Troubleshooting - Sprint NOVATEL Merlin EX720 Quick Start Manual

Troubleshooting

For a more complete listing of errors and possible solutions, please see
the user guide or online Help. You may also visit
contact Sprint Customer Service (see page 14).
Problem/error
The Express Card Modem has no power.
(The LED indicator is off.)
No service is available.
(The LED indicator is off.)
Section 2B. Using Your Express Card Modem
www.sprint.com
Solution
Ensure the following:
The Express Card
Modem is properly
inserted.
The computer is
turned on and not in
suspend mode
(Windows) or sleep
mode (Mac).
Try the following:
Reorient your
computer.
If you are inside a
building or near a
structure that may
be blocking the
signal, change the
position or
location of your
computer.
Check with Sprint
— a network or
account problem
may be preventing
the Express Card
Modem from
obtaining service.
or
15