Troubleshooting And Support - Gira S1 Configuration

13. Troubleshooting and support

The following fault tree is intended to solve the most frequent problems.
Is the orange "KNX" LED on permanently?
Brief irregular interruptions are permissible.
Is the green "RUN/DIAG" LED on perma-
nently?
Is the green "RUN/DIAG" LED flashing regu-
larly and slowly at 1 Hz?
Is the device visible in the Windows network
environment?
Is the device displayed on the
Gira Device portal as online?
Check the configuration and status of the user
groups in the Gira Device portal and on the
device website.
Order No. 2089 00
Yes
No
No
Yes
Yes
Check the KNX wiring and the LED status dis-
No
Check the general release for remote access
Yes
using KNX group objects 1 and 2.
Check the device parametrisation
Yes
Check the network wiring and the parametri-
No
sation of the IP address in the ETS.
Check your Internet connection. If you do not
use a DHCP, check the specified DNS server.
No
Check the device website for other error infor-
Restart the device via the device website.
Troubleshooting and support
plays.
in the ETS
mation.
OK
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