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Solar Stik PSS-G Deployment Manual

Heavy alternative energy system (aes)
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PSS-G HEAVY
ALTERNATIVE ENERGY SYSTEM (AES)
DEPLOYMENT GUIDE
Distribution authorized to U.S. Government Agencies and their contractors in support of the
Persistent Surveillance System–Ground (PSS-G)/RAID program. Date of determination 02 February
2015. Other requests for this document shall be referred to Product Manager Electro-Optics/Infrared
Force Protection.
Revision 8. AES v. PSS-G AES
Updated: 20200817

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  • Page 1 DEPLOYMENT GUIDE Distribution authorized to U.S. Government Agencies and their contractors in support of the Persistent Surveillance System–Ground (PSS-G)/RAID program. Date of determination 02 February 2015. Other requests for this document shall be referred to Product Manager Electro-Optics/Infrared Force Protection.

  • Page 2: Table Of Contents

    PSS-G/RAID with AES Operational Note about Existing UPS in PSS-G AES ......27 AES Equipment Legend Information Plates (I-Plates), Faceplates, and Placards.
  • Page 3 14. Verify Settings on MEP-802A for Enabling Auto Start ......55 15. Connect the PSS-G/RAID Tower to PRO-Verter 7000 AGS ......56 16.
  • Page 4 PSS-G/RAID Alternative Energy System Deployment Guide No Inverter Comm..........86 .
  • Page 5 PSS-G/RAID Alternative Energy System Deployment Guide No Comm ..........98 Resolving AGS Faults Using the LCD User Interface .
  • Page 6 PSS-G/RAID Alternative Energy System Deployment Guide Generator-related Troubleshooting Testing the AGS Function ......... . . 114 Generator Having Difficulty Starting.
  • Page 7 PSS-G/RAID Alternative Energy System Deployment Guide Warranty and Returns Return Material Authorization Warranty ABOUT SOLAR STIK, INC Contact August 2020 Solar Stik Inc. ®...
  • Page 8 PSS-G/RAID Alternative Energy System Deployment Guide List of Figures Figure 1. The Solar Stik Alternative Energy System powering a RAID Tower ..............12 Figure 2. PRO-Verter ground lug ............................ 15 Figure 3. AES in operation .............................. 23 Figure 4. Example-Stacking PRO-Verters ........................24 Figure 5.
  • Page 9 Figure 51. MEP-802A control panel ..........................55 Figure 52. MEP-802A door closed ..........................55 Figure 53. Power connections from the PRO-Verter 7000 AGS to the PSS-G/RAID Tower ......... 56 Figure 54. Li Expander Pak 2400 power switch activation .................... 57 Figure 55.
  • Page 10 PSS-G/RAID Alternative Energy System Deployment Guide List of Tables Table 1. Terrain Type and Ground-securing Method ...................... 50 Table 2. PRO-Verter LED Indicator Status ........................64 Table 3. Charge Status Indicator—LED Status ....................... 75 Table 4. List of Faults and Source(s) of Problem ......................82 Table 5.
  • Page 11 PSS-G/RAID Alternative Energy System Deployment Guide Revision History Description Date First released as Revision 4 Apr 2015 Revision 5 Dec 2015 Revision 6 Apr 2016 Updated Revision 7 Sep 2016 • PHS&T to UN3481 from UN3480 • Added Li Expander Pak in-storage maintenance charging interval and protocol update (PMCS) •...

  • Page 12: General Information, Equipment Description, And Theory Of Operation Introduction

    As such, we value your feedback, as well as any suggestions that you may have. The Solar Stik AES was specifically configured for operation with the PSS-G and RAID platforms for the PM Electro-Optics/Infrared Payloads and Force Protection (PM EO/IR Payloads FP). However, it is not limited to the exclusive scope of those applications.

  • Page 13: Important Safety Information And Instructions

    PSS-G/RAID Alternative Energy System Deployment Guide Important Safety Information and Instructions This manual contains important instructions that must be followed during the installation and operation of the System. Read all instructions and information contained in this manual. Thoroughly read and understand the operator manual for each of the components in this System PRIOR to assembly and use of this System.

  • Page 14: Fire Hazard

    PSS-G/RAID Alternative Energy System Deployment Guide Fire Hazard Fire Types Class A fire - Fires in ordinary combustibles such as wood, paper, cloth, trash, and plastics. Class B fire - Fires in flammable liquids such as gasoline, petroleum, oil, and paint.

  • Page 15: Electric Shock Hazard

    PSS-G/RAID Alternative Energy System Deployment Guide Electric Shock Hazard WARNING Standing water around the electrical equipment and/or intrusion of water into the System components can increase the risk of electrical shock. HIGH VOLTAGE: System components, PV arrays, and generators may produce lethal line voltages.

  • Page 16: Environmental And Handling Precautions

    PSS-G/RAID Alternative Energy System Deployment Guide Environmental and Handling Precautions All of the System components are ruggedized, yet there are a few precautions the operator can do to prevent failures and prolong the operational life of the System. Water If outdoor operation is necessary, the lids of all components should be closed and latched.

  • Page 17: Theory Of Operation Introduction To Alternative Energy Systems

    PSS-G/RAID Alternative Energy System Deployment Guide Theory of Operation Introduction to Alternative Energy Systems When a portable fuel-driven power generator is the primary source of power for an application, it must operate continuously to provide electricity to the load, even if the power requirements of connected loads are minimal or intermittent.

  • Page 18: The Aes Architecture, Function, And Operation

    PSS-G/RAID Alternative Energy System Deployment Guide The AES Architecture, Function, and Operation The Solar Stik AES incorporates three technologies that comprise a network: • Energy storage • Power management • Power generation The PRO-Verter, Power Hub, and Expander Paks are designed to operate in concert and provides uninterrupted pure sine wave AC and DC power to the loads.

  • Page 19: Minimum Battery Capacity Required For Optimal System Operation

    PSS-G/RAID Alternative Energy System Deployment Guide Minimum Battery Capacity Required for Optimal System Operation The AES will function most efficiently when proper balance is achieved within the System’s architecture (energy storage, power management, and power generation). The central power management device is the PRO-Verter, so any components connected to it need to be rated for the amount of power that will be processed by it.

