Faq - NCTeco NG-RV1100 User Manual

Questions
Cannot boot
Can't charge
Can't recharge
Abnormal behavior
Abnormal noise when
cleaning
Decreased cleaning ability
or dust drop
Not connect WiFi
Reservation for cleaning
does not take effect
The machine running out
of power when it is on the
charging
Do you need to charge for
16 hours for the first three
uses?

FAQ

-The battery is low, please place the device on the charging stand and
align the charging pads, and the device will automatically turn ON
(when it is completely dead, it will take a while to automatically turn on).
-When the ambient temperature is lower than 0°C and higher than 40°C,
please use it in the environment of 0°C to 40°C.
Please remove the device, and check whether the indicator light of the
charging stand is on, make sure that both ends of the power adapter of
the charging stand are plugged in, the front of the machine is facing the
charging stand, and the distance between the front of the machine and
the charging stand is about 2 cm.
The main unit is too far from the charging cradle, please try to place the
main unit near the charging cradle.
Restart
The main brush, side brush or wheels may be entangled with foreign
objects. Please clean it after stopping the machine.
- The dust box is full, please clean the dust box.
- The filter is clogged, please clean or replace the filter.
- The roller brush is entangled with foreign objects, please clean the
roller brush.
- The Wi-Fi signal is not good, please make sure that the host is in a good
Wi-Fi signal coverage area.
- The Wi-Fi connection is abnormal, please reset the Wi-Fi and download
the latest mobile client to try to connect again.
- Incorrect password.
- The router is in the 5G band, and this sweeping robot only supports the
2.4G band.
When the battery is low, the scheduled cleaning will be started only
when the remaining Battery is ≥20%.
Power consumption is extremely low when the console is always in the
charging cradle, which helps to keep the battery at peak performance.
Lithium battery can be used and charged with no memory effect, and it
can be used Immediately after being fully charged without waiting.
15
Solution