Axis Q3538-SLVE User Manual
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Axis Q3538-SLVE User Manual

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AXIS Q3538–SLVE Dome Camera
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  • Page 1 AXIS Q3538–SLVE Dome Camera User Manual...

  • Page 2: Table Of Contents

    AXIS Q3538–SLVE Dome Camera Table of Contents Get started ..........

  • Page 3: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
  • Page 4 Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

  • Page 5: Configure Your Device

    AXIS Q3538–SLVE Dome Camera Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 46. Select exposure mode To improve image quality for specific surveillance scenes, use exposure modes.
  • Page 6 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Stabilize a shaky image with electronic image stabilization (EIS) Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic.

  • Page 7: View And Record Video

    AXIS Q3538–SLVE Dome Camera Configure your device 2. Click 3. Click the new mask and type a name. 4. Adjust the size and placement of the privacy mask according to your needs. 5. To change the color for all privacy masks, expand Privacy masks and select a color.
  • Page 8 AXIS Q3538–SLVE Dome Camera Configure your device 5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following: Select the Zipstream level that you want to use. Note The Zipstream settings are used for both H.264 and H.265.

  • Page 9: Set Up Rules For Events

    Record video when the camera detects an object This example explains how to set up the camera to start recording to the SD card five seconds before it detects an object and to stop one minute after. Make sure that AXIS Object Analytics is running:...
  • Page 10 AXIS Q3538–SLVE Dome Camera Configure your device 1. Go to Apps > AXIS Object Analytics. 2. Start the application if it is not already running. 3. Make sure you have set up the application according to your needs. Create a rule: 1.
  • Page 11 AXIS Q3538–SLVE Dome Camera Configure your device 7. Set the duration. 8. Click Save. Note If you update the overlay text it will be automatically updated on all video streams dynamically. Record video when the camera detects impact Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100.

  • Page 12: Audio

    AXIS Q3538–SLVE Dome Camera Configure your device 6. To send a test email, click Test. 7. Click Save. Create a rule: 1. Go to System > Events > Rules and add a rule. 2. Type a name for the rule.

  • Page 13: The Device Interface

    AXIS Q3538–SLVE Dome Camera The device interface The device interface To reach the device interface, enter the device’s IP address in a web browser. Note Support for the features and settings described in this section varies between devices. Show or hide the main menu.

  • Page 14: Video

    AXIS Q3538–SLVE Dome Camera The device interface Video Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg].
  • Page 15 AXIS Q3538–SLVE Dome Camera The device interface • Refresh: Click to refresh the still image in the live view. Click to show the live view at full resolution. If the full resolution is larger than your screen size, use the smaller image to navigate in the image.
  • Page 16 AXIS Q3538–SLVE Dome Camera The device interface Electronic image stabilization (EIS) : Turn on to get a smoother and steadier image with less blur. We recommend you to use EIS in environments where the device is mounted in an exposed location and subject to vibrations due to, for example, wind or passing traffic.
  • Page 17 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.
  • Page 18 AXIS Q3538–SLVE Dome Camera The device interface Synchronize illumination: Turn on to automatically synchronize the illumination with the surrounding light. The synchronization between day and night only works if the IR-cut filter is set to Auto or Off. Automatic illumination angle : Turn on to use the automatic illumination angle.
  • Page 19 AXIS Q3538–SLVE Dome Camera The device interface Note The exposure zones are related to the original image (un-rotated), and the names of the zones apply to the original image. This means, for example, that if the video stream is rotated 90°, then the Upper zone becomes the Right zone in the stream, and Left becomes Lower.
  • Page 20 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 21 AXIS Q3538–SLVE Dome Camera The device interface Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on the level of activity in the scene. Upper limit : Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames.

  • Page 22: Audio

    AXIS Q3538–SLVE Dome Camera The device interface • Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .jpeg, or .svg files. To upload an image, click Images. Before you upload an image, you can choose to: Scale with resolution: Select to automatically scale the overlay image to fit the video resolution.
  • Page 23 AXIS Q3538–SLVE Dome Camera The device interface Allow stream extraction : Turn on to allow stream extraction. Input type: Select the type of input, for instance if it’s internal microphone or line-in. Power type : Select power type for your input.