  • Page 20: Models Of Operation

    PSS-G/RAID Alternative Energy System Deployment Guide Models of Operation Depending on the application, there are several operational models that can be configured using a PRO-Verter. Note: The PRO-Verter settings used in each model of operation are unique and not interchangeable. The PRO-Verter must be programmed specifically for the model of operation in which the System is functioning.

  • Page 21: Ups (Automatic Functions)

    It is possible for the Operator to alter any of the programmed settings when operating conditions change and/or System architecture changes are necessary. To learn more, contact Solar Stik Technical Support. Load Prioritization When the AES is fully functioning, providing power to the load is always prioritized over other functions.

  • Page 22: Overload" Conditions

    PSS-G/RAID Alternative Energy System Deployment Guide “Overload” Conditions Over loading of the System can occur under the following conditions: • Load AC power demand is greater than the inverter’s rated output. • Load AC and DC power demand is greater than the connected AC source (generator or grid utility).

  • Page 23: Lag Time And Surge Rates

    PSS-G/RAID Alternative Energy System Deployment Guide Lag Time and Surge Rates The PRO-Verter’s Inverter function can provide up to 130% of its rated power output for brief surges that may be required to support a load. Most generators are also rated to support brief surge loads.

  • Page 24: Scaling And Modifying The Aes

    PSS-G/RAID Alternative Energy System Deployment Guide Scaling and Modifying the AES When expanding or modifying the AES architecture, scaling and stacking may be used to provide additional capabilities that may exceed the ability of any one component. Scaling • Power generation and energy storage can be modified in accordance with changes in load requirements.

  • Page 25: Power Hub Stacking Example

    PSS-G/RAID Alternative Energy System Deployment Guide Power Hub Stacking Example Stacking Power Hubs, of the same or different types, provides a mechanism to add DC power sources to a System. The dashed-line box surrounds the stacked Power Hubs. Legend Power Hub 3500...

  • Page 26: Equipment Description Pss-G/Raid System Before Aes

    AC supply power cord *Cables not supplied with AES Kit Conex * The following power cables are native to the PSS-G and RAID Systems: W16 - 120 V Pigtail installed on TQG for Tower operation • W110 - 240 V Pigtail installed on TQG for Conex operation •...

  • Page 27: Pss-G/Raid With Aes

    Conex be rewired for 120 VAC operation if use of the W210 is required. Operational Note about Existing UPS in PSS-G AES REMOVE ANY UPS INTEGRATED INTO THE PSS-G/RAID SYSTEM PRIOR TO INTEGRATING THE AES. Do NOT plug a UPS into the AES circuit. The AES ensures continuity of operations, and it functions much like a UPS, but instead of a UPS for one appliance, it becomes the UPS for an entire electrical circuit.

  • Page 28: Aes Equipment Legend

    PSS-G/RAID Alternative Energy System Deployment Guide AES Equipment Legend Description Item # Portable Array Module (PAM) 11-1000020 Frame 14-1000014 Quarter Panel 14-1000015 Portable Array Sandbag PAM Transport Case 14-1000016 Module (PAM) (x6) (x12/PAM) Metal Tent Stake 14-1000017 Sandbag 14-1000018 24VDC PAM Solar Leash 30’...
  • Page 29 PSS-G/RAID Alternative Energy System Deployment Guide PSS-G Cable Set (X1) Item # 16-0800101 Cable Transport 24VDC Inter-Connect Strip 24VDC 5’ Inter-Connect Case (x1) (x2) Cable (x9) Item # 14-1000013 Item # 13-1000160 Item # 13-0000032 25’ MEP-802A Generator MEP-802A AC Cable (x1) 8’...

  • Page 30: Information Plates (I-Plates), Faceplates, And Placards

    PSS-G/RAID Alternative Energy System Deployment Guide Information Plates (I-Plates), Faceplates, and Placards Critical information about setup and operation of the AES with the PSS-G/RAID can be found on Information Plates (I-Plates) and on the Faceplates of the AES components, such as the PRO-Verter and the Power Hub.

  • Page 31: Aes Component Features

    PSS-G/RAID Alternative Energy System Deployment Guide AES Component Features Energy Storage Li Expander Pak 2400 Description Connector Voltage Amps Watts 24VDC LiFePO Inter-Connect port 24 VDC 50 A 1200 W output port B Power switch C Tech port Ethernet - RJF21B - Figure 8.

  • Page 32: Pro-Verter 7000 Ags

    PSS-G/RAID Alternative Energy System Deployment Guide Power Management PRO-Verter 7000 AGS WebConnect/RMK mounting location INVERTER port ETHERNET port REMOTE port AGS Alarm switch Gen Circuit Ready LED Generator Test button Generator Status LED PRO-Verter User Interface AC Out 35 A Max Breaker/LED...

  • Page 33: Figure 10. Pro-Verter 7000 Ags Front Exterior

    PSS-G/RAID Alternative Energy System Deployment Guide Description Connector Voltage Amps Watts A Battery input connection Inter-Connect port 24 VDC 100 A 2400 W B Power switch C Modem (Tech port) Ethernet - RJF21B D Gen Comm port Ampenhol HA100001-02-36 - Figure 10.

  • Page 34: Figure 12. Pro-Verter 7000 Ags Left Exterior

    PSS-G/RAID Alternative Energy System Deployment Guide Description Connector Voltage Amps Watts A Exhaust vent B 120 VAC input L5-50P, HBL503SS 120 VAC 50 A 6000 W Figure 12. PRO-Verter 7000 AGS left exterior August 2020 Solar Stik Inc. ®...

  • Page 35: Dc Power Hub 2400

    PSS-G/RAID Alternative Energy System Deployment Guide DC Power Hub 2400 Solar/Remote Monitoring Kit (RMK) (optional) Connections for RMK Inter-Connect ports for cable storage These ports have no electrical connection Solar Charge Controllers LCD User Interface Figure 13. Power Hub Faceplate description...

  • Page 36: Figure 15. Power Hub Right Exterior

    PSS-G/RAID Alternative Energy System Deployment Guide Description Connector Voltage Amps Watts NATO slave A 24 VDC NATO slave 24 VDC 100 A 2400 W TGC11674728 B 24 VDC Input Only Inter-Connect port 24 VDC 50 A each 1200 W each Figure 15.

