Lexmark Color Jetprinter Z12 User Manual

For mac os 8.6 and mac os 9
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Edition notice

Edition: July 2000
The following paragraph does not apply to any country where
such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS"
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs
described may be made at any time.
Comments about this publication may be addressed to Lexmark
International, Inc., Department F95/032-2, 740 West New Circle
Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom
and Eire, send to Lexmark International Ltd., Marketing and
Services Department, Westhorpe House, Westhorpe, Marlow
Bucks SL7 3RQ. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without
incurring any obligation to you. You can purchase additional copies
of publications related to this product by calling 1-800-553-9727. In
the United Kingdom and Eire, call 0628-481500. In other countries,
contact your point of purchase.
References in this publication to products, programs, or services
do not imply that the manufacturer intends to make these available
in all countries in which it operates. Any reference to a product,
program, or service is not intended to state or imply that only that
product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any
existing intellectual property right may be used instead. Evaluation
and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the
manufacturer, are the user's responsibility.
Lexmark and Lexmark with diamond design are trademarks of
Lexmark International, Inc., registered in the United States and/or
other countries. Color Jetprinter is a trademark of Lexmark
International, Inc.
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Other trademarks are the properties of their respective owners.
© Copyright 2000 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is
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Rights in Technical Data and Computer Software clause at DFARS
252.227-7013 and in applicable FAR provisions: Lexmark
International, Inc., Lexington, KY 40550.

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Summary of Contents for Lexmark Color Jetprinter Z12

  • Page 1: Edition Notice

    Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
  • Page 2: Home Page

    Just click an index entry, and go to the information source. Home page Lexmark™ Z12 Color Jetprinter™ User’s Guide for Mac OS 8.6 and Mac OS 9 Use this guide when you have questions about your printer or when you encounter a problem.
  • Page 3: Steps To Basic Printing

    Steps to basic printing Steps to basic printing This guide describes how to use your printer with Mac OS 8.6 and 9. For help using your printer with Windows 95 or Windows 98, refer to the User’s Guide that came with your printer. For help using your printer with Windows 2000, refer to the User’s Guide...
  • Page 4 Maintaining your printer Your printer came with a color print cartridge (Lexmark part number 17G0060). You may purchase a black print cartridge (Lexmark part number 17G0050) from your point of purchase retailer or from a Lexmark Authorized Supplies Dealer.
  • Page 5 Step 2: Load the paper Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Place the paper against the right side of the sheet feeder, with the print side facing you. Squeeze the release tab and the paper guide together, and slide the paper guide to the edge of the paper.
  • Page 6 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Loading specialty paper Load up to: Make sure: 100 sheets of • The print side is facing you. plain paper • The paper guide is against the side of the paper.
  • Page 7 • The glossy or coated side is facing you. photo paper, or glossy paper • The paper guide is against the side of the photo paper. Note: Remove each photo as it exits the printer, and allow it to dry before stacking.
  • Page 8 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Load up to: Make sure: 25 iron-on • The print side (black side) is facing you. transfers • You follow the instructions on the packaging to load the iron-on transfers.
  • Page 9 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Load up to: Make sure: 100 sheets of • The print side is facing you. custom size • The paper guide is against the side of paper the paper.
  • Page 10 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Load up to: Make sure: 20 sheets of • The print side is facing you. banner paper • You remove any paper from the sheet feeder, and load the banner paper.
  • Page 11 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Load up to: Make sure: 20 sheets of c Place your stack banner paper of banner (cont.) paper on the paper support d Insert the leading edge...
  • Page 12 If your transparency has a removable stripe, make sure it is away from you and facing down. • The paper guide is against the side of the transparencies. Note: Remove each transparency as it exits the printer, and allow it to dry before stacking.
  • Page 13 Troubleshooting Appendix Index Steps to basic printing Your printer software works with your operating system to help you print documents with superior results. To customize your printing options, use the Page Setup dialog box and the Print dialog box. Click Help...
  • Page 14 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Page Setup From the pop-up menu, choose: Select: General Paper Size Scaling Orientation Watermark Watermarks When you want to: • View the available paper sizes. • Change the scaling value of the document.
  • Page 15 Steps to basic printing Click this pop-up menu to Maintaining your printer select print settings. Troubleshooting This area displays a summary of the current settings. Appendix Index Steps to basic printing Click Help to access the printer driver help.
  • Page 16 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Print From the pop-up menu, choose: Select: General Copies Pages Print Last Page First Wait for pages to dry When you want to: • Type in the number of copies (1-999).
  • Page 17 Transparency, or Iron-On Transfer. • Select Quick Print (600 dpi), Normal (600 dpi), or High (1200 dpi). • Select a printer profile to match the color on the screen to the color in the document. • Let the printer driver...
  • Page 18 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing From the pop-up menu, choose: Select: Background Print in Printing Foreground Print in Background When you want to: • Print quickly. Note: Do not use your system while the document is printing.
  • Page 19 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Changing the page settings To change the paper size, orientation, scaling, and watermark settings: From the File menu, choose Page Setup. The Page Setup dialog box opens.
  • Page 20 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Changing the print settings from the desktop To change the print settings from the desktop: From the desktop, open the File menu. Choose Print... The Print dialog box opens.
  • Page 21 Steps to basic printing Changing the printing options for specialty paper When you installed the printer software, the Page Setup dialog box and the Print dialog box were set to the default settings. Use these default settings for printing most documents on plain paper.
  • Page 22 In Color Matching. 4 From the Document Color pop- up menu, select Natural Color. Note: Remove each photo as it exits the printer, and allow it to dry before stacking. Note: You may want to print on plain paper before printing on...
  • Page 23 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing When you are Open this printing on: dialog box: Coated paper Print Sheets of Page Setup custom size paper Iron-On Print transfers To make these selections: •...
  • Page 24 Paper Type and Normal (600 dpi) for the Print Quality. Note: Remove each transparency as it exits the printer, and allow it to dry before stacking. Note: You may want to print on plain paper before printing on a...
  • Page 25 Step 4: Print your document Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Steps to basic printing Open the File menu. Choose Print... The Print dialog box opens. Select Print.
  • Page 26: Maintaining Your Printer

