page Queue list is signaled and the busy waiting station is placed at the bottom of Page Queue list.

  • Page 333: Meet Me Page

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 3.11.2 Meet Me Page Description During a Page, you may request another user respond to the Page and “Meet” you by dialing the Meet-Me code. When the party dials the Meet-Me code, the page is terminated and an intercom call is connected between you and the party.

  • Page 334: Sos Paging

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. SYSTEM DATA System Timers †Paging Timeout Timer Related Features Ÿ Internal/External & All Call Page Hardware 3.11.3 SOS Paging Description A System announcement can be recorded and then used a page announcement. A Flex button of an iPECS IP or LDP phone is required.

  • Page 335: Push To Talk Paging

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Integrated Voice Mail Hardware Ÿ iPECS IP or LDP Phone 3.12 Push to Talk Paging Description Each iPECS IP, LDP and WLAN Phone can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups.
  • Page 336 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. Dial the PTT group number (“1”~“9” and “0” for all groups). 5. Press the [HOLD/SAVE] button. To log other stations out of a PTT group 1. Press the [TRANS/PGM] button. 2.

  • Page 337: Emergency Page

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ iPECS WLAN Ÿ iPECS UCS Client 3.13 Emergency page Description If a station makes a Emergency page, the station can page to not only idle stations and external page ports but also talking stations.
  • Page 338 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6...

  • Page 339: Outside (Co/Ip) Lines

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. O (CO/IP) UTSIDE LINES 4.1 Auto Fault Detection and Recovery Description If the system detects a Line fault on a PRI Line or IP Trunk, the Line/Trunk is placed in an Out-Of- Service state and temporarily placed it in the unused Line group.

  • Page 340: Caller Id Mode

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.2 Caller ID Mode Description The Caller ID signals for analog CO Lines varies from region to region. To support these differences, each analog CO Line is assigned the type of Caller Id signal provided from the CO Line.

  • Page 341: Co Line Flash

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.3 CO Line Flash Description Analog CO Lines recognize a brief open or ground connection, “Flash”, as a request for new dial tone. When used behind a CM, a Flash is often used to activate a feature or call transfer. Operation iPECS IP &...

  • Page 342: Co Line Release Guard Time

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.4 CO Line Release Guard Time Description To assure that the service provider’s switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO Lines in a busy state after release of the Line. The time between the disconnect and when the system changes the CO Line status from busy to idle is the CO Line Release Guard time.

  • Page 343: Co Line Ring Detect

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.5 CO Line Ring Detect Description The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 344: Dial Pulse Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.6 Dial Pulse Signaling Description An analog CO Line can be configured to send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio.

  • Page 345: Direct Inward Dialing (Did)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.7 Direct Inward Dialing (DID) Description A carrier service, known as Direct Inward Dial (DID), sends digits to the system so that the call may be routed directly to a specific station or system facility. Digits sent to the system are generally the last digits (3 or 4) dialed by the caller.
  • Page 346 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 SYSTEM DID/DISA Busy Destination (PGM 167-Button 1) DID/DISA Error Destination (PGM 167-Button 2) DID/DISA No Answer Destination (PGM 167-Button 3) DID/DISA No Answer Timer (PGM 181-Button 2) TABLES Customer Call Routing Tables (PGM 228) Flexible DID Conversion Table (PGM 231)

  • Page 347: Digit Conversion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.8 Digit Conversion Description When you place a call, the digits you dial are compared with the Digit Conversion Table. If a match is found, the digits are converted as defined in the table. Within the table are 15 sub-tables with up to 200 entries of up to sixteen digits for each sub-table for eMG80.

  • Page 348: Direct Inward System Access (Disa)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.9 Direct Inward System Access (DISA) Description Each outside Line may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide intercom dial tone or route to a System announcement where Caller Controlled Routing may be defined.
  • Page 349 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6. If a DISA caller encounters a system All Lines Busy, busy tone is received for 5 seconds before ICM Dial tone is again presented and the DISA caller may try another call.

  • Page 350: Dtmf Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.10 DTMF Signaling Description Dual Tone Multi-Frequency (DTMF) signals are used with Lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds. Operation System Operation of this feature is automatic when programmed.

  • Page 351: Ip Address Dialing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.11 IP Address Dialing Description If allowed, you can place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, “*”, is used as the “dot” between bytes of the IP address.