  • Page 37: The Inter-Connect System

    PSS-G/RAID Alternative Energy System Deployment Guide The Inter-Connect System The System is comprised of three (3) distinct types of technologies: • Energy storage • Power management • Power generation All of the individual components that operate in these categories utilize a unique connection architecture known as the Inter-Connect Circuit.

  • Page 38: Figure 18. Inter-Connect Plug

    PSS-G/RAID Alternative Energy System Deployment Guide The Inter-Connect Plug Polarized • 200 A maximum current • 24 VDC connection only • Mechanically “locks” into place • Rotate knob clockwise to lock, • counterclockwise to release Can be repaired or modified in the field •...

  • Page 39: Operator Instructions

    Direction of flow- energy or comm Figure 19. AES components and connections NOTICE Remove any USP from the PSS-G circuit prior to setting up the Solar Stik AES Failure to remove the UPS will result in “nuisance” faults August 2020 Solar Stik Inc.

  • Page 40: Position And Orient System Components

    • The PV arrays must be within 30’ of the Power Hub 2400. (Extensions are available.) • The MEP-802A TQG must be within 25’ of the PRO-Verter 7000 AGS. • The PSS-G/RAID Tower must be within 100’ (verify cable lengths) of the PRO-Verter 7000. August 2020 Solar Stik Inc.

  • Page 41: Organize System Components

    PSS-G/RAID Alternative Energy System Deployment Guide 2 Organize System Components Organize the seven (7) Li Expander Pak 2400s, Power Hub 2400, and the PRO-Verter 7000 AGS on a shipping pallet or similar support, in a location that is as protected from the environment as possible.

  • Page 42: Connect Expander Paks To Inter-Connect Strips

    PSS-G/RAID Alternative Energy System Deployment Guide 3 Connect Expander Paks to Inter-Connect Strips Connect all seven (7) Expander Paks to the two (2) Inter-Connect Strips using seven (7) 5’ Inter- Connect Cables. Place/stow the Inter-Connect Strips on the second level as shown in the diagram below.

  • Page 43: Connect Expander Paks To Pro-Verter

    PSS-G/RAID Alternative Energy System Deployment Guide 4 Connect Expander Paks to PRO-Verter Connect the two (2) Inter-Connect Strips to the 24VDC In port on front-left corner of the PRO-Verter 7000 AGS using two (2) 5’ Inter-Connect Cables. Inter-Connect Strip Li Expander...

  • Page 44: Assemble Pams

    PSS-G/RAID Alternative Energy System Deployment Guide 6 Assemble PAMs PAM Kit Components PAM Expedition 420W PV Array Kit Transport case Trifold solar panel Rollable stand (12) Sandbags (10) tent stakes 30’ Solar Leash Figure 26. Sandbag (left) and tent stake (right) Figure 25.

  • Page 45: Figure 27. Unrolling And Standing Up The Pv Panel Support Rack

    PSS-G/RAID Alternative Energy System Deployment Guide Assemble the six (6) PAMs a. Unroll the panel support rack and stand it up. Figure 27. Unrolling and standing up the PV panel support rack b. Unfold the PV array panels and lay them on the rack.

  • Page 46: Connect Pv Panels In Series

    PSS-G/RAID Alternative Energy System Deployment Guide 7 Connect PV Panels in Series a. Connect the four (4) PV panels “in series” using the wiring diagram below. There will be one (1) “free” connector at each end of the panels*. Connect these...

  • Page 47: Connect Pv Array To Power Hub

    PSS-G/RAID Alternative Energy System Deployment Guide 8 Connect PV Array to Power Hub 30’ Solar Leashes (x6) Power Hub 2400 420W PAM Figure 34. Connecting PV arrays to the Figure 33. Six (6) PAMs connecting to the solar-only Power Hub 2400 solar-only ports...

  • Page 48: Position Pv Array For Optimal Orientation And Tilt

    PSS-G/RAID Alternative Energy System Deployment Guide 9 Position PV Array for Optimal Orientation and Tilt Seasonal Adjustment of the PV Array Tilt to Improve Output The PV arrays should be positioned for maximum daily sun exposure while maintaining a distance of 30 feet or less from the Power Hub 2400. PV array performance can be improved by adjusting the tilt and angle of the panels seasonally.

  • Page 49: 10 Secure The Pv Arrays To The Ground

    PSS-G/RAID Alternative Energy System Deployment Guide 10 Secure the PV Arrays to the Ground WARNING Failure to properly secure the PAMs to the surface with sandbags could result in solar panel damage, injury, or death in high winds. Tent stakes also should be used in addition to sandbags when possible.

  • Page 50: Figure 36. Securing The Pv Arrays With Sandbags

    PSS-G/RAID Alternative Energy System Deployment Guide a. After all of the PV arrays have been oriented and connected to the Power Hub 2400, secure the arrays with twelve (12) sandbags. Figure 36. Securing the PV arrays with sandbags Place one (1) sandbag...

  • Page 51: Figure 39. Pams Deployed Without Ground Securing: No Stakes And No Sandbag

    PSS-G/RAID Alternative Energy System Deployment Guide Inadequate Ground Securing: PAM Panel Damage The images below illustrate damage that may occur if PAMs are deployed with inadequate ground securing. The arrays are lightweight and have large surface areas, making them ideal to catch wind; they can easily become airborne projectiles. All parts of the array and stand are flexible and are susceptible to damage due to torsional strain (the presumptive cause of the damage shown below) as well as impact.

  • Page 52: 11 Prepare The Mep-802A Tqg For Operation

    PSS-G/RAID Alternative Energy System Deployment Guide 11 Prepare the MEP-802A TQG for Operation NOTICE The steps outlined in this section are a supplement and not intended to replace the preventive maintenance checks and services (PMCS) procedures outlined in the operator’s manual for the 5kW TQG, TM 9-6115-641-10.

  • Page 53: 12 Connect Gen Comm Cable To Mep-802A And Pro-Verter 7000

    PSS-G/RAID Alternative Energy System Deployment Guide 12 Connect GEN COMM Cable to MEP-802A and PRO-Verter 7000 Connect the 25’ Generator Communications Cable to the MEP-802A and the PRO-Verter 7000 AGS. MEP-802A TQG GEN COMM port PRO-Verter GEN COMM port Communication Cable...