    Index Maintaining your printer This section describes how to install, replace, and care for your print cartridge. You can use your printer’s Control Panel to help you with these tasks. Using the Control Panel Installing or replacing a print cartridge...
  • Page 27 Maintaining your printer Troubleshooting Appendix Index Maintaining your printer The Control Panel lets you monitor your printer’s status, perform cartridge installation and maintenance, set printer options, and access driver version and copyright information. To open the Control Panel, choose: The Apple menu...
  • Page 28 Click the… Steps to basic printing Maintaining your printer About tab to find printer software version and copyright Troubleshooting information. Appendix Index Maintaining your printer Cartridges tab to: • Install or change the print cartridge. • Align the print cartridge for best print quality.
  • Page 29: Installing Or Replacing A Print Cartridge

    Maintaining your printer Make sure the Power light is on. Power light Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy. Print cartridge carrier in the loading position Paper Feed light...
  • Page 30 Steps to basic printing Standard Black Cartridge 17G0050 Standard Color Cartridge 17G0060 High Yield Black Cartridge 16G0055 Maintaining your printer High Yield Color Cartridge 16G0065 Troubleshooting Appendix Index Maintaining your printer Remove the old print cartridge. Store it in the print cartridge...
  • Page 31 Steps to basic printing Warning: Do NOT touch the gold contact area of the print cartridge. Maintaining your printer Troubleshooting Appendix Index Maintaining your printer Install the replacement cartridge. If you are installing a new cartridge, remove the sticker and transparent tape on the bottom of the print cartridge.
  • Page 32 Steps to basic printing Select the cartridge you installed. Maintaining your printer Specify whether the cartridge is a Troubleshooting New Cartridge or an Old Cartridge (one that has been used before). Click OK. Appendix Index Maintaining your printer...
  • Page 33 Maintaining your printer If you installed a new cartridge, select Yes to align the cartridge. Steps to basic printing Maintaining your printer Troubleshooting Follow the instructions on the alignment screen to complete the cartridge installation. For help, see page Appendix...
  • Page 34 Maintaining your printer To see how the cartridge prints, select Print Test Page. Steps to basic printing Maintaining your printer Select Print Test Page. Troubleshooting Appendix Index...
  • Page 35: Aligning The Print Cartridge

    To align the print cartridge: Load plain paper in the printer. Open the Control Panel. For help, see Click the Cartridge tab. Click Align Cartridge. Your printer prints an alignment test page, and the Align Cartridge dialog box appears. page...
  • Page 36 Steps to basic printing An alignment test page with 30 alignment patterns prints. Maintaining your printer Each pattern has a number under it. Troubleshooting Appendix Index Maintaining your printer The test page looks similar to the one shown: Find the number under the alignment pattern that comes closest to forming a straight line.
  • Page 37 • White dashes appear in graphics or printed text. • Print is smudged or too dark. • Colors do not print correctly. To run the nozzle test: Load plain paper in the printer. Open the Control Panel. For help, see Click the Cartridge tab. page...
  • Page 38 Troubleshooting Appendix Index Maintaining your printer Click Clean Print Nozzles. The printer feeds a sheet of paper and prints a nozzle test pattern similar to the one shown: When you install a: Black cartridge Color cartridge Broken lines at the top of the page indicate clogged nozzles.
  • Page 39 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Maintaining your printer Compare the diagonal lines above the printed bars to the diagonal lines below the printed bars. Look for a break in the lines. A broken line indicates clogged nozzles.
  • Page 40: Wiping Print Nozzles And Contacts

