Troubleshooting - RugDoctor PDC-1 User Manual

TROUBLESHOOTING

The following Troubleshooting guide is provided to help you resolve issues
that may arise with common usage of the machine.
PROBLEM
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No Power
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Pulling handle back
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lifts front of machine
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No / Low Spray
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No / Low Suction
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Rotating Brush Roll
Doesn't Rotate
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If you are not able to resolve or have other questions, call the customer service hotline at 1-800-784-3628.
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POSSIBLE REASON
Power cord not plugged in
Power Button not turned on
Handle is in locked position
Not pressing Soap & Scrub Solution
Button
Clean Water Tank is empty or low
Clean Water Tank is not seated
or installed correctly
Power Button is in the incorrect
position
Valve of Clean Water Tank is clogged
Dirty Water Tank Is full
Dirty Water Tank is not seated /
installed correctly
Easy Lift Caddy is not installed
correctly
Power Button is in the incorrect
position
Vacuum Hose Port on the Dirty
Water Tank is not fully sealed
Not Pressing Soap and Scrub Solution
Button
Machine is not the Carpet mode
If something is lodged in the Brush
Roll, Brush Roll will stop rotating
and Brush Jam Indicator Light
will turn on
HOW TO FIX
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Plug power cord into wall outlet
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Push Power Button to Carpet or Tool
depending on need
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While pressing Easy Lift Tank Caddy down,
pull straight back on the Main Handle to
release Main Handle into cleaning position
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Press and hold Soap & Scrub Solution Button
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Fill Clean Water Tank with water and solution
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Lift up Clean Water Tank, and place back into
position. Tank should click into place when
positioned properly
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Verify that the Power button is in the correct
position depending on usage
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Remove valve from bottom of Clean Water Tank.
Clean with warm soapy water and replace
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Empty Dirty Water Tank and replace empty
tank when finished
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Lift up Dirty Water Tank and place back
into position
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Please refer to page 10, Easy Lift Caddy section,
to re-install the Easy Lift Caddy.
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Double check the Power Button, and
ensure it is on the desired mode (Carpet
is for carpet cleaning; Tool is for powered,
optional accessories)
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Press the black flap into the Vacuum Hose Port
tightly
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Press Soap and Scrub Solution Button on Handle
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Push Power Button to Carpet
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Turn machine off and unplug power cord from
outlet. Check that there is nothing stopping
the Brush Roll from rotating. When the Brush
Roll jam has been cleared, plug in the machine
and turn the machine on to reset the Brush Roll
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