  • Page 54: 13 Install And Connect Generator Power Cable To Pro-Verter 7000

    PSS-G/RAID Alternative Energy System Deployment Guide 13 Install and Connect Generator Power Cable to PRO-Verter 7000 a. Position the voltage/phase selector to 120V/1PH. b. Connect the bare ends of the generator power cable to the MEP-802A (green to GND, black to L3, and white to N) using the wrench affixed to the interior of the generator.

  • Page 55: 14 Verify Settings On Mep-802A For Enabling Auto Start

    PSS-G/RAID Alternative Energy System Deployment Guide 14 Verify Settings on MEP-802A for Enabling Auto Start Settings and Connections Required for MEP-802A Auto-start Mode EMERGENCY GENERATOR STOP 25’ Communications BUTTON Cable PULL OUT CONNECTED AUTO START ENABLE SWITCH TOGGLE: RUN/AUX FUEL MASTER Figure 51.

  • Page 56: 15 Connect The Pss-G/Raid Tower To Pro-Verter 7000 Ags

    15 Connect the PSS-G/RAID Tower to PRO-Verter 7000 AGS PRO-Verter 7000 AGS W116* *Cable not provided by Solar Stik PSS-G/RAID Tower Figure 53. Power connections from the PRO-Verter 7000 AGS to the PSS-G/RAID Tower August 2020 Solar Stik Inc. ®...

  • Page 57: 16 Activate Aes

    PSS-G/RAID Alternative Energy System Deployment Guide 16 Activate AES NOTICE For the System to function properly, the PRO-Verter must be connected to a minimum of five (5) Li Expander Paks 2400s. a. Remove the cotter pins and turn on all Expander Pak master breaker switches.

  • Page 58: 17 Set Pro-Verter Clock To Local Time

    PSS-G/RAID Alternative Energy System Deployment Guide 17 Set PRO-Verter Clock to Local Time After the self test is finished, the remote displays “Set Clock”. Use the user interface SELECT knob to set the correct time by selecting hour, minutes, and either AM or PM. Once the clock is set, the inverter Home screen displays.

  • Page 59: 18 Initialize And Calibrate The System

    PSS-G/RAID Alternative Energy System Deployment Guide 18 Initialize and Calibrate the System Verify the green Ready LED is illuminated on the Faceplate of the PRO-Verter 7000 Figure 58. Generator status LED Top line shows current CTRL menu and position in CTRL menu.
  • Page 60 PSS-G/RAID Alternative Energy System Deployment Guide vi. Listen for generator engine noise to confirm operation. vii. “AC IN” Green LED illuminates on PRO-Verter 7000 AGS (green arrow/LED below), indicating presence of AC power entering the PRO-Verter AC input connection. viii. “Charging” LED flashes next to LCD, then the GENERATOR STATUS LED illuminates solid (green arrow/LED below).

  • Page 61: Raising The Pss-G/Raid Tower: Pro-Verter Load Support Function

    PSS-G/RAID Alternative Energy System Deployment Guide Raising the PSS-G/RAID Tower: PRO-Verter Load Support Function Figure 59. Raising a Tower The PRO-Verter Load Support function is required when a load exceeds 4800 W, which is the maximum output that the PRO-Verter is programmed to expect from the MEP-802A TQG connected to the system (see FAVS menu –...

  • Page 62: Factors That Affect Load Support Function

    PSS-G/RAID Alternative Energy System Deployment Guide For the Load Support function to operate, the following must occur: 1. The generator must be active via “Gen Control” 03 and connected to the AES via the PRO-Verter. 2. The Inverter function must be turned on. Verify the “INV” LED adjacent to the PRO-Verter’s LCD is on.

  • Page 63: Pro-Verter 7000 User Interface

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter 7000 User Interface Control Interface Overview The PRO-Verter 7000 user interface contains LED indicators; an LCD screen for viewing system status; menu buttons and On/Off buttons to control system operation; and a rotary SELECT knob that provides an easy way to select and find system information.

  • Page 64: Table 2. Pro-Verter Led Indicator Status

    PSS-G/RAID Alternative Energy System Deployment Guide On/Off Buttons (2) These buttons allow the PRO-Verter inverter and charger to be enabled or disabled independently and quickly. Inverter On/Off: This button toggles the inverter function on and off. The green “INV” LED turns on and off with the button.

  • Page 65: Overview To The User Interface Menu Windows

    PSS-G/RAID Alternative Energy System Deployment Guide Overview to the User Interface Menu Windows The columns below provide a condensed version of the menu windows that constitute the menu tree of each button. Figure 60. Menu buttons on the LCD user interface...

  • Page 66: Pro-Verter Menu Map Color Coding Key

    Light green menu items represent resettable menu selections. Press and hold the knob for three (3) seconds to reset values. Orange menu items indicate values that are set by Solar Stik for a specific application. These values (with the exception of setting the clock to local time) should not be changed by the user without consulting tech@solarstik.com.

  • Page 67: Meter Button Menus: Read-Only Displays

    PSS-G/RAID Alternative Energy System Deployment Guide METER Button Menus: Read-only Displays METER Status 01 DC Meters 01A DC Volts 01B DC Amps 26.2 VDC 0 Amps Status 02 AC Meters 02A Output Volts 02B Load Amps 02C Input Amps 02D Inv/Chg Amps...

  • Page 68: Setup Button Menus

    PSS-G/RAID Alternative Energy System Deployment Guide SETUP Button Menus Setup: 01 System and 02 Inverter Setup SETUP 01 System Setup 01A Set Clock Range: 12:00AM–12:00PM (Note: Ensure the clock is set to local time.) 11:18AM Set Clock Set Clock Set Clock...
  • Page 69 PSS-G/RAID Alternative Energy System Deployment Guide SETUP Button Menus (continued) Setup: 03 Charger SETUP Status 03 Charger Setup 03A AC Input Range: 5 A to 60 A Amps = 40A 03B VAC Dropout Default = 80 80VAC 03C Battery Type...
  • Page 70 PSS-G/RAID Alternative Energy System Deployment Guide SETUP Button Menus (continued) SETUP: 04 AGS Setup continued SETUP Status AGS Function Notes: MEP-802A 04 AGS Setup • After 15 seconds at or below 25.0 V, the PRO-Verter 04A Gen Run VDC sends the start signal to the generator.
  • Page 71 PSS-G/RAID Alternative Energy System Deployment Guide SETUP Button Menus (continued) If the PRO-Verter 7000 goes into Overtemp Setup: 04 AGS Setup or TmfrOvertemp Fault mode during peak continued demand, ensure that the AGS is set to Auto SETUP (CTRL 03) and that Set Gen Run Temp is...
  • Page 72 PSS-G/RAID Alternative Energy System Deployment Guide SETUP Button Menus (continued) Setup: 04 AGS Setup, 05 BMK Setup continued SETUP Default Off 04K Gen 100% SOC Range: Off, 1-255 Start Days = Off Set Gen 100% SOC Set Gen 100% SOC...