    37), there may be dried ink on the print nozzles or contacts. Remove the print cartridge from the printer. For help, see Dampen a clean, lint-free cloth with water. Gently wipe the nozzles and contacts in one direction. Nozzles...
  • Page 41: Preserving Print Cartridges

    Lexmark’s printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer.
  • Page 42 Maintaining your printer Storing an extra print cartridge Insert the tabs of the cartridge storage unit into the slots on the back of your printer. Snap the storage unit securely into place. Insert the extra print cartridge into the storage unit.
  • Page 43 Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Maintaining your printer Removing a print cartridge from the storage unit Pull the print cartridge handle toward you until you hear a snap. Pull the print cartridge straight out of the storage...
  • Page 44: Troubleshooting

    Then Maintaining your printer search for the solution to your problem. General printing problems Printer doesn’t print or prints slowly Paper misfeeds or jams Troubleshooting Document prints with mistakes or poor quality...
  • Page 45: General Printing Problems

    • The USB cable is securely attached to both the computer and the printer. • The printer is set as the default printer. To check the printer status: Double-click the Lexmark Z12 printer icon on your desktop. From the menu bar, choose Printing. Make sure Set Default Printer is checked.
  • Page 46 Before proceeding, verify that: • The printer software has been installed correctly. See • The USB cable is securely attached to both the printer and the computer. • The printer is plugged into an outlet and is turned on.
  • Page 47 • The USB cable is completely plugged into the printer • The printer is set as the default printer. To check the printer status: Double-click the Lexmark Z12 printer icon on your desktop. From the menu bar, choose Printing. Make sure Set Default Printer is checked.
  • Page 48 Test page does not print Make sure: • The print cartridge is properly installed. For help, see • The Lexmark Z12 printer is set as the default printer. For help, page Printer ejects a blank page after appearing to print Make sure: •...
  • Page 49: Paper Misfeeds Or Jams

    100 sheets of paper. • You do not force the paper down into the printer when you load it. Align the top edge of the paper with the paper alignment marks on the paper support.
  • Page 50 Appendix Index Troubleshooting Printer does not feed envelopes or specialty papers • Make sure your printer will feed regular paper. For help loading paper, see page • If regular paper feeds without problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
  • Page 51: Document Prints With Mistakes Or Poor Quality

    If the printer does not eject the page, turn the printer off. Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, raise the front cover and pull the paper out of the printer.
  • Page 52 Print smears on the page • The next page exiting the printer may be smearing the ink. Remove the pages as they exit the printer and allow them to dry before stacking. • The print nozzles may need cleaning. For help, see...
  • Page 53 For help, see Print quality is poor at the left, right, top, or bottom edge of page Like other printers, your printer cannot print on the extreme left, right, top, or bottom edges of a page. Use these minimum settings: •...
  • Page 54 • Remove any extra devices, such as a scanner or hub, and connect the printer directly to the USB port. Colors on the printout are faded Try the suggestions listed in the previous section, printout differ from the colors on the seem faded, clean the print nozzles.
  • Page 55 Troubleshooting Appendix Index Troubleshooting Characters are missing or unexpected • Make sure your Lexmark Z12 printer driver is selected as the default printer. • Your printer may have bidirectional communication problems. For help, see page Glossy photo papers or transparencies stick together •...
  • Page 56: Error Messages And Flashing Lights

    • If the printer has a paper jam, see The Power light and Paper Feed light are blinking The print cartridge carrier has stalled. Check your screen for any error messages. Turn the printer off. Wait a few seconds, and turn the printer back on. Troubleshooting page...
  • Page 57 Mac OS screen and the words 4 Click Install. Extensions Off. 5 Select the Lexmark Z12 printer 4 Release the Shift key. in the Chooser by following the 5 Locate the Lexmark Z12 printer steps on the dialog box.
  • Page 58: Uninstalling Printer Software

    Wide Web at www.lexmark.com. Note: Before you begin, make sure Stuffit Expander is loaded on your system. Maintaining your printer 1 From Lexmark’s Web site, select the appropriate driver for your operating system. 2 Double-click the binhex (.hqx) file to open it.
  • Page 59 27, 28 Control Program custom size paper loading settings Index customizing Page Setup dialog Print dialog box dark or smudged print default settings, changing downloaded printer driver, installing envelopes loading settings error messages Ink Low Paper Jam flashing lights...
  • Page 60 Ink Low message installing cartridge printer software 14, 16 intermittent printing iron-on transfers loading settings last page first lights locating Paper Feed patterns...
  • Page 61 Index printer driver downloading 57, 58 installing uninstalling 13, 15 printer driver Help printer setup printer software installing Print dialog box uninstalling printer software installa- tion printing options customizing Printing Preferences customizing...
  • Page 62 Status tab test page alignment does not print transparencies loading settings troubleshooting error messages flashing lights paper feed problems poor print quality Index specialty print jobs uninstalling printer soft- ware USB cable Watermark options...

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17e0285 - z12 inkjet printer

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