Troubleshooting - RugDoctor TruDeep Cleaner TDC-1 User Manual

TROUBLESHOOTING

The following Troubleshooting guide is provided to help you resolve issues
that may arise with common usage of the machine.
PROBLEM
› Power cord not plugged in
No Power
› Power Button not turned on
› Not pressing Soap & Scrub Solution
› Clean Water Tank is empty or low
› Clean Water Tank is not seated
No / Low Spray
› Power Button is in the incorrect
› Dirty Water Tank Is full
› Dirty Water Tank is not seated /
No / Low Suction
› Power Button is in the incorrect
› Not Pressing Soap and Scrub Solution
Rotating Brush Roll
Doesn't Rotate
› Power Button in the incorrect position
› Not Pressing Spray Trigger
› Upholstery Solution Plug not installed
No/Low Spray from
› Clean Water/Solution Tank
the Upholstery Tool
› Clean Water Tank Is Not Seated /
› Dirty Water/Collection Tank Is Full
› Dirty Water/Collection Tank is Not
No/Low Suction
from the Upholstery
› Upholstery Vacuum Plug in
Tool
› Not installed correctly on the Dirty
If you are not able to resolve or have other questions, call the customer service hotline at 1-800-784-3628.
r u g d o c t o r . c o m |
POSSIBLE REASON
Button
or installed correctly
position
installed correctly
position
Button
correctly on Tool Clean Port
Empty/Low
Installed Correctly
Seated/Installed Correctly
Water Port
1 - 8 0 0 - 7 8 4 - 3 6 2 8
HOW TO FIX
› Plug power cord into wall outlet
› Push Power Button to Carpet or Tool
depending on need
› Press and hold Soap & Scrub Solution Button
› Fill Clean Water Tank with water and solution
› Lift up Clean Water Tank, and place back into
position. Tank should click into place when
positioned properly
› Verify that the Power button is in the correct
position depending on usage
› Empty Dirty Water Tank and replace empty
tank when finished
› Lift up Dirty Water Tank and place back
into position
› Double check the Power Button, and
ensure it is on the desired mode (Carpet
is for carpet cleaning; Tool is for powered,
optional accessories)
› Press Soap and Scrub Solution Button on Handle
› Push Power Button to Carpet
› Press Spray Trigger
› Make sure symbols are aligned when installing
› Fill Clean Water Tank with water and solution
› Lift Up Clean Water tank and place back into
position
› Empty Dirty Water/Collection Tank
› Lift Up Dirty Water/Collection tank and place
back into position
› Make sure symbols are aligned when installing
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