  • Page 73: Tech Button Menus

    PSS-G/RAID Alternative Energy System Deployment Guide TECH Button Menus Inv BTS ###F TECH Inv Tfmer ###F Inv FETs ###F Read-only Displays 01 Temperatures AGS Sensor ###F Press SELECT ACLD Temp ###F PT BTS ###F PT FETs ###F 01 Temperatures PT Inductor...

  • Page 74: Power Hub User Interface Menu Operation

    PSS-G/RAID Alternative Energy System Deployment Guide Power Hub User Interface Menu Operation How to Use the BACK, NEXT, SELECT Buttons to Navigate the Menus To move forward through screens in a menu, press NEXT. • Note: It is only possible to move forward through the menu items.

  • Page 75: Monitoring The Charging Status On Power Hub

    PSS-G/RAID Alternative Energy System Deployment Guide Monitoring the Charging Status on Power Hub Blinking LED indicates charge control operation status Table 3. Charge Status Indicator—LED Status Charge status LED Charge Mode Charge Off Continuously On Bulk Blinking – 1 second On / 1 second Off Acceptance Blinking –...
  • Page 76 PSS-G/RAID Alternative Energy System Deployment Guide Power Hub LCD User Interface Control Menus and Submenus General Information Menu Windows Home Screen: Shows battery voltage and “net” battery current. Net battery current is the sum of all chargers and loads connected to the battery. A positive value is charging, whereas a negative value is discharging.
  • Page 77 PSS-G/RAID Alternative Energy System Deployment Guide Advanced Information Menu Windows LAST FULL CHARGE 10 DAYS AGO Days since last full charge. Day counter accuracy is +1/-0 days, as day counter transitions occur following the 24-hour period when battery power was applied.
  • Page 78 PSS-G/RAID Alternative Energy System Deployment Guide Operation and Setup Menu Windows SET BAT AMP HRS Set for total amp hours of all connected battery(s). (The 700AH value must be greater than or equal to the total capacity of the system when there is a PRO-Verter) SET CHG EFFENCY Set charge efficiency mode to AUTO ADJUST—it...
  • Page 79 PSS-G/RAID Alternative Energy System Deployment Guide Battery Charge Parameter Setup Menu Windows SET ACCEPT CHG Sets Acceptance Charge Voltage set-point = 29.0 V 29.0V SET FLOAT CHG Sets Float Charge Voltage set-point = 29.0 V 29.0V SET EQUALIZ CHG Disabled 29.0V...

  • Page 80: Troubleshooting General

    PSS-G/RAID Alternative Energy System Deployment Guide TROUBLESHOOTING General AES Shuts Down Completely • Li Expander Pak breaker(s) is/are tripped. • Li Expander Paks are overdischarged. *See AES Shutdown at the end of the Troubleshooting section. PRO-Verter Goes into Fault Mode •...

  • Page 81: Nuisance" Faults (Non-Safety Related)

    • Power Surges and Tripped Circuit Breakers Caused by Secondary UPS within AES Any UPS that is with the PSS-G/RAID tower should be disconnected when the AES is used to power the station. The AES ensures continuity of operations for all loads in the PSS-G/RAID, negating the need for secondary UPS insertion.

  • Page 82: Table 4. List Of Faults And Source(S) Of Problem

    PSS-G/RAID Alternative Energy System Deployment Guide CAUTION Do not integrate a UPS into the PRO-Verter. The AES ensures continuity of operations, as it functions much like a UPS, but instead of being a UPS for one appliance, it becomes the UPS for an entire electrical grid. The PRO-Verter 7000 AGS provides UPS backup, line conditioning, and surge suppression for the entire circuit.

  • Page 83: Pro-Verter 7000 Internal Operation Failures

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter 7000 Internal Operation Failures There are four (4) distinct circuits in the PRO-Verter 7000 AGS: 1. Charging/Inverting circuit (uses a transformer) 2. DC power circuit 3. Automatic generator start circuit 4. Monitoring circuit (LCD)

  • Page 84: Pro-Verter Trouble Shooting Quick-Links Page

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Trouble Shooting Quick-links Page This page is interactive if used on a computer or handheld device. Each of the faults in the lists below is touch-linked to an explanation of the fault and a solution to resolve the fault.

  • Page 85: Pro-Verter User Interface Troubleshooting

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter User Interface Troubleshooting Table 5. Troubleshooting the User Interface LCD Screen Symptom Possible Cause(s) Solution Remove the LCD user interface and LCD screen on but not Dust/dirt buildup inside of the clean with compressed air. Please responsive when buttons are LCD user interface.

  • Page 86: Pro-Verter Inverter-Mode Status Messages

    Network. Solution The inverter may need to be serviced. Contact Solar Stik Technical Support. This message tells indicates that there is no AC available on the inverter’s AC output. The inverter function is OFF, and there is no utility or generator AC power sensed on its input.

  • Page 87: Pro-Verter Charger-Mode Status Messages

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Charger-mode Status Messages When AC power (utility or generator) is connected to the PRO-Verter, it automatically begins to monitor the AC input for acceptable voltage. Once the AC input is accepted, the AC transfer relay (inside the PRO-Verter) closes and Charger mode begins.

  • Page 88: Full Charge

    PSS-G/RAID Alternative Energy System Deployment Guide Full Charge This status indicates that the PRO-Verter is in Battery Saver mode. This mode maintains the batteries without overcharging. After four (4) hours of float charging, the charger turns off and “Full Charge” displays (charger is now in Battery Saver mode). If the battery voltage drops to ≤ 25.2, the charger automatically initiates another four (4) hours of float charging.