  • Page 24: Recordings

    AXIS Q3538–SLVE Dome Camera The device interface Listen and record Click to listen. Click to start a continuous recording of the live audio stream. Click again to stop the recording. If a recording is ongoing, it will resume automatically after a reboot.
  • Page 25 AXIS Q3538–SLVE Dome Camera The device interface Click to play the recording. Click to stop the recording.
  • Page 26 AXIS Q3538–SLVE Dome Camera The device interface Click to show more information and options about the recording. Set export range: If you only want to export part of the recording, enter from when to when. Click to delete the recording.

  • Page 27: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial number to generate a license key.
  • Page 28 AXIS Q3538–SLVE Dome Camera The device interface Network IPv4 Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 29 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 30 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 31 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 32 AXIS Q3538–SLVE Dome Camera The device interface Users Add user: Click to add a new user. You can add up to 100 users. Username: Enter a unique username. New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.
  • Page 33 AXIS Q3538–SLVE Dome Camera The device interface Use this condition as a trigger: Select to make this first condition function only as a starting trigger. It means that once the rule is activated it remains active for as long as all the other conditions are met, no matter the state of the first condition. If you don’t select this option, the rule will simply be active whenever all the conditions are met.
  • Page 34 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 35 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 36 AXIS Q3538–SLVE Dome Camera The device interface Keep alive interval: The keep alive interval enables the client to detect when the server is no longer available without having to wait for the long TCP/IP timeout. Timeout: The time interval in seconds to allow a connect to complete. Default value: 60 Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab, and in the publication conditions on the MQTT publication tab.
  • Page 37 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 38 AXIS Q3538–SLVE Dome Camera The device interface Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.
  • Page 39 AXIS Q3538–SLVE Dome Camera The device interface • SIP port: The network port used for SIP communication. The signaling traffic through this port is non-encrypted. The default port number is 5060. Enter a different port number if required. • TLS port: The network port used for encrypted SIP communication. The signaling traffic through this port is encrypted with Transport Layer Security (TLS).
  • Page 40 AXIS Q3538–SLVE Dome Camera The device interface All current SIP accounts are listed under SIP accounts. For registered accounts, the colored circle lets you know the status. The account is successfully registered with the SIP server. There is a problem with the account. Possible reasons can be authorization failure, that the account credentials are wrong, or that the SIP server can’t find the account.
  • Page 41 Delete user: Delete the user. You can’t delete the root user. By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. ONVIF media profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings.
  • Page 42 AXIS Q3538–SLVE Dome Camera The device interface Analytics metadata Metadata producers Metadata producers lists the channels used by apps and the metadata they are streaming from the device. Producer: The app producing the metadata. Channel: The channel used by the app. Check to enable the metadata stream. Uncheck to disable the stream for compatibility or resources management reasons.
  • Page 43 AXIS Q3538–SLVE Dome Camera The device interface Use digital input to connect external devices that can toggle between an open and closed circuit, for example PIR sensors, door or window contacts, and glass break detectors. Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®...

  • Page 44: Maintenance

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. Maintenance Restart: Restart the device.
  • Page 45 AXIS Q3538–SLVE Dome Camera The device interface Firmware upgrade: Upgrade to a new firmware version. New firmware releases can contain improved functionality, bug fixes, and completely new features. We recommend you to always use the latest release. To download the latest release, go to axis.com/support.

  • Page 46: View Area

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

  • Page 47: Remote Focus And Zoom

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 48 Learn more Note • H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. • Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
  • Page 49 AXIS Q3538–SLVE Dome Camera Learn more Target bitrate Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes.

  • Page 50: Applications

    Actual average bitrate Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications.

  • Page 51: Security

    AXIS Object Analytics AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see the user manual.

  • Page 52: Specifications

    AXIS Q3538–SLVE Dome Camera Specifications Specifications Product overview Dome cover Camera Housing Mounting bracket Network connector Control button I/O connector Audio in/out connectors Power connector 10 IR LED 11 Light sensor 12 SD card slot 13 Leveling assistant LED indicators...

  • Page 53: Sd Card Slot

    This product supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 54 AXIS Q3538–SLVE Dome Camera Specifications 1 Tip 2 Ring 3 Sleeve Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground The external microphone is used when connected. I/O connector Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications.
  • Page 55 AXIS Q3538–SLVE Dome Camera Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either...
  • Page 56 AXIS Q3538–SLVE Dome Camera Cleaning recommendations Cleaning recommendations NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

  • Page 57: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 58: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 59: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 60: Contact Support

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 61 User Manual Ver. M1.6 AXIS Q3538–SLVE Dome Camera Date: October 2022 © Axis Communications AB, 2022 Part No. T10186282...

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