  • Page 352: Ip Trunking

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.12 IP Trunking 4.12.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.

  • Page 353: Ip Trunk Service

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Common Attributes †CO/IP Group CO LINE DATA VoIP Attributes †CO VoIP Mode H.323 Basic Attributes H.323 DATA H.323 CO Group Attributes H.323 Incoming route table Related Features Ÿ...

  • Page 354: Voip Sw (Soft Voip Channel) For Ucp

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION IP User ID Table (PGM111-Button 19) Station IP Attributes (PGM 122) CO/IP CO/IP Line Group (PGM 141-Button 1) CO VoIP Mode (PGM 141-Button 11) Web Admin.
  • Page 355 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Device Port Number Change †Virtual Registration† Device SYSTEM ID & NUMBERING PLANS ID, CO, VOIU (SW), Max Port, Soft Channel STATION DATA IP User Table Index Station IP Attributes CO LINE DATA Common Attributes †CO/IP Group VoIP Attributes †CO VoIP Mode...

  • Page 356: Ip Wan Dialing After Answer

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.13 IP WAN Dialing after Answer Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol based on the system programming.

  • Page 357: Isdn (Integrated Service Digital Network)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.14 ISDN (Integrated Service Digital Network) Description The iPECS system supports both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) ISDN circuits. The ETSI 30B+2D channel configuration is supported through switches on the PRIU Interface board to select E1 digital Line operation or PRI ISDN operation.
  • Page 358 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 far-end user. Calling Line Identification Restriction and Connected Line Identification Restriction may be enabled in the system database or you may activate restrictions with a {CLIR} and {COLR} Flex buttons.

  • Page 359: Isdn Aoc (Advice Of Charge)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.14.2 ISDN AOC (Advice of Charge) Description When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS IP and LDP Phones and include the AOC in SMDR records.

  • Page 360: Keypad Facility

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.14.3 Keypad Facility Description The ISDN Keypad Facility Information Element (IE) may enable the user to activate certain ISDN services (e.g. Off-Net Forward). To access this facility, the station must be enabled and have a {KEYPAD FACILITY} Flex button.

  • Page 361: Multiple Subscriber Number (Msn)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.14.4 Multiple Subscriber Number (MSN) Description Up to eight (8) Subscriber Numbers (telephone numbers) can be served by a Basic Rate Interface allowing Direct-Dial-In call delivery. This “Sub-Address” information is included as digits in the Called Party Number Information Element.
  • Page 362 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION MSN Wait (PGM 114-Button 12) Flexible Button Assignment (PGM 115) CO/IP CO/IP Attributes III (PGM 143) ISDN/ICLID ISDN Attributes (PGM 200) MSN Table Attributes (PGM 202) System Print MSN on SMDR (PGM 177-Button 21) Web Admin.

  • Page 363: Isdn Supplementary Services

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.15 ISDN Supplementary Services In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below.

  • Page 364: Isdn Malicious Call Id Request

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features ISDN Supplementary Services Ÿ Hardware Ÿ ISDN Line Ÿ iPECS IP or LDP Phone 4.15.2 ISDN Malicious Call ID Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the Calling Line ID (CLID) from the ISDN.
  • Page 365 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 SMDR Attributes † Save Enable SYSTEM DATA Related Features Ÿ ISDN Supplementary Services Ÿ SMDR (Station Message Detail Recording) Hardware Ÿ ISDN Line Ÿ iPECS IP or LDP Phone...

  • Page 366: Line Monitor

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.16 Line Monitor Description When a Line is configured in the system and the system determines that the service provider connection is lost, the Line is placed in an Out-of-Service condition. In this state, the Line cannot be employed for an outgoing call but incoming calls operate normally.

  • Page 367: Multiple Calling Line Id

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.17 Multiple Calling Line ID Description Using an ISDN Line, sending your Id (telephone number) to the other party is referred to as Calling Line Id Presentation (CLIP) or Connected Line ID Presentation. When you place or receive a call, the system constructs your Id and sends the information to the service provider.
  • Page 368 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Station CLI 3 (PGM 114-Button 24-2) Station CLI 4 (PGM 114-Button 24-3) Station CLI 5 (PGM 114-Button 24-4) CO/IP CLI Type (PGM 143-Button 24-1) COLP Table Index (PGM 143-Button 1) CLIP Table Index (PGM 143-Button 2) Web Admin.