  • Page 89: Pro-Verter Charger Problems: Solutions And Explanations

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Charger Problems: Solutions and Explanations Unit won’t transfer to Charge mode when connected to generator or grid AC Solution: Is the charge (CHG) LED on the user interface blinking? If not, the charger does not recognize the incoming AC as being within acceptable limits.

  • Page 90: Pro-Verter Inverter Problems: Solutions And Explanations

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Inverter Problems: Solutions and Explanations Most faults (inverter, AGS, and BMK) also alternate with the inverter/charger status. The FAULT LED comes on and a fault status is displayed by the LCD user interface when an abnormal condition is detected.

  • Page 91: Dead Batt Charge

    To resume normal operation, reduce the load to within normal operating parameters. Shade the PRO-Verter to reduce solar loading. If this fault does not clear after doing the power reset, the inverter will require service contact Solar Stik Technical Support. Back to Quick...

  • Page 92: High Battery

    PSS-G/RAID Alternative Energy System Deployment Guide High Battery The inverter has turned off because the DC bus voltage has exceeded 34 volts. This fault message displays and the FAULT (red) LED turns on when the battery voltage is above the High Battery Cut- Out (HBCO) value.

  • Page 93: Overcurrent

    PSS-G/RAID Alternative Energy System Deployment Guide Overcurrent This fault may be the result of an excessive AC load and causes the inverter to shut down to protect internal power components. If the overload condition lasts for less than 10 seconds, the unit automatically restarts and resumes operation.

  • Page 94: Unknown Fault

    After resetting the inverter, press the INVERTER ON/OFF button on the user interface to turn the inverter on and then verify that the fault has cleared (i.e., manual restart). If the internal fault remains or returns, the inverter may require repair at a Solar Stik. Call Solar Stik Technical Support: 800-793-4364, Ext 102.

  • Page 95: Pro-Verter Ags Troubleshooting

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter AGS Troubleshooting These tests are applicable when the PRO-Verter is connected to a fuel-driven generator that has been modified with a Remote-start Enabling Kit (RsEK). When the autostart/autostop settings have been established and programmed, perform the following tests to verify that the AGS system is functioning correctly and there is communication between the remote/inverter and the AGS.

  • Page 96: Ags Start Statuses Table (Meter 04)

    PSS-G/RAID Alternative Energy System Deployment Guide AGS Start Statuses Table (Meter 04) The following “Start” statuses identify the condition that autostarted the generator. The list below includes all possible statuses. If the autostart condition occurred sooner than expected, or it was not...

  • Page 97: Ags Operational Statuses (Meter 04)

    PSS-G/RAID Alternative Energy System Deployment Guide AGS Operational Statuses (Meter 04) AC In The inverter/charger is connected to another source, such as a grid or an alternate generator, and is not controlled by the AGS. When AC In displays, the AGS is prevented or locked out from all autostarting conditions, except for when the generator needs to exercise—if enabled.

  • Page 98: Resolving Ags Operational Statuses

    If an AGS fault occurs, use the LCD user interface and the information in this section to resolve the issue. Note: PRO-Verters in a Solar Stik AES are programmed to start and stop generators based on DC voltage. The faults highlighted in...

  • Page 99: Fault Test

    PSS-G/RAID Alternative Energy System Deployment Guide For these AGS faults, refer to the Solution immediately following Fault Test The generator failed to autostart and run after the red TEST button is pressed on the AGS controller. Note: The LCD user interface can be set to manually turn the generator on and off, which can be used to test the generator wiring to the AGS.

  • Page 100: Fault Maxrn

    PSS-G/RAID Alternative Energy System Deployment Guide Fault MaxRn Generator turned off because the SETUP: 04F Max Gen Run Time setting had been met. This fault can occur when the autostop condition (FAVS F5: Gen Run VDC) exceeded the Max Gen Run Time setting.

  • Page 101: Pro-Verter Battery Monitoring Kit (Bmk) Troubleshooting Pro-Verter Bmk Circuit Operational Statuses

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Battery Monitoring Kit (BMK) Troubleshooting PRO-Verter BMK Circuit Operational Statuses A Battery Monitor status message may be an operational or fault message. Access the METER: 05A BMK Status menu to view its current operating status. The status is important when determining if the circuit is working correctly or for troubleshooting a Battery Monitor installation.

  • Page 102: Pro-Verter Historical Data Collection

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter Historical Data Collection The PRO-Verters can provide some historical data for generator and battery operation and fault history. Press the METER button on the PRO-Verter Controller to access both the BMK and AGS functions.

  • Page 103: Fault History- Inverter And Ags (Tech 04)

    PSS-G/RAID Alternative Energy System Deployment Guide Fault History– Inverter and AGS (Tech 04) Tech 04 in the LCD user interface provide provides the fault history for the inverter (04A) and the AGS (04B). The following is an example of how to read and understand the fault history.

  • Page 104: Battery Monitor (Bmk) Data (Meter 05)

    PSS-G/RAID Alternative Energy System Deployment Guide Battery Monitor (BMK) Data (Meter 05) This section describes what battery bank information is available from the battery monitor when using the LCD user interface. BMK Status This menu selection offers read only displays that give the current operating status of the battery monitor.

  • Page 105: Total Ah Out

    PSS-G/RAID Alternative Energy System Deployment Guide Total AH Out This meter displays the total amp hours removed from the battery since the PRO-Verter was first connected. This display can be used as a battery service life indicator. The value is displayed in 0.1 k [or 100 amp hours (“k”...

  • Page 106: Power Hub-Related Troubleshooting Power Hub Will Not Power Up

    PSS-G/RAID Alternative Energy System Deployment Guide Power Hub–related Troubleshooting Power Hub Will Not Power Up If the Power Hub 2400 is not powered up, it probably is not connected to an active 24 VDC battery and/or there is no PV input. The LCD user interface will power up and be navigable when connected to either of these power sources.

  • Page 107: Pv Array-Related Troubleshooting

    PSS-G/RAID Alternative Energy System Deployment Guide PV Array–related Troubleshooting This section contains troubleshooting information for locating and correcting operating troubles that may develop in the PV array. Each malfunction is followed by a list of tests or inspections to help you to determine probable causes and corrective actions to take.

  • Page 108: Li Expander Pak-Related Troubleshooting

    PSS-G/RAID Alternative Energy System Deployment Guide Li Expander Pak–related Troubleshooting It is most important to maintain Li Expander Paks in such a way that they will never reach a red-flash state Battery Status LED Problem Red-flash or no-light Battery Status LED...

