Axis 02463-001 User Manual
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Axis 02463-001 User Manual

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AXIS Q3538-SLVE Dome Camera
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  • Page 1 AXIS Q3538-SLVE Dome Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q3538-SLVE Dome Camera Table of Contents Get started ..........

  • Page 3: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
  • Page 4 Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

  • Page 5: Installation

    AXIS Q3538-SLVE Dome Camera Installation Installation Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

  • Page 6: Configure Your Device

    AXIS Q3538-SLVE Dome Camera Configure your device Configure your device Adjust the image This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more on page 46. Select exposure mode To improve image quality for specific surveillance scenes, use exposure modes.
  • Page 7 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Stabilize a shaky image with electronic image stabilization (EIS) Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic.

  • Page 8: View And Record Video

    AXIS Q3538-SLVE Dome Camera Configure your device 2. Click 3. Click the new mask and type a name. 4. Adjust the size and placement of the privacy mask according to your needs. 5. To change the color for all privacy masks, click Privacy masks and select a color.
  • Page 9 AXIS Q3538-SLVE Dome Camera Configure your device 5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following: Select the Zipstream level that you want to use. Note The Zipstream settings are used for both H.264 and H.265.

  • Page 10: Set Up Rules For Events

    AXIS Q3538-SLVE Dome Camera Configure your device Set up rules for events You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.
  • Page 11 Configure your device • Make sure you have an SD card installed. Make sure that AXIS Object Analytics is running: 1. Go to Apps > AXIS Object Analytics. 2. Start the application if it is not already running. 3. Make sure you have set up the application according to your needs.
  • Page 12 AXIS Q3538-SLVE Dome Camera Configure your device 5. Select a video channel. 6. In Text, type “Motion detected”. 7. Set the duration. 8. Click Save. Note If you update the overlay text it will be automatically updated on all video streams dynamically.

  • Page 13: Audio

    AXIS Q3538-SLVE Dome Camera Configure your device 5. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.

  • Page 14: The Device Interface

    Shows what kinds of access to the device that are active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Click to go to AXIS OS Hardening guide where you can learn more about how to apply cybersecurity best practices.

  • Page 15: Video

    AXIS Q3538-SLVE Dome Camera The device interface Shows device information, including firmware version and serial number. Upgrade firmware: Click to go to the Maintenance page where you can do a firmware upgrade. Connected clients View details: Click to show all clients that are connected to the device.
  • Page 16 AXIS Q3538-SLVE Dome Camera The device interface Click to show the storage that is configured for the device. To configure the storage you need to be logged in as an administrator. Click to access more settings: • Video format: Select the encoding format to use in the live view.
  • Page 17 AXIS Q3538-SLVE Dome Camera The device interface Zoom: Use the slider to adjust the zoom level. Autofocus after zooming: Toggle to turn on autofocus after zooming. Autofocus area: Click to show the autofocus area. This area should include the area of interest.
  • Page 18 AXIS Q3538-SLVE Dome Camera The device interface The image before and after it has been straightened. Image Wide dynamic range : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 19 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.
  • Page 20 AXIS Q3538-SLVE Dome Camera The device interface Exposure Exposure mode: Select an exposure mode to reduce rapidly changing irregular effects in the image, for example flicker produced by different types of light sources. We recommend you to use the automatic exposure mode, or the same frequency as your power network.
  • Page 21 AXIS Q3538-SLVE Dome Camera The device interface to a high value, images can differ a lot if the light conditions are very different from day to night. Max gain works with max shutter to improve the image. Motion-adaptive exposure : Select to reduce motion blur in low-light conditions.
  • Page 22 Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects.
  • Page 23 AXIS Q3538-SLVE Dome Camera The device interface Storage: Shows the estimated storage that can be used for the stream. Maximum bitrate: Turn on to set a bitrate limit. Bitrate limit : Enter a bitrate limit that is higher than the target bitrate.

  • Page 24: Audio

    AXIS Q3538-SLVE Dome Camera The device interface View areas : Click to create a view area. Click the view area to access settings. Name: Enter a name for the view area. The maximum length is 64 characters. Aspect ratio: Select desired aspect ratio. The resolution adjusts automatically.
  • Page 25 AXIS Q3538-SLVE Dome Camera The device interface Stream Encoding: Select the encoding to use for the input source streaming. You can only choose encoding if audio input is turned on. If audio input is turned off, click Enable audio input to turn it on.