  • Page 369: Outside Line Groups

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.18 Outside Line Groups Description The outside Lines, in the system can be placed together into groups for assigning access by stations and common access dial codes as well as to separate the type of Line (analog, digital or IP).

  • Page 370: Outside Line Preset Forward

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.19 Outside Line Preset Forward Description Each outside Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the Line will be routed to the defined Forward destination. At expiration of the Preset Forward timer, the call forwards to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 371: Outside Line Ring Assignment

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.20 Outside Line Ring Assignment Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified Lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 372: Private Line

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4.21 Private Line Description Your iPECS IP or LDP Phone can be assigned exclusive use of one or more outside Lines. These “Private” lines are assigned to a special Line Group (group 00). To use a Line from this group, your phone must be assigned a Flex button for the outside Line appearance.

  • Page 373: Ipecs Phone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 PECS PHONE 5.1 Answering Machine Emulation Description When a call is sent to a Voice mailbox, the associated station can be assigned to notify you and allow you to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
  • Page 374 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. AME is supported only on iPECS IP and LDP Phones and an {AME} Flex button must be assigned on the phone. 2. If you answer a call using the {AME} button, the caller is connected in the normal manner, the Voice Mail is disconnected and, with the integrated Voice Mail, any message recorded by the caller is not stored.

  • Page 375: Auto Release Of [Speaker]

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.2 Auto Release of [SPEAKER] Description After completion of certain features, the [SPEAKER] button turns off automatically, returning the iPECS IP or LDP Phone to idle. Operation System Auto Release of the [SPEAKER] button operation is automatic.

  • Page 376: Automatic Speaker Select

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.3 Automatic Speaker Select Description The iPECS IP and LDP Phones programmed for Auto Speaker Select can access an outside Line or an internal call by pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button.

  • Page 377: Background Music (Bgm)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.4 Background Music (BGM) Description The iPECS IP and LDP Phones can receive audio, generally music, from an internal or external source while idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 378 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – System Announcement MOH 2 10 – System Announcement MOH 3 4.

  • Page 379: Call Log Display

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.5 Call Log Display Description Using an iPECS Phone with 3-Soft buttons, you can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.

  • Page 380: Call Profile Routing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.6 Call Profile Routing Description Call Profile Routing is an extension of the Station ICR feature. You can configure and assign up to ten (10) scenarios to each of the three (3) Call Profiles. Then you can activate a Call Profile to route your calls.
  • Page 381 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To activate ICR Call Forward 1. Lift the handset or press the [SPEAKER] button to receive a dial tone. 2. Press the [FWD] button. 3. Dial the desired Call Forward code (0-4). 4.

  • Page 382: Call Wait For Internal & External Calls

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.7 Call Wait for Internal & External calls Description Internal/external calls can be waited without busy if there are available associated flexible buttons. The indication of LED on button is blinking, the caller name/number is displayed on LCD, and Audible Muted(Off Hook) Ring (or Tone) will be heard .
  • Page 383 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Introduction of various types of call-queuing (incoming/making /talking/held call) buttons • DSS button ü Assignment of a specific station number ü Call-queuing from/to the specific station number ü...
  • Page 384 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 To activate/deactivate call wait 1. [Call Wait] = the following options (PGM113: Call Wait ) - OFF: Deactivate Call wait for all calls - For External/Internal: Activate Call wait for External & Internal calls - For External: Activate Call wait for External call - For Internal: Activate call wait for Internal call To assign a {U-Loop} button...
  • Page 385 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 ü Multiple waiting : 1 waiting(Red Normal-Flash), from-2 (Amber Normal-Flash) E. Differentiation of current LCD displayed Name &Number by LED: Amber Fast- Flash(for synchronization of Display and Flashing : Amber Fast-Flash button is displaying now).
  • Page 386 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 - Via one of above buttons according to priority. 4) Making of internal call. - In idle state, if dial a station number by dial pad. Ø One of DSS button or Unified-LOOP button is seized automatically for the call.

  • Page 387: Dnd - One-Time Dnd

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.8 DND – One-Time DND Description While on a call, if you wish not to be interrupted by another call, pressing the DND button will activate One-time DND. For the duration of the active call your phone will be in DND. One-time DND can be activated while you are on a call and receiving ring for a new call.
  • Page 388 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Web Admin. STATION DATA Common Attributes †DND, Call Forward Preset Call Forward† Transfer to Mail box SYSTEM DATA System Timers †Call Forward No Answer Timer Related Features Ÿ...