  • Page 109: Soc Disparity Among Expander Paks

    PSS-G/RAID Alternative Energy System Deployment Guide SOC Disparity Among Expander Paks When cycling multiple batteries in a bank, it is possible to see the states of charge (SOC) lose parity between them due to the following reasons: • High-cycling – fast charge and discharge rates with an inadequate battery bank (more than 2 cycles per day) will cause some batteries to work harder than others, creating disparity in their individual SOCs.

  • Page 110: Maintaining Soc Parity

    PSS-G/RAID Alternative Energy System Deployment Guide Maintaining SOC Parity The PRO-Verter has two programmable “maintenance” functions in the AGS menus that can be used to maintain battery SOC parity correct: Gen Exercise and Gen 100% SOC Method to Maintain Expander Pak SOC Parity using Gen Exercise The Gen Exercise function will periodically start and run the generator to maintain the generator starter battery and lubricate internal parts of the generator on a regular basis.

  • Page 111: Method To Maintain Expander Pak Soc Parity Using Gen 100% Soc

    PSS-G/RAID Alternative Energy System Deployment Guide Method to Maintain Expander Pak SOC Parity using Gen 100% SOC The feature “Gen 100% SOC” is designed specifically for the purpose of equalizing the SOC of all Expander Paks in an AES to 100%. After the SOC of the bank has been below 100% for a programmable number of days (three in the example below), the PRO-Verter will start and run the generator until the bank is at 100% SOC.

  • Page 112: Energy Storage Modules-Supplemental Information

    PSS-G/RAID Alternative Energy System Deployment Guide Energy Storage Modules—Supplemental Information Batteries in a high-efficiency AES will cycle as they work. The total amount of battery cycles that can be expected is called the cycle-life of the battery, and this is usually associated with the chemistry and the type of cycling that occurs (light or heavy duty).

  • Page 113: Terminal (End-Of-Life) Battery Performance

    PSS-G/RAID Alternative Energy System Deployment Guide Terminal (End-of-life) Battery Performance When a LiFePO battery has reached the end of its service life (“health” is less than 50%), it loses its ability to retain electrical energy in its cells, and the cycle performance will be severely degraded.

  • Page 114: Generator-Related Troubleshooting Testing The Ags Function

    PSS-G/RAID Alternative Energy System Deployment Guide Generator-related Troubleshooting Testing the AGS Function Push the red AGS Test button at the AGS interface to confirm all wiring from the generator to the AGS module is correct and the AGS circuit is configured correctly for a particular generator. When...

  • Page 115: Generator Starts, Then Shuts Down When Load Is Transferred

    PSS-G/RAID Alternative Energy System Deployment Guide Generator Starts, Then Shuts Down When Load Is Transferred Cause The motor in the generator cannot sustain a significant load until the engine is fully warmed up. Solution Gen warm-up and cool down phases are critical for repetitive start/stop function. Make sure the Gen Warm-up setting is at least 75 seconds in duration.

  • Page 116: Rmk-Related Troubleshooting

    PSS-G/RAID Alternative Energy System Deployment Guide RMK-related Troubleshooting RMK Status Indicator Light Not Illuminated When PRO-Verter Powers Up Cause Power failure or RMK malfunction Solution 1. With the PRO-Verter on, measure voltage at the RMK power source (see PRO-Verter 5000 Operator Manual) and at an Inter-Connect port on the PRO-Verter.

  • Page 117: Status Light Stays Orange After Inserting Usb Drive

    PSS-G/RAID Alternative Energy System Deployment Guide Solution E 1. If not using DHCP, add this line under the netmask (where [host name] is the DNS name or IP address of the gateway): gateway [host name] 2. If using DHCP, consult the documentation for the DHCP server.

  • Page 118: Heat And System Derating

    PSS-G/RAID Alternative Energy System Deployment Guide Heat and System Derating The function and efficiency of all electronic equipment is related to and dependent upon the temperature at which it is operating. It performs optimally within a narrow temperature range and less so as the temperature exceeds the upper end of that range.

  • Page 119: Power Hub Temperature Reports

    PSS-G/RAID Alternative Energy System Deployment Guide Power Hub Temperature Reports The first indication of overheating may be the appearance that the PV arrays are “not producing any power” when they should be. If this is the case, check the temperature.

  • Page 120: Pro-Verter High-Temp Generator Auto-Start

    PSS-G/RAID Alternative Energy System Deployment Guide PRO-Verter High-temp Generator Auto-Start When a heavy load (≥100% rated output) is placed on the PRO-Verter while inverting, the internal transformer temperature will rise in accordance with the amount of power it is processing. If the internal “Transformer Temperature”...

  • Page 121: Mep-802A Operation In High-Altitude And Extreme Climatic Conditions

    PSS-G/RAID Alternative Energy System Deployment Guide MEP-802A Operation in High-altitude and Extreme Climatic Conditions Adjustments to the auto start components on the generator can be made to improve the start-up. Adjusting the preheat time on the MEP-802A: The remote start system, as delivered, is configured with a 20-second preheat, which should allow for sufficient preheat in all climates.

  • Page 122: Maintenance Instructions Aes Preventive Care And Maintenance

    PSS-G/RAID Alternative Energy System Deployment Guide MAINTENANCE INSTRUCTIONS AES Preventive Care and Maintenance Follow these procedures to maintain the System. • Shade the components (except the PV arrays) from direct sun exposure and shelter them from the elements • Follow the Expander Pak preventive maintenance checks and services listed in the Expander Pak Operator Manual.

  • Page 123: Water Intrusion Prevention And Remediation

    PSS-G/RAID Alternative Energy System Deployment Guide Water Intrusion Prevention and Remediation WARNING Standing water around the electrical equipment or intrusion of water into the System components can increase the risk of electrical shock. Lids on the Power Hub 2500 and the PRO-Verter should be closed whenever possible while the •...

  • Page 124: Locking Component Cases To Prevent Tampering

    PSS-G/RAID Alternative Energy System Deployment Guide Locking Component Cases to Prevent Tampering Each component of the System is either sealed (e.g., the Li Expander Paks) or can be secured with a padlock to deter tampering. Two or more latches allow the cases to be sealed to prevent damage to the internal components from environmental factors.