  • Page 26: Recordings

    Export: Click to export (part of) the recording. Apps Add app: Click to install a new app. Find more apps: Click to go to an overview page of Axis apps. Allow unsigned apps: Turn on to allow installation of unsigned apps. Note...

  • Page 27: System

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
  • Page 28 AXIS Q3538-SLVE Dome Camera The device interface Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 29 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 30 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 31 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 32 AXIS Q3538-SLVE Dome Camera The device interface Users Add user: Click to add a new user. You can add up to 100 users. Username: Enter a unique username. New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.
  • Page 33 AXIS Q3538-SLVE Dome Camera The device interface Use this condition as a trigger: Select to make this first condition function only as a starting trigger. It means that once the rule is activated it remains active for as long as all the other conditions are met, no matter the state of the first condition. If you don’t select this option, the rule will simply be active whenever all the conditions are met.
  • Page 34 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 35 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).
  • Page 36 AXIS Q3538-SLVE Dome Camera The device interface Clean session: Controls the behavior at connection and disconnection time. When selected, the state information is discarded at connect and disconnect. Keep alive interval: The keep alive interval enables the client to detect when the server is no longer available without having to wait for the long TCP/IP timeout.
  • Page 37 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.
  • Page 38 AXIS Q3538-SLVE Dome Camera The device interface Ignore: Turn on to stop storing recordings on the network share. Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.
  • Page 39 AXIS Q3538-SLVE Dome Camera The device interface Session Initiation Protocol (SIP) is used for interactive communication sessions between users. The sessions can include audio and video. Enable SIP: Check this option to make it possible to initiate and receive SIP calls.
  • Page 40 AXIS Q3538-SLVE Dome Camera The device interface • Register with server every: Set how often you want the device to register with the SIP server for the existing SIP accounts. • DTMF payload type: Changes the default payload type for DTMF.
  • Page 41 When you create an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. Add user: Click to add a new ONVIF user.
  • Page 42 AXIS Q3538-SLVE Dome Camera The device interface An ONVIF media profile consists of a set of configurations that you can use to change media stream settings. Add media profile: Click to add a new ONVIF media profile. profile_x: Click a profile to edit.
  • Page 43 AXIS Q3538-SLVE Dome Camera The device interface Accessories Select PTZ mode: Select a PTZ mode that suits your type of installation. See available modes below. • Optical zoom for installation: Select this mode to use optical zoom and focus during installation, and to create view areas with or without digital PTZ.

  • Page 44: Maintenance

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. Maintenance Restart: Restart the device.
  • Page 45 Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.

  • Page 46: Learn More

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

  • Page 47: Remote Focus And Zoom

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 48 Learn more Note • H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. • Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
  • Page 49 AXIS Q3538-SLVE Dome Camera Learn more Target bitrate Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes.

  • Page 50: Applications

    Applications With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.

  • Page 51: Security

    AXIS Object Analytics AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see the user manual.

  • Page 52: Specifications

    AXIS Q3538-SLVE Dome Camera Specifications Specifications Product overview Dome cover Camera Housing Mounting bracket Network connector Control button I/O connector Audio in/out connectors Power connector 10 IR LED 11 Light sensor 12 SD card slot 13 Leveling assistant LED indicators...

  • Page 53: Sd Card Slot

    SD card while the product is running. This product supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 54 AXIS Q3538-SLVE Dome Camera Specifications 1 Tip 2 Ring 3 Sleeve Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground The external microphone is used when connected. I/O connector Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications.
  • Page 55 AXIS Q3538-SLVE Dome Camera Specifications DC ground DC output 12 V, max 50 mA I/O configured as supervised input I/O configured as output Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either...

  • Page 56: Cleaning Recommendations

    AXIS Q3538-SLVE Dome Camera Cleaning recommendations Cleaning recommendations NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

  • Page 57: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 58: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 59: Performance Considerations

    IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 60: Contact Support

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 61 User manual Ver. M3.2 AXIS Q3538-SLVE Dome Camera Date: April 2023 © Axis Communications AB, 2022 - 2023 Part no. T10186282...

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