  • Page 389: Flex Button Direct Speed Dial Assignment

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.9 Flex Button Direct Speed Dial Assignment Description You may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the system automatically allocates the telephone number to the highest numbered unused Station Speed Dial bin.

  • Page 390: Flexible Led Flash Rates

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.10 Flexible LED Flash Rates Description The flash rates used with the various buttons on the iPECS IP and LDP Phones can be adjusted on a system wide basis to meet your needs. Up to 36 different functions can be assigned any one of 15 different flash rates.

  • Page 391: Group Listening

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.11 Group Listening Description The iPECS IP and LDP Phones have a built-in speaker. If allowed, you may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.

  • Page 392: Intercom Signaling Mode

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.12 Intercom Signaling Mode Description You can set the signaling you receive when your iPECS IP and LDP Phone receives an incoming ICM calls while the station is idle. There are three signaling modes available. H - Call announce with Handsfree answerback When an ICM call is received, you hear a brief splash of tone followed by the caller’s voice.

  • Page 393: Microphone Mute

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.13 Microphone Mute Description You can turn off the microphone of your iPECS IP or LDP Phone, which will stop audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”. Operation iPECS IP &...

  • Page 394: Off-Hook Signaling

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.14 Off-Hook Signaling Description When you receive a call while you are on an active call, you will receive the assigned Off-hook signals. For ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received.

  • Page 395: On-Hook Dialing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.15 On-Hook Dialing Description Using your iPECS IP or LDP Phones equipped with a Speakerphone, you can place as well as receive calls while the handset is on-hook. With Automatic Speaker Select, you need not press the speaker button to initiate a call, simply dial the number or press a button to activate the Speakerphone is automatically.

  • Page 396: Outside Line Name Display

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.16 Outside Line Name Display Description When you receive or place and outside call, the Line number is displayed in the LCD. If the Line is assigned a name and Name display is enabled, the Line name is displayed instead of the number.

  • Page 397: Prime Line Immediate/Delayed

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.17 Prime Line Immediate/Delayed Description When you go to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a different pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings: Ÿ...
  • Page 398 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION Prime Line setting (PGM 113-Button 7) Idle Line Selection (PGM 121) SYSTEM Prime Line Delay Timer (PGM 182-Button 6) Web Admin. STATION DATA Common Attributes †Prime Line Idle Line Selection SYSTEM DATA...

  • Page 399: Ring Tone Selection And Download

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.18 Ring Tone Selection and Download Description You can select one of Ring tones so that the iPECS IP Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS IP Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 400: Save Number Redial (Snr)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.19 Save Number Redial (SNR) Description The last dialed number on an outside call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until you request a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer.

  • Page 401: Serial Dss/Blf Console

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.20 Serial DSS/BLF Console Description The iPECS IP & LDP Phones can be connected to a DSS/BLF Console to provide additional Flexible button for your use. This can be particularly useful for an Attendant or Secretarial answering position.
  • Page 402 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions 1. The maximum number of Serial Consoles supported in an eMG80 system is 100 and no more than 60 can be the LSS model and in eMG800/UCP system is 500 and no more than 200 can be the LSS Model.

  • Page 403: Silent Text Message

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.21 Silent Text Message Description Silent Text Messaging is used to respond to a Voice Over call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or the [DND] button.

  • Page 404: Speakerphone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.22 Speakerphone Description Your iPECS IP or LDP Phone is equipped with speakerphone circuitry enabling the telephone to be used hands-free in two-way conversations. Operation iPECS IP & LDP Phones To activate the speakerphone 1.
  • Page 405 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features Mute Ÿ Ÿ Group Listening Ÿ Automatic Speaker Select Ÿ Headset Compatibility Hardware iPECS IP or LDP Phone Ÿ...

  • Page 406: Station Flexible Buttons

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.23 Station Flexible Buttons Description The iPECS IP and LDP Phones incorporate a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system.
  • Page 407 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 2. Press the desired Flex button. 3. Press the [TRANS/PGM] button. 4. Dial the digits from the Station User Program Code or Fixed Number Plan. 5. Press the [HOLD/SAVE] button. Conditions 1.

