Troubleshoot - NCTeco NG-RV1100 User Manual

Fault Tone
Mistake 1: Dustbin removed, please
check and restart
Mistake 2: Water tanks removed
Mistake 3: Please restart in new position Pick up the device; or the device is suspended in the air, please
Mistake 4: Clean the bottom sensor and
restart in new position
Mistake 5: Clean the front sensor and
restart in new position
Mistake 6: Clean the right side sensor
and restart in new position
Mistake 7: Robot inclined, restart in
level surface
Mistake 8: Bumper may be stuck please
check
Mistake 9: Please clean the dust bin and
filters
Mistake 10: Dust bin out, please clean
the filter gently
Mistake 11: Robot blocked, restart in
new position
Mistake 12: Main wheel may be stuck
please check
Mistake 13: Brush bar may be stuck,
please check
Mistake 14: Side brush may be stuck,
please check
Mistake 15: Charge station not found
Mistake 16: Something went wrong,
please restart
Mistake 17: Error, shutting down
Mistake 18: Battery is low, please charge Put the host on the charging stand to charge.
Mistake 19: Remove from charged
station for power off

Troubleshoot

The cleaning is triggered when the dust box is taken out,
please put the dust box back in.
The cleaning is triggered when the water tank is removed,
please put the water tank back in.
move the device to a level ground and start it again.
If the cliff sensor is blocked or placed at a high place, please
wipe the cliff sensor window with a soft dry cloth, move the
device to a flat ground and then start it again.
The infrared anti-collision sensor is dirty or blocked, please
wipe the front infrared anti-collision sensor window with a
soft dry cloth.
The sensor along the wall is dirty or blocked, please wipe the
sensor window along the wall with a soft dry cloth.
The machine is tilted, please straighten the machine, and then
start the machine.
The edge or collision sensor is stuck, please push the collision
plate left and right to confirm that there is no stuck.
Clean the dust box and filter, or replace the filter.
Clean the dust box and filter, or replace the filter.
Please move the device to a level ground and restart.
The main wheel is stuck or entangled, please check the main
wheel and clean up foreign objects.
The roller brush is entangled or stuck, please check the roller
brush and clean up foreign objects.
The side brush is entangled or stuck, check the side brush
and clean up foreign objects.
If the charging station is not found during recharging, or the
charging station is not plugged in, please check whether the
indicator light of the charging station is always on, or move
the machine back to the charging station.
Exception caused by unknown fault, it is recommended to
restart the machine.
Restart after shutdown, if still invalid, send it to after sales
maintenance.
When the charging stand is charging, it cannot be turned off,
please move it away from the charging stand and press and
hold the power button to turn it off.
16
Solution