Lexmark Color Jetprinter Z12 User Manual page 46

Steps to basic printing
Maintaining your printer
Troubleshooting
Appendix
Index
Printer doesn't print or prints slowly
If your printer doesn't print, your printer and your computer may
not be able to communicate properly. The following events
indicate bidirectional communication problems:
• A message appears on your computer screen indicating that
your printer cannot establish bidirectional communication with
your computer.
• Print cartridge ink level indicators on the Cartridge tab of the
printer's Control Panel are shaded.
• Error messages (such as Paper Out) and job progress
information do not appear on the computer screen.
Before proceeding, verify that:
• The printer software has been installed correctly. See
• The USB cable is securely attached to both the printer and the
computer.
• The printer is plugged into an outlet and is turned on.
• Remove any extra devices, such as a scanner or hub, and
connect the printer directly to the USB port.
Troubleshooting
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