  • Page 408: Station Individual Call Routing (Icr)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.24 Station Individual Call Routing (ICR) Description Station ICR is an extension of Call Forward that permits you to establish scenarios to route your incoming calls. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to your desired destination.
  • Page 409 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 10. Press the [HOLD/SAVE] button to store the scenario. To activate ICR Call Forward 1. Lift the handset or press the [SPEAKER] button to receive a dial tone. 2.

  • Page 410: Station User Programming & Codes

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.25 Station User Programming & Codes Description You can program an array of functions and features, access status information and assign special features codes to Flex buttons of your iPECS IP or LDP Phone. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 411 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 In addition, a Station User Program Menu display is provided by the iPECS IP and LDP Phone display to assist you during programming the Station User Program Code features and functions. The [VOL UP]/[VOL DOWN] buttons are used to scroll through the menu items and the dial pad is used to enter a selection.
  • Page 412 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 [3] AUTH REGISTER [4] DID DISA CALL WAIT [5] CHOICE EXEC/SEC MSG [6] SEND BRIEF SMS MESSAGE [7] REG MOBILE-EXT [8] ACTIVE MOBILE-EXT [9] REGISTER MOBILE-CLI [0] VM MOBILE NOTIFY Ÿ...
  • Page 413 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 [3] BGM [4] REGISTER STA NAME [5] DISP PHONE IP ADDR [6] CHANGE PHONE IP ADDR [7] DISPLAY MAC ADDR [8] NETWORK CONFIG [9] DISP PHONE VERSION [*] DISP ADD-ON PACKAGE Under selection [*] SYSTEM, access Admin Ÿ...
  • Page 414 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Conditions Related Features Station Flexible Buttons Ÿ Ÿ Temporary Station COS (Class of Service)/Lock Ÿ Walking COS (Class of Service) Ÿ Station Message Wait/Call Back Ÿ CLI Message Wait Ÿ...

  • Page 415: Two-Way Record

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.26 Two-Way Record Description With your iPECS IP or LDP Phone you can record any active conversation to your Voice Mail mailbox or to the hard disk drive of an iPECS UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded.
  • Page 416 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 4. Use of this feature when the Two-Way Recording Warn Tone is disabled may be interpreted as a violation of federal, state, or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature.
  • Page 417 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Ÿ Auto Call Recording Hardware Ÿ iPECS IP or LDP Phone Ÿ Integrated VM, IPCR, Feature Server or External SMDI based AA/VM system UCS Client Softphones Ÿ...

  • Page 418: Voice Over

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 5.27 Voice Over Description Using an iPECS IP or LDP Phone while you are off-hook on a call (internal or outside), you may receive a voice announcement through the handset receiver with the existing call. The Off-Hook Voice Over (OHVO) is muted so as not to interfere with the existing conversation.
  • Page 419 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Programming Keyset Admin. STATION Voice Over (PGM 113-Button 6) Web Admin. STATION DATA Common Attributes †Voice Over Related Features Call Waiting/Camp-On Ÿ Ÿ Group Listening Ÿ Silent Text Message Pre-defined &...

  • Page 420: Attendants

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6. A TTENDANTS 6.1 Active CPU (UCP) Display for UCP Description When the system is equipped for CPU Redundancy, the System Attendant can determine and change the active and standby CPU. System Attendant To assign a Flex button for Active CPU Display [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “078”...

  • Page 421: Alternate Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.2 Alternate Attendant Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.

  • Page 422: Attendant Call & Call Queuing

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.3 Attendant Call & Call Queuing Description Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.

  • Page 423: Attendant Positions

    The iPECS eMG80 system has the capacity for 4 Attendants (1 System Attendant / 3 Main Attendants), iPECS eMG800 System has the capacity for 5 Attendants (1 System Attendant / 4 Main Attendants), and iPECS UCP system has the capacity for 50 Attendants (1 System Attendant/49 Main Attendants).

  • Page 424: Attendant Recall

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.5 Attendant Recall Description Unanswered or abandoned outside calls that remain unanswered for the Hold or Transfer Hold timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the first available Attendant will also receive recall.