  • Page 125: Aes Prestorage And Breakdown Procedures

    PSS-G/RAID Alternative Energy System Deployment Guide AES Prestorage and Breakdown Procedures To pack and store the AES, one can reverse the steps described in the setup guide. 1. Power down the system. 2. Disconnect all components by removing and stowing the Inter-Connect Cables.

  • Page 126: Preventive Maintenance Checks And Services (Pmcs)

    PSS-G/RAID Alternative Energy System Deployment Guide Preventive Maintenance Checks and Services (PMCS) The tables that follow describe PMCS at the field operator level. 24VDC Expander Pak 2400 PMCS Required Tools Solar Stik PRO-Verter or LiFePO battery maintenance charger. Table 8. 24VDC Li Expander Pak 2400 PCMS...

  • Page 127: 24Vdc Pro-Verter 7000 Pmcs

    PSS-G/RAID Alternative Energy System Deployment Guide 24VDC PRO-Verter 7000 PMCS Table 9. 24VDC PRO-Verter 5000-120 PMCS Item to be Item # Inspected Interval Procedures Non-mission Capable 1. Inspect case for visible damage and missing items. Visual ~If the case is broken or split or inspection of 2.

  • Page 128: Figure 69. Replacing Pro-Verter Filter (Left); Cleaning A Pro-Verter Filter (Right)

    PSS-G/RAID Alternative Energy System Deployment Guide 2. Remove and inspect the filter. Replace the filter if it is damaged (arrows). If the filter is in good shape, clean it by rinsing it with water to remove the particulate matter and dry it. Replace the...

  • Page 129: 24Vdc Power Hub 2400 Pmcs

    PSS-G/RAID Alternative Energy System Deployment Guide 24VDC Power Hub 2400 PMCS Table 10. 24VDC Power Hub 2400 PMCS Item to be Item # Inspected Interval Procedures Non-mission Capable 1. Inspect case for visible damage and missing items. Visual inspection ~If the case is broken or split or 2.

  • Page 130: Pv Array Pmcs

    The following tests/inspections and corrective actions should be prioritized in the order listed. This document cannot list all issues that may occur, nor all tests or inspections and corrective actions. If an issue cannot be corrected by following these procedures, contact Solar Stik Tech Support. August 2020 Solar Stik Inc.

  • Page 131: Maximum Power (Vmp) And Open Circuit Voltages (Voc)

    PSS-G/RAID Alternative Energy System Deployment Guide Maximum Power (Vmp) and Open Circuit Voltages (Voc) Voltage “maximum power” (V ) is the voltage at which the maximum power of a panel or array is produced when connected to a charge controller, or when the panel is considered “under load” such as a charge controller (Power Hub or Power Pak).

  • Page 132: Navigating The User Interface Menus "View Charge Unit Status" Submenus

    PSS-G/RAID Alternative Energy System Deployment Guide Navigating the User Interface Menus “View Charge Unit Status” Submenus Enter “Advanced Information Menu”. Advance to “VIEW CHARGE UNIT Power Hub User Interface Menus STATUS”. General Advanced Information Information Press and hold SELECT for 4 seconds.

  • Page 133: Procedure To Measure Pv Array V

    PSS-G/RAID Alternative Energy System Deployment Guide Procedure to Measure PV Array V from a single PV array, carefully place the leads of the voltmeter on pins A and C To measure V in the bayonet connector at the end of the Solar Leash (DO NOT SHORT THESE PINS). Pin B is unused.

  • Page 134: Supporting Information

    50.6 x 32 x 37 in (128.5 x 81.28 x 93.98 cm) Temperature Operating Range for Components Table 13 contains a listing of the selected Solar Stik products and the overall effective ambient temperature operating range for each product. Table 13. Product Operating Temperature Range...

  • Page 135: Accessories

    PSS-G/RAID Alternative Energy System Deployment Guide Accessories AC Cable Adaptor 50A AC Cable Adaptor 30A 24VDC 25’ NATO Cable Female to 30A Male Female to 15A Male Item # 13-0000024 Item # 07-1001182 Item # 07-1001181 Expands the options for 24 VDC power...

  • Page 136: Temporary Bypass Of The Aes

    Figure 75. AES wired to the PSS-G Tower To quickly restore power to the PSS-G Tower and Conex while issues with the AES are being resolved, you can reconnect the PSS-G Tower and Conex to the MEP-802A by removing the W116 cable from the PRO-Verter 7000 and reconnecting it to the W16 pigtail on the MEP-802A generator as shown below.

  • Page 137: Configuring The Mep-802A To Support 120 Vac And 240 Vac Loads Simultaneously

    PSS-G/RAID Alternative Energy System Deployment Guide Configuring the MEP-802A to Support 120 VAC and 240 VAC Loads Simultaneously 50A /120VAC/1PH PSS-G pigtail Tower LOAD TERMINAL BOARD 120V PRO-Verter L14-30P L5-50R 7000-120 W116 120/ 120/ connector connector cable type type 240V...

  • Page 138: Reconfiguring Aes Components For A 24 Vdc Load

    PSS-G/RAID Alternative Energy System Deployment Guide Reconfiguring AES Components for a 24 VDC Load If the need were to arise, the components of the AES can be reconfigured easily to power DC- only loads. The Power Hub 2400 is capable of receiving and integrating power from multiple, diverse 24 VDC generation sources, charging Li Expander Paks, and powering a load.

  • Page 139: Spin-Lock Inter-Connect Assembly

    PSS-G/RAID Alternative Energy System Deployment Guide Spin-lock Inter-Connect Assembly Disassembly of Housing Using a #2 Phillips screwdriver, remove the two (2) screws (located on the top of the housing) and the threaded retainer bar (located under the housing) from the connector.
  • Page 140 1 Solar Stik warrants, unless otherwise agreed to between buyer and seller (Solar Stik, Inc.), for a period of one (1) year from Solar Stik’s delivery of such Products, the Products shall be free from defects in materials and workmanship and shall conform to the contractual specifications or to specification sheet of the Product.
  • Page 141 • Solar Stik New Equipment Training (on site) teaches Hybrid System configuration options with hands-on deployment of actual systems to enhance student understanding. Solar Stik Training Courses are tailored to the specific needs of the students. To schedule Solar Stik Training or to learn more about the curriculum, please contact us.

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