  • Page 425: Attendant Station User Program Codes

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.6 Attendant Station User Program Codes Description Using the Attendant Station User Program Codes, the Attendant can print SMDR and Traffic reports on-demand, assign Authorization Codes, control certain user features, record System announcements, enable/disable Auto Service Mode Control, etc.
  • Page 426 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 [8] PRINT CO SUMMARY enter Analysis time & type [9] PRINT CO HOURLY enter CO group number [2] COS [1] SET ICM ONLY MODE enter station range [2] RESTORE COS enter station range [3] AUTHORIZATION...
  • Page 427 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 [2] DND/FWD/MESSAGE CANCEL enter station range [3] CUSTOM DISP MESSAGE REG enter Message (11~20) [4] Monitor Conference Room [5] Delete Conference Room [6] REC System ANNCEMENT enter VSF slot sequence number [7] SUPPLEMENTARY [1] REG STATION NAME enter station number...
  • Page 428 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Operation Attendant To activate an Attendant Station User Program Code feature or function 1. Press the [TRANS/PGM] button, the Station Program Menu is displayed. 2. Dial “0” to access the Attendant Station Program codes. 3.

  • Page 429: Cabinet Alarm For Ucp

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.7 Cabinet Alarm for UCP Description The Cabinet Alarm alerts the Attendant of a fault in the fans or power supplies in a cabinet. The alarm notification displays the cabinet number. The cause of the fault, cabinet fan, PSU or PSU fan is shown on the Cabinet Attributes Web Admin page.

  • Page 430: Call Forward, Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.8 Call Forward, Attendant Description As with other stations, Attendants can forward calls to other stations in the system. Calls may be forwarded unconditionally, on busy or no answer. Operation Attendant To activate Call Forward...

  • Page 431: Call Forward, Off-Net

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.9 Call Forward, Off-Net Description The System Attendant can forward incoming outside calls to a remote “Off-Net” location. Calls forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 432 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the available value to allow the CO line (ex. The value is 1). Programming Keyset Admin. STATION Call Forward (PGM 111-Button 2) Off-Net Forward (PGM 111-Button 14) SYSTEM Off-Net Prompt Usage (PGM 160-Button 11) DTMF Repeat Tone Usage (PGM 160-Button 15)

  • Page 433: Day/Night/Timed/Scenario Ring Mode

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.10 Day/Night/Timed/Scenario Ring Mode Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided Day, Night, Timed and Scenario.
  • Page 434 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 CO/IP CO Line Ring Assignment (PGM 144) SYSTEM External Control Contact (PGM 168) TABLES Weekly Time Table (PGM 233) System Call Routing (PGM 251) Web only Web Admin. CO LINE DATA CO/IP Ring Assignment SYSTEM DATA...

  • Page 435: Dss/Blf Consoles

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.11 DSS/BLF Consoles Description Two types of DSS/BLF Consoles are available and can be used with an Attendant station Serial Consoles and standard Consoles. For details on the Serial console operation, refer to section ‘Serial DSS/BLF Console’.
  • Page 436 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Table DSS/BLF button maps Flex 10 Ext All Call Page Flex 11 Call park 03 Flex 12 Station Group 3 Flex 13~48 Station 100~135 MAP 2 Flex 1 ~ 48 Station 136~183 MAP 3 Flex 1 ~ 48...

  • Page 437: Disable Outgoing Line Access

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.12 Disable Outgoing Line Access Description The System Attendant can place outside Lines out-of service, disabling outgoing calls on the Line. This is normally done should an undetected fault in the carrier or system circuit interrupt service over the Line.

  • Page 438: Dnd Override

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware Ÿ iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended 6.13 DND Override Description A station in the DND generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.

  • Page 439: Emergency Call Attendant Alert

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.14 Emergency Call Attendant Alert Description When a station places a call to an Emergency number, the Attendant receives an emergency call alert. The alert includes an alert tone and display of the emergency call information, which continues until the Attendant resets the alert.
  • Page 440 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6. If a record remains unread, the Attendant will receive alert tone upon returning to idle as notification that a record has not been reviewed. Conditions Programming Keyset Admin.

  • Page 441: Feature Cancel

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.15 Feature Cancel Description The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations. Operation To deactivate DND/Call Forward/Pre-selected Message for other stations 1.

  • Page 442: Ip-Attendant

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.16 IP-Attendant Description The IP-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status.

  • Page 443: Intrusion

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 6.17 Intrusion Description An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the connected party.

  • Page 444: Lcd Display Format Control

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware Ÿ iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended 6.18 LCD Display Format Control Description The System Attendant can select the format of the time and date provided in the LCD of all iPECS IP and LDP Phones in the system.

  • Page 445: System Clock Set

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Hardware Ÿ iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended 6.19 System Clock Set Description The System Attendant can set the system Time/Date. Operation System Attendant To set the system clock 1.
  • Page 446 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 DST Enable (PGM 178 – Button 3) DST Start & End Time (Web only) Network Time/Date (PGM 195 – Button 1) NTP Sever address (Web only) Std system time, local Time Zone (Web only) Web Admin.

  • Page 447: Slt (Single Line Telephone)

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7. SLT (S INGLE ELEPHONE 7.1 Broker Call Description Broker Call allows a SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
  • Page 448 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call. 4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.

  • Page 449: Howler Tone

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7.2 Howler Tone Description When a SLT station goes off-hook and does not initiate dialing within the Dial tone timer, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 450: Slt Flash Mode

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7.3 SLT Flash Mode Description When the SLT user momentarily presses the Hook-switch, a Flash is generated. The operation of the Flash function can be configured to for the following operation: Ÿ...

  • Page 451: Slt Message Wait Indication

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7.4 SLT Message Wait Indication Description All SLT devices will receive a “Stutter” dial tone as an audible indication of a Message Waiting. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting.

  • Page 452: Slt Name Entry

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7.5 SLT Name Entry Description A SLT user has the capability to program a name so that a calling user with an LCD can see the name instead of the station number. Operation To register the name at the SLT 1.

  • Page 453: Transfer Cli To Slt

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 7.6 Transfer CLI to SLT Description A SLT phone may be receive the Caller Id of the transferred outside call in place of the station number transferring the call. The transferred call Caller Id is sent after the transferring station hangs up to complete the transfer.

  • Page 454: Ip Extension

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 8. IP EXTENSION 8.1 IP Phone Support Description The iPECS system incorporates basic IP Extension service connecting IP phones through a VoIP channel using IETF’s standard RFC-3261 IP protocols. IP phones, including the Ericsson-LG Enterprise IP phones, register for service with or without authentication.
  • Page 455 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Station ICR Station & System Speed Dial Universal Night Answer Walking COS (Class of Service) Wake-Up Alarm Operation IP Phone IP phone operation generally follows the SLT procedures. Refer to the IP phone user guide for operation of features of the phone.
  • Page 456 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 9. For IP Phones, the UCP must have available MCIU or MCIM channels to serve the features listed below. a. Conference Room b. Conference Group c. Voice Over d.

  • Page 457: Ip Phone Provisioning, Ericsson-Lg Enterprise Phones

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 8.2 IP Phone Provisioning, Ericsson-LG Enterprise Phones Description The Provisioning feature automatically configures the Ericsson-LG Enterprise IP phones from the eMG database Provisioning Tables. When the IP phone powers up, it will download the configuration file from the system and apply the configuration to the phone.
  • Page 458 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 IP Phone Provisioning Related Features Hardware Ÿ IP8800 & IP8800E series phone...

  • Page 459: Ip Virtual Mobile Extension

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 8.3 IP Virtual Mobile Extension Description Virtual Mobile Extension (VMEX) is a proprietary regional FMC (Fixed Mobile Convergence) implementation, which combines mobile service with IP Call services and the iPECS system functionality.

  • Page 460: Ipecs Ucs Client

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 PECS UCS C LIENT 9.1 iPECS UCS Premium & Standard Client Support Description iPECS system incorporates iPECS UCS Standard Client (PC & Mobile) service based on the built-In UC functionality.

  • Page 461: Call Control With Ucs Client

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 9.2 Call Control with UCS Client Description UCS Client can call control with my favorite station number (Destination Station number : DSN). There are two kinds of way. One is No voice(NV) Way and the other with voice(WV) Way NV Method is that voice and call are happened in DSN.

  • Page 462: Mobile Native Voice Support For Ucs Mobile Client

    iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 9.3 Mobile Native Voice Support for UCS Mobile client Description UCS mobile is an extension itself but UCS mobile client in a native voice mode has an extension of the associated station.
  • Page 463 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Related Features Hardware...
  • Page 464 iPECS eMG80 & eMG800 & UCP Feature Description and Operation Manual Issue 1.6 Thanks for purchasing iPECS system The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or damage of any kind resulting from the use